Houston Web Design - Jeremy McGilvrey

BACKGROUND

Please describe your company and position.

I am the Inventory manager of Med-dyne, Inc.

Describe what your company does in a single sentence.

Med-Dyne has established itself as an industry leader in Infant Monitoring Accessories including ECG, EKG, EEG Pre-Wired Electrodes, Cables, and Leadwires.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Houston Web Design - Jeremy McGilvrey to accomplish?

• We engaged Jeremy McGilvrey’s web design agency to create a complete customer interface for our medical equipment manufacturing firm.
• Our key aims were to make it easy for our customers to track their orders, receive technical help, and handle service requests and warranties.

SOLUTION

How did you find Houston Web Design - Jeremy McGilvrey?

Clutch Site

Why did you select Houston Web Design - Jeremy McGilvrey over others?

• Good value for cost
• Company values aligned

How many teammates from Houston Web Design - Jeremy McGilvrey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Jeremy McGilvrey’s team to create our customer portal was a straightforward process. They took the time during the first consultation to grasp our unique requirements for order tracking, technical assistance, and service and warranty administration. Jeremy’s team provided us with regular updates and feedback sessions throughout the development process. 

Following development, the team undertook extensive testing to verify that everything worked properly. They also conducted training sessions to ensure that our employees and customers were acquainted with the new system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The customer portal streamlined our operations by making order tracking and service management simple, resulting in increased customer satisfaction and operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jeremy’s team's project management was exceptional. They regularly delivered on schedule, with clear communication throughout the project. Their response to our demands was awe-inspiring. Their planned and collaborative approach resulted in a successful project that exceeded our expectations.

What was your primary form of communication with Houston Web Design - Jeremy McGilvrey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and dedication to knowing our sector was simply remarkable.

Are there any areas for improvement or something Houston Web Design - Jeremy McGilvrey could have done differently?

Nothing in particular stood out, the whole experience was quite pleasant.

BACKGROUND

Please describe your company and position.

I am the Managing Director & Financial Planner of Blue Wealth

Describe what your company does in a single sentence.

Financial Services

• Blue Wealth is a trading name of Blue Financial Group Ltd, an appointed representative of Best Practice IFA Group Ltd which is authorised and regulated by the Financial Conduct Authority.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Houston Web Design - Jeremy McGilvrey to accomplish?

We chose Jeremy McGilvrey’s web design agency to improve our customer service capabilities. Our objectives included:

• integrating a live chat for immediate assistance
• making a user-friendly FAQ area
• constructing a strong support ticketing system.

We wanted to improve client satisfaction by offering different support channels and guaranteeing secure communication in order to safeguard sensitive information and comply with industry regulations

SOLUTION

How did you find Houston Web Design - Jeremy McGilvrey?

Online Search

Why did you select Houston Web Design - Jeremy McGilvrey over others?

• Good value for cost
• Company values aligned

How many teammates from Houston Web Design - Jeremy McGilvrey were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Jeremy McGilvrey was extensive and well-executed. Here’s a summary of what they delivered:

• Live Chat Integration
• FAQ and Knowledge Base
• Support Ticketing System
• Multiple Support Channels
• Secure Communication
• User-Friendly Design
• Analytics and Reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in several noticeable advantages, including faster response times because of the live chat option, higher customer satisfaction levels, and a considerable decrease in support ticket traffic due to the redesigned FAQ section. Furthermore, the secured communication channels maintained complete compliance with industry rules, while the new analytics tools gave actionable information, allowing us to continuously enhance our support offerings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jeremy McGilvrey’s team exemplified excellent project management. They constantly delivered on schedule and reported their progress effectively. Their team was extremely attentive to our requirements, promptly resolving any problems or requests we had. They took a collaborative approach throughout the project, ensuring our needs were fulfilled and surpassed. Their speed and proactive communication made the entire process easier and less stressful for us.

What was your primary form of communication with Houston Web Design - Jeremy McGilvrey?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their remarkable responsiveness, inventive solutions, and commitment to client happiness were the most impressive and distinguishing characteristics.

Are there any areas for improvement or something Houston Web Design - Jeremy McGilvrey could have done differently?

There are no major areas for improvement, they exceeded our expectations.

BACKGROUND

Please describe your company and your position there.

I run a digital marketing agency and am the Founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jeremy McGilvrey, and what were your goals?

I'm a content strategist but don't know much when it comes to website development. I had a specific layout and design in mind for my company site but didn't know where to start.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have worked with several developers, jumping from one to another in search of an expert. Thankfully, I came across Jeremy McGilvrey, and the rest, as they say, is history. Jeremy and his team are masters at designing and developing websites. But what I loved about them is that they are motivated by data. These data-driven web development services got me high-quality leads and, ultimately, more sales.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It all began with a consultation where his team walked me through the entire process. Then came the immersive research, presented to me as an excellent web design strategy, complete with their ideas about designing, creating, and launching my website. Picking Jeremy’s Houston web design company was a great decision. Highly recommended!

How many people from the vendor's team worked with you, and what were their positions?

I worked with five members of their team; ranging from a dedicated project manager, subject expert, designer, and developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of my site, I experienced an increase in overall sales and my customers loved the design, layout, and functionality of the new site.

Describe their project management style, including communication tools and timeliness.

Their approach and processes were very simple and straightforward. The team guided me every step of the way and provided weekly reports and statistics.

What did you find most impressive or unique about this company?

What really surprised me was how well they optimized my website. It got much faster and more mobile-friendly without any glitches.

Are there any areas for improvement or something they could have done differently?

Not really. Very satisfied.

BACKGROUND

Please describe your company and your position there.

I am a writer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jeremy McGilvrey, and what were your goals?

We worked together on creating several websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

The deciding factors were their efficiency, expertise and ability to meet tight deadlines.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The project was not very big, We just had to create the copy for several websites.

How many people from the vendor's team worked with you, and what were their positions?

2. I do not know exactly their positions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I was very pleased about how everything turned out.

Describe their project management style, including communication tools and timeliness.

As far as management, communication and time management goes, Jeremy and his team are the best. They exceeded my expectations.

What did you find most impressive or unique about this company?

Their communication skills and their ability to provide feedback. Everything worked smoothly and pleasantly.

Are there any areas for improvement or something they could have done differently?

I do not think so.

BACKGROUND

Please describe your company and your position there.

I own a health and fitness training company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jeremy McGilvrey, and what were your goals?

We hire Jeremy and his team to create a website along with search engine optimization.

SOLUTION

How did you select this vendor and what were the deciding factors?

After meeting with numerous Internet marketers I chose Jeremy because of his reputation and professional brand.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Jeremy took a website that another company attempted to create, and made it amazing. He continue to produce content and help my website rank on Google and other search engines.

How many people from the vendor's team worked with you, and what were their positions?

I worked with three or four of Jeremy's staff members most of them handled support.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The largest measurable outcome was actually getting my website completed and live so I can display it with pride.

Describe their project management style, including communication tools and timeliness.

Jeremy mainly communicated with me through email however there were several zoom calls as well.

What did you find most impressive or unique about this company?

Jeremy's team members passion and commitment to the details really impressed me. I was pleased with the services and products I received.

Are there any areas for improvement or something they could have done differently?

None