Hello Pop Design

BACKGROUND

Please describe your company and position.

I am the Owner of Follikill Permanent Hair removal

Describe what your company does in a single sentence.

Electrolysis

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Draw my updated logo

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

Nathali looked like she took her work seriously.

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

My logo needed a refresh but I don't have the graphic design skill to draw out the updated image to use on my website and everywhere else. I found Nathali's website and filled out her contact form. Everything went smoothly from there. Communication was good, she worked efficiently and she did the work she said she was going to do in the time we agreed on. I'm very happy and I will use her services again if the need arises. Highly recommend!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I have a modern logo. My original logo was very dated and tacky.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nathali got to work immediately and met deadlines. Communication was good. 

What was your primary form of communication with Hello Pop Design?

Email or Messaging App

What did you find most impressive or unique about this company?

Nathali is very professional and clearly values her clients and their needs.

Are there any areas for improvement or something Hello Pop Design could have done differently?

No, I would say Nathali operates as she should. She is a reliable and trustworthy professional. Very hard to find!

BACKGROUND

Please describe your company and position.

I am the CEO of Nicholas Lemon Productions

Describe what your company does in a single sentence.

Creating multi-gen experiences to entertain and inspire human spirit. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• To create and present a brand look that represents the company’s history and what its future will be.
• Collaborate to finalize a finished global brand that engages all ages.
• To work with an entertainment company that specializes in SFX and puppetry.

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We started with Phase 1, on-boarding and understanding of what the goals of the company was. From there, we went through an a very thorough Phase 2 with a discovery phase which included research and discovery with an end goal of creating a creative brief. Phase 3 included brand identity development with design, exploration, and creative refinement with two concepts presented at the end of that phase. In phase 4, we worked on brand touch points, brand implementation, and brand guidelines, which include things such as stationary (business cards, letterhead, email signature).

in the end, we were very delighted with how flexible the company was through brainstorming, incorporating our mascot logo and were presented in the end with a complete brand that included brand elements such as unique fonts, brand colours, decals, social media content as well as a company identity that has allowed us to reach a broader audience and has allowed us to work on the global stage. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes that demonstrated success were brand elements that exceeded our goals, timelines met and, after working together, clear responses from our clients and fans have shown that the choice of working together for our branding needs was the right decision. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They not only delivered on time, but allowed us flexibility with the timeline when tough decisions were needed. They also showed exceptional project management skills by and helping us understand how planning for a future brand works. 

What was your primary form of communication with Hello Pop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unique collaboration skills (the intangible skills we are all looking for.)

Open to new and out of the box thinking.

Felt like dealing with a person and not a company.

Believed in our company as much as I did. 

Five out of five stars. 

Are there any areas for improvement or something Hello Pop Design could have done differently?

No. Hello Pop Design had as much passion for our company as anyone we've ever worked with.

BACKGROUND

Please describe your company and position.

I am the Co-owner of Toronto Chess Club

Describe what your company does in a single sentence.

The Toronto Chess Club is a startup aiming to create a worthy headquarters for the celebration of the game of chess in Canada, with a full cafe/bar, tournament hall, premier education program and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Create our logo and brand
• Design our website
• Design business cards
• Design various advertising templates

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed our logo and overall brand, business cards, and website, as well as a variety of other smaller aspects of our graphics. 

Key deliverables:

• complete brand style guide
• full graphic web design
• advertising templates in several mediums (Instagram, billboards, posters)
• business cards
• food/drink menu and member card templates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As the project is all design-based and we are still in the startup phase the demonstration of progress/success is not exactly measurable, but we have gotten excellent feedback from prospective customers about the design work. In terms of progress of the work itself, we received regular updates and were allowed several flexible revision phases for each major aspect of the projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nathalie's project management was excellent. Delivery of specified elements of the projects were delivered in a timely manner and regular updates were provided about the progress. She was very flexible about responding to our needs and requests, even humouring us on some of our requested changes without complaint even when we eventually realized that her initial recommendations were correct. 

She provided several rounds of revisions for each major project, helping us to reach final results that were completely to our satisfaction.

What was your primary form of communication with Hello Pop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As a design company, it was of course the design portfolio we found most impressive. This is what drew us to Hello Pop in the first place, and the results we received exceeded our expectations.

Are there any areas for improvement or something Hello Pop Design could have done differently?

Nothing in particular comes to mind, we are very happy with Nathalie and her work and demeanor. 

BACKGROUND

Please describe your company and position.

I am the Principal of Blu Indigo Consulting Inc.

Describe what your company does in a single sentence.

Provides management consulting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Create a new logo for my company

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

To create a new logo and digital signature for my company. Key deliverables included:

• Discovery brief (Questionnaire).
• Collaborative consultation session.
• 3 Prototype design concepts
• Brand colour palette
• Delivery of logo including all final files.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For us, it was important to find a company with similar values and that put an emphasis on partnership and shared success. It was clear from the beginning that working with Hello Pop Design was going to be very synergistic and collaborative. Their ability to listen and translate thoughts and ideas into a final product was amazing. All of these elements created an environment that was calibrated to drive success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hello Pop Design provided us with bespoke design services complimented with a great responsive project management practice, however, they also had a high degree of fluidity in their process which allowed us to quickly pivot when we needed to. Deliverables were always on time and the project was delivered on budget.

What was your primary form of communication with Hello Pop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Hello Pop Design ability to quickly spin up a creative collaborative environment from day one was impressive. It was engaging, rewarding, and familiar from day one – like we were old friends/colleagues that had worked together for a long time. That type of rapid relationship building ability is uncommon (and unique) but was very much appreciated.

Are there any areas for improvement or something Hello Pop Design could have done differently?

No, not at all. We loved our experience in working with Hello Pop Design — it was absolutely fantastic. We really look forward to working with them again.

BACKGROUND

Please describe your company and position.

I am the Executive Director of VRAI Health & Wellness inc

Describe what your company does in a single sentence.

Our team of highly trained and experienced therapists uses various evidence-based approaches, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), and Acceptance and Commitment Therapy (ACT). 

Based on our highly effective assessments, we can offer solutions that meet our clients where they are, whenever they seek help. Within our safe and supportive environment, we witness therapy’s transformative power. Every day, we are grateful to make a positive impact on people’s lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Brand Identity
• Logo
• Website design

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

Premium design based on their portfolio and website

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

During our work with Hello Pop Design, we initiated the project by answering a questionnaire to help us create a mood board inspired by our vision and goals. Throughout this process, Hello Pop Design was able to develop three distinct visual directions. After careful consideration, we selected one direction, and Nathalie from Hello Pop Design delivered three outstanding logos and company directions, all of which exhibited exceptional quality and reflected our brand identity effectively.

Choosing among these options was a challenging task due to their high-quality brand identity. Following this, we engaged in a collaborative effort to design our business cards and website. This process was notably smoother because we had a well-defined and robust brand identity in place. Even to this day, we can easily distinguish ourselves on social media by adhering to the brand guidelines provided by Nathalie.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Brand Recognition and Awareness: 
  • Increase in brand recognition through surveys or tracking mentions in social media mentions. 
  • Growth in website traffic, indicating improved brand awareness. 
• Logo and Visual Identity: 
  • Evaluation of logo performance based on factors like simplicity, memorability, and relevance to the target audience. 
  • Consistency in visual identity across various platforms and materials. 
• Customer Engagement: 
  • Tracking the number of inquiries, requests for quotes, or interactions with the brand after the new branding was implemented. 
  • Increase in social media engagement metrics, such as likes, comments, shares, and follows. reviews and ratings for positive trends. 
• Website Performance: 
  • Analyzing website metrics, including bounce rate, time spent on the website, and conversion rates. 
  • Tracking improvements in SEO ranking and organic search traffic. 
• Business Cards and Collateral: 
  • Evaluating the effectiveness of the new business cards in networking and leaving a lasting impression. 
  • Tracking the usage of collateral materials and their impact on brand recognition. 
• Consistency with Brand Guidelines: 
  • Assessing how well the brand guidelines are followed across different marketing materials and channels. 
  • Conducting periodic audits to ensure consistency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hello Pop Design's project management was effective. They delivered items on time and were responsive to our needs throughout the project. Their ability to meet deadlines and address our requirements in a timely manner contributed to the project's success and our satisfaction with their services.

What was your primary form of communication with Hello Pop Design?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive about this company was their exceptional work ethic, high-quality work, and extensive knowledge in the field.

Are there any areas for improvement or something Hello Pop Design could have done differently?

Overall i had a great expercience and i trust their expertise. At the moment, i don’t have nothing i think they need to improve.

BACKGROUND

Please describe your company and position.

 I am the Founder of an ecommerce company 

Describe what your company does in a single sentence.

We are a Canadian-based animal apparel company dedicated to creating stylish, comfortable, and high-quality apparel for pets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Create the company logo

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired Hello Pop to create a logo for our Canadian-based animal apparel company. I wanted something that stayed true to our brand while also being versatile enough to use across different platforms, including social media, our website, packaging, apparel, and other branding materials. Hello Pop went above and beyond what I asked for. The vision behind our brand was truly understood and transformed into a professional, creative, and versatile design.
The attention to detail, creativity, and ability to bring our ideas to life completely exceeded my expectations. I’m extremely happy with the final result and would highly recommend Hello Pop to anyone looking for creative, professional, and reliable graphic design services. Hello Pop didn’t just create a logo - they helped bring our brand identity to life.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest measurable outcome was that we walked away with a complete, professional, and versatile brand identity that we can confidently use across multiple platforms. Hello Pop delivered logo variations and brand assets that work across our website, social media, packaging, apparel, and marketing materials, giving us consistency across every customer touchpoint.
The project took us from having an idea and vision for our brand to having a polished, cohesive visual identity that is ready to launch and grow with the business. Hello Pop not only met the original scope of the project but went beyond our expectations by ensuring the branding was practical, adaptable, and aligned with the long-term vision of our company. Also, Hellp Pop was increadly professional and very quick to complete our design. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hello Pop exceeded our expectations in every aspect of project management. Everything was delivered on time, communication was clear and consistent, and our needs were always understood and addressed promptly. Throughout the entire process, Hello Pop was responsive, organized, professional, and incredibly easy to work with.
What stood out most was the attention to detail and the willingness to go above and beyond the original scope. Feedback was welcomed and incorporated seamlessly, and we always felt that our vision and goals were a priority. The entire experience was smooth from start to finish, and the level of service and care exceeded what we expected.

What was your primary form of communication with Hello Pop Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Hello Pop was the ability to truly understand our vision, even when we didn’t always know exactly how to put it into words. They took the time to understand our brand, our goals, and what we wanted our company to represent, then brought it all together in a way that exceeded our expectations.
Their creativity, attention to detail, and genuine care for the project really stood out. It never felt like we were just another client or that they were simply creating a logo. Hello Pop felt invested in our brand and its success, and the final result reflected that. The entire experience felt personal, collaborative, and thoughtful, which is what made Hello Pop truly unique to us.

Are there any areas for improvement or something Hello Pop Design could have done differently?

We genuinely can’t think of anything Hello Pop Design could have done differently. The entire experience exceeded our expectations from start to finish. Communication, creativity, attention to detail, responsiveness, and delivery were all exceptional. We felt supported throughout the entire process and were extremely happy with both the experience and the final results.

BACKGROUND

Please describe your company and position.

I am the Owner/Optometrist of Dr. J. Lowe and Associates, Optometrist

Describe what your company does in a single sentence.

Optometric Centre

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Create a new logo to accompany an office renovation

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

A new logo to reflect an office renovation. The logo will be incorporated into the office signage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Met all project milestones on time. Communication about the project was clear and timely.

Will be using the logo for multiple signs for the clinic. The design is closely aligned with the business's ethos and style of the office.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines were delivered on time and response time was excellent. Nathalie was very receptive to feedback and changes every step of the way.

What was your primary form of communication with Hello Pop Design?

Email or Messaging App

What did you find most impressive or unique about this company?

I haven't worked with graphic designers/companies in this capacity before. But I was impressed with how Nathalie asked for a survey of my business, goals and patient demographic in order to really understand what I was looking for and how I wanted logo to represent it.

Are there any areas for improvement or something Hello Pop Design could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of VITALITY PET CO.

Describe what your company does in a single sentence.

An upcoming, independent boutique pet store focused on biologically appropriate nutrition, and lifestyle essentials for dogs and cats.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Recreate and refine the logo I previously designed using AI

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Wanted to work with me to recreate my logo (other designers did not want to take on this project)

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Nathalie recreated a logo I had originally designed using AI and thoughtfully refined it based on my feedback. The end result was a polished logo that perfectly captures my brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The process was seamless from start to finish. After gaining a clear understanding of my brand through a comprehensive survey, multiple logo concepts were developed and carefully refined until the final design perfectly aligned with my vision.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nathalie was incredible to work with throughout this project. She communicated timelines clearly, responded quickly to emails, and was always open to feedback and questions during the design process. She truly exceeded my expectations and delivered a final product that I absolutely love. She worked hard to ensure everything was completed on time, which made the entire experience smooth and stress-free.

What was your primary form of communication with Hello Pop Design?

Email or Messaging App

What did you find most impressive or unique about this company?

After sharing the backstory behind my logo with Nathalie — which was more intricate and meaningful than a typical logo design — she not only agreed to work with me on recreating it, but also took a genuine interest in understanding the vision behind it. She wanted to learn more about why I wanted the logo designed a certain way, where I planned to use it, and the overall aesthetic I was trying to achieve. Prior to working with Nathalie, I had been turned away by other designers who felt that a logo this detailed would not translate well based on their experience and professional opinions.

While I respected their expertise, I knew the direction I wanted to take and hoped to find someone who was willing to bring that vision to life. Nathalie did exactly that. She captured every detail beautifully, remained open and collaborative throughout the process, and ultimately created a logo that exceeded my expectations. I couldn’t be happier with the final result. If I ever need additional design work in the future, Nathalie will be the first person I contact.

Are there any areas for improvement or something Hello Pop Design could have done differently?

I genuinely don’t have any suggestions for how Nathalie or Hello Pop Design could have improved the experience. Everything was handled thoughtfully and professionally, and my experience from start to finish was exceptional.

BACKGROUND

Introduce your business and what you do there.

I'm the president of Access Retail Group Inc., a company that designs and manufactures custom retail merchandising displays, store fixtures, and point-of-purchase materials. We use innovative design and advanced production technology to help clients showcase and sell their products more effectively.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hello Pop Design?

We needed help with our company's rebranding.

SOLUTION

What was the scope of their involvement?

Hello Pop Design designed our new logo, color scheme, and website. The team also created a new font and general website layout.

What is the team composition?

We worked with one teammate from Hello Pop Design.

How did you come to work with Hello Pop Design?

We found Hello Pop Design through an online search.

What is the status of this engagement?

We worked together from November 2023–February 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We managed the project via timelines and tasks achieved. We provided feedback until the ownership was happy with the end product. The rebrand has been well received by clients.

How did Hello Pop Design perform from a project management standpoint?

Project management was adequate. Hello Pop Design put a schedule in place and followed it. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I liked the quality and uniqueness of Hello Pop Design's designs.

Are there any areas they could improve?

I can't think of anything for Hello Pop Design to improve.

BACKGROUND

Please describe your company and position.

I am a Communications Specialist at Gay Lea Foods

Describe what your company does in a single sentence.

Dairy processor and manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Pop Design to accomplish?

• Design our quarterly shareholders' publication
• Design our annual report
• Design ad hoc collateral

SOLUTION

How did you find Hello Pop Design?

Online Search

Why did you select Hello Pop Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• We liked work examples provided

How many teammates from Hello Pop Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and layout 30+ pages of our quarterly shareholders' publication:

• Create moodboard
• Design and layout content
• Revise designs based on feedback
• Provide final files in INDD and PDF formats

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There weren't any applicable to this project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time and on budget. The vendor was easy to communicate with, responsive, and receptive to feedback. Changes were made quickly as requested in the final review process.

What was your primary form of communication with Hello Pop Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Creativity in design elements and professional approach.

Are there any areas for improvement or something Hello Pop Design could have done differently?

No.