Heaven Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a streaming service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Heaven Solutions?

We needed help in cloud infrastructure to optimize our delivery system.

SOLUTION

What was the scope of their involvement?

Streamlining our cloud infrastructure is important to ensure the quality of our delivery system, which is an integral part of our business. Heaven Solutions has ongoing coding and network scheduling tasks that aid our software programming efforts. Apart from their code work, they also secure license libraries from other providers.

From time to time, we reach out to their team whenever there are enhancements or updates that we need to be incorporated into our system.

What is the team composition?

We’re in contact with their project manager, but the number of resources working on the development project is not disclosed to our team.

How did you come to work with Heaven Solutions?

We onboarded Heaven Solutions more than a decade ago, and they’ve delivered many cloud-centric solutions for us over the course of our partnership. I don’t remember how exactly we started, but we always come to their team whenever we’re in need of custom software solutions.

How much have you invested with them?

We’ve spent over $200,000 so far.

What is the status of this engagement?

We started in January 2013, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My main success benchmark for any product is its functionality, and Heaven Solutions has delivered a software system that works like a charm. It’s one of the most critical and integral features of our business, and I’m glad to have entrusted this to their team because they’ve met our expectations quality-wise, and they also have reliable customer service.

How did Heaven Solutions perform from a project management standpoint?

Heaven Solutions have excellent project management skills — they deliver everything on time and are phenomenal when it comes to setting expectations. We’re pleased with how smoothly the project goes.

What did you find most impressive about them?

They have a deep understanding of their craft and even the minor components surrounding it, which helps them generate tailored solutions to address our software needs. Heaven Solutions is a results-oriented team that strives to deliver optimal results — we’ve grown to trust their team completely over the years because of their high level of professionalism.

Are there any areas they could improve?

They may consider lowering the price of their services — that’s about it.

Do you have any advice for potential customers?

Trust Heaven Solutions to be the professional and timely partner that can elevate your business operations. I assure you that you’ll be happy with whatever their team will deliver.