Harrier LLC Reviews (2), Pricing, Services & Verified Ratings

IT Managed Services IT Strategy Consulting
Digital Transformation
+4
Confidential
Aug. 2024 - Oct. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Harrier LLC did a great job helping to keep multiple projects on track."

Dec 1, 2025

CEO, Customer Experience Professionals Association

Greg Melia

Other industries
Minneapolis, Minnesota
1-10 Employees
Online Review
Verified

Harrier LLC provided fractional CTO and technology stack replacement support for a nonprofit. The team handled identifying, comparing, recommending, supporting contracting, and implementing the project.

Harrier LLC completed the project on time and within budget, resulting in positive feedback from end users. The team helped keep multiple projects on track, communicating via email and messaging apps. Harrier LLC's founder's insight into the needs of small staff associations was commendable.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Customer Experience Professionals Association, a global nonprofit that supports and advances the customer experience profession through education, standards, and the Certified Customer Experience Professional (CCXP) credential.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Harrier LLC?

We hired Harrier LLC to serve as COO/CTO during a project to replace our association's technology stack, including AMS, CMS, online community, and email marketing platform. We needed a provider that could work equally well with internal staff and external vendors to achieve these goals.

SOLUTION

What was the scope of their involvement?

Harrier LLC provided 40 hours of support per month for approximately one year. During that time, Harrier LLC met with staff and vendors; conducted external research; presented alternatives for selection; managed the project to keep it on track, on time and on budget; and served as a valuable sounding board on all issues. The team was directly involved in identifying, comparing, recommending, supporting contracting, and implementing all aspects of this project. The support ranged from advisory to technical.

What is the team composition?

We worked with 2–5 teammates from Harrier LLC.

How did you come to work with Harrier LLC?

We connected with Harrier LLC through ASAE. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and they had proven experience helping on similar projects.

What is the status of this engagement?

We worked together from August 2024–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was completed on time and on budget to positive reception by our users. One example of the success is an increase in web traffic, up to three times higher on some metrics, including session duration.

How did Harrier LLC perform from a project management standpoint?

Harrier LLC did a great job helping to keep multiple projects on track and delivered on time. We primarily communicated via email or messaging apps.

What did you find most impressive about them?

Brian, the founder of Harrier LLC, had great insight into the needs of small staff associations, which was tremendously helpful for this project. He had a strong network of peers that could assist when needed and regularly researched emerging trends to ensure that we were preparing for the future.

Are there any areas they could improve?

No, there weren’t any.

RATINGS

5.0

Custom Software Development
Confidential
July 2024 - Sep. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Harrier LLC’s forward-thinking utilization of technology was impressive."

Dec 1, 2025

CEO & Executive Director, Snow & Ice Management Association

Martin Tirado

Other industries
Milwaukee, Wisconsin
11-50 Employees
Online Review
Verified

Harrier LLC provided custom software development services for a snow and ice management association. The team was tasked with developing user-friendly, on-demand training programs from beginning to end.

The training programs received positive feedback from participants, and the client was pleased with the results of the engagement. Harrier LLC used technology effectively to enhance the training programs. The team delivered on time and communicated via virtual meetings, emails, and messaging apps.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and executive director of the Snow & Ice Management Association, a trade association that supports snow and ice removal professionals in North America through education, training, certification, resources, and industry networking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Harrier LLC?

We needed help with virtual education training for the snow and ice management industry.

SOLUTION

What was the scope of their involvement?

Harrier LLC developed user-friendly, on-demand training programs. The team completed the project from beginning to end.

What is the team composition?

We worked with one teammate from Harrier LLC.

How did you come to work with Harrier LLC?

I’ve known the principal owner for many years and value his perspective.

What is the status of this engagement?

We worked together from July–September 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We completed the pilot testing and deemed it ready for consumers. We measured the success through participant feedback and time to complete the training. We’re also conducting ongoing analysis and feedback from customers.

How did Harrier LLC perform from a project management standpoint?

They delivered on time. We primarily communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Harrier LLC’s forward-thinking utilization of technology was impressive.

Are there any areas they could improve?

No, there weren’t any areas for improvement.

RATINGS

5.0

Harrier LLC

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