GrusLabs Software Solutions Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I am the Managing Partner and CTO of the Company UPTIC B.V. and Our Global Daughter Companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GrusLabs Software Solutions Pvt. Ltd., and what were your goals?

Our CRM is our main tool for sales engagement, the Team helped us automate critical contract and legal processes.

SOLUTION

How did you select GrusLabs Software Solutions Pvt. Ltd. and what were the deciding factors?

Linkedin, the deciding factors were the fact the team did not just take our input and say we will get to work but instead asked the correct questions, took time to understand our needs, and even were able to partake in understanding the business reasons behind it. These are qualities we value above all others in our engagements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick-Off Meeting For planning, Defined the key Deliverables, Started work on the MVP and the outcome is a fully automated contracting and legal framework within our CRM.

How many people from the vendor's team worked with you, and what were their positions?

3 Developers 1 Project Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The service was amazing, fast, and reliable. The Dev-Team thought with us for an optimal product we now use to streamline the CRM sales process to our Managed Services Customers.

Describe their project management style, including communication tools and timelines.

Agile and direct via IM, this was perfect for us as we are an Agile Company.

What did you find most impressive or unique about this company?

Skills + Understanding of the business drivers matched with bugfree and exceptional execution.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind currently, even the documentation was clear so really nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Chief Product Manager at an E-Commerce Solutions Company

Describe what your company does in a single sentence.

Salesforce Managed Service Provideer for Digital Sales strategy Growth. B2B, B2C or D2C.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GrusLabs Software Solutions Pvt. Ltd. to accomplish?

• Increase convertion rate with new payment gateway integration
• Increase Avg order ticket with porduct bundling

SOLUTION

How did you find GrusLabs Software Solutions Pvt. Ltd.?

Upwork

Why did you select GrusLabs Software Solutions Pvt. Ltd. over others?

Good value for cost

How many teammates from GrusLabs Software Solutions Pvt. Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implement MercagoPago Payment gateway in Demandware SFRA. Create a custom bundleing functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Conversion Rate increased by 25%

What was your primary form of communication with GrusLabs Software Solutions Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They align with our methodology and software. We suffer some delays on the first delivery due to technical complications

What did you find most impressive or unique about this company?

The communication and shared understanding of our requirements were impressive.

Are there any areas for improvement or something GrusLabs Software Solutions Pvt. Ltd. could have done differently?

Be more realistic on time expectations