Grapdes

BACKGROUND

Please describe your company and position.

I am the VP of a bicycle parts company.

Describe what your company does in a single sentence.

We're a premium distributor of bicycle parts and accessories in North America. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Grapdes to accomplish?

• Our primary goal was to move beyond just engagement and actually drive trackable revenue from our Instagram and Facebook traffic.
• We needed a more cohesive, high end look for our product posts to better compete with larger brands in the e-commerce space.

SOLUTION

How did you find Grapdes?

• Online Search
• Clutch Site

Why did you select Grapdes over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Grapdes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began with a comprehensive audit of our existing scial footprint and a cmpetitor analysis within our niche. Grapdes took over the complete management of our Instagram, Facebok, and Tik Tok accounts. Their primary focus was bridging the gap between ur brand identity and our sales goals, ensuring that every post served a purpose in the customer journey. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The result were visible within the first 60 days, particularly in how our social channels began to function as a legitimate sales funnel rather than just a digital gallery. We saw a 40% increase in our total media refrerred traffic to the website, which was a major win for our organic strategy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was seamless and highly proactive. They used organised tracking tloos to ensure all ontent and ad campaighns were delivered on time. Communication was excellent, always responsive via slack and quick to adapt to ur last minute inventory changs. It felt like they were a true extension of our team.

What was your primary form of communication with Grapdes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their "sales first" approach to social media. Unlike other agencies that only focus on metrics like likes, Grapdes genuinely understood our e-commerce bottom line. They didn't just post pretty pctures they built a cohesive startegy that turned our social feeds into a consistent revenue stream.

Are there any areas for improvement or something Grapdes could have done differently?

There weren't any major issues. If I had to pick smeting, I'd say that during the initial onboarding, the data gathering phase was quite intensive and took a bit longer than we expected.