GP Solutions

BACKGROUND

Please describe your company and position.

I am the Director of Sun Island Tours

Describe what your company does in a single sentence.

Sun Island Tours, established in 1989, is the largest Mediterranean wholesaler for the Australian and New Zealand market.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GP Solutions to accomplish?

• Automating key processes
• A scalable solution for growth
• Customisable and flexible architecture

SOLUTION

How did you find GP Solutions?

Online Search

Why did you select GP Solutions over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

GP Solutions implemented their GP Travel Enterprise platform to address our requirements. The solution covered such modules as inventory management, supplier integration, CRM, and more. Their team provided end-to-end support from initial analysis to deployment, ensuring the system was fully aligned with our business processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project demonstrated measurable success through key outcomes, including the completion of all of deliverables on schedule and under budget. Efficiency gains were realized by reducing manual work by around 20%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional, consistently delivering results on time and often ahead of schedule. They maintained clear, open communication and were quick to adapt to our evolving needs, adjusting plans and resources to address any challenges. Their proactive approach and meticulous attention to detail ensure the project is completed seamlessly. This is the primary reason we chose to move forward with GP, and we cannot recommend them highly enough.

What was your primary form of communication with GP Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive and unique about this software development company was their combination of high-quality deliverables, attention to detail, and clear communication. Not only did they meet (or even exceed) the expectations for the project, but their ability to maintain open lines of communication and clarity throughout really stood out. It gave me a sense of trust and reliability that’s rare to find. The meticulous approach they took with every aspect of the deliverables ensured a smooth, successful project, which made the whole experience truly exceptional.

Are there any areas for improvement or something GP Solutions could have done differently?

Further development is required on GP Solutions’ enterprise management tool, particularly in areas where additional functionality or scalability could improve operational efficiency. Enhancing features such as reporting, user management, and system integrations would help align the tool more closely with enterprise-level needs.

That said, the system overall meets our expectations, and we appreciate that software development is an evolving process. We’re confident that with continued innovation and responsiveness to client feedback, the system will become even more robust and capable over time.

BACKGROUND

Please describe your company and position.

I am the Managing Director of EST Digital GmbH

Describe what your company does in a single sentence.

We are an online travel agency focused on adventure travel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GP Solutions to accomplish?

• Maintenance of heterogenous online environment
• connecting 3rd party data sources and development of a custom frontend
• business intelligence support and process design

SOLUTION

How did you find GP Solutions?

Referral

Why did you select GP Solutions over others?

• Pricing fit our budget
• Good value for cost

How many teammates from GP Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. UI/UX Design

Scope:

• Develop a seamless, user-friendly interface for the lead generation website that aligns with the company's branding.
• Design wireframes, interactive prototypes, and high-fidelity mockups that guide user flow intuitively from landing to conversion points.
• Implement responsive design practices to ensure the platform is accessible across various devices and screen sizes.
• Conduct user testing and feedback loops to iterate on designs, optimizing for a high-conversion, lead-generation flow.

Key Deliverables:

• Wireframes and prototypes for desktop and mobile layouts.
• Finalized UI designs with a style guide (colors, fonts, iconography).
• Responsive, accessible front-end design across multiple screen sizes.
• Interactive elements (e.g., animations or transitions) to enhance user experience.

2. Web Development of Lead Generation Process

Scope:

• Develop a website or web app for lead generation, ensuring it’s optimized for performance and search engine visibility.
• Implement a lead capture form with custom fields, conditional logic, and tracking features to capture user data effectively.
• Integrate calls-to-action, pop-ups, or prompts that align with the user’s journey, improving conversion rates.
• Ensure the platform meets security, accessibility, and data privacy standards (such as GDPR compliance if applicable).

Key Deliverables:

• Fully developed front-end and back-end web solution for the lead generation website.
• Optimized lead capture forms and workflows.
• Performance and SEO optimization for better organic traffic.
• Comprehensive testing and QA, including performance, security, and browser compatibility checks.

3. HubSpot Integration

Scope:

• Connect the lead generation platform to HubSpot to streamline data flow and automate marketing tasks.
• Implement real-time data syncing for captured leads, enabling immediate access in HubSpot.
• Configure HubSpot workflows, such as automated lead nurturing, notifications for sales teams, and segmentation for targeting.
• Customize reporting and analytics within HubSpot to track lead conversion metrics and measure performance.

Key Deliverables:

• HubSpot API integration and connection for seamless lead transfer.
• Setup of lead nurturing workflows and automations.
• Customized HubSpot dashboards and reports for lead tracking.
• User training documentation or sessions to assist with HubSpot navigation and features.

4. Maintenance of Neos & Typo3 CMS
Scope:

• Provide ongoing maintenance for Neos and Typo3 CMS systems, ensuring they are updated, secure, and optimized for performance.
• Implement content updates, troubleshooting, and technical support as needed.
• Monitor for security vulnerabilities, applying patches or upgrades as required.
• Offer regular performance audits and suggestions for optimization, as well as support with any new feature development or configuration.
  
  Key Deliverables:
• Routine CMS updates and patching for security and compatibility.
• Technical support and troubleshooting for both Neos and Typo3 CMS.
• Monthly or quarterly performance and security audits.
• Documentation of maintenance processes and any custom configurations for knowledge retention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

GP Solutions designed an intuitive, responsive UI/UX, developed a high-conversion lead capture system, and connected everything seamlessly to HubSpot for streamlined CRM automation. Their expertise extends to maintaining Neos & Typo3 CMS, ensuring updates, security, and performance. With a commitment to quality and continuous optimization, GP Solutions provides an all-in-one solution for businesses seeking a robust, integrated digital presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always on time.

What was your primary form of communication with GP Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

GP Solutions stands out for their deep expertise in travel-oriented software development and their team's wide range of skills. 

Are there any areas for improvement or something GP Solutions could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the Director of Operations for a Central American Destination Management Company (DMC).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GP Solutions, and what were your goals?

We hired GP Solutions to help us manage all of our bookings throughout the country - lodging, transfers, tours, and other services, as well as easily communicating with our partners and suppliers. The company grew and could no longer supported with the old system.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found GP Solutions through researching companies that provided logistical services for DMCs. We decided to go with GP Solutions over other options based on their prompt responses and willingness to go above and beyond to help us make sure our needs and customizations were met.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

GP learned about our system and process needs. They then walked us through how to set up every step of the system, ensuring we knew how to input the information and utilize the automation features. Anytime we needed additional customization or had any questions, they were ready and willing to assist.

How many people from the vendor's team worked with you, and what were their positions?

We have one primary account contact, but could very easily reach out to the accounting or business development team. We also have access to a help portal where any questions we have can be submitted 24/7 and answered in a timely manner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were very successful in managing our bookings and automating our processes. Due to the ease of managing our clients and suppliers, we were able to expand our outreach and find new clients/bookings.

Describe their project management style, including communication tools and timeliness.

The project management style is great. We are easily able to communicate with all team members and get our questions answered in a timely manner. They are always willing to go above and beyond to ensure we get what is needed. Due to time zone differences, we mostly communicate via email, but are also able to use virtual meetings and their help portal.

What did you find most impressive or unique about this company?

Our team really appreciates the help portal. We are able to easily submit questions and concerns. The portal also has the ability to share with query with our entire time so we can all easily track responses and solutions.

Are there any areas for improvement or something they could have done differently?

I do not have any recommendations for improvements.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of the OTA. We sell all types of travel products to our destination.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GP Solutions, and what were your goals?

We wanted to build the first locally based comprehensive booking platform for our destination. As we are a small resort destination there are some specifics that we needed to have included in our technological capabilities that aren't as common. We hired GP to provide us with the system to do this and to complete all the customizations required to complete our goals.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went online and to be honest, their capabilities compared to what we needed, stood out above all the others we shortlisted. We liked the response time from our first inquiry to all of the communication in that beginning process. They made us feel very comfortable and that we could totally trust them. We also reached out to some of their existing clients who reinforced their performance.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Once we were fully signed up we had a meeting with our Customer Success Manager to review the system and the customizations that we needed. We identified the scope of the initial works and had estimates and timelines prepared for each and then we started from there. The platform we were using wasn't meant specifically for our business, but the team at GP worked with us to customize it to fit. It also gave us enough room for future expansion.

Because of this we needed a few API expansions on their current system as well as new integrations for connected partners. GP was responsible for back end of our system and we customized the front end user and supplier interfaces. They were there to guide us with the API integrations and anything else that we needed.

How many people from the vendor's team worked with you, and what were their positions?

Our customer success manager was our primary contact but there were developers and even our initial business development manager who have been with our project continuously.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

One of the comments that stood out since our launch is that everything felt so seamless that many people think we integrated into third party API and that is wasn't our own platform with directly contracted products.

Describe their project management style, including communication tools and timeliness.

Their project management style is truly top notch. We have a Skype chat direct to our Customer Success Manager which works well for us given our time differences. We are about 7 hours behind. What this means is that when we are now starting the day, they are almost done but she works in such a way the she is still available to us live.

We get a weekly update report to keep us abreast of where project timelines are and also to remind us of items that are deliverables to GP from our end. I think the most important thing is that they are very good at managing expectations so that we are always on the same page.

What did you find most impressive or unique about this company?

We're impressed with their willingness to always find a way to make things happen. We definitely requested some peculiar functionality for our side of the world and sometimes it required customizations but other times it just required us to use the existing system in alternate ways than it had been used before. It never felt like they were just trying to sell us features just because.

It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn't something you find every day.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of at this time. Even if there was, they probably found a way to fix it quickly so that it didn't even matter.

BACKGROUND

Please describe your company and your position there.

I am the founder and managing partner of tripdaze.com, an online travel agency established in 2017. We specialize on hotel

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GP Solutions, and what were your goals?

I had an existing website that was buggy and lacked a lot of functionality. After researching and interviewing more than 10 tech companies, the decision was made to go with GP Solutions.

SOLUTION

How did you select this vendor and what were the deciding factors?

The decision was initially made based on one of our supplier's recommendation. After few preliminary discussions with their management team, the decision was easy. The GP Solution is one of the most professional partner we had the opportunity to work with.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The website was built from the ground-up using mainly node.js and quasar framework, without giving to many details. We used an agile approach with a constant dialog and real-time feedback.

How many people from the vendor's team worked with you, and what were their positions?

We have a dedicated project manager and 2 full-stack developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are still in the development stages, so it's hard to provide any measurable in terms of numbers. However, the main goal was to create a website that is easy to navigate and that follows the latest advances in web development, which we believe was achived.

Describe their project management style, including communication tools and timeliness.

The project manager was very meticulous and task oriented. We used the agile approach with direct communication and real-time feedback.

What did you find most impressive or unique about this company?

They are very open/honest and professional.

Are there any areas for improvement or something they could have done differently?

I can't think of anything that I would improve.

BACKGROUND

Please describe your company and your position there.

The field of Cosmos Travel competence includes the marketing of Russian tourist products and services, as well as the organization of services for foreign tourists and businessmen in Russia. I'am the CIO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GP Solutions?

We needed to develop a design for our website.

SOLUTION

How did you select GP Solutions and what were the deciding factors?

We have known this company for a long time. GP is a leader and professionals in the field of information systems development in tourism.

Describe the project in detail and walk through the stages of the project.

There were several stages in our project. At the beginning, we estimated the time and financial costs. Then we signed the contract. After that, GP developed 4 design options. We discussed them internally and chose the best one. GP provided us with the terms of reference for programmers and all the design source materials.

How many resources from the GP Solutions team worked with you, and what were their positions?

We worked with 5 employees (2 analysts, 2 designers and a project manager)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

At the moment we are still developing our website with the GP design in mind. It's too early to talk about success, but we are sure that this will be a very good site.

How effective was the workflow between your team and theirs?

The interaction was very effective! We had two phone calls every week + a telegram chat. All issues were resolved very quickly, very productively and very politely.

What did you find most impressive or unique about this company?

GP understood us from the first word. They worked very quickly, gave valuable advice, and listened attentively to us.

Are there any areas for improvement or something they could have done differently?

I don't even know :) Perhaps not. Everything was perfect.

BACKGROUND

Please describe your company and your position there.

Start up online travel agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GP Solutions, and what were your goals?

We hired GP to use their template and integrate to 3 APi in travel mainly air, hotel and activities.

SOLUTION

How did you select this vendor and what were the deciding factors?

The main and only factor is the professionalism of the staff. Most companies have the same product but lack proper commuication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting with the staff and implementation team and simultaneously with the sales manager. Once this done they later sent schedule and time frame with action points.

How many people from the vendor's team worked with you, and what were their positions?

4 people, sales manager, project manager, owner, it specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I would say all the deliverables were met as we plan to build out more of the site with them in the future as we are on a tight budget. With travel planning to roar back in 2022 and beyond we plan to continue to expand with gp

Describe their project management style, including communication tools and timeliness.

Weekly google meet calls and whatsapp updates

What did you find most impressive or unique about this company?

The team is awesome. They really wanted the job to be done perfectly and not just sell you box.

Are there any areas for improvement or something they could have done differently?

main are of improvement i would say is the generic help desk after the implementation is done

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering for a company that does digital contracts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GP Solutions?

We needed a few key resources to respond to the demand for our software.

SOLUTION

What was the scope of their involvement?

GP Solutions’ expertise revolves around knowing the internal workings of Salesforce, such as customizing and mapping objects, as well as implementing a two-way integration with our software. In addition, they’re spearheading our security listing with Salesforce, and their Java developer is providing us with custom implementation and features for our clients.

They’re also using React on the frontend development.

What is the team composition?

We’re working with three people on this project.

How did you come to work with GP Solutions?

When I joined, they were already introduced to the CTO of our company.

What is the status of this engagement?

The ongoing partnership started in December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve delivered a lot of features for us, and their Salesforce resources have helped our clients integrate with our software. I don’t have the hard stats for their impact but they’ve completed a number of different features in the last year.

How did GP Solutions perform from a project management standpoint?

We typically communicate through Slack and email. We have monthly meetings that are more regular, just to stay in touch with the developers for any questions. We work in a friendly environment and all the developers I manage are comfortable talking to me. Occasionally, we’ll have calls to see if we need more help in other areas of the business.

What did you find most impressive about them?

I’m impressed by how friendly and honest they are. GP Solutions and the developers they found for us are extremely dedicated, and it’s been a real pleasure working with them. They’re also very professional and I feel great working with them.

Moreover, they’ve been very honest with us in terms of market rates. I tried to look at other vendors for comparison’s sake because one of my initiatives was to see how we can revamp engineering and staffing. When I did my research, I actually found out that their prices were slightly lower than the market rate, which was a great find at the time.

Are there any areas they could improve?

No. Everything’s going well.

Do you have any advice for potential customers?

GP Solutions is very dedicated to ensuring that their resources work out well, so it’s good to have an open line of communication at least once a month. They’re extremely friendly and honest.

BACKGROUND

Introduce your business and what you do there.

I’m the director of projects and e-business for a travel company. I’m responsible for all our external partnerships as well as internal project management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GP Solutions?

We were looking for a new technology partner for all our upcoming web projects.

SOLUTION

What was the scope of their involvement?

We needed them to design a totally new backend for our website. We wanted something we could scale up and give to the different divisions of our company. Along with two of our team members, they completed this portion of the project. After doing so, they handled frontend development for the site. The new solution was built on Kubernetes and utilizes Prime and Java.

What is the team composition?

On average, we have 10 people working for us. We have backend developers, frontend developers, a QA professional, and an HTML CSS developer.

How did you come to work with GP Solutions?

I wasn’t directly involved with selecting them. However, I know it was important to us to find a company operating in Europe with strong English skills and a specialization in travel.

How much have you invested with them?

We spent almost $500,000 on the project.

What is the status of this engagement?

We worked together on the initial project from January 2019–December 2020. We’re now working together on a new project which should finish by the end of April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is perfect. In the four months I’ve worked with them, they’ve been quick to allocate new resources to us as needed. They deliver high-quality work and clearly care about all our needs. Metrics-wise, it’s been hard to track their impact due to the lack of interest in travel due to the pandemic. However, there hasn’t been a huge drop in conversion since the end of the project.

How did GP Solutions perform from a project management standpoint?

They have daily standup meetings with us, which has been great. When we need something from them, we get a quick response. Any issues that arise are fixed as soon as possible. They put a project manager in place on their end, which has helped everything run smoothly.

What did you find most impressive about them?

Their expertise in travel-oriented development and their team’s wide range of skills has been huge for us.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Engage their people as soon as possible within your project timeline. They have a fantastic level of expertise on all development fronts that will help your project get moving quickly.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Piprate. Piprate gives companies in the reinsurance space a way to share data that creates trust, accountability, and transparency. We do this by providing blockchain-backed data wallets and APIs to enable secure transfers and complete data traceability between business partners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GP Solutions?

We contracted with GP Solutions for the development of our core product. This includes backend and frontend development.

What were your goals for this project?

We are working on an industry proof-of-concept with very tight deadlines. We had to build the business part of the application from scratch, using a programming language and technologies that the team wasn't familiar with.

SOLUTION

How did you select this vendor?

We met a representative of GP Solutions in Dublin during her trip to Ireland. With ample options for outsourcing companies on the market, establishing a personal connection greatly helped us to select the right vendor.

Can you go into detail about the services they provided and the scope of the project?

The nature of the project is highly confidential, but I can share the largest obstacle we have overcome: we had a requirement to use Clojure as the main implementation language. It's very hard to find developers with proven experience with Clojure. GP Solutions helped us to find two developers who managed to learn Clojure within a very short timeframe, which helped us meet the project deadline.

What was the team composition?

We had two full-time frontend developers and one part-time DevOps specialist. Architecture and project management functions were done by the core team in Dublin.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have received positive feedback from the clients about the fact that we managed to complete the project on time. Our solution makes insurance data sharing significantly more secure and efficient, and it contributes to compliance initiatives.

How was project management arranged and how effective was it?

The project was managed by our core team in Dublin. We had a daily standup each morning to coordinate daily tasks, which proved to be an effective arrangement. Our product wouldn’t have been possible without their dedication and willingness to work more hours when necessary.

What did you find most impressive about this company?

There were no surprises. It was easy to agree to terms, they conduct a simple process for billing, they are organized in their time management, and the developers are very professional and accommodating.

Are there any areas where they can improve?

It's not a criticism toward the developers we work with, but, generally, a high level of English proficiency is a critical success factor.