Goteco

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of GoGoBag

Describe what your company does in a single sentence.

A service that connects carriers and senders of international parcels

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goteco to accomplish?

• - Mobile application development
• - UI/UX development for mobile applications
• - Website development
• - UI/UX development for websites
• - API connection
• - Development of a manager's office for transport companies
• - Business flow development
• - Connection of a technical support team

SOLUTION

How did you find Goteco?

Other

Why did you select Goteco over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Goteco were assigned to this project?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

Goteco developed a modern mobile app and website for Gogobag, which became the basis for the service's development. We helped the client streamline business processes, automate key operations, and create a convenient digital ecosystem for users and partners. The platform has an intuitive design and responsive interface, ensuring comfortable operation from any device. We optimized the company's internal processes — from order processing to interaction with partners — which increased efficiency and speed. Marketing strategy became a separate area of focus: we formed the brand positioning, developed digital campaigns, and helped attract the first customers. For further development, analytical tools were implemented to track results, monitor efficiency, and quickly adapt the strategy to new market needs. The project was carried out in a full-cycle format, i.e., “turnkey” — from idea research and design to launch and support. This approach ensured a comprehensive solution and sustainable potential for scaling the service. Gogobag entered the market as a modern service with a transparent structure and a convenient user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to the launch of a mobile app and web platform, the service saw significant growth in its active user base and entered the market faster. Business process automation has significantly reduced order processing time and reduced the number of operational errors. The marketing strategy developed by the team has ensured customer growth, increased brand awareness, and stable traffic to digital channels. At the same time, the analytical tools implemented made it possible to track performance in real time and make data-driven decisions. The system proved its reliability and stability by supporting high loads without interruptions. Taken together, these results confirmed both the operational efficiency and commercial potential of Gogobag.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was an important component of Gogobag's success. The project was implemented in several sprints, each of which was clearly planned according to a schedule and structured by tasks. This allowed the team to move quickly and achieve results within the specified time frame. If difficulties or new requirements arose, tasks were promptly reviewed and prioritized, ensuring flexibility in the process. Project managers closely monitored each stage, maintained transparent communication with the client, and coordinated the team's work so that no detail was overlooked. Thanks to their dedication, responsibility, and attention to detail, Gogobag received a complete result without delays and with maximum compliance with expectations.

What was your primary form of communication with Goteco?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Goteco combines their deep technical expertise with a flexible, customer-oriented approach. We responded quickly to changing requirements, worked with real user feedback, and continuously improved the product. Our transparent communication, clear project management process, and focus on real results at every stage of cooperation were particularly valuable to the client. As a result, Gogobag received not only a technical solution but also comprehensive support that helped the service enter the market faster and establish itself among its target audience.

Are there any areas for improvement or something Goteco could have done differently?

Despite challenging external circumstances, Goteco successfully delivered a stable and productive service for Gogobag. As with any large-scale implementation, the team faced certain challenges, ranging from technical nuances to resistance to process changes. We overcame them through close collaboration with the client, proactive problem solving, and flexible project planning. This experience confirmed the importance of constant interaction with all stakeholders and rapid adaptation to real operational feedback.

BACKGROUND

Please describe your company and position.

I am the Public Procurement Specialist of the Accounting Department of a contact center. 

Describe what your company does in a single sentence.

A service organization that manages high-volume citizen requests and feedback through a digital communication platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Goteco to accomplish?

• Replace outdated legacy system
• Automate request management
• Enable remote system access
• Consolidate digital channels
• Improve tracking & reporting
• Increase on-time resolutions
• Enhance user experience

SOLUTION

How did you find Goteco?

Online Search

Why did you select Goteco over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Goteco were assigned to this project?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

Goteco developed a custom CRM platform for a large-scale contact center to replace legacy software that could no longer support growing operational demands. The primary objective was to build a web-based, scalable system that could handle millions of annual user requests, support mobile access, and enable seamless collaboration among thousands of internal users. Key deliverables included a new electronic communication framework, real-time performance dashboards, automated request routing, mobile-responsive interfaces, and administrative tools for monitoring, analytics, and reporting. The solution was built iteratively over five years, incorporating continuous feedback from end-users and adapting to emerging challenges such as remote access needs during wartime and pandemic disruptions. The project was executed by a team of 10 mid-level or higher specialists and delivered as a full-cycle solution (“turnkey model”)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the new software significantly improved the processing of requests according to customer needs. The number of registrations and completed requests increased, demonstrating the high efficiency of the system. Process automation eliminated human error risks, ensuring stability and reliability, especially for high-load systems. Thanks to the improved user interface, the registration and processing of requests were sped up by almost twice. Additionally, the creation of global events to inform residents helped reduce the number of requests and prevent many issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was developed in multiple stages over a period of 2 years, with new visions for its development formed each year. There were challenges encountered, but efforts were made to address them during the project’s creation. The initial design phase took about six months, including research and development, leading up to the first release. The project followed an iterative development approach, allowing for ongoing improvements. Throughout the process, there was close collaboration with the client, both during the creation phase and at the testing and implementation stages, ensuring their needs were consistently addressed.

What was your primary form of communication with Goteco?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Goteco demonstrated a rare combination of deep technical expertise and a highly adaptive, client-centric approach. Their ability to navigate complex stakeholder environments, respond quickly to evolving requirements, and continuously improve the system based on real user feedback was particularly impressive. We also appreciated their proactive communication, transparent project management, and commitment to delivering tangible value at every stage of the engagement.

Are there any areas for improvement or something Goteco could have done differently?

While the project was carried out under challenging global circumstances, Goteco successfully delivered a stable, high-performing system. As with any large-scale implementation, the team encountered resistance to change and technical nuances during phased deployment. These were addressed through close collaboration with the client, proactive troubleshooting, and adaptive project planning. Overall, the process confirmed the importance of continuous stakeholder engagement and agile response to operational feedback.