Global Payments

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We use them because the business is better with their services.

What type of work can your internal staff avoid by using a back office service?

25%.

What were your company’s goals for the partnership with this service provider?

We wanted to improve benefits.

SOLUTION

What do they provide for you on a normal basis?

They help with managing my business services.

Could you describe their pricing structure and how they bill you?

We have short-term billing.

How did you find and select them?

We found them through a personal referral.

RESULTS & FEEDBACK

How much time and money do you estimate that they save you each month?

They save us $8000.

What do you think are their strengths?

They are very experienced.

Where do you think they can improve?

They can improve their offers.​​​​​​​

OPPORTUNITY / CHALLENGE

What type of work can your internal staff avoid by using a back office service?

30%.

What were your company’s goals for the partnership with this service provider?

Our goal was to reduce cost.

SOLUTION

What do they provide for you on a normal basis?

They help with managing business plans.

Could you describe their pricing structure and how they bill you?

We have short-term billing.

How did you find and select them?

We heard of them by word of mouth.

RESULTS & FEEDBACK

How much time and money do you estimate that they save you each month?

They save us $4000. ​​​​​​

What do you think are their strengths?

They provide good quality.

Where do you think they can improve?

They can improve their price.

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We needed these services for better work.

What type of work can your internal staff avoid by using a back office service?

25%.

What were your company’s goals for the partnership with this service provider?

Our goal was to increase income.​​​​​​​

SOLUTION

What do they provide for you on a normal basis?

They manage part of our finances.

Could you describe their pricing structure and how they bill you?

They provide long-term billing.

How did you find and select them?

We heard of them through a personal referral.​​​​​​​

RESULTS & FEEDBACK

How much time and money do you estimate that they save you each month?

They save us $10,000 a year.

Based on your experience, what takeaways can you share about working with them?

They have a reasonable cost.

What do you think are their strengths?

Their strength is their experience.​​​​​​​

Where do you think they can improve?

They can improve their response time.​​​​​​​

OPPORTUNITY / CHALLENGE

Why does your company require back office services? Did you use to handle these needs in-house?

We used to handle these services in-house.

What type of work can your internal staff avoid by using a back office service?

They can avoid IT work.

What were your company’s goals for the partnership with this service provider?

Our goal was to improve service.

SOLUTION

What do they provide for you on a normal basis?

They provide payment processing services.

Could you describe their pricing structure and how they bill you?

They bill us via check.

How did you find and select them?

We found them online.​​​​​​​

RESULTS & FEEDBACK

Please assess their quality of work.

They are good.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We needed to focus on security.

What type of work does your internal staff avoid by using a back office service?

Our staff doesn't have to enter payments.

What challenge were you trying to address with the service provider?

Our goals were to save time and improve security.

SOLUTION

What was the scope of the service provider's involvement?

They provide safety and security.

Could you describe the service provider's pricing structure and how they billed you?

They have true pricing or bucket pricing.

How did you come to work with this service provider?

They were a referral from another company.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They have been instrumental in getting us paid.

How much time, in hours, does this service provider save you each month?

30.

How much money does this service provider save you each month?

$50,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They need to be a tad more competitive on pricing.

What are the service provider's strengths?

They are versatile.

How can the service provider improve?

They could lower their prices.

How long has your company been working with this service provider?

Ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We use this service because we need to save money and time.

What type of work does your internal staff avoid by using a back office service?

GlobalPayments handles the payment process.

What challenge were you trying to address with the service provider?

Our goal was to reduce costs.

SOLUTION

What was the scope of the service provider's involvement?

They provide management and payment processing support.

Could you describe the service provider's pricing structure and how they billed you?

They bill monthly.

How did you come to work with this service provider?

We found them from a colleague recommendation.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

I assess them positively.

How much time, in hours, does this service provider save you each month?

50.

How much money does this service provider save you each month?

$1,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are great with responsibility.

What are the service provider's strengths?

They know how to work.

How can the service provider improve?

They can improve their prices.

How long has your company been working with this service provider?

July 2015 - Ongoing

How much money do you spend annually with this service provider?

$200,000 to $999,999

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need these services so we can work better.

What type of work does your internal staff avoid by using a back office service?

N/A.

What challenge were you trying to address with the service provider?

Our goal was to increase revenue.

SOLUTION

What was the scope of the service provider's involvement?

They help us save money.

Could you describe the service provider's pricing structure and how they billed you?

They are average.

How did you come to work with this service provider?

We found them through an ad.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

Their work is good.

How much time, in hours, does this service provider save you each month?

50.

How much money does this service provider save you each month?

$1,500.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

N/A

What are the service provider's strengths?

Their strength is how they work.

How can the service provider improve?

I don't know of any areas.

How long has your company been working with this service provider?

Dec. 2015 - Ongoing

How much money do you spend annually with this service provider?

$200,000 to $999,999

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We use TouchNet through Global Payment services. It has helped us with receiving payments from not only students but also a vast net of other customers from sales and service programs, which are offered throughout our campus. It provides us with a consistent method of receiving payments and reporting. Although challenging at times, it has been user-friendly.

What type of work does your internal staff avoid by using a back office service?

Almost 50% of our workload was reduced because we are now able to take automatic payments online. We have very few walk-in customers, if any. This has freed manpower so they can focus on other things and has completely taken off the need for extended office hours.

What challenge were you trying to address with the service provider?

It was so we could have an efficient and streamlined process of receiving tuition payments from students and others.

SOLUTION

What was the scope of the service provider's involvement?

GlobalPayments provides us a secure way of receiving payments as well as reporting tools.

Could you describe the service provider's pricing structure and how they billed you?

We have a contract that we renew annually.

How did you come to work with this service provider?

They were recommended by our internal Information Services department.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

Results with TouchNet are immediate. Deposits and refunds are automatically processed.

How much time, in hours, does this service provider save you each month?

It has saved us a minimum of 10 hours a week, which were the extra hours we stayed open so we could service students.

How much money does this service provider save you each month?

It has saved us on human errors and reduced payroll.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

GlobalPayments has an array of services which could serve any industry. It is secure and has automated processes that were mundane for us.

What are the service provider's strengths?

Global Payments has a solution for almost any industry.

How can the service provider improve?

I can't think of any improvements GlobalPayments can work on.

How long has your company been working with this service provider?

2010 - Ongoing.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

It is essential to how we do business and process payments.

What type of work does your internal staff avoid by using a back office service?

It saves our staff at least 40% of their workload. It has been a tremendous time saver and worth the investment.

What challenge were you trying to address with the service provider?

We use GlobalPayments to save time, expense, and administrative burden.

SOLUTION

What was the scope of the service provider's involvement?

GlobalPayments provides us with all of our billing and data entry needs.

Could you describe the service provider's pricing structure and how they billed you?

We receive special pricing with our long term commitment. It saved the most money in the long run.

How did you come to work with this service provider?

I found GlobalPayments through an online search. After checking out the reviews, I knew choosing them would be a smart choice.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

The turnaround is quick and efficient and always exceeds the expectation.

How much time, in hours, does this service provider save you each month?

GlobalPayments saves our office at least 250 hours per month.

How much money does this service provider save you each month?

GlobalPayments saves us at least $5000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

GlobalPayments has been a huge asset to our company. Compared to other providers, they were able to save us more money and provide a better quality service.

What are the service provider's strengths?

The system is fluid and easy to use, the cost is reasonable, and the quality of service is outstanding.

How can the service provider improve?

I don't think there is anything that GlobalPayments needs to improve upon.

How long has your company been working with this service provider?

05/2016 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We did not previously handle this work in-house.

What types of work can your internal staff avoid by utilizing a back office service?

I don’t believe my staff avoids any back office work.

What challenge were you trying to address with the service provider?

We needed to have faster processing.

SOLUTION

What was the scope of the service provider's involvement?

They provide quick processing services.

Could you describe the service provider's pricing structure and how they billed you?

We have a long-term, yearly price we pay.

How did you come to work with this service provider?

I was referred to them by another company

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

We have never had any issues. They have always been on top of anything before issues could arise.

How much time and money does this service provider save you each month?

We save $5,000 on a monthly basis.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are easy to do business with, are competent, and have never given us any issues.

What are the service provider's strengths?

They are fast at processing.

What areas can the service provider improve?

I’m not sure.

How long has your company been working with this service provider?

We started working with them in January 2009, and continue to use their services.

How much money do you spend annually with this service provider?

It is between $5,000 to $9,999.