Global Payments

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Because we have global clients.

What types of work can your internal staff avoid by utilizing a back office service?

They can help us get more money.

What challenge were you trying to address with the service provider?

To be able to accept many payments.

SOLUTION

What was the scope of the service provider's involvement?

It provides the best service to accept payments globally.

Could you describe the service provider's pricing structure and how they billed you?

The pricing structure is great and a monthly fee.

How did you come to work with this service provider?

They were easy to find.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They have great service and are helpful.

How much time and money does this service provider save you each month?

It saves lots of time.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It was great to see the services help so many people.

What are the service provider's strengths?

They have a nice game.

What areas can the service provider improve?

They can make it affordable.

How long has your company been working with this service provider?

We've worked together for about five years.

How much money do you spend annually with this service provider?

It's $50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Business has grown. We want to concentrate our energy on our strengths and let the support experts concentrate on theirs.

What types of work can your internal staff avoid by utilizing a back office service?

About 30%.

What challenge were you trying to address with the service provider?

Outsourcing this function streamlined processing so that resources produced maximum results.

SOLUTION

What was the scope of the service provider's involvement?

GlobalPayments takes care of the necessary medical billing tasks beautifully.

Could you describe the service provider's pricing structure and how they billed you?

GlobalPayments provides us with information-packed monthly statements. We can view metrics in any format we'd like.

How did you come to work with this service provider?

A friend at my former company recommended GlobalPayments and we are thankful! They have simplified our billing enormously!

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

GlobalPayments conducts service seamlessly; I've never had to worry. They're always ahead of time with superb communication and product!

How much time and money does this service provider save you each month?

GlobalPayments has saved us about 20% of our office overhead in the past 5 months.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We are a small therapy practice and grew our clientele over the course of a couple of years. We had to take on staff to handle the billing that we had previously completed. We're definitely not administrative experts. Thankfully, we tried GlobalPayments on the recommendation of a friend. We've been overjoyed to find that we were able to focus on our business while the trusty little engine ran efficiently in the background. And we no longer need to devote as much full-time equivalent to this function. Plus we get paid on time. Great service!

What are the service provider's strengths?

GlobalPayments beats the competition with their personalized service. They understand your needs and deliver.

What areas can the service provider improve?

GlobalPayments could stand to charge a little less.

How long has your company been working with this service provider?

From October, 2014 to ongoing.

How much money do you spend annually with this service provider?

$10,000 to $49,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We want to better control our business.

What types of work can your internal staff avoid by utilizing a back office service?

We did the work in-house before.

What challenge were you trying to address with the service provider?

We want to improve our business systems.

SOLUTION

What was the scope of the service provider's involvement?

We want to optimize productivity by bringing in different models.

Could you describe the service provider's pricing structure and how they billed you?

We wanted monthly billing and to be able to pay per system they gave us.

How did you come to work with this service provider?

We had personal references and also did Internet research.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are very good.

How much time and money does this service provider save you each month?

They save us time and money.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They only have pros, there are no cons.

What are the service provider's strengths?

The experience of the team and systems in place.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

It's been two years.

How much money do you spend annually with this service provider?

We spend in the millions per year.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

My company requires this service because of our high volume of sales. This justifies the use of this service

What types of work can your internal staff avoid by utilizing a back office service?

It reduces the management of collection. This makes the return faster and allows us to re-invest quickly enough to carry complete managerial control; resulting in process completion with fewer employees, creating cost reduction.

What challenge were you trying to address with the service provider?

Total control over the management of collection and also to create time reduction.

SOLUTION

What was the scope of the service provider's involvement?

The GlobalPayment service allows my company to receive payments from companies in the United States, European Union, and japan very easily.

Could you describe the service provider's pricing structure and how they billed you?

The cost structure varies depending on how the account is; local cost is 1% usd, when it is directly from the customer with credit card it is 3%, and with electronic check it is 1% usd. When the payment is made to a bank account in a different currency it is up to 2% and when the bank account is in the same currency it is $1.50 eur1.50 gbp1.50.

How did you come to work with this service provider?

I selected it by recommendation of another company and with other information obtained on the web.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Evaluating the ability of GlobalPayments with the growth of our company over time, we have been able to create the network of equipment necessary to handle data quickly and efficiently. All these operations are the best way to enable further growth within our company.

How much time and money does this service provider save you each month?

It is around $50,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Our overall experience with GlobalPayments is that they are easier to work with than other platforms. They also have commissions with which you can do competitive business and the amount of installation in terms of networks and data is more economica,l therefore I do not hesitate to recommend it.

What are the service provider's strengths?

The strengths are their commission rate and the ease of use and installation.

What areas can the service provider improve?

A better system of communication or publicity to have their services reach more companies, thus their knowledge would become global.

How long has your company been working with this service provider?

We have been together since June 2015.

How much money do you spend annually with this service provider?

$1,000,000 to $9,999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

My company requires back office services because they make us more efficient and allow our staff to focus on more pertinent tasks. I assume that we used to handle this in-house, but during my tenure here, we have always used these services.

What types of work can your internal staff avoid by utilizing a back office service?

Our internal staff can avoid tasks like depositing checks more frequently or processing payments. Mostly, this allows us to offer our customers more options of how to pay.

What challenge were you trying to address with the service provider?

Our goals were to improve customer services and allow our customers more options of how to pay.

SOLUTION

What was the scope of the service provider's involvement?

They process a majority of our payments for us and provide us with an easy way to monitor our transactions.

Could you describe the service provider's pricing structure and how they billed you?

They charge us based on transactions made, taking a percentage of the payment.

How did you come to work with this service provider?

We did research and took professional recommendations.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Their quality is consistently great for us, there is no real turnaround, more of a consistent flow of work.

How much time and money does this service provider save you each month?

It is hard to estimate how much it saves us because they bring more payment options, which in turn allows us to get more customers.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Working with GlobalPayments has been a positive experience for our company and there have been mostly pros rather than cons. They process our payments quickly, accurately, and provide us with a convenient way to manage our account. The cons would be that their rates are a little higher than competitors.

What are the service provider's strengths?

The strengths are their customer service and speed of processing payments.

What areas can the service provider improve?

I think that they could improve their rates and make them more flexible to the business that they are providing service to.

How long has your company been working with this service provider?

My company has been working with GlobalPayments for about 3 years now.

How much money do you spend annually with this service provider?

About $50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

My company did handle the services in house, but then we started to get too many employees and it got too time consuming. So we switched from in-house to Global Payments. By doing so, it's easier to use and saves us time.

What types of work can your internal staff avoid by utilizing a back office service?

It integrates into our company software so we don't have to input the data ourselves, witch in turn saves us time we could use for other activities around the company.

What challenge were you trying to address with the service provider?

Our goal was to eliminate in house payroll and to accept credit cards from our business at an affordable price.

SOLUTION

What was the scope of the service provider's involvement?

They provide a easy to use payroll system that helps our company keep track of employee attendance and onsite payment solutions so our business can accept major credit cards to stay competitive in our industry.

Could you describe the service provider's pricing structure and how they billed you?

They bill us every month and the amount is different based on how many credit card transactions we have in that given timeframe.

How did you come to work with this service provider?

I used the Google search engine to look up payroll and credit card solutions. Then, I compared features and user reviews of some other companies and decided that Global Payments looked like a company that would be suited to our business. Then, I signed up for a representative from their company to contact us.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

I think they offer great high quality service. Our company has had no problem with using their service, it is fast and easy to learn to use and was easy to set up with our existing software.

How much time and money does this service provider save you each month?

I would have to say that Global Payments saves our company about 13 hours and $1200 to $1400 a month by using them.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They offer high quality and easy to use solutions. I think they are almost the same as other companies that offer this type of services.

What are the service provider's strengths?

It is easy to use and works with a lot of different software.

What areas can the service provider improve?

I would like to see them improve the time it takes for a representative to contact businesses that are interested in their company.

How long has your company been working with this service provider?

It been a little over 2 years.

How much money do you spend annually with this service provider?

We spend $50,000 to $199,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Because there are several tasks of logistics, payments, investment, and design, which are the responsibility of our back office.

What types of work can your internal staff avoid by utilizing a back office service?

Payments control, office maintenance, thinks like that were covered in the scope.

What challenge were you trying to address with the service provider?

Yes, we wanted to reduce our team's work.

SOLUTION

What was the scope of the service provider's involvement?

We wanted more control over payments.

Could you describe the service provider's pricing structure and how they billed you?

I prefer not to say because we have a custom pricing structure.

How did you come to work with this service provider?

We found them online.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are very good.

How much time and money does this service provider save you each month?

They save us thousands, I would venture to say between $12,000 and $15,000 per year.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have good communication.

What are the service provider's strengths?

They should be fast and offer good quality work.

What areas can the service provider improve?

They could maybe improve their payment structure.

How long has your company been working with this service provider?

We've been with them for about eighteen months.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

I feel more safe and less stressed when I have the office services and it helps everyone to become more efficient when working on their projects.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid people missing deadlines and backed-up unanswered emails being mixed with phishing emails.

What challenge were you trying to address with the service provider?

To expand our business worldwide, while also saving money.

SOLUTION

What was the scope of the service provider's involvement?

It provides me with efficiency in organizing my payments and responding to customers and serving my employees.

Could you describe the service provider's pricing structure and how they billed you?

It's a packaged deal that deducts from your bank account monthly, although it can be altered and be paid all upfront.

How did you come to work with this service provider?

I found it from a friend.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

I think they do a really good job. It makes me feel like they really care about my clients and I would definitely reccomend it to all my friends.

How much time and money does this service provider save you each month?

I think they cut both my time and my money, helping me save around 50%.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

The pros are they are exactly as they say they are; no scams or anything, what you see is what you get. There aren't any cons that I can think of.

What are the service provider's strengths?

I think their strength is their efficiency.

What areas can the service provider improve?

I think they are perfect already.

How long has your company been working with this service provider?

Exactly one year now.

How much money do you spend annually with this service provider?

It's $1,000 to $4,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

I wanted to help my employees with their workload.

What types of work can your internal staff avoid by utilizing a back office service?

I want things to be easy for my customers who need to find ways to solve their issues.

What challenge were you trying to address with the service provider?

They are a highly rated firm with the best payment options out there. This service is very helpful to me and my employees. We are very proud to have them as our partner.

SOLUTION

What was the scope of the service provider's involvement?

We need a ton of data quickly to compete with other firms in this digital world.

Could you describe the service provider's pricing structure and how they billed you?

They bill us month-to-month so it's easy to manage.

How did you come to work with this service provider?

I did online research to found them and made the right choice.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are the best in the business at these types of services.

How much time and money does this service provider save you each month?

They have saved us thousands of dollars per month and generally been a great partner.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

My company was losing money until we brought in an outside partner. They saved my business and made us profitable again.

What are the service provider's strengths?

They are very honest and say what they mean. They can be trusted.

What areas can the service provider improve?

They should keep up the good work and just get better.

How long has your company been working with this service provider?

It has been eight years.

How much money do you spend annually with this service provider?

We spend $200,000 to $999,999 per year.