Genesis Web Studio, LLC

BACKGROUND

Please describe your company and your position there.

ERS provides distinctive cancer registry compliance and informatics services that enable our customers to achieve and exceed their cancer center clinical and business objectives with a goal of improving cancer care for every patient. I am the manager of the marketing and communication department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genesis Web Studio, LLC?

Our company wanted a complete redesign of our website and worked with Genesis Web Studio to assist with that.

SOLUTION

How did you select this vendor and what were the deciding factors?

After a thorough web search for web design companies, interviews with potential vendors, we decided on Genesis Web Studio for several reasons such as (this is in no particular order) - price was right for the work suggested, local small business, quality of samples of other web design projects they had done, and they caught and warned us about potential security risks on our old (at that time current) website.

Describe the project in detail and walk through the stages of the project.

We had a couple of discovery meetings to share our vision of the site and provide the content that we would like. Genesis took it from there and came back with a couple of proposed versions of the site and worked with us to get the content we wanted and the images we wanted and the look and feel that we were trying to convey. They did an excellent job!

How many resources from the vendor's team worked with you, and what were their positions?

We worked with two resources from the vendor's team, the president/lead project manager and

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new website is live and looks amazing. We were set up with Google analytics which provides us with metrics we can utilitze to plan future direction with the site's pages. We're still too new being live to have a percentage of increased traffic per se but we are now showing up in web searches which is progress because before, we were not.

How effective was the workflow between your team and theirs?

Working with the Genesis team was wonderful. They happily answered any questions and usually within a very short time frame. Any problems that we had were resolved as quickly as possible. Their team was very professional at all times and willing to help in anyway possible to provide us with what we needed.

What did you find most impressive or unique about this company?

I was very impressed with the communication between the Genesis team and our team. Also, the design work was spectacular. And they made it simple for me to make updates and add information to keep the site fresh moving forward.

Are there any areas for improvement or something they could have done differently?

This is not necessarily specific to Genesis, but I think any company in a technical space should be able to explain technical topics in a manner that non-technical people can understand. Again, I think Genesis did a fine job explaining technical information, but I think there's always room for improvement for anyone in this area.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Red River Gorge Cabin Rentals. I also own various lodges, motels, resorts, attractions, and many real estate properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Genesis Web Studio, LLC?

We’ve worked with Genesis Web Studio for over 14 years, back when we only had five cabins. They’ve been maintaining and upgrading my website all these years.

SOLUTION

What was the scope of their involvement?

Initially, Genesis Web Studio designed my website from scratch. At the time, no one offered online bookings, and having high-definition photos on websites was a challenge. However, they managed to do all that while a lot of other people couldn’t do it.

From that point on, Genesis Web Studio has made a significant number of upgrades to our website. These upgrades include, for example, Google maps integrations. People receive a link with the cabin’s address within the confirmation email when they reserve, which helps them avoid getting lost.

They’ve also integrated a store where people can buy our products. Additionally, people can book one of our attractions on the same website that they can book a cabin, which has been very helpful for cross-marketing.

What is the team composition?

Dwayne (President) is my only point of contact.

How did you come to work with Genesis Web Studio, LLC?

One of my competitors at the time was using Genesis Web Studio.

How much have you invested with them?

We’ve spent around $100,000 over our engagement, including the cost of 3–4 major upgrades.

What is the status of this engagement?

We started working together in the summer of 2006, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The money that we’ve spent on building, upgrading, and maintaining our website is nothing compared to the amount of money we’ve made as a result. Only for this year, we’ve grossed around $10 million, of which we’ve obtained around $5 million in profit.

Thanks to Genesis Web Studio’s efforts, we’ve always been ahead of our competitors, having a better website, online booking process, and photos. Our business has a lot of complicated elements, but they simplify everything by providing a simple UX for our clients.

After some time working together, Dwayne demonstrated that he knew what he was doing, so he stepped up and decided on the direction that we needed to take. He has done a great job leading the project to make success happen. I’ve never questioned what he’s doing or how much he’s charging. He has always been reasonable and fair.

How did Genesis Web Studio, LLC perform from a project management standpoint?

Genesis Web Studio performs really well, and their project management is great. Although completing projects has sometimes taken them longer than expected, it never takes them much longer. We communicate via email and phone calls.

What did you find most impressive about them?

I like meeting with the people that I work with, but the majority of people that I do business with are in some other state or country. However, I can meet with Dwayne, and he comes to visit the property once a year, which is extremely helpful.

Are there any areas they could improve?

Genesis Web Studio’s biggest limitation is that they’re not a big company. Obviously, bigger companies can get more work done, but working with bigger companies means losing the personal touch.

In the end, it all depends on the needs of every client. If a client needs a major website for which it is necessary to have 20–30 people involved, maybe Genesis Web Studio is not the right fit. However, if they only need a small team for website design and development, they’re a great company to work with.

Do you have any advice for potential customers?

Be clear on the timelines, and be as detailed as you can be upfront. The more details and instructions you can give them, the better the probability of succeeding will be.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a third-party administration company, and we provide retirement plan consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Genesis Web Studio, LLC?

We needed a local company that would proactively give us web solutions, especially regarding web interfaces.

SOLUTION

What was the scope of their involvement?

Genesis Web Studio helped us with web design and development. We had a site that was dormant for a while because the person who had originally created our platform disappeared from us. The team then assisted us in obtaining access to the site, and they added some new modules to the platform.

They also created forms for our third-party clients so they could log in and request information from us. On top of that, they provided SEO services.

What is the team composition?

We only worked with Genesis Web Studio’s owner.

How did you come to work with Genesis Web Studio, LLC?

It was a long time ago, so I’m not sure how we found them anymore.

How much have you invested with them?

We spent $5,000–$10,000.

What is the status of this engagement?

Our ongoing collaboration began in May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of Genesis Web Studio's work was very precise. They clearly understood our requests and if they needed any clarification, they got in touch with us and delivered our requests promptly.

How did Genesis Web Studio, LLC perform from a project management standpoint?

They performed very well. We had some video conferences on Zoom and GoToMeeting, but we generally communicated over the phone. They also came to our office at the start of the project. Overall, they had good communication skills.

What did you find most impressive about them?

Genesis Web Studio was quick and responsive to any changes we requested. We struggled for a while in finding a web company that would be a fit for us, so we were pleasantly surprised that no job was too big or small for Genesis Web Studio.

Are there any areas they could improve?

I was extremely happy with how they did everything. With the scope of work that we gave them, I couldn’t think of anything that they could’ve done better.

Do you have any advice for potential customers?

I strongly recommend working with Genesis Web Studio. They offered a reasonable price, and they did everything they said they’d do. Most of all, they were honest people.

BACKGROUND

Please describe your company and position.

I am the Hi-Lites Salon Website of Hi-Lites Salon

Describe what your company does in a single sentence.

Hi-Lites salon is a hair design studio. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Genesis Web Studio, LLC to accomplish?

The main goal of this project was to give the client (Amy & Chip Long) a single page, simple, easy to navigate website for their clients and people searching for a local salon in the area.

SOLUTION

How did you find Genesis Web Studio, LLC?

Online Search

Why did you select Genesis Web Studio, LLC over others?

• High ratings
• Close to my geographic location
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a website from scratch. Advised us on key elements and offered suggestions of alternative designs. Redesigned our logo and gave us several options to choose. Each option either had subtle differences or were dramatically different alternatives. 

They also host and maintain our website. Helped us understand how to generate searches and maintain an online presence. Has also made himself available for questions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Have had a handful of clients over the past three months come in that said they found us through a Google search. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were true to their word. Made changes on request through email. Never felt that we were made to wait. We're alway responsive and willing to listen to what we wanted. They delivered. 

What was your primary form of communication with Genesis Web Studio, LLC?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Small local professionals. Quick to respond and always available. They gave us a product that looked and performed like a million bucks. 

Are there any areas for improvement or something Genesis Web Studio, LLC could have done differently?

Nothing that would have changed our experience or opinion. 

BACKGROUND

Please describe your company and your position there.

Co-Managing partner at creditors' rights law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genesis Web Studio, LLC?

Migrate our website and make upgrades all to be managed by Genesis.

SOLUTION

Can you share any outcomes from the project that demonstrate progress or success?

Excellent and fast work. We were extremely happy with the results and attention to detail and listening to our needs.

How effective was the workflow between your team and theirs?

Great.

What did you find most impressive or unique about this company?

Responsiveness, understanding our objectives, working with old web company we were moving away from.

Are there any areas for improvement or something they could have done differently?

They did great, nothing we would advise to change at this time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Excellent and fast work. We were extremely happy with the results and attention to detail and listening to our needs.

How effective was the workflow between your team and theirs?

Great.

What did you find most impressive or unique about this company?

Their responsiveness and understanding of our objectives are impressive. working with old web company we were moving away from.

Are there any areas for improvement or something they could have done differently?

They did great, nothing we would advise to change at this time.

BACKGROUND

Please describe your company and your position there.

Alexander & Associates provides special machine design and fabrication services. I am a vice president and the COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genesis Web Studio, LLC, and what were your goals?

We wanted to update our website and allow for on-going maintenance and updates

SOLUTION

How did you select this vendor and what were the deciding factors?

Genesis and Dwane were referred to us by an employee knowledgable with the services Genesis provides

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Dwane and Genesis developed and modernized our website to improve our image and brand working collaboratively on the layout, options, and content.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Dwane exclusively

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was completed successfully and timely and to review results visit our website at alexanderandassoc.com

Describe their project management style, including communication tools and timeliness.

Again, worked with Dwane directly and collaboratively throughout the life of the project as well as with ongoing maintenance and updates.

What did you find most impressive or unique about this company?

We were impressed with their service, attention to detail, and responsiveness.

Are there any areas for improvement or something they could have done differently?

None that I can think of.