GenCare

BACKGROUND

Introduce your business and what you do there.

I’m the VP of finance and operations for SME Entertainment, a corporate booking department for Live Nation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed help with IT managed services.

SOLUTION

What was the scope of their involvement?

GenCare provides off-site managed IT and cloud consulting services. Initially, we had a server and were using GoldMine and Salesforce. We wanted to integrate everything, and GenCare assisted us. The team has set up our LAN and is always updating and managing our systems to ensure everything works properly. GenCare has taken everything to the cloud, so most of our services are now cloud-based.

What is the team composition?

We work with at least three teammates from GenCare.

How did you come to work with GenCare?

We found GenCare through a Google search. We looked around for several IT providers and found that we liked the services GenCare offered and that they had competitive pricing. It was also good that we could have a service come up to our location since their office was close to ours.

How much have you invested with them?

We’ve spent about $160,000.

What is the status of this engagement?

We started working with GenCare in March 2016, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had systems that were always going down and had lots of problems. Now, everything has been smooth for the last five years. Overall, GenCare's efforts have met our expectations.

How did GenCare perform from a project management standpoint?

GenCare meets deadlines and works overtime; they've been consistently reliable. We communicate via email, Microsoft Teams, text messages, and phone calls.

What did you find most impressive about them?

We can reach GenCare after 6 p.m. if there’s an emergency.

Are there any areas they could improve?

They could lower their prices.

Do you have any advice for potential customers?

Ensure GenCare assigns a project coordinator. We have a project coordinator who is responsible for making sure everything goes correctly. If we have an issue, we can reach out to the coordinator, and she gets everyone involved.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for a nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed to switch our IT services provider because the previous company’s customer service was horrible.

SOLUTION

What was the scope of their involvement?

GenCare provides managed IT and cybersecurity services for us. Initially, I provided an invoice from the previous company, and the team talked to the other company to take care of the behind-the-scenes work. Since then, GenCare has installed hardware and software and put in place items that were missing from the previous provider for security reasons. The team has also updated everyone’s computers to make us more secure.

GenCare primarily provides off-site services, but the team has said they can come into the office if needed. The team has also offered to help us switch phone companies and purchase computers. If we find a lower price for a computer, we can buy it ourselves, ship it to GenCare, and the team will set it up for us.

What is the team composition?

We work with Jeff, Veronica, and Oscar. Jeff came into our office when we first contacted them. Veronica is my main point of contact, and Oscar acts as the lead engineer of IT.

How did you come to work with GenCare?

We received three recommendations from a previous service provider, and I talked to all three companies. GenCare was the only one that came to our office, and my boss and I decided they were the best fit for us. We thought we would get the best value for our money, and GenCare was cheaper than our previous provider.

How much have you invested with them?

We’ve spent between $10,000–$12,000.

What is the status of this engagement?

We started working with GenCare in March 2026, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

GenCare resolves tickets and answers the phone quickly. The team has exceeded our expectations.

How did GenCare perform from a project management standpoint?

GenCare meets deadlines and stays on budget. The team initially gave me a quote that was a little bit higher, and they offered an on-site monthly meeting. I told them we didn’t need that service because most of our people work remotely, and GenCare took it off the quote.

We communicate via email and phone calls. We also have a quarterly check-in with Veronica.

What did you find most impressive about them?

GenCare’s blend of professionalism and friendliness is impressive. I always feel like they take care of me.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

Call them; they’ll talk to you right away.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of IT for Randall Foods, a protein foods production company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

When I came on board, our IT department was very flat. We had two people servicing our organization, and I needed a partner to help us grow.

SOLUTION

What was the scope of their involvement?

GenCare provides managed IT services for us. Initially, I built a topology map of our environment, and they came in with an understanding of what equipment we had, and their onboarding has been straightforward. We had a mix of switches, firewalls, and computers locally connected to the Active Directory. GenCare has seen our user accounts and licensing and understands our environment.

GenCare has recommended and installed hardware and software. We had some Cisco gear and a lot of Netgear equipment that wasn’t commercial grade. GenCare is a Cisco-certified partner, and they’ve recommended we look at the concept of Meraki devices. The team has helped us swap out firewalls and switches and replace all our access points throughout our facilities based on a saturation map they provided.

GenCare has also provided network overhauls, Azure rollouts, server migrations, cybersecurity reviews, intrusion detection, and patch management. We have a primarily off-site relationship, but they’ve sent technicians on-site when needed. GenCare also provides ongoing maintenance and hosting services.

GenCare has also recommended phishing training services through one of their partners.

What is the team composition?

I interact with at least six different teammates from GenCare.

How did you come to work with GenCare?

I started researching different managed service providers in the area. GenCare was highly rated with lots of great reviews, so I scheduled some time to meet with them. I met with the owners, our account representative, and the lead engineer, and I immediately clicked with them. It seemed like all the services they offered were something I needed. We also called other five providers, and GenCare demonstrated to be more interested in understanding our problems than presenting a sales pitch.

How much have you invested with them?

We’ve spent more than $1,000,000.

What is the status of this engagement?

We started working together in December 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve more than doubled the size of our organization, and GenCare has been there hand in hand with us. They’ve been so integrated into the services we offer that it would be complicated to replace them. They’re a very valuable partner and have exceeded my expectations.

How did GenCare perform from a project management standpoint?

GenCare consistently stays below budget. We meet every week, and their project management is on top of everything. We’ve used monday.com in the past. We communicate through text messages, phone calls, and emails. I have GenCare's owners on speed dial.

What did you find most impressive about them?

They’re great people with a great depth of knowledge.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

Do due diligence on your project to make sure you understand the full scope before you ask them to scope it out. There may be things GenCare brings to light that you don’t think of or that require more investment. You need to understand what the project will affect, how long it will take, and what the potential cost will be. If you want to have a project with GenCare, but assign another person to figure it out, your engagement might fail.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of Simpler Life Emergency Provisions. We assemble and build disaster relief and emergency products for school districts, cities, counties, and hospitals. We source a lot of products and then assemble backpacks, kits, and duffel bags.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed help setting up and managing our networks and computers.

SOLUTION

What was the scope of their involvement?

GenCare provides IT managed services. Initially, we needed to give them access to our systems. They set us up with various Microsoft licenses and other things for our shared drives. The team mostly works remotely, but a technician has come to our facility once or twice.

We’ve also explored another company to help us build our website. We needed to include GenCare in a lot of those calls to help. They were on all the calls and provided good feedback. They were just there to monitor and ensure all our systems were still protected.

What is the team composition?

We work with 3–4 teammates from GenCare, including Jeff, a customer service agent, one or two technicians, and someone from their accounting team.

How did you come to work with GenCare?

GenCare came to me by referral. I called a number of associates and people I knew. I came up with several names of IT companies, and GenCare was one of them. In the discovery phase of looking at different IT companies, my interaction with Jeff made the difference. He was very responsive, professional, knowledgeable, and helpful. After talking to several companies, I felt we could make a partnership with GenCare that we could trust.

How much have you invested with them?

We’ve spent between $10,000–$50,000.

What is the status of this engagement?

We started working with them in July 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our overall IT systems have improved, and we’ve received positive feedback from our team. There are no major negative things. Overall, they've met our expectations.

How did GenCare perform from a project management standpoint?

They’re generally on target with their deliverables. We communicate via email, phone calls, and occasionally text messages.

What did you find most impressive about them?

There’s nothing particularly outstanding about them. They show up to our meetings on time and do what they say.

Are there any areas they could improve?

There was some confusion regarding the implementation of how many users are on our system. We’d added some new licenses and removed a number of other licenses. We were being billed for licenses we didn’t need. Jeff was gracious about working with us to resolve the issue. Still, there was a communication issue, and we could’ve corrected that earlier in the process.

Do you have any advice for potential customers?

As everything is being set up and licenses are being issued, take an extra minute to verify that you’re being billed properly.

BACKGROUND

Introduce your business and what you do there.

I’m the plant manager of a manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed help with IT managed services.

SOLUTION

What was the scope of their involvement?

GenCare provides IT managed services for us. The team has mostly attended to urgent requests from us; when something goes wrong, we contact them for a resolution. They have also installed software and migrated our server data to Microsoft SharePoint. For the migration, the team went through a planning phase, validated it, and rolled it out across the company. GenCare has also provided ongoing maintenance and system management services. Their services are mostly off-site.

What is the team composition?

We’ve worked with Mau, who is a salesperson, Oscar, and another teammate.

How did you come to work with GenCare?

We hired GenCare because we had worked with Oscar before. He used to work for another company we had hired, so he knew our system inside and out. When that company got bought out, we tracked Oscar to GenCare.

How much have you invested with them?

We’ve spent around $20,000.

What is the status of this engagement?

We started working together around July 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

GenCare has met our expectations.

How did GenCare perform from a project management standpoint?

GenCare is excellent at project management. The team organizes everything very well and clearly. We typically meet on Microsoft Teams.

What did you find most impressive about them?

GenCare's level of organization is impressive  — second to none. Their skill set probably matches that of any other managed service provider company.

Are there any areas they could improve?

We pay a substantial amount of money every month, and it's a use-it-or-lose-it platform. I feel like we're not getting much value from it at the moment because we have a bucket of hours we can use or not use. I've tried to come up with a platform where we can pay as we go or save hours for the next month, but they don't seem to be open to that idea.

Do you have any advice for potential customers?

Be super clear and concise with your needs because that helps GenCare. The more specific you are, the better they can answer your questions.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a charity that raises money for pediatric cancer research.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We had a lot of problems with our former managed service provider. They weren’t getting things done, including patching and updates. They were also behind on projects, and our petitions for attention and immediate remediation were basically being ignored.

SOLUTION

What was the scope of their involvement?

GenCare provides managed IT services for us. We’ve put together an RFP that outlines the services we need and our list of concerns. GenCare has replaced servers and moved a lot of things to the cloud. They also provide patching services and work with our virtual CISO to implement cybersecurity solutions. GenCare provides both on- and off-site services, but primarily off-site since we have employees all over the country. If there's an issue that the team can't solve remotely, they come to the office either the same day or the next day.

GenCare also delivers recommendations that our virtual CISO provider reviews. Both teams collaborate to ensure that everything makes sense and that they prioritize the solutions so that GenCare can execute them.

What is the team composition?

We work with multiple, at least six, teammates from GenCare.

How did you come to work with GenCare?

We did a search for a new provider and selected GenCare. One of our team members had previous experience with them and spoke very highly of them. They had nothing but great success with GenCare, so that obviously helped. There was some direct experience with them already. GenCare sounded great in the sales process, and they actually delivered the service, which gave them an edge.

Additionally, GenCare's value for money, the scope they offered, and the suggestions they made during the selection process were the main reasons we decided to hire GenCare.

How much have you invested with them?

We’ve spent around $50,000–$100,000.

What is the status of this engagement?

We started working together in October 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a lot of progress in our security assessments. We’ve also seen a reduction in vulnerabilities. GenCare stays on top of things and responds to issues, getting us to a better fortified place. Overall, they’ve exceeded our expectations.

How did GenCare perform from a project management standpoint?

GenCare meets deadlines and stays on budget. We have a monthly meeting where all of us are in, and each project is tracked in real-time. We use Trello, and the virtual CISO has developed their own tracking document. The meetings are virtual, and we get the agenda ahead of time.

What did you find most impressive about them?

Their speed of response is impressive. Our prior MSP would take 6–8 hours to get back to us. With GenCare, we almost always hear back within 1–2 hours, and it’s usually the person who can solve the problem.

Are there any areas they could improve?

No, there aren’t any. All we hear is phenomenal progress and results; GenCare has an impressive track record.

Do you have any advice for potential customers?

Set your priorities and help GenCare understand your business needs and pain points. This will help them make better recommendations to you. Let them be your partner rather than just a service provider. Although some might say it's smarter to do it the other way around, our experience is that letting GenCare know our needs and vulnerabilities allowed the team to help us prioritize.

BACKGROUND

Introduce your business and what you do there.

I’m an executive assistant and office manager at a holding company. Our largest company is a landlord.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed to upgrade our whole system.

SOLUTION

What was the scope of their involvement?

GenCare has upgraded and streamlined all of our IT services. The team has also provided cybersecurity services. The team did an analysis of our whole property and systems. They looked at our server room and began upgrading the switches and cabling. 

We’ve switched from Google to Outlook and from a very old Windows 2000 server to moving everything to the cloud. GenCare has upgraded all of our systems, switches, and security. The team has also provided us with tutorials on how to utilize all the new software. GenCare has provided cloud consulting and system integration.

What is the team composition?

We’ve worked with several teammates from GenCare, including Charles, John, CJ, and Clint, among others. Charles did the initial analysis of our system, John and CJ did the on-site investigation, and Clint migrated us to Outlook and the new server. Nick is our account manager.

How did you come to work with GenCare?

We were referred to GenCare. We met with several companies and selected GenCare. The team reviewed our system and our needs, and then provided us with a proposal that we chose.

What is the status of this engagement?

We started working with GenCare in the second quarter of 2024, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a decrease in downtime and an increase in speed. Our system is far more consistent, and GenCare has upgraded our Wi-Fi, which is now considerably better.

How did GenCare perform from a project management standpoint?

GenCare delivers the work on time and within budget. We communicate via a ticket management system, using both email and text messages.

What did you find most impressive about them?

All of GenCare’s technicians are really good. Everyone is well-equipped to help with anything, from a simple question to a complex one. The team will conduct extensive research if they don’t know the answer and will consistently come back to us.

Are there any areas they could improve?

GenCare is stronger on the tech side than on the administration side.

Do you have any advice for potential customers?

Get to know the technicians and build relationships with them. You’ll know their strengths. Overall, they’re a smart bunch of people, and they’re all gracious.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations at AC Depuyd, Inc. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed help with managed IT services. Our old server was almost nine years old when we got rid of it. There was a definite increase in speed. We also needed the increase so that we could use a bigger suite of software packages. Our old solution was getting bogged down by SQL. We went with a much more robust machine that could handle the SQL queries.

SOLUTION

What was the scope of their involvement?

For the server migration, GenCare came out to find out what our needs were. We gave them information about what we were trying to do with the server. The team then worked up a couple of different solutions for us. One was a physical server, and the other was a cloud server. We discussed the two options and talked it over with the owner. We decided to go with the physical server.

Once we made the decision, it was a matter of ordering the server and getting it started. GenCare came in to do the installation and all the data migration. It didn’t take long, and we didn’t see any downtime.

So far, GenCare has helped us with IT managed services, including Outlook 365 and Exchange server. The team has also set up our domain controller. GenCare has also assisted us with server migration. We’ve discussed cybersecurity in the past, and GenCare has helped us with that as well.

What is the team composition?

We mainly work with Mauricio and Jeff, alongside many other teammates from GenCare. 

How did you come to work with GenCare?

We chose them because they were highly recommended. They knew what they were doing. When we saw the quote, it made perfect sense.

How much have you invested with them?

We’ve spent $200,000–$250,000.

What is the status of this engagement?

We started working together in August 2014, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve noticed a difference in speed. 

How did GenCare perform from a project management standpoint?

GenCare is great with communication. They break down the projects by line items. We know where every dollar is going. The team delivers on time and on budget. We email them, and they put it in their ticketing system.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Jeff has been great.

What did you find most impressive about them?

GenCare delivers what we expect. They’re extremely strong. They’ve helped other customers. We see it as a win-win because they can work with our software people. There’s a nice transfer of data, and we never skip a beat.

We like that GenCare doesn’t require us to sign a contract for the entire year. If something breaks, we call them, and they come out and fix it. We appreciate that they work with that kind of model.

Are there any areas they could improve?

I wish their monthly server management service were less expensive.

Do you have any advice for potential customers?

If you’re looking to get your project done on time and on budget and want clear and concise communication, give GenCare a call. They’ve always pleased us with what they’ve done.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager at a chromatography consumables reseller.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed help with our IT infrastructure and software integration.

SOLUTION

What was the scope of their involvement?

GenCare helped us set up our Microsoft email structure and provided IT support since we didn’t have an in-house IT team. They supported us with software integration, including QuickBooks, InFlow, and Avalara. The team ensured that the three software solutions were merged and connected correctly to run our daily operations.

What is the team composition?

We worked with a project manager, three teammates for Outlook integration, and two customer support specialists for troubleshooting.

How did you come to work with GenCare?

One of our employees recommended GenCare.

How much have you invested with them?

We’ve spent around $20,000.

What is the status of this engagement?

The integration and infrastructure project lasted from February–November 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The sales tax calculation worked smoothly, and we didn’t have any problems filing taxes for each state. GenCare’s structure worked well.

How did GenCare perform from a project management standpoint?

GenCare met deadlines and stayed on budget. The team was upfront about going over budget and was transparent about what needed to be done. We communicated via their online ticketing system.

What did you find most impressive about them?

We were impressed with GenCare’s professionalism and the team’s knowledge.

Are there any areas they could improve?

No, there aren’t any.

Do you have any advice for potential customers?

GenCare is great to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations at Premier World Discovery, a tour operator based in Los Angeles that offers organized group travel worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenCare?

We needed help with IT tasks, maintenance, and structure in terms of upgrading and maintaining our systems. We also needed ongoing support.

SOLUTION

What was the scope of their involvement?

Initially, we were re-evaluating some aspects of our IT infrastructure and exploring whether we could scale up GenCare’s support to our growing needs and business. We reached out to them to see what they could offer, and they provided us with information based on some qualifying questions. They also looked at some of the items we had previously worked with them on and provided a number of solutions for us to choose from.

Since then, GenCare has provided general recommendations on the best practices for using software and hardware. Most of the projects are handled remotely.

What is the team composition?

Our primary contact is Mauricio, who is our account manager. We’ve also met Jeff, who handles customer service, and Charles, who is the head of technical services on GenCare's end.

How did you come to work with GenCare?

They were recommended to me by someone who had previously helped us with related services.

How much have you invested with them?

We’ve spent about $50,000.

What is the status of this engagement?

We started working with GenCare in the second half of 2022, and our engagement is ongoing. Our latest project started at the beginning of 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the beginning, GenCare has tried to understand our needs and tailored their approach to meet them. They don’t try to push something onto us that may or may not be a good fit. Instead, they work with us to find the best solution and cover all aspects of the project. They’ve exceeded my expectations in pretty much every interaction I’ve had with them since we started working with them.

How did GenCare perform from a project management standpoint?

GenCare is very transparent and straightforward with costs. They stay within the budget and deliver results. We’ve been impressed with their ability to prioritize and address urgent needs immediately. They also address lower-priority items in a reasonable timeframe without having to follow up. They’ve been very good at adapting to our needs and staying within the budget. They come up with proposals that meet our needs and fit our budget. They’re able to complete projects within a timeframe that works for us. They can adjust their work to our schedule and coordinate with us so that we don’t have to adjust to their timing.

They’re flexible enough to work with us when we have time to work on some of these projects. We use a web portal to update tickets and track progress on individual items. Other than that, we use Microsoft Teams and email.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Mauricio has done an excellent job trying to understand what we're looking for, working with his whole team to come up with a solution that fits our needs, and trying to ideate multiple options for us to choose from.

What did you find most impressive about them?

In today’s business world, especially when it comes to managed services and IT, providers often try to force a certain level of service or convince clients to buy something they believe is the best fit for those customers. However, GenCare tries to understand how they can help us meet our needs and tailor a solution that aligns with what we need.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. They’re doing an excellent job of understanding what we need and delivering those things.

Do you have any advice for potential customers?

Spend time connecting with them and really delve into what you need. Give them the information so they can work on a solution that meets your needs and exceeds your expectations.