Galadrim

BACKGROUND

Please describe your company and position.

I am the Director of a commercial distribution company

Describe what your company does in a single sentence.

Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Galadrim to accomplish?

• E-commerce website redesign
• Order automation via AI interface

SOLUTION

How did you find Galadrim?

Other

Why did you select Galadrim over others?

• High ratings
• Good value for cost

How many teammates from Galadrim were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Automation of order entry via an intelligent interface capable of reading and translating any order source (email, document...) into a format that can be integrated into our ERP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in order entry time by our sales administration department

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regular follow-up via email exchanges and weekly meetings allowed for real-time feedback on improvements. The team demonstrated great responsiveness and a very good understanding of business rules.

What was your primary form of communication with Galadrim?

Virtual Meeting

What did you find most impressive or unique about this company?

Galadrim offered a very good, complementary support team: a responsive and communicative project manager and a highly skilled technical developer

Are there any areas for improvement or something Galadrim could have done differently?

Provide feedback on the developed tool as soon as possible