Future Processing

BACKGROUND

Please describe your company and position.

I am the Deputy Director of Academic Technology of an academic publishing company.

Describe what your company does in a single sentence.

We are a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Future Processing to accomplish?

• High end technical skills
• Ability to scale development (up and down)
• Blended team model

SOLUTION

How did you find Future Processing?

Online Search

Why did you select Future Processing over others?

• Great culture fit
• Company values aligned

How many teammates from Future Processing were assigned to this project?

20+

Describe the scope of work in detail. Please include a summary of key deliverables.

Future Processing have provided web application development resource - software architects and developers - who work in a blended model with our own teams developing our industry leading customer facing digital products and services.

They have also provided SRE/DevOps expertise to help in the operational aspects of supporting these development functions and the operational aspects of running the services. 

We have also had ScrumMaster expertise provided at various stages during the time we have been working together. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• High quality software design and development.
• Integrted blended teams demonstrating strong team dynamics between in-house and Future Processing team members. 
• Well managed staff turnover (low level as a base, rapid replacement when turnover occurred).
• Positive feedback from team members about work and working patterns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Future Processing developers joined Agile teams managed by our in-house Scrummasters (mainly). So in most cases "project management" was not provided by Future Processing.

Where Scrummaster resource has been provided by Future Processing it has been of very high quality. 

Management of the overall engagement has been outstanding. Their understanding of our needs around team fit has been exceptional and the working relationship between both parties has remained strong since the outset several years ago.

What was your primary form of communication with Future Processing?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to genuinely understand our needs and to work with us on a less common operating model around blended teams. There has been a very strong cultural fit and understanding between both organisations. 

Are there any areas for improvement or something Future Processing could have done differently?

Nothing significant.

BACKGROUND

Please describe your company and position.

I am the CTO of Yordex Ltd

Describe what your company does in a single sentence.

We make it easy for any business to issue their own cards and bank accounts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Future Processing to accomplish?

• Pen Testing

SOLUTION

How did you find Future Processing?

Referral

Why did you select Future Processing over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Future Processing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To pen test our APIs. e.g

• Endpoint Security Testing: Authentication, authorization, input validation, and error handling.
• Data Security: Data encryption, sensitive data exposure, data storage.
• Business Logic Testing: Business logic flaws, workflow bypass.
• Rate Limiting and Throttling: Protection against brute force and DDoS attacks.

Deliverables:

• Pre-Engagement Documentation: Initial agreement, scope definition document.
• Interim Reports: Status updates during testing.
• Final Report: Detailed findings, risk ratings, and remediation recommendations.
• Post-Engagement Support: Assistance with understanding the report, retesting, and validating fixes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Number of Vulnerabilities Identified
2. Vulnerability Categories
3. Time to Discover Vulnerabilities
4. Remediation Metrics
5. Impact Analysis
6. Risk Metrics
7. API Performance Impact

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered on time and it met our needs

What was your primary form of communication with Future Processing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Exceptional Expertise and Methodology
Future Processing brings a wealth of expertise and a proven methodology that ensures comprehensive and thorough testing. Their team of seasoned cybersecurity professionals employs both automated tools and manual techniques to uncover vulnerabilities that others might miss. Their approach aligns with the latest industry standards, such as OWASP API Security Top 10 and NIST guidelines, guaranteeing that every aspect of our API security is meticulously evaluated.

Customized Testing Solutions
What sets Future Processing apart is their ability to tailor their services to our specific needs. They took the time to understand our unique business requirements, API architecture, and potential threat landscape. This customization ensured that the testing was not just a generic check, but a deeply insightful process that identified critical vulnerabilities relevant to our operations.

Actionable Insights and Reporting
Future Processing provided us with detailed, actionable insights that went beyond merely listing vulnerabilities. Their comprehensive reports included clear risk ratings, practical remediation recommendations, and a thorough impact analysis. This empowered our team to prioritize and address the most pressing issues effectively, enhancing our overall security posture.

Outstanding Value for Money
In addition to their technical prowess, Future Processing offers remarkable value for money. Their services are competitively priced without compromising on quality. The return on investment is evident in the robust security improvements we've achieved post-engagement. The combination of high-quality service and cost-effectiveness makes them an invaluable partner in our cybersecurity journey.

Commitment to Client Success
Future Processing is deeply committed to their clients' success. They provided ongoing support throughout the testing process and were readily available to answer questions, offer clarifications, and assist with remediation efforts. Their dedication to ensuring that we understood the findings and could effectively implement the solutions was instrumental in our success.

Innovative and Future-Ready
Future Processing stays ahead of the curve by continually updating their methodologies and tools to tackle emerging threats. Their innovative approach means we are not only protected against current vulnerabilities but are also prepared for future challenges. This forward-thinking attitude gives us confidence in our long-term security strategy.

Stellar Client Feedback
Our positive experience with Future Processing is echoed by many others in the industry. Their stellar reputation for delivering exceptional service, maintaining high ethical standards, and achieving measurable outcomes is well-documented. Client testimonials consistently highlight their professionalism, reliability, and the significant impact of their services.

In summary, Future Processing has proven to be an indispensable partner in our cybersecurity efforts. Their exceptional expertise, customized solutions, actionable insights, outstanding value, commitment to client success, innovative approach, and stellar reputation make them a standout choice for penetration testing. We highly recommend Future Processing to any organization seeking to enhance their security posture with a trusted and capable partner.

Are there any areas for improvement or something Future Processing could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CTO of 21.finance AG

Describe what your company does in a single sentence.

21X will operate a DLT Trading and Settlement System based on the EU DLT Regime - enabling regulated trading and settlement of tokenized securities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Future Processing to accomplish?

• Custom Software Development

SOLUTION

How did you find Future Processing?

Referral

Why did you select Future Processing over others?

• Great culture fit
• Company values aligned

How many teammates from Future Processing were assigned to this project?

10+

Describe the scope of work in detail. Please include a summary of key deliverables.

We have a combined project team where the employees of future processing take over dedicated tasks and responsibilities within the project. As all team members they need to deliver the workpackages based on our development process. This includes amongst others, Requirementsengeneering, Smart Contract development, SW-Design, Quality assurance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All major milestones achieved so far - progress visible in the current version of the product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We did not have a dedicated project manager from future processing and are running in a mutual agile setup. Some of the Future Processing employees took over feature / component responsibility. Overall, we are very satisfied with the deliverables.

What was your primary form of communication with Future Processing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Future processing is not just a service provider but aiming for a long term partnership. Based on this mentality we have been able to develop a real trustful partnership and were able to also find great solutions in challenging business situations.

Are there any areas for improvement or something Future Processing could have done differently?

No specific point to mention. Of course in each team there is improvement potential in one or the other aspect - but Future Processing is always focusing on solving issues whenever they occur!

BACKGROUND

Please describe your company and position.

I am the Head of Software Delivery of Interparking

Describe what your company does in a single sentence.

Interparking is a leading European company specializing in parking services, with a focus on improving service quality, offering innovative transportation solutions, and maintaining an environmentally responsible approach across a network of 1,001 sites and 419,119 parking spaces in nine countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Future Processing to accomplish?

• Filling the competency gaps in our internal team with the knowledge and expertise of external specialists from Future Processing, allowing them to work alongside our team

SOLUTION

How did you find Future Processing?

• Clutch Site
• future processing

Why did you select Future Processing over others?

Close to my geographic location

How many teammates from Future Processing were assigned to this project?

14

Describe the scope of work in detail. Please include a summary of key deliverables.

Future Processing specialists support us in current tasks and contribute to many of our projects. In most cases, one or two specialists from their team are involved, with a focus on developers and a business analyst.

Tasks they are involved in include ongoing support, bug fixing, customer card migration/renewal, rewriting the API for parking space reservations from synchronous to asynchronous communication, adding support for an external supplier's API, gathering data from various systems and presenting them in an aggregated version.

Their tasks also include co-creating an application that collects invoice data available in SAP, and subsequently allows the retrieval of a list of invoices and the invoices themselves in PDF format, standardization of cookies management and analytics tools, introduction of OneTrust and Matomo and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Future Processing specialists are part of our internal teams. They support us in current tasks and contribute to our projects. There are projects where their expertise is crucial, but overall, it can be said that they serve as a complement. What is certain is that, thanks to Future Processing specialists, we can fill the skill gap and successfully complete our projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When a need for a new specialist arises for us, we report it to the leader at Future Processing, who, based on the details and specifics provided by us, sends a few candidates. These are not random individuals but those who have been pre-screened by Future Processing to match our preliminary requirements. There is no need to set deadlines as Future Processing reacts very quickly.

We appreciate that, thanks to them, we have access to specialists from various areas. Additionally, we value the fact that regular meetings are conducted with each tribe lead to assess the performance and satisfaction of the individuals with whom we have chosen to collaborate.

What was your primary form of communication with Future Processing?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Above all, the expertise and professionalism of FP’s Engineers employees. Technological proficiency, willingness to learn, and a proactive approach have distinctly set the company apart from other providers. We are pleased with the flexibility and diversification of services offered by Future Processing, especially when it comes to delivering the right specialists tailored to our specific needs.

The ability to scale resources according to project requirements has made collaboration efficient. Additionally, we appreciate their pro activeness reflected in the flexible response to our changing needs. They approach our issues holistically and meet our needs by proposing additional services (such as UX or security).

Are there any areas for improvement or something Future Processing could have done differently?

I think there is always room for improvement. Better orientation in dynamic business realities, where our goals are not always straightforward, could be enhanced for individuals with whom we collaborate. However, I must admit that Future Processing has been very open to feedback and has always been adjusting personnel in accordance with our needs.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Cancer Central. Our organization is creating a technology platform to help people affected by cancer find the support and information they need.

Our organization operates differently as it's run entirely by volunteers. We've been fortunate to receive more than 70,000 hours of donated time from various companies and individuals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We sought professional assistance for UX and frontend development for our new website. While we had already built the backend with the help of volunteers, Future Processing was very keen to assist us in achieving our goals.

SOLUTION

What was the scope of their involvement? 

We began with a lean product canvas to reconfirm what we were trying to achieve. The team brainstormed UX ideas and built upon our previous work. I already defined my user personas, but they did a check-through and a refresh with me. 

They interviewed individuals impacted by cancer to ensure the UX design was effective. Upon approval, they then implemented the changes. Following that, they had a fantastic software developer who then changed specific pages of our site and connected it to our new backend part of the platform. They did everything from design, checking it through user experience, to delivering the change on our site, which has been excellent. They utilized Figma for the design and React for the development. 

There was a particular piece of our site where there was an issue. We had UX support from others and were given ideas on what to bring forward. I presented numerous suggestions to the Future Processing team and made them aware of the issues. The developer who assisted us actively listened, made revisions, and devised a straightforward method to integrate everything. It impressed both me and my CTO. The solution was almost obvious, but he still managed to come up with something extraordinary.

We'd developed the backend engine, but needed to understand the APIs connecting the frontend to the backend. Our software developer did a great job of adjusting the frontend to match the desired user experience and analyzing the necessary APIs. Together with our other developer, they determined the optimal approach for transferring diverse sets of information. Overall, their work was outstanding and valuable.

What is the team composition?

One UX designer and a senior software developer were dedicated to the project. Others from the Future Processing team joined us for the workshop, including the heads of UX and marketing. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Jan (UX/UI Designer) was brilliant in finding the solution to our problem. I can't speak more highly of him.  

How did you come to work with Future Processing?

I knew of them through my network. 

How much have you invested in them?

They graciously completed the work for us pro bono.

What is the status of this engagement?

We worked with Future Processing from April–June 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are currently doing live testing, but we have received very positive feedback. The live testers are super impressed with it.

Future Processing exceeded our expectations. It was an incredible experience with a fantastic team. I knew Future Processing had the expertise to support us, and they've just blown me away with what they have produced. 

How did Future Processing perform from a project management standpoint?

They performed exceptionally well when it comes to project management. We used email and Zoom calls for communication.

What did you find most impressive about them?

The most impressive thing was their innovation. They grasped the concept and found the best way to deliver. 

Future Processing was incredibly generous. The team donated time and expertise pro bono because they're aware of the growing number of people affected by cancer.

Are there any areas they could improve?

There are no areas for improvement. 

Do you have any advice for potential customers?

Be extremely open with the problem you are facing. Future Processing is there to help you find the right solution.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at a startup in Switzerland's mortgage and brokerage market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We hired them to create a software solution to compare end customers' cases. 

SOLUTION

What was the scope of their involvement?

Future Processing provided us with software development. We had an initial call, and then we had a two-day workshop to discuss the requirements further. Future Processing built the MVP of a tool where we could type in each individual client’s case, including the affordability of the property, and the solution matched the client with rules and regulations from each bank and interest rates. 

What is the team composition?

We worked with 5–6 teammates from Future Processing, including programmers and a business line manager. 

How did you come to work with Future Processing?

I did online research and found them on Clutch; since Future Processing had very good reviews, I decided to meet them. After the workshop, we had a really good feeling about Future Processing.

How much have you invested with them?

We spent roughly $400,000.

What is the status of this engagement?

We worked together from March 2022–March 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The entire team did a really good job; Future Processing built the MVP we wanted. Since the project was only finished a couple of months ago, we don’t have any quantitative metrics about its impact yet.

How did Future Processing perform from a project management standpoint?

They respected the budget. Although the delivery was late, the issue wasn’t only on Future Processing’s end; there were features we didn’t think of from the beginning that took time to develop. 

What did you find most impressive about them?

Future Processing was so keen on staying within the budget that they didn’t bill us for a couple of days’ work, which we appreciated. 

Are there any areas they could improve?

As strategic advice for Future Processing, they would make more sense as a partner for more established companies rather than startups or companies with a limited budget. 

Do you have any advice for potential customers?

I recommend doing Future Processing’s workshop; even though it has a cost, it will enable you to compare offers from other providers and better understand each other on a personal level. Additionally, I wouldn’t suggest going with Future Processing if you have a limited budget. 

BACKGROUND

Introduce your business and what you do there.

I am the head of software engineering at Ito World. We work with public transport data that we collect from cities around the world, and then we process that data, clean it up, and provide that to subscribers for use in journey planning tools like Google Maps. 

We also provide analytics tools so that public transit operators and local authorities can see how their public transport network performs. I oversee all of our products' software development and QA.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We wanted to augment our teams with extra people to give us more capacity. We had existing products that we wanted to do more work on, so we brought in Future Processing to work alongside our teams to give us that extra capacity.

SOLUTION

What was the scope of their involvement? 

We’ve worked with Future Processing on several small projects and brought in developers with different skills. The prime areas that we worked with Future Processing on were Angular and Java.

What is the team composition?

We engaged with developers and a business analyst for a short period of time.

How did you come to work with Future Processing?

We looked at a number of alternatives, using Clutch to identify potential candidates. We originally met with Jamie (Business Development Manager), who introduced us to the business and what they could provide, and we talked about what we wanted. We wanted to bring in some software and quality engineers and be involved in the selection process. 

The people that were presented to us had already gone through the Future Processing selection process, and had been identified as people they thought would be a good fit in terms of our culture, the skills we needed, and their overall ability. We then had a 30-minute interview to confirm that.

What is the status of this engagement?

We worked together between June 2022–May 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was that aspect of making sure that we were delivering what we were setting out to deliver according to the timescales we set out for the project. In terms of the developer's abilities, output, and the way they fit into the team, we had a very positive experience with Future Processing. 

In general, culture is very important to us, and we wanted to ensure that we had people who were invested in and supported our culture to maintain it. The people that Future Processing provided were fantastic in terms of their engagement with the team and how they gelled and became one with the team. They really fit in with the culture. 

How did Future Processing perform from a project management standpoint?

All of our development was done using the Scrum methodology. We had agile teams as part of the scrum process, and we measured the team's performance and what they were able to deliver. 

The developers would meet daily with the teams for the scrum stand-ups through Slack and Microsoft Teams, and we communicated with managers through these channels.  Everything was online because we were working remotely. 

The nature of our engagement meant that the budget was not really a measure we looked at because we were engaging with them for a period of time. They were augmented within our team, and we were managing that team, so it wasn’t like a piece of work we had sent them to deliver within a specific timescale.

What did you find most impressive about them?

For me, it was the quality of the people we engaged with. We like to get people engaged with the teams as early as possible so they can get up and running to learn from the team. Future Processing was a nice and supportive team that always helped get people started, but what really stood out was how quickly they started contributing.  

Are there any areas they could improve?

I think there were a few little things because everyone was learning all the time, especially when we were taking on new people. We pointed out a few things for some of the individuals to consider, but there was nothing that troublesome. It was very standard advice that developers get as they continue their careers. It was nice to give that feedback, and Future Processing was very open to hearing it and learning. 

Do you have any advice for potential customers?

Initially, we wanted to have oversight of the selection process to ensure people fit for us. As we progressed further and grew that relationship with Future Processing, I am sure we would have been able to step back and feel confident that they knew what we wanted. For us, that was a good approach that worked well. 

BACKGROUND

Introduce your business and what you do there.

I’m the web services manager at a software solutions company. We provide ERP and e-commerce solutions to companies in the UK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We were struggling to identify and onboard Magento developers, so we engaged Future Processing to provide developers to work alongside our team.

SOLUTION

What was the scope of their involvement?

Future Processing has helped us deliver 20 websites to our customers. They’ve been responsible for developing the backend of each site using Magento and conducting QC testing pre-launch. Each website development project has had bespoke requirements, which we’ve communicated to the team in a brief. They’ve worked alongside our developers to build the required functionality of each site. 

What is the team composition?

We’ve worked with three Magento developers, a PHP developer, two QA specialists, a business analyst, and a project lead. 

How did you come to work with Future Processing?

Our new managing director had worked with Future Processing before and recommended their services. 

How much have you invested with them?

We’ve invested roughly £375,000 (approximately $415,000 USD) in the partnership with Future Processing. 

What is the status of this engagement?

We’ve worked with Future Processing since May 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Future Processing has taken a lot of groundwork off our plate by identifying the right resources with the necessary skills to achieve our development goals. We’ve measured success by evaluating the timeline and quality of their deliverables and monitored their success when identifying and addressing bugs. Overall, they’ve met our timeline and quality expectations, and the partnership has been successful. 

How did Future Processing perform from a project management standpoint?

We’ve been pleased with Future Processing’s communication style; we’ve had daily stand-ups and monthly review meetings to discuss progress via Microsoft Teams. During our monthly reviews, the team has made recommendations to realign and improve our processes, which has been helpful. Our project lead has managed the project successfully and provided valuable guidance. We’ve used Jira, GitHub, and other Atlassian tools to collaborate on tasks and track progress. 

What did you find most impressive about them?

We’ve been impressed by their ability to take our requirements and deliver high-quality, practical solutions. They’ve outlined their plans clearly and been flexible and accommodating to our changing needs. Despite the time difference, they’ve been available, responsive partners. 

Are there any areas they could improve?

I have nothing Future Processing could improve on.

Do you have any advice for potential customers?

I advise clearly outlining your requirements so Future Processing can execute an effective solution.

BACKGROUND

Introduce your business and what you do there.

I’m the chief digital officer of Datapharm, and we publish medicine information in the UK. We gather data from pharmaceutical companies and publicize it on their behalf in an accessible format using our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Future Processing?

We were a fairly small company with only 30 people, and we were growing very quickly from a commercial point of view. However, our product and tech side is not growing as quickly in terms of finding the right talents and executing projects. Whenever we found talents, it took time for the team to get together, which we couldn’t afford. 

We needed to start delivering quickly, as we were working on a time-sensitive opportunity. Because of Brexit, medicine information applicable to Northern Ireland differed from the UK’s. Pharmaceutical companies had an issue with distributing information, and we had to fulfill that very quickly. We needed help in scaling and speeding up our development efforts. 

SOLUTION

What was the scope of their involvement?

Future Processing is helping us develop our software from scratch. The tool is built on Microsoft Azure, and we are using platform as a service components. 

What is the team composition?

I work with a team leader, a QA specialist, three backend developers, and a frontend developer.

How did you come to work with Future Processing?

Someone recommended Future Processing to me. When I looked at their company setup and processes, they gave me confidence that they could step up to what we needed them to do. 

How much have you invested with them?

We’ve spent about £160,000 (approximately $210,000 USD). 

What is the status of this engagement?

We’ve been working since December 2020, and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our main metric has been to launch the product in time for our clients’ cut-off period, and Future Processing has successfully delivered. 

How did Future Processing perform from a project management standpoint?

I’m impressed by Future Processing’s very mature project management processes. We’ve relied on their team to run the project. We have an operational and steering group meeting weekly, and we collaborate using Microsoft Teams. Communication has been free-flowing and instantaneous, making things easier for us.

What did you find most impressive about them?

Future Processing’s work quality level and transparency make them stand out. They’ve been predictable and professional from onboarding to engagement — I know what I’m getting at each stage. They also send reports financial reports monthly. 

In addition, Future Processing has a robust internal quality standard, and they don’t allow resources to work with clients until they have passed a certain level of QA. 

Are there any areas they could improve?

Future Processing seems to be losing a good number of resources, and probably it’s because they aren’t competitive. It also takes them longer to replace people who have left despite having a one-month notice period.

Do you have any advice for potential customers?

If you’re going to rely on Future Processing’s services, request that the people you hire have longer notice periods. Also, consider having a team leader from their end to get the best from their team.