# Five Nines Five Nines Reviews (6), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 1 connections joined Five Nines's Network [Visit Website](https://fivenines.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/five-nines) **solve. secure. advance.** At Five Nines, we drive success for our clients through strategic IT partnerships. We are a managed IT service provider offering fully-accountable IT management solutions across all technical operations. We’re passionate about _taking care of IT headaches_, _enhancing critical security_, and being a _revenue-builder_ for our partners instead of a cost center. Founded in 2001, we now serve more than 200 trusted clients nationwide. Our alliance-driven approach to IT is designed with your business in mind. When you partner with Five Nines, you can get out of the IT business and focus on what matters most – your company’s mission. ## Company Information - Number of employees: 50 - 249 - 3 Locations: - Lincoln, NE (Headquarters) - Omaha, NE - Earth City, MO - Founded in 2001 - 1 languages: English - 3 timezones: Central Standard Time (CST), Pacific Standard Time (PST), Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% IT Managed Services - 20% Cybersecurity - 10% IT Staff Augmentation - 10% IT Strategy Consulting ### Focus Areas - Digital and IT Strategy Consulting Focus: - 25% IT Assessment - 25% IT Governance - 25% Virtual CIO Services - 15% IT Consolidation - 10% IT Operations Management Consulting - Cybersecurity focus: - 20% Cloud Security - 20% Network Security - 15% Breach Detection & Incident Response - 10% Digital Forensics & Auditing - 10% Identity & Access Management - 10% Managed SIEM Services - 10% Vulnerability Management - 5% Threat/Attack Simulations - IT Managed Services Focus: - 20% Network - 20% Security - 15% Help desk - 10% Disaster Recovery - 10% Hardware - 10% IT Budgeting - 5% Cloud Server Migration - 5% Managed Hosting Services - 5% Vendor Procurement & Selection ### Industries - 20% Financial services - 5% Government - 35% Medical - 10% Legal - 5% Manufacturing - 15% Non-profit - 5% Other industries - 5% Business services ### Clients - 60% Small Business (<$10M) - 40% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Five Nines offers competitive pricing and good value for cost, as indicated by clients citing effective service management and alignment with budgets. A healthcare client reported a $2 million total investment, averaging $250,000 annually for managed services, highlighting their proactive support and cost efficiency. **Most Common Project Size**: $50,000 to $199,999 based on 4 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $50,000 to $199,999 based on 4 reviews - Cybersecurity: $50,000 to $199,999 based on 3 reviews - IT Staff Augmentation: $200,000 to $999,999 based on 1 review - IT Strategy Consulting: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Five Nines Review Insights Overall Review Rating: 5.0 - Quality: 4.9 - Schedule: 5.0 - Cost: 4.7 - Willing to Refer: 5.0 ### Top Mentions - Timely (6 mentions) - Great project management (3 mentions) - Communicative (2 mentions) - Exceptional results (2 mentions) - Proactive (2 mentions) - Exceptional performance (1 mentions) - Flexible (1 mentions) - Knowledgeable (1 mentions) - Meets deadlines (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Customized and Flexible Service** Five Nines is noted for customizing their services to fit client needs and organizational culture. Their flexibility in selecting on-site representatives and providing tailored solutions is highly valued. **Positive Client Relationships** Clients describe Five Nines as a partner rather than a vendor, appreciating their commitment to building strong, collaborative relationships. Their alignment with client values and culture is frequently mentioned. **Strong Cybersecurity Solutions** Clients appreciate Five Nines' focus on cybersecurity, improving their security posture through tools like PhishingBox training and Huntress monitoring. Their proactive approach helps clients manage and mitigate cyber risks effectively. **Challenges in Staff Transition** One review mentioned difficulties during staff transitions, as some long-term employees were not offered positions with Five Nines. This suggests potential room for improvement in managing transitions smoothly. **Exceptional Technical Expertise** Clients are impressed with Five Nines' technical knowledge and ability to devise innovative solutions. They can anticipate client needs and provide unexpected options that add value to their services. **Improvement Needed for MAC Support** A client highlighted the need for better support for MAC users, noting occasional downtime compared to non-MAC users. This suggests an area for Five Nines to enhance their service offerings. **Proficient Project Management** Multiple clients commend Five Nines for their project management skills, delivering on time and within budget. They provide clear communication and effective solutions, fostering a collaborative environment with clients. **Effective IT Management and Support** Five Nines is praised for their IT management services, providing day-to-day helpdesk support and strategic IT planning. They are recognized for reducing downtime and preventing work stoppages, ensuring smooth operations for clients. ### Five Nines Reviews #### IT Managed Services for Healthcare Company (Featured Review) **The Project** - Services: IT Managed Services, IT Staff Augmentation, IT Strategy Consulting - Project size: Confidential - Project length: Jan. 2024 - May 2025 **Project Summary**: Five Nines provided managed IT services for a healthcare company. Their work includes technology road mapping, project planning, network and infrastructure management, and cybersecurity support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO, Healthcare Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — May 7, 2025 **Feedback Summary**: Five Nines improved the client's IT support services, resulting in positive feedback from end users. The client also saw a reduction in IT expenses and an improvement in their cybersecurity posture. Five Nines had strong project management and was responsive, organized, and collaborative. ""Their team is responsive, organized, and collaborative."" **BACKGROUND** Please describe your company and position. I am the CFO of a healthcare company Describe what your company does in a single sentence.We’re a Critical Access Hospital that provides essential medical care and emergency services to meet the needs of our rural community. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Five Nines to accomplish?Strengthen our cybersecurity posture to protect against potential cyberattacks.Ensure responsive, knowledgeable IT support for staff and systems.Deliver reliable IT services while keeping costs efficient and predictable. **SOLUTION** How did you find Five Nines?ReferralWhy did you select Five Nines over others?High ratingsClose to my geographic locationPricing fit our budgetGood value for costReferred to meHow many teammates from Five Nines were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Strategic IT ManagementChief Information Officer (CIO)-level involvement for IT planning and budgetingTechnology road mapping and alignment to business goalsProject planning and oversightEnd User ServicesUnlimited remote and onsite support for end usersHelp Desk available 24/7/365End user onboarding/offboardingWorkstation setup and deploymentNetwork and Infrastructure ManagementManagement and monitoring of servers, switches, firewalls, and other network devicesServer patching, maintenance, and backup oversightNetwork documentation and inventory managementSecurity and ComplianceAntivirus and endpoint detection/response toolsFirewall management and monitoringMulti-factor authentication supportSecurity awareness trainingSupport for compliance efforts (e.g., HIPAA)Vendor ManagementCoordination with third-party vendors (e.g., EMR, phone providers)Acting as liaison for issue resolution or integrationProject ServicesDedicated Project Manager and teamExecution of IT-related projects (e.g., system upgrades, migrations)Projects are scoped and billed separately from the managed services agreementReporting and ReviewQuarterly business reviews (QBRs)Reporting on service metrics, incidents, and system health Key DeliverablesUnlimited IT Support (remote and onsite) for users and systemsProactive Network Management including monitoring, patching, and maintenanceSecurity Stack Implementation (AV, EDR, MFA, training, etc.)Strategic IT Roadmaps and Quarterly ReviewsDedicated Account Management and IT Leadership Support24/7/365 Help Desk AccessDocumentation and Inventory of IT AssetsVendor and Project Coordination **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Positive Staff Feedback – End users have reported improved responsiveness and satisfaction with IT support services.Reduced IT Spend – Overall IT expenses have decreased since the transition, with further cost savings projected in future budgets.Improved Cyber Readiness – Our cyber risk readiness score has consistently remained above industry standards, reflecting stronger security posture and preparedness.Describe their project management. Did they deliver items on time? How did they respond to your needs?Five Nines has demonstrated strong project management throughout our partnership. They’ve consistently delivered items on time, communicated proactively about timelines, and adapted quickly to shifting priorities. Their team is responsive, organized, and collaborative—ensuring our needs are addressed promptly and effectively, whether for routine support or larger initiatives.What was your primary form of communication with Five Nines?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most about Five Nines was their strong reputation among similar critical access hospitals, which gave us confidence from the start. Their deep understanding of rural healthcare IT challenges, combined with consistently positive feedback from peers, set them apart as a reliable and experienced partner.Are there any areas for improvement or something Five Nines could have done differently?We had some long-term staff who were not offered a position with Five Nines, which made the transition difficult. --- #### Managed IT Services & Cybersecurity for Marketing Agency **The Project** - Services: Cybersecurity, IT Managed Services, IT Staff Augmentation - Project size: $200,000 to $999,999 - Project length: June 2021 - Ongoing **Project Summary**: Five Nines provides managed IT services for a marketing agency. The team offers day-to-day help desk support, conducts quarterly and annual IT reviews, and works on special projects like SharePoint transition. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CFO & COO, SCORR Marketing, Inc - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 16, 2025 **Feedback Summary**: Five Nines has helped the client achieve minimal downtime and no work stoppages. The team's flexibility and conscientiousness in choosing an on-site rep that fits the project stand out. Five Nines is timely in responding to the client's needs and elevates issues to other team members when necessary.  ""We truly appreciated their flexibility and conscientiousness in selecting an on-site rep."" **BACKGROUND** Please describe your company and position.I am the CFO/COO of SCORR Marketing, IncDescribe what your company does in a single sentence.Full service marketing agency **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Five Nines to accomplish?Manage all IT services, inclusive of on-site service rep **SOLUTION** How did you find Five Nines?Online SearchWhy did you select Five Nines over others?Close to my geographic locationGreat culture fitReferred to meCompany values alignedHow many teammates from Five Nines were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Day to Day helpdesk support. Onsite weekly IT support. Quarterly review of IT services. Annual review of hardware and IT strategy for our organization. Special projects - inlcusive of SharePoint transition, implementation of new SAN & Host and replacement of end of live Switches **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Minimal to no downtime; no work stoppages due to servers being out of space, etc.Describe their project management. Did they deliver items on time? How did they respond to your needs?They have been very timely in responding to our needs; and if they are not able to solve the problem within a short amount of time they elevate to another team member.What was your primary form of communication with Five Nines?In-Person MeetingWhat did you find most impressive or unique about this company?Their serivce model aligned very well with SCORR. They have an overarching account manager, along with systems specialists and technical support. We truly appreciated their flexibility and conscientiousness in selecting an on-site rep that fits in with SCORR's organizational culture.Are there any areas for improvement or something Five Nines could have done differently?The one area that we continue to discuss with the Five Nines team is improving the support to our MAC users. They are typically able to solve any issues, but sometimes there is more downtime for those users than our non-MAC users. --- #### IT Services & Cybersecurity for Marketing Agency **The Project** - Services: Cybersecurity, IT Managed Services - Project size: Confidential - Project length: June 2023 - June 2025 **Project Summary**: Five Nines provides managed IT services for a marketing agency. The team offers help desk support and oversees the client's IT cybersecurity and systems licensure, including Microsoft SharePoint. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** IT Liason, Marketing Agency - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 12, 2025 **Feedback Summary**: Five Nines has assisted the client in rolling out Microsoft SharePoint and replacing their hardware switches. The team has ensured that the client's Wi-Fi runs smoothly and their cybersecurity improves. Five Nines quickly addresses requests and is communicative. Their expertise is unmatched. ""FiveNines' team gives us support that we could not manage with one internal team member in the IT role."" **BACKGROUND** Please describe your company and position. I am the IT Liason of a marketing company Describe what your company does in a single sentence.We are a full service marketing agency primarily in the life sciences space providing strategy, branding, market intelligence, content development, website, video, digital, media, public relations, trade shows and events, and sales enablement to our clients. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Five Nines to accomplish?Provide IT support for our internal teamIncrease IT security **SOLUTION** How did you find Five Nines?Unsure, I was not in this role at that time.Why did you select Five Nines over others?Unsure, I was not in this role at the timeDescribe the scope of work in detail. Please include a summary of key deliverables.FiveNines provides us with helpdesk support for our internal team and oversees our IT cybersecurity and systems licensure (i.e. Microsoft). **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?FiveNines was cruical in our rollout of Microsoft SharePoint in 2023, I was not in this role when we completed that portion of the project, but I am certain we would not have been able to complete it without FiveNines.I am most aware of hardware updates, replacing switches in our two offices, and for maintaining education in cybersecurity. The switch replacement was successful and our office wifi has been running smoothly, with no interruptions since the switches have been implemented. Our cybersecurity has also improved, since FiveNines has been enrolling our team in PhishingBox training, the number of failed tests have decreased to almost none.Describe their project management. Did they deliver items on time? How did they respond to your needs?FiveNines is very quick to address any asks, and are highly communicative if a task is going to take longer than a day. What was your primary form of communication with Five Nines?Email or Messaging AppWhat did you find most impressive or unique about this company?FiveNines' team gives us support that we could not manage with one internal team member in the IT role. We trust their guidance and advice, and their expertiese and knowledge is unmatched. Are there any areas for improvement or something Five Nines could have done differently?The feedback I have provided to the team has been accepted and I recognize they are trying to actively improve in this area. I am greatly appreciative of the partnership we have with FiveNines! --- #### IT Services & Cybersecurity for Critical Access Hospital **The Project** - Services: Cybersecurity, IT Managed Services - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: Five Nines provides IT-managed services for a critical access hospital. The team manages the client's cybersecurity, risk assessments, infrastructure management, and solves issues via a ticketing system. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Howard County Medical Center - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 12, 2025 **Feedback Summary**: Five Nines has helped the client become proactive instead of reactive regarding IT expenditures. The team works collaboratively and is excellent at meeting deadlines and staying on budget. Moreover, the client is impressed with Five Nines' ability to develop unexpected solutions and options. ""Five Nines sees things that we don't see and gives us options."" **BACKGROUND** Introduce your business and what you do there.I'm the CEO of Howard County Medical Center, a critical access hospital in rural Nebraska. We have 10 beds available for patients and two rural health clinics. We employ nine physicians, five MDs, and four PAs. Because we're rural, access to specialty technology can be limited. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Five Nines?We needed a partner in the area of specialty technology. **SOLUTION** What was the scope of their involvement?Five Nines provides IT-managed services, including cybersecurity, for our hospital. The team has provided an excellent system for us to report problems. Our IT person couldn't handle most things, so we used to be reactive regarding IT expenditures. Now, we're proactive and have gotten a budget together. Five Nines sticks to it and tells us when things are coming up. We can stagger it out over the years instead of waiting for things to happen and then having to find the money.The team has helped us manage a lot of our infrastructure. The one thing we lacked was our internet connection. The team brought all the equipment throughout the facility and incorporated it into our new 17,000-square-foot wellness center. Five Nines used their technology to look for dead spots in our facility, put the equipment in, went out and looked for the market to see the best situation, and brought us choices.Five Nines has also helped us with our yearly risk assessment, a requirement for critical access hospitals. The team looked at our network and came up with a solution. They even have a machine that walks around our facility and gives us the dead spots. Five Nines has put in two networks, one for our internal and one for guests, so there isn't any overlap. That helps our security, so people aren't getting onto our internal network.They do most of their work off-site, but they bring people in when we have a project. It's 24/7. If our computer isn't working, we call them. If so, we go to their website and put in our problem. Five Nines also offers a company called Huntress, which monitors everything that comes into our facility. If there's a risk, they stop, analyze, and decide what to do with it. It's given us a lot of confidence.We know that with cyberattacks, something will probably happen at some point, but Five Nines has given us a lot of confidence that we'll be able to manage it when it does happen and avoid it when we can.What is the team composition?Ben is our primary point of contact. He does all the technical things, and others help us from different standpoints. We've had some changeover with our account manager, but Ben has been our guy through the whole situation. He does a great job, and everybody they put into the position does a great job.Sometimes their staff get other opportunities and move away from the company, but every time it has happened, they've brought in someone better.How did you come to work with Five Nines?Our partnership began in 2017 when Five Nines' founder did risk assessments for facilities like mine to see where our risks were in IT and where our shortfalls were. During that time, one of my IT people resigned, and Five Nines had to put together a plan to take over our IT services.How much have you invested with them?We've spent about $2,000,000. We began at one service level but decided to upgrade from that. We renegotiated hourly payments about three years ago and now include services in our monthly assessment, at about $250,000 a year on five services.We've made a substantial investment. Since we're in a rural area, fewer than 3,000 people are in our town. We service about a 5,000-person group. However, we need IT; it's essential to healthcare: our electronic medical record, just getting patients into the building, making sure that their tests are being run correctly.If you found someone who could handle that all the time in your building, it would cost you more money than that, probably in a year. I've referred them to other facilities here in Nebraska.What is the status of this engagement?We started working together in January 2017, and the relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?The biggest accomplishment is the budget we work out. We work it out five years at a time and can stagger things. The things we buy in healthcare are costly, so when we can stagger those things and have someone help us manage them, that's the key. We monitor it every quarter and make sure we need to make any changes. My CFO gets a feel for it, so we're not surprised by something going down.Five Nines excels at meeting deadlines and staying on budget. When the team gives us a price for something, that's what it costs. When Five Nines says this is how long it will take, that's how long it will take. The team leverages our IT person, a great employee, and helps her with whatever expertise they can bring. Five Nines doesn't leave her out, so it works well on budget and time.How did Five Nines perform from a project management standpoint?Five Nines is great at project management. They give us options and help us move things down the road. They're truly a partner. We don't work for each other; we work together. We've continued to look for ways to partner with each other.The team has a ticketing system, and we can put in the level of urgency. We get a report every month of all the tickets that were put in and how they've been solved. We have quarterly meetings, and they are usually in person. Based on logistics, sometimes we'll do Zoom, but they like to come into the building and talk to us in person.What did you find most impressive about them?Five Nines devises solutions we didn't even ask for. When the whole process started, the team walked in with their assessment and told us the high, middle, and low priorities. We told them one of our IT people resigned, and Five Nines brought out a folder and said, "Here's a solution we were thinking could happen just based on our interview." It took the pressure off.Instead of going out and trying to find another person, the team said, "Here's what we can do for you." Five Nines sees things that we don't see and gives us options.Are there any areas they could improve?Because of the nature of the business, it keeps growing and getting bigger. We'd love them to send me a solution and say, "Hey, let's get together. Let's talk about something we've seen that could streamline the way you do things or help you save money."Do you have any advice for potential customers?Analyze your current staff and how they fit into it. Many people have great employees, but maybe they can't keep up. Five Nines is willing to make that happen. You don't have to lose the person you have. Look at the situation and the budget you never had before. Take the pressure off the people you have in your building.We've got this system where people can call us 24/7. Five Nines can get our computer backup and our electronic medical record going. If we have a power failure, Five Nines can get all these people back up and running without the IT person having to be on site.Our IT person can take a vacation without feeling like they're letting everybody down. That's given our employee a lot of flexibility, just family-type things, just living the life. --- #### IT Managed Services for Healthcare Company **The Project** - Services: IT Managed Services, IT Staff Augmentation, IT Strategy Consulting - Project size: Confidential - Project length: Jan. 2024 - May 2025 **Project Summary**: Five Nines provided managed IT services for a healthcare company. Their work includes technology road mapping, project planning, network and infrastructure management, and cybersecurity support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO, Healthcare Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — May 7, 2025 **Feedback Summary**: Five Nines improved the client's IT support services, resulting in positive feedback from end users. The client also saw a reduction in IT expenses and an improvement in their cybersecurity posture. Five Nines had strong project management and was responsive, organized, and collaborative. ""Their team is responsive, organized, and collaborative."" **BACKGROUND** Please describe your company and position. I am the CFO of a healthcare company Describe what your company does in a single sentence.We’re a Critical Access Hospital that provides essential medical care and emergency services to meet the needs of our rural community. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Five Nines to accomplish?Strengthen our cybersecurity posture to protect against potential cyberattacks.Ensure responsive, knowledgeable IT support for staff and systems.Deliver reliable IT services while keeping costs efficient and predictable. **SOLUTION** How did you find Five Nines?ReferralWhy did you select Five Nines over others?High ratingsClose to my geographic locationPricing fit our budgetGood value for costReferred to meHow many teammates from Five Nines were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Strategic IT ManagementChief Information Officer (CIO)-level involvement for IT planning and budgetingTechnology road mapping and alignment to business goalsProject planning and oversightEnd User ServicesUnlimited remote and onsite support for end usersHelp Desk available 24/7/365End user onboarding/offboardingWorkstation setup and deploymentNetwork and Infrastructure ManagementManagement and monitoring of servers, switches, firewalls, and other network devicesServer patching, maintenance, and backup oversightNetwork documentation and inventory managementSecurity and ComplianceAntivirus and endpoint detection/response toolsFirewall management and monitoringMulti-factor authentication supportSecurity awareness trainingSupport for compliance efforts (e.g., HIPAA)Vendor ManagementCoordination with third-party vendors (e.g., EMR, phone providers)Acting as liaison for issue resolution or integrationProject ServicesDedicated Project Manager and teamExecution of IT-related projects (e.g., system upgrades, migrations)Projects are scoped and billed separately from the managed services agreementReporting and ReviewQuarterly business reviews (QBRs)Reporting on service metrics, incidents, and system health Key DeliverablesUnlimited IT Support (remote and onsite) for users and systemsProactive Network Management including monitoring, patching, and maintenanceSecurity Stack Implementation (AV, EDR, MFA, training, etc.)Strategic IT Roadmaps and Quarterly ReviewsDedicated Account Management and IT Leadership Support24/7/365 Help Desk AccessDocumentation and Inventory of IT AssetsVendor and Project Coordination **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Positive Staff Feedback – End users have reported improved responsiveness and satisfaction with IT support services.Reduced IT Spend – Overall IT expenses have decreased since the transition, with further cost savings projected in future budgets.Improved Cyber Readiness – Our cyber risk readiness score has consistently remained above industry standards, reflecting stronger security posture and preparedness.Describe their project management. Did they deliver items on time? How did they respond to your needs?Five Nines has demonstrated strong project management throughout our partnership. They’ve consistently delivered items on time, communicated proactively about timelines, and adapted quickly to shifting priorities. Their team is responsive, organized, and collaborative—ensuring our needs are addressed promptly and effectively, whether for routine support or larger initiatives.What was your primary form of communication with Five Nines?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most about Five Nines was their strong reputation among similar critical access hospitals, which gave us confidence from the start. Their deep understanding of rural healthcare IT challenges, combined with consistently positive feedback from peers, set them apart as a reliable and experienced partner.Are there any areas for improvement or something Five Nines could have done differently?We had some long-term staff who were not offered a position with Five Nines, which made the transition difficult. --- #### Cybersecurity & IT Managed Services for Bank **The Project** - Services: Cybersecurity, IT Managed Services - Project size: $50,000 to $199,999 - Project length: Jan. - May 2025 **Project Summary**: Five Nines was hired by a bank to oversee the installation and implementation of several ITMs. Their work involved network configuration and connectivity and traffic monitoring. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & CEO, First Nebraska CU - Industry: Banks - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2025 **Feedback Summary**: Five Nines successfully configured the client's network and consistently monitored their traffic. The team demonstrated excellent project management skills and communicated well with the client. Their responsiveness and ability to explain technical steps in a simple way were hallmarks of their work. ""They really strived to be a partner and not a vendor."" **BACKGROUND** Please describe your company and position.I am the President/CEO of First Nebraska CUDescribe what your company does in a single sentence.We provide financial services for credit union members. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Five Nines to accomplish?connectivity of ITMsefficienciesreliability **SOLUTION** How did you find Five Nines?ReferralWhy did you select Five Nines over others?Close to my geographic locationPricing fit our budgetGreat culture fitCompany values alignedHow many teammates from Five Nines were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We hired Five Nines to oversee the installation/implementation of several ITMs. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Network Configuration, Connectivity, Traffic MonitoringDescribe their project management. Did they deliver items on time? How did they respond to your needs?Excellent project management and communication through-out.  Timely response and explanation of steps in a non-technical format.What was your primary form of communication with Five Nines?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They really strived to be a partner and not a vendor.Are there any areas for improvement or something Five Nines could have done differently?I can't think of anything they could have done differently.  They became an extension of our team. --- #### Managed IT Services for Insurance Broker **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: Oct. - Dec. 2024 **Project Summary**: Five Nines provided managed IT services for an insurance broker. The team replaced and upgraded the client's wireless network and provided on-site IT support and assistance with IT security. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CFO, UNICO Group, Inc. - Industry: Insurance - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2025 **Feedback Summary**: Five Nines successfully completed the project, meeting the client's specifications. The team's ability to manage the project from start to finish was key to the engagement's success. The team delivered work on time and communicated effectively through email and virtual meetings.  ""They were able to fulfill the project from specifying what was needed to the installation and configuration."" **BACKGROUND** Please describe your company and position.I am the CFO of UNICO Group, Inc.Describe what your company does in a single sentence.We are in independent insurance broker offering all lines of insurance. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Five Nines to accomplish?Replace and upgrade wireless networkProvide onsite IT supporAssist with IT security **SOLUTION** How did you find Five Nines?ClientWhy did you select Five Nines over others?High ratingsGreat culture fitCompany values alignedHow many teammates from Five Nines were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Specification, purchase and installation of replacement wireless network. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Quoting after specifications completed. Notification of equipment arrival.  Scheduling of installation.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project was primarily managed by email communication during the project.  Five Nine's assigned a project manager who was the primary person communicating to us on the project.  The project was delivered on time and the updates were timely and helpful.What was your primary form of communication with Five Nines?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They were able to fulfill the project from specifying what was needed to the installation and configuration.Are there any areas for improvement or something Five Nines could have done differently?Nothing to note. --- ## Portfolio & Awards ### Microsoft Intune Implementation   Our client, a financial management firm, had grown to a size where improved endpoint and user management became a necessity. Our team: Implemented cloud-based endpoint management solution Intune through a staged deployment process Enabled user access controls + device management across company endpoints Set up endpoint management policies to ensure security measures    ### Server Infrastructure Upgrade and Redesign    Our client, a large Midwest engine manufacturing company was beginning to outgrow their network infrastructure. Our team evaluated the organization's needs, then rebuilt and migrated the environment to new and improved hardware to support their business growth: Audited current environment of a single server + SAN, which were at capacity for the client. Upgraded environment to two new servers + SAN, achieving N+1 redundancy. Complete revamp of Remote Desktop environment and infrastructure Automated Integration System (Dynamics) upgraded GP databases.     ### Windows 11 Workstation Upgrade   With the impending Windows 10 End-of-Support date in October 2025, a large agricultural equipment dealership client needed to upgrade more than 130 endpoints throughout their organization. Our team helped audit the machines in the environment needing to be upgraded for this new client, identifying which endpoints were not compatible with Windows 11 and needed to be replaced in 2025. For this project, our team: Identified devices within the environment on Windows 10 needing to be updated or upgraded before EOS date in October 2025. Procured, Staged, and Managed the Deployment of 130+ Windows 11 Machines across multiple office locations.     ### Microsoft 365 Migration   A client in the healthcare space was ready to move off of on-premise exchange and into Microsoft Office 365. Our team completed the following processes to prepare for and guide the organization through their migration: Configured email environment and security to prepare for cutover Migrated all users from Exchange on-premise to Office 365 email Set up Office 365 applications + configured apps within remote desktop environments Decomissioned Exchange server after users were migrated and fully operational within the new Office 365 environment   ### New Office IT Design + Office Move A prominent local architecture firm established in the Midwest had outgrown their office space in Kearney, NE. The opportunity to move into a brand new office space in the Regional Engagement Center presented new IT challenges as well as new possibilities for the future of the firm's office design.The Five Nines team was engaged from the early stages to plan, consult, and execute the IT strategy surrounding this firm's office move: Five Nines staff moved the ~15-person office from their established, smaller office space to a new, larger office space in the Regional Engagement Center. Coordinated with construction company to help design network drops, outlets, and A/V configurations for the new space.  Managed IT uninstallation at original office, transported equipment, and re-deployed all technologies at the new space outside of business hours, allowing the firm to successfully move offices with no downtime.  ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_managed_service_provider_nebraska_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_help_desk_service_nebraska_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_it_services_company_nebraska_2026.svg) ### Industry Recognitions - 2021 Cyber Verify - AICPA-SOC - MSP 500 | Five Nines' 10th Consecutive Ranking - Five Nines Named to MSP501 | 12th Consecutive Year - 8 Years on Inc 5000 Fastest Growing Companies List ## Packages ## Locations (3) ### Lincoln, NE (Headquarters) - 5617 Thompson Creek Blvd - Lincoln, NE 68516 - United States - 50 - 75 employees - Phone: 4028172630 ### Omaha, NE - 11602 West Center Road - Omaha, NE 68144 - United States - 31 - 40 employees ### Earth City, MO - 502 Earth City Expressway - Earth City, MO 63045 - United States - 16 - 20 employees ## Contact Five Nines [Send a message](https://clutch.co/profile/five-nines) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/five-nines-technology-group/) - [Facebook](https://www.facebook.com/gonines/) - [X](https://twitter.com/FiveNinesTech) - [Instagram](https://instagram.com/fivenines_)