# First Line Software First Line Software Reviews (11), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 0 connections joined First Line Software's Network [Visit Website](https://firstlinesoftware.com/) [Get a Custom Proposal](https://clutch.co/profile/first-line-software) **We Accelerate Your Technology Excellence** First Line Software is a global AI services and technology partner helping organizations become AI-First. Since 2010, we’ve worked with enterprises and high-growth companies to design, build, and scale custom software and AI-driven solutions that deliver measurable business outcomes. With a team of 500+ experts operating across North America, Europe, APAC, and Latin America, we support clients in regulated and complex environments, including healthcare, enterprise software, and real estate. **Managed AI Services (MAIS)** Our flagship offering, Managed AI Services (MAIS), helps organizations move beyond AI pilots and into production. MAIS provides end-to-end AI lifecycle management, including delivery, governance, risk control, and cost optimization, enabling leaders to operationalize AI with confidence. **Our AI Accelerated Engineering Approach** Our AI Accelerated Engineering approach helps companies rethink how software is built and scaled. Combining intelligent automation, data-driven insights, and agentic AI applications, we enable faster delivery, higher quality, and long-term operational efficiency. **Why Clients Choose Us** - Proven experience operationalizing AI in real-world environments - Strong focus on execution, governance, and measurable outcomes - Deep expertise in regulated and enterprise-grade systems - Long-term partnership mindset, not one-off delivery **Recognition** First Line Software has been named to the IAOP Global Outsourcing 100 list for over a decade and is a two-time Clutch Global Award winner as a top B2B software services provider. We’ve also been recognized among the Top Software Development Companies in the USA by Techreviewer. Want to learn more? Stay connected! LinkedIn: https://www.linkedin.com/company/first-line-software-inc YouTube: https://www.youtube.com/@first-line-software Spotify: https://open.spotify.com/show/0XZ3k5vkQzYnzot68oFdFJ Apple Podcasts: https://podcasts.apple.com/us/podcast/spam-jam-by-first-line-software/id1761346338 ## Company Information - Minimum project size: $10,000+ - Hourly rate: $25 - $49 - Number of employees: 250 - 999 - 8 Locations: - Cambridge, MA (Headquarters) - Den Haag, Netherlands - Praha, Czech Republic - Berlin, Germany - Cirencester, England - Brisbane City, Australia - Bratislava, Slovakia - Budva, Montenegro - Founded in 2010 - 8 languages: English, Spanish, Portuguese, Polish, Ukrainian, Kannada, Czech, Slovakian - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 25% Custom Software Development - 20% AI Development - 20% Generative AI - 10% Cloud Consulting & SI - 10% IT Staff Augmentation - 10% Mobile App Development - 5% Application Management & Support ### Focus Areas - Mobile Focus: - 100% Enterprise Mobile App Development - Generative AI Focus: - 70% AI Code Generation - 30% AI Text Generation - Cloud Computing Focus: - 50% Azure Cloud Consulting & Implementation - 25% AWS Cloud Consulting & Implementation - 25% Google Cloud - Mobile Platforms: - 40% Android App Development - 40% iPhone iOS App Development - 20% Other mobile OS - AI Expertise: - 35% Machine Learning - 35% Natural Language Processing - 20% Chatbots & Conversational AI - 10% Voice and Speech Recognition - AI Technologies & Models: - 35% Open AI GPT-3 - 25% Anthropic - 10% AI2 - 10% AI21 - 10% GPT-J - 10% Microsoft X-Clip - AWS Consulting Services: - 20% AWS Development - 20% AWS Managed Cloud - 20% AWS Migrations - 20% AWS Security - 10% AWS Machine Learning - 5% AWS Applications - 5% AWS DevOps - Azure Consulting Services: - 20% Azure Development - 20% Azure Migrations - 15% Azure AI & Machine Learning - 15% Azure DevOps - 15% Azure Management & Governance - 15% Azure Security - Application Platforms: - 20% Azure Platform - 20% Linux server - 20% Other app platform - 20% Windows server - 10% Amazon Application Development Framework - 10% Google app engine - Programming & Scripting: - 20% C++ - 10% ASP.NET - 10% C# - 5% C - 5% Java - 5% JavaScript - 5% Objective C - 5% PHP - 5% Perl - 5% Python - 5% Ruby - 5% SQL - 5% Swift - 5% Visual Basic - 5% XML ### Industries - 10% Retail - 20% Advertising & marketing - 10% eCommerce - 35% Medical - 10% Manufacturing - 15% Real estate ### Clients - 35% Small Business (<$10M) - 40% Midmarket ($10M - $1B) - 25% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: First Line Software offers competitive pricing and strong value for cost, with clients highlighting good budget management and timely delivery. Specific project costs were not disclosed, but clients reported satisfaction with the overall affordability and quality of services provided. **Most Common Project Size**: Less than $10,000 based on 4 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $200,000 to $999,999 based on 2 reviews - IT Staff Augmentation: Confidential based on 2 reviews - AI Consulting: $10,000 to $49,000 based on 1 review - Custom Software Development: $1,000,000 to $9,999,999 based on 1 review - Cloud Consulting & SI: $10,000 to $49,000 based on 1 review - IT Strategy Consulting: $10,000 to $49,000 based on 1 review - Mobile App Development: Less than $10,000 based on 1 review - UX/UI Design: Confidential based on 1 review - Application Testing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### First Line Software Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 5.0 - Cost: 4.8 - Willing to Refer: 4.9 ### Top Mentions - Timely (5 mentions) - Professional (4 mentions) - Unique expertise (4 mentions) - Communicative (3 mentions) - Accessible (2 mentions) - Exceeds expectations (2 mentions) - Flexible (2 mentions) - Great project management (2 mentions) - Knowledgeable (2 mentions) - Transparent (2 mentions) - Collaborative (1 mentions) - Detail-oriented (1 mentions) - Easy to reach (1 mentions) - Hard working (1 mentions) - Helpful (1 mentions) - High-quality work (1 mentions) - Proactive (1 mentions) - Puts the customer first (1 mentions) - Reliable (1 mentions) - Team players (1 mentions) ### Review Highlights **Effective Use of Agile Methodologies** First Line Software effectively employs Agile methodologies, facilitating regular communication, sprint planning, and progress meetings. This approach helps in managing changes and ensuring project milestones are met efficiently. **Proactive Engagement with Clients** Clients appreciate First Line Software's proactive engagement, highlighting their willingness to provide extra support and anticipate client needs. This approach fosters strong partnerships and trust. **Tailored Solutions and Flexibility** First Line Software demonstrates flexibility and adaptability in meeting diverse client needs. They offer tailored solutions, whether developing custom software or augmenting staff, making them a valuable partner for various industries. **Seamless Integration with Client Teams** The seamless integration of First Line Software's team members into client teams is frequently praised. Their ability to fit well within existing structures and work collaboratively enhances project outcomes. **Highly Skilled and Knowledgeable Team** Clients consistently praise First Line Software for its highly skilled and knowledgeable team. Their expertise in various domains, including software development, web solutions, and data management, stands out across multiple projects, ensuring successful outcomes and satisfied clients. **Commitment to Customer Satisfaction** Clients highlight First Line Software's commitment to customer satisfaction, noting their dedication to understanding business needs and delivering high-quality results. Their willingness to go above and beyond ensures positive client experiences. **Impressive Expertise in Complex Technologies** First Line Software is recognized for its deep industry knowledge and expertise in complex technologies, including cloud-based solutions, EHR data management, and software testing, which adds significant value to their clients' projects. **No Significant Areas for Improvement Noted** The majority of clients find no significant areas for improvement in First Line Software's services, indicating high satisfaction levels with their performance and deliverables. **Areas for Improvement: Cost Competitiveness** While First Line Software offers high-quality services, some clients noted that their costs are not the cheapest. Maintaining competitive pricing without compromising quality could enhance their market position further. ### First Line Software Reviews #### IT Staff Augmentation for Digital Experience Agency (Featured Review) **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Jan. 2020 - July 2025 **Project Summary**: First Line Software has provided IT staff augmentation services for a digital experience agency. They have been tasked with boosting the client's resources to enable them to meet their deadlines. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Delivery, Digital Experience Agency - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 8, 2024 **Feedback Summary**: First Line Software has provided the client with skilled and knowledgeable talents who have seamlessly integrated into their teams. The service provider has delivered the project on time and within budget and demonstrated stellar project management throughout. Their prompt responsiveness is superb. ""We were most impressed with their communication, transparency, and can-do attitude."" **BACKGROUND** Please describe your company and position. I am the Head of Delivery of a Digital Experience AgencyDescribe what your company does in a single sentence.Build and optimise digital experiences to achieve great outcomes for clients. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire First Line Software to accomplish?Increase capacity **SOLUTION** How did you find First Line Software?ReferralWhy did you select First Line Software over others?Great culture fitGood value for costReferred to meHow many teammates from First Line Software were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We approached FLS to provide burst resources to enable us to hit challenging deadlines. They supplied skilled, knowledgeable staff promptly and they fit in well with our teams. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Deadlines were met and project budgets were kept within tolerance.Describe their project management. Did they deliver items on time? How did they respond to your needs?We didn't source project management directly from FLS, but they responded quickly to our needs and sourced the skillsets we needed.What was your primary form of communication with First Line Software?Virtual MeetingWhat did you find most impressive or unique about this company?We were most impressed with their communication, transparency, and can-do attitude.Are there any areas for improvement or something First Line Software could have done differently?Nothing I can think of. --- #### UI/UX Design & Software Dev for Real Estate Company **The Project** - Services: Custom Software Development, UX/UI Design - Project size: Confidential - Project length: Apr. 2023 - Ongoing **Project Summary**: First Line Software has designed and developed custom software for a real estate company to replace a legacy system. The team has used Figma, Microsoft Azure, Azure DevOps, C#, React, and Terraform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Real Estate Company - Industry: Real estate - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 16, 2024 **Feedback Summary**: First Line Software has implemented an operative and adaptable software, performing continuous updates. The client expects the new system to increase productivity and enhance their organization's structure. The team is highly proactive and communicates via Slack, Zoom, text, and weekly calls. ""I've worked with several development companies, and First Line Software goes above and beyond."" **BACKGROUND** Introduce your business and what you do there.I'm an executive at a large independent commercial real estate company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with First Line Software?We needed a preliminary evaluation and planning for the replacement of our development software platform. We also required the implementation of a replacement software. **SOLUTION** What was the scope of their involvement?After the discovery phase, First Line Software continued the planning, development, and launching of a new development platform. The team has leveraged Microsoft Azure and Azure DevOps for development, as well as C# in the backend and React in the frontend. First Line Software has built a sophisticated backend data structure called Anchor modeling and used Figma for UI/UX design. The team also uses Terraform and native tools to automate the continuous integration and continuous delivery (CI/CD) pipeline to have a slick deployment process for new developers, creating different environments. What is the team composition?We've worked with Mark (VP of Digital Transformation), Daria (Operations Director), Angelica (Product Manager), and Marina (Product Designer).How did you come to work with First Line Software?We had a robust RFP process according to the technologies and capabilities we were looking for. I found 10–12 different firms, and First Line Software was one of them. I reached out to the team and received several references, and I interviewed some of the team's current and former clients. We narrowed it down to First Line Software and another firm and had a dual discovery phase.We completed a dual discovery phase consisting of a classic business case study to determine what to do with our old legacy system, either replace or renovate it. During the discovery phase, the teams conducted a detailed analysis of all user stories and deep-dived into all the different technological capabilities to define what was and wasn't possible. First Line Software outshined their competition by creating prototypes and proof of concepts of the different technological components.What is the status of this engagement?We started working with First Line Software in April 2023, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Unlike our legacy system, First Line Software has delivered operative and adaptable software. The new software easily integrates data sources and updates code. Updating data models is more accessible, too, and the team continuously updates the platform. The new system is like a living thing that constantly regenerates and enhances our work. First Line Software is very good at using Figma, a powerful tool that makes the process smoother and more precise. Although I don't have quantitative metrics yet, I'm sure our new system will increase our productivity and quality. We have offices nationwide and a collective knowledge of data and content across our entire organization, which I'm sure the system will enhance. How did First Line Software perform from a project management standpoint?First Line Software delivers work on time and on budget and is highly proactive. Everything First Line Software did during the discovery phase was professional. The team is very aware of timing and budget. There have been cases where First Line Software notices aspects of the project that aren't going as efficiently as they should, and they make adjustments immediately without even requiring me to prompt them. First Line Software is paying attention and proactively managing the project with us while doing extra things that go above and beyond what we expect. The proof of concepts First Line Software provided during the discovery phase was the perfect example of their proactive nature. While the other firm just said they could complete our project, First Line Software took the time to actually show us what the software would look like, taking the work to the next level. We communicate via Slack, Zoom, phone calls, and text messages. We have weekly governance calls to address specific project issues and status. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Mark is a great relationship manager. He's proactively involved in the project. I also want to highlight Daria, who is very good at project management, Angelica, and Marina.What did you find most impressive about them?I've worked with several development companies, and First Line Software is really good. Are there any areas they could improve?I can't think of anything First Line Software can improve. Do you have any advice for future clients of theirs?I suggest communicating your highest priorities to First Line Software and working with them on those priorities. You have to do your part as a client and take the team seriously, and if you communicate your priorities, the team will go above and beyond to meet them. --- #### Load Testing & Custom Software Dev for Software Company **The Project** - Services: Application Testing, Custom Software Development - Project size: Confidential - Project length: Mar. - June 2023 **Project Summary**: First Line Software provided testing and custom software development services for a software company. The team built a load testing regime for a software product and developed some of its features. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Co-Founder & CPO, ProspectStream Software, Inc - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 5, 2024 **Feedback Summary**: The quality of First Line Software's work exceeded expectations and improved the client's productivity by about 10%. First Line Software delivered items on time and within budget and communicated effectively via Slack and phone calls. Their expertise and the resources they brought on stood out. ""First Line Software had a lot of expertise, which we required for our product."" **BACKGROUND** Introduce your business and what you do there.I'm a co-founder and the CPO of ProspectStream Software, Inc.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with First Line Software?We wanted to improve internal processes, so we hired First Line Software for two projects involving testing and software development.  **SOLUTION** What was the scope of their involvement?First Line Software created a load testing regime for a software product and built some of its features. The team brought expertise regarding testing, and we provided them with broad project parameters. What is the team composition?We worked with one developer and a manager from First Line Software.How did you come to work with First Line Software?We found them through a referral. What is the status of this engagement?We worked together on this project from around March 2023–June 2023. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Although we didn't measure specific metrics, I would say First Line Software's work boosted our productivity by about 10%. The quality of their work exceeded my expectations. How did First Line Software perform from a project management standpoint?They delivered on time and within budget and communicated well with us. Since we didn't need to create any tickets, most of our communication was through Slack and phone calls. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I want to give a shout-out to Mikhail (Operational Director). What did you find most impressive about them?First Line Software had a lot of expertise, which we required for our product. They also brought resources that we didn't have.  Are there any areas they could improve?There was nothing they needed to improve. In fact, we were the ones who learned things we could improve. Do you have any advice for future clients of theirs?Keep things simple to start. You can begin with a small project and then move up. Additionally, I recommend letting First Line Software manage the teammates involved. We got a bit too involved in the process, and we should have let the team run with it.  --- #### AI Consulting for Healthcare Company **The Project** - Services: AI Consulting, Cloud Consulting & SI, IT Strategy Consulting - Project size: $10,000 to $49,999 - Project length: Feb. - Aug. 2023 **Project Summary**: A health record data company hired First Line Software to help with their ERP data. The team is responsible for establishing a formal process for ingesting EHR data from multiple sources. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Modern Trials - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 15, 2024 **Feedback Summary**: Thanks to First Line Software's efforts, the client obtained all requisite EHR data without needing full integration. The SFT portal and unique user role also helped maintain vital data security. Moreover, they established a complete ETL process that allowed future conversion to OMOP. ""They were willing to go above and beyond to help clients in any and every way possible."" **BACKGROUND** Please describe your company and position.I am the CEO of Modern TrialsDescribe what your company does in a single sentence.Modern Trials leverages electronic health record data to identify patients in need of advanced treatment options and connect them with relevant clinical trial opportunities.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire First Line Software to accomplish?Figure out how to best ingest EHR data from multiple disparate sourcesEstablish process of ETL for EHR dataPlan SBIR proposal for larger development contract **SOLUTION** How did you find First Line Software?ConferenceWhy did you select First Line Software over others?High ratingsGreat culture fitGood value for costCompany values alignedConnection with Brian KatzHow many teammates from First Line Software were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Establish formal process for ingesting EHR data from disparate sources, including EHR connections/feeds, data dictionary and SFT process for data dumps.  Establish process of data transformation into custom format as well as FHIR. Plan for future conversion to OMOP data standard.  Planning larger project for NIH SBIR proposal to completed platform development.  Provide introductions to key relevant stakeholders. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?First Line / Clinovera established a formal process for ingesting EHR data from disparate sources that allowed us to obtain all requisite EHR data without requiring a full EHR integration, providing significant competitive advantage. Clinovera also set up a SFT portal and unique user role to maintain vital data security, while enabling near frictionless data sharing. Clinovera introduced us to InterSystems, which developed into an extremely fruitful collaboration. Together with InterSystems, we established a complete ETL process, allowing for data transformation into both our custom and FHIR format, as well as allowing for future conversion to OMOP. Finally, Clinovera assisted in outlining full platform development to accomplish the aims of a pending NIH SBIR proposal.  Describe their project management. Did they deliver items on time? How did they respond to your needs?The project was managed directly by Anatoly Postilnik, who was absolutely outstanding; he went above and beyond to provide outstanding service.  Beyond that, it was obvious that he genuinely cared about the product and the success of my company.  All items were delivered on time, all needs met and all expectations exceeded.  For these reasons, we are looking to secure funding to complete a much larger project with First Line (Clinovera). What was your primary form of communication with First Line Software?Virtual MeetingWhat did you find most impressive or unique about this company?Deeeeeeep industry knowledge and expertise, even in somewhat esoteric areasProfessional attitudes without being stuff; it made working with the First Line / Clinovera team a true pleasure and makes me want to do it againThey were willing to go above and beyond to help clients in any and every way possible; it clearly wasn’t just about getting a contract for these guys, which is why I will award them every possible contract going forward.Are there any areas for improvement or something First Line Software could have done differently?None noted --- #### Software & Platform Dev for Printing Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Oct. 2017 - Ongoing **Project Summary**: A printing company engaged with First Line Software to build and develop a platform to enhance their client's process of managing their assets. They're also creating a portal for a more streamlined solution. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Technology Project Manager, Sandy Alexander - Industry: Manufacturing - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 26, 2021 **Feedback Summary**: Since partnering with First Line Software, the company is able to increase the number of clients to engage with their software. External stakeholders are impressed with the platform's user-friendliness. The team is also very knowledgeable and are able to come up innovative solutions to problems. ""The team is really an integral part of keeping our clients happy." " **BACKGROUND** Introduce your business and what you do there. I work in the technology department of a printing company called Sandy Alexander. Over the last few years, we’ve expanded our technology department, and my role is in product development and project management for the different technology initiatives our company is focusing on. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with First Line Software? A few years ago, we identified a need for printing menus for the casual dining industry. Therefore, we started to develop a solution for marketing individuals at the casual dining brands, to develop a platform for them to build versions of their menus. We were experiencing a challenge in developing technologies that can be integrated with printing. We wanted to expand the technology side of printing and help our clients easily manage their assets and that’s where we involved the First Line team. **SOLUTION** What was the scope of their involvement? Our main interaction with the First Line team is building a custom software. Additionally, we also worked with them to build an ordering portal so that clients can log in and see and purchase all their assets. We started this project around three and a half years ago and used an agile approach. The first phase is what we call the menu solution. We build menus based on the data from different restaurants using a versioning algorithm. Big chain restaurants have maybe hundreds of different versions of their menu, so we base the data on prices and regional requirements — since certain states require disclaimers. These menus can be quite cumbersome on the client’s part especially if they have to manage all of it manually. Therefore, the first phase is all about developing a tool to help clients better manage their menu data and versions. The second phase is to build an ordering portal, and bring other clients outside of the casual dining industry onto that portal. Before this, we had like 3–4 different ordering portals that we were using for different clients. It just became too time-consuming to keep up with all of the different portals, especially since each one has a different configuration on the backend. There’s a lot of button clicking, as well as not having good ways to import and export data, so we said it wasn’t a good way to do this. That's why we're building our own ordering portal with the First Line team, and developing a solution that can handle the different needs of our clients. Additionally, we use Jira to document and track all of our issues and features. What is the team composition? Right now, we have three developers who we work with. However, over the last three years, we used to have a few more people working on this project. We’re thinking about getting QA back, but we kind of stopped because of the COVID-19 pandemic.  How did you come to work with First Line Software? That I’m not sure about because they were already working with the First Line team before I joined the company. We did work with a web to print expert consultant when we first started the project, but I don’t know if they connected us to First Line or if we found them on our own. What is the status of this engagement? The company started working with them in October 2017, and it’s been ongoing since then. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? As far as metrics are concerned, we’ve been able to onboard a significant number of clients and they’ve all been able to use the software seamlessly. They’re a very great team to work with and they’re very knowledgeable. Often times they’re 1–2 steps ahead of us where they’ll provide us with different solutions on how to solve our problems. Sometimes, when we have a critical bug that pops up in the system, it is immediately deployed to the staging environment, so we can test it and get it into production. This way, it wouldn’t have any negative impact on our users. The team is really an integral part of keeping our clients happy. They really understand the business value and a lot of what we’re creating, which is helpful because they’re the ones building our software. How did First Line Software perform from a project management standpoint? The First Line team is great and they understand what we require for each of the features. They can go ahead and do it and if they can’t, they ask questions. If we have requirements that don’t make any sense, they’re always thinking one step ahead of us in coming up with solutions for those. The bulk of our documentation is in Jira along with the different user stories. They’re very responsive in Jira and we’re very clear with the business needs and requirements. All the comments in one specific issue are all in the same place, so it’s really easy to find and reference previous conversations. It’s kind of incredible how responsive they are sometimes because of the huge time difference. We also use Slack to communicate with them, Google Spreadsheets to help track the issues that we create in Jira, and use email to schedule meetings. Additionally, we have daily standup meetings with the team so we can talk and catch up with them every day for 15 minutes. We also have a backlog grooming session just to go through all the user stories, and at the end of each iteration, we have a demo of the new features that we deploy. Moreover, We run an agile method of software development, so we have three-week sprints where the team has a certain capacity to complete within those three weeks. They’ve always been very transparent because they tell us about their availability for the upcoming weeks. They created a calendar that shows their availability, so we have a good understanding of the team’s capacity for our next iteration. What did you find most impressive about them? We’re very impressed with their quickness in resolving certain issues and their transparency. They keep their estimates very realistic so that we’re not setting the expectations for our stakeholders unrealistically. They’re just a great team and I have nothing bad to say. Are there any areas they could improve? I don’t really have an answer to that one. I have nothing negative to say. Do you have any advice for potential customers? I would say that they’re very knowledgeable. I’ve worked with other developers, but I found that the First Line Team is very knowledgeable and helpful. I would totally recommend them to anyone who’s looking into their services. --- #### E-Commerce Web Dev for Consumer Products Company **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: First Line Software was hired by a consumer products company to develop an e-commerce website. The team is also tasked with ensuring the platform can integrate well with the company's existing ERP and CRM. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Consumer Products Company - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Feb 11, 2021 **Feedback Summary**: A successful and well-received e-commerce site was developed thanks to First Line Software. The team has been professional and expert in implementing the vision for the website. The client commends their willingness to go the extra mile to ensure the success of the project. ""Their expertise in the solution definitely made the difference." " **BACKGROUND** Please describe your company and your position there. Our company specializes in consumer products and I am the COO. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire First Line Software, and what were your goals? We hired FIrst Line to build our e-commerce site. They brought in the expertise with Epi and helped us realize our vision for the new site. **SOLUTION** How did you select First Line Software and what were the deciding factors? Through an RFP process. First Line was selected for its overall value in the RFP. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We carry a variety of signature brands and SKUs that appeal to a wide-arrange of customers. We needed a solution that integrated well with our ERP / CRM. We also wanted a platform that was best in class and one we can build on in the many years to come. As many project lifecycles go we initially started with a vision, scoped out the requirements, and quickly got to work through development sprints. How many people from the vendor's team worked with you, and what were their positions? 5 - 10, depending on different parts of the project plan. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The project was a major success and well-received by our customer base. We have seen an incremental uptick in business on our web sales. Describe their project management style, including communication tools and timelines. The First Line team is very professional and willing to do whatever it takes to get the project done successfully. We facilitated regular status meetings to keep key stakeholders aligned with all deliverables. What did you find most impressive or unique about this company? Their expertise in the solution definitely made the difference. Simply put there are subject matter experts and taught us a ton! Are there any areas for improvement or something they could have done differently? Not at this time. --- #### Software Development for Marketing Software Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2014 - Ongoing **Project Summary**: First Line Software is building a custom software product for a marketing automation firm. The team is developing features that support different workflows and manage file types for various marketing channels. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Strategy Officer, Triptych - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 9, 2019 **Feedback Summary**: Internal stakeholders are pleased with the quality of the work. Using an Agile approach, the team maintains open lines of communication to keep the client up-to-speed on project details. Their dedication, knowledge, and responsiveness make them a valuable partner. ""They’ve had the necessary expertise to implement our vision." " **BACKGROUND** Introduce your business and what you do there. I am the chief strategy officer at Triptych. We’re a marketing delivery company, meaning we do print and digital marketing. We also have a software sales and marketing enablement product, and I oversee that division of our firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with First Line Software? We were trying to develop software that made it incredibly easy for sales organizations to achieve their goals. We hired First Line because we couldn’t find an existing product that fit with our vision. One of the main challenges was finding a company that could understand and focus on our users—salespeople—and create a product that didn’t require extensive training. **SOLUTION** What was the scope of their involvement? It’s almost entirely development. They’ve been working to bring together disparate types of functionalities to help users manage omnichannel marketing efforts. Part of the challenges is building a product that handles different file types and size and creating a process for routing work to get approval from stakeholders. They’ve had to consider all different kinds of marketing—TV, bus wraps, email, and social media—along with traditional digital marketing. What is the team composition? I work with a broad group of people. Our relationship with them is not very hierarchical, and the team changes to match whatever we’re working on at that point in time. At different phases, I’ve spoken with a customer success manager, the vice president of sales, a lead developer, and a QA person. How did you come to work with First Line Software? We sent out an RFP to a group of firms from one of our tech partner’s approved vendor lists. Eventually, we narrowed down our options based on referrals. Although we went through that formalized process, it was the testimony from their past clients that lead us to choose First Line. What is the status of this engagement? We’ve been working with them for over five years now, and the partnership is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’re building a new product from the ground up, so I don’t have any metrics yet, but I am very satisfied with their work. They’ve had the necessary expertise to implement our vision. How did First Line Software perform from a project management standpoint? We’re in an Agile environment, so issues do come up, but they’re always moving the project forward. We’re happy with how they’ve managed change. Most of our communication happens through phone, email, or in-person dialogue. We have daily stand-ups and biweekly progress meetings. What did you find most impressive about them? Their network of services sets them apart. At this point, they’re our go-to development partner. I don’t feel that much of a distinction between their staff and my own. If I have a problem, or we decide to start another development project, I look to them first. They have a large team, and because of their breadth of services, they can give you that flexibility to work on other projects. Even if you don’t have a dedicated need, they can help you in many different ways. Adding another technology to your stack, for example, is one way they could support you. Are there any areas they could improve? We view them as a partner, but I sometimes have to remember that they are a separate group. We’ve had excellent communication with their team, but there have been times when their internal changes have causes problems. I’d like to see them reach out more proactively about staff changes or growth in certain areas. It would help us to know when they’re expanding their services because they’ve been growing quite a bit. Do you have any advice for potential customers? I would advise them to be very transparent and expect the same in return. --- #### Android App Dev for International Healthcare Solution **The Project** - Services: Mobile App Development - Project size: Less than $10,000 - Project length: Jan. - Mar. 2018 **Project Summary**: First Line Software designed and developed the Android mobile version of a web-based app for use in a highly specific target market. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, YAPILI - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Nov 6, 2018 **Feedback Summary**: The award-winning app has added significant value to business presentations and potential investments. First Line exceeded expectations at every stage, from impeccable customer service to professional expertise. The team was committed to delivering flawless, high quality results on time. ""We are confident that we will achieve even more success in the future with First Line." " **BACKGROUND** Please describe your company and your position there. I am the co-founder of YAPILI, a micro-subscription messaging service for health advice, online follow-up, and secure digital health records. In African societies where professional medical facilities are scarce, costly, and stigmatized, YAPILI offers people new opportunities to establish effortless, affordable, and confidential contact with local and international healthcare professionals for a variety of issues and conditions. After building the core team, developing the product, and rolling out a pilot program, I now advise on product roadmaps, financing, and operations.  **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire First Line Software? We approached First Line Software to design, build, and deploy our web-based solution as an Android app.  What were your goals for this project? We wanted to improve YAPILI’s usability on Android phones, which is the primary channel for online access in many of our African target markets.  **SOLUTION** How did you select this vendor? We had heard of them by word-of-mouth within the The Hague business ecosystem. After connecting with First Line and explaining our challenges and aspirations, we found their team relatable on business objectives, technical solutions, and work culture.  Describe the project in detail. This was a comprehensive and challenging software development task. Not only did First Line Software exceed our requirements in several engineering tasks, they also managed to guide us toward the backend enhancements necessary to serve the new app. Work began within four weeks of the initial engagement, and our very tight deadline was no issue for them. They were incredibly responsive to our needs and scaled quickly when required. We were not only grateful but surprised that such professional discipline still exists today. What was the team composition? The team consisted of an Android developer and business team from First Line as well as a technical team from YAPILI. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The product has improved our business position enormously. In addition to winning awards, we are able to speak to interested investors with more confidence and a stronger product. Not only did First Line deliver on time, but their outstandingly professional, polite team easily surpassed the high standards we expected.  How effective was the workflow between your team and theirs? Communication was their preeminent skill. Prior to development, they walked us through their process quickly and simply in order to clarify the scope and timeline of the agreement. They informed us immediately of any delays or complications, then worked tirelessly to resolve them.  What did you find most impressive about this company? Because of their solid work ethos, flexibility, and mastery of skill, they are the most reliable aspect of our delivery pipeline. We are confident that we will achieve even more success in the future with First Line, so they will continue to be our first choice.  Are there any areas for improvement? Based on the quality of our deliverables and the work produced by our collaboration, we saw no areas for improvement. We highly recommend them to anyone pursuing a software development project, regardless of complexity. --- #### Web App Dev for Energy Strategy Management Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Sep. 2016 - Ongoing **Project Summary**: First Line Software provided resource supplementation for core analysis, database optimization, web application development, and QA. They are currently engaged in additional business operations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** VP of Engineering, Phoenix ET - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 9, 2017 **Feedback Summary**: First Line Software’s contract resources and QA support have helped stabilize costs, increase productivity, and increase quality and automation levels. The team is available and flexible in communication despite a time zone difference.  They provide thorough, adaptable, and detail-oriented service. ""Their level of service, attention to detail, quality, and thoroughness are all impressive." " **BACKGROUND** Introduce your business and what you do there. I’m the VP of Engineering for Phoenix Energy Technologies. We provide cloud-based IoT [Internet of Things] enterprise energy management solutions, which include energy monitoring and optimizations and reductions across buildings for a variety of different verticals. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with First Line Software? We needed quick, scalable resources. We were growing our teams and I wanted to add an offshore team to supplement the people we were hiring locally. I was looking for trustworthy senior engineers that could work with Agile methodologies and had good communication skills. **SOLUTION** What was the scope of their involvement? The product set of our company is mature and we were developing enhancements to web applications. The core Engineering team, design, and architecture are all local since there is a high complexity and deep domain knowledge required in our space. First Line was brought on for a particular project and has since been assigned to another engagement that became more important from a business standpoint. They initially provided resource supplementation for web application and database development and QA [quality assurance]. We since pivoted them to help build out new product offering that is launching in Q4 of this year. The technologies core is Microsoft stack – so primarily Microsoft.NET and SQL Server. What is the team dynamic? We initially brought in a more senior person to help with project and process standup, followed by a few more developers and QA specialists. We invited them to our California office location for requirements gathering and to build trust and communication with our local team. Currently, we’re using 4 of their members including the project team lead. We plan to bring them on for other projects in 2018 but the team size has been adequate for our current work. We follow Agile, so our teams have Scrum meetings every day, either phone or sometimes via chat if little to discuss. We also conduct biweekly sprint planning, demo, and retrospectives. I also get on the phone with them on a monthly basis for higher level management meetings to discuss the current team, if there are any concerns, or identify opportunities to continue to streamline the processes. Open communication is key with remotely distributed teams. How did you come to work with First Line Software? I first worked with the FirstLine team 10 years ago when I was working for ScriptLogic. We were looking for an offshore development partner that could help us scale our Product Development costs. We looked at several different vendors, did site visits, and selected the FirstLine team. Over the years at ScriptLogic we grew pretty large teams that supported multiple commercial software products; ranging from in the 50 – 60-person range at one point. We contracted with them for development, QA, tech writing, and user interface/user experience design. ScriptLogic was bought by Quest Software and while in Engineering leadership there we expanded FirstLine teams for some additional products. Quest Software was subsequently acquired by Dell, and we had to onboard FirstLine as a Dell approved offshore partner and continued to use them to supplement our Product Development initiatives. As I started building our Engineering and products teams here at PhoenixET, I knew that First Line would be a good option for managing costs and helping me ramp things up quickly. They’ve been a trusted partner to me for many years and have been able to adapt to whatever products or technologies I’ve needed, whether it was the Microsoft stack or an open-source technology. I appreciate that FirstLine is flexible on the business side and always able to find the right skills for my projects because I don’t have to start over with a new partner every time. What is the status of this engagement? We started working with First Line in September 2016 and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve helped me contain costs as we scaled the team and have definitely helped us increase our productivity as a department by providing supplemental contract resources. The quality and automation levels will increase over time as we have more QA. The team is adaptive and strives hard to meet the schedules as required. How did First Line Software perform from a project management standpoint? Overall, they’re excellent to work with and if I have a question or a point to discuss, I can reach out to them and they are thoughtful and collaborative. They’re highly available despite the time zone difference; our project manager has been happy to jump on a call if needed at 10 PM. On the account management and sales executive side, they’ve been top-notch and supportive. Early on, FirstLine met with our executive team in order to present company overview which made everyone comfortable with them coming in as a new partner (since nobody knew them but me!). What did you find most impressive about them? Their level of service, attention to detail, quality, and thoroughness are all impressive. FirstLine works to integrate and understand the whole product set so they can be a helpful part of our team, unlike other offshore companies that simply follow instructions on project tasks. They’re dedicated, want to do the right thing, and not afraid to ask questions. Are there any areas they could improve? The only drawback is their cost—as they’re not the cheapest but we also get what we pay for. They need to continue to maintain prices and models at a competitive level. Do you have any advice for future clients of theirs? Don’t be afraid to ask for their input. Many people think that everything needs to be spelled out up front when working with offshore companies, it’s great if you can do that all upfront. I’ve done it so many times that we have cookie cutter template processes, but for a new company starting with offshoring, it’s often because the current teams are resource-challenged and costs are tough. In that process, I would say don’t be afraid to work with FirstLine jointly to help get the right project teams, infrastructure, and process in place to manage. They’re not just an outsourcing company where the client hands over detailed specifications and they go away and build to spec; depending on your current team and resources they can also be a great supplementing resource partner to help validate whether you have the right offshoring plan in mind – appropriate staffing levels, skills, architecture, design or technology choices even. --- #### Web Development Staff Augmentation for Web Solutions Company **The Project** - Services: IT Staff Augmentation, Web Development - Project size: Confidential - Project length: Jan. - Oct. 2023 **Project Summary**: First Line Software provided web development staff augmentation for a web solutions company. The team was responsible for developing a website using Optimizely for an end client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, BlueBolt, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 12, 2024 **Feedback Summary**: Thanks to First Line Software's efforts, the website met user acquisition goals and experienced rapid improvement after launch. Despite not managing the project, the team delivered on time and communicated via virtual meetings, email, and messages. Their highly skilled developers were impressive. "''First Line Software has a very deep bench of highly skilled, smart, and hardworking developers.''" **BACKGROUND** Please describe your company and position.I am the President of BlueBolt, Inc.Describe what your company does in a single sentence.BlueBolt provides website solutions for e-commerce, CMS, and site search. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire First Line Software to accomplish?Augment our Optimizely teamHelp deliver a complex Optimizely project **SOLUTION** How did you find First Line Software?ReferralWhy did you select First Line Software over others?High ratingsGreat culture fitReferred to meHow many teammates from First Line Software were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.BlueBolt was engaged to develop a website to be built on the Optimizely platform for a customer in the retail energy sector. The development of this website was very challenging and included a lot of systems integrations and robust business process enablement. Throught First Line, BlueBolt was able to augment our development staff so that we could have enough development throughput to deliver this project on schedule. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Project delivered on time.Website met customer acquisition goals.Website experienced rapid improvement after the launch of the MVP.Describe their project management. Did they deliver items on time? How did they respond to your needs?First Line did not provide project management for this engagement.What was your primary form of communication with First Line Software?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?First Line Software has a very deep bench of highly skilled, smart, and hardworking developers.Are there any areas for improvement or something First Line Software could have done differently?Nope. --- #### Web App Dev & UX/UI Update for Lab Automation Company **The Project** - Services: Custom Software Development, Web Development - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2021 - Ongoing **Project Summary**: First Line Software has been hired by a lab automation company to develop a web application for their end client. The team is responsible for making the desktop app's UI functionality available in the cloud.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Lab Automation Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Aug 7, 2024 **Feedback Summary**: First Line Software has delivered a functional product and is constantly available to ensure the team is on top of work items. The team provides regular progress reports, demonstrates a commitment to customer satisfaction, and maintains communication with the client through virtual meetings. ""First Line Software's commitment to customer satisfaction is impressive."" **BACKGROUND** Please describe your company and position.I am the VP of a lab automation companyDescribe what your company does in a single sentence.Lab automation **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire First Line Software to accomplish?Create a web appUpdate the interface on a desktop app **SOLUTION** How did you find First Line Software?ReferralWhy did you select First Line Software over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from First Line Software were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The main project required us taking desktop application and making the UI functionality available in the cloud.  WE deliver first version to customer and worked on a longer plan **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?working productDescribe their project management. Did they deliver items on time? How did they respond to your needs?Always available to make sure the team is on top of work itemsReported on progressWhat was your primary form of communication with First Line Software?Virtual MeetingWhat did you find most impressive or unique about this company?First Line Software's commitment to customer satisfaction is impressive.Are there any areas for improvement or something First Line Software could have done differently?none --- #### IT Staff Augmentation for Digital Experience Agency **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Jan. 2020 - July 2025 **Project Summary**: First Line Software has provided IT staff augmentation services for a digital experience agency. They have been tasked with boosting the client's resources to enable them to meet their deadlines. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Delivery, Digital Experience Agency - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 8, 2024 **Feedback Summary**: First Line Software has provided the client with skilled and knowledgeable talents who have seamlessly integrated into their teams. The service provider has delivered the project on time and within budget and demonstrated stellar project management throughout. Their prompt responsiveness is superb. ""We were most impressed with their communication, transparency, and can-do attitude."" **BACKGROUND** Please describe your company and position. I am the Head of Delivery of a Digital Experience AgencyDescribe what your company does in a single sentence.Build and optimise digital experiences to achieve great outcomes for clients. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire First Line Software to accomplish?Increase capacity **SOLUTION** How did you find First Line Software?ReferralWhy did you select First Line Software over others?Great culture fitGood value for costReferred to meHow many teammates from First Line Software were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We approached FLS to provide burst resources to enable us to hit challenging deadlines. They supplied skilled, knowledgeable staff promptly and they fit in well with our teams. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Deadlines were met and project budgets were kept within tolerance.Describe their project management. Did they deliver items on time? How did they respond to your needs?We didn't source project management directly from FLS, but they responded quickly to our needs and sourced the skillsets we needed.What was your primary form of communication with First Line Software?Virtual MeetingWhat did you find most impressive or unique about this company?We were most impressed with their communication, transparency, and can-do attitude.Are there any areas for improvement or something First Line Software could have done differently?Nothing I can think of. --- ## Portfolio & Awards ### Retail Shopper Behavior Data Analytics System The Company  Our customer is a consulting company that specializes in the development and implementation of BI systems for retailers.   The Product  Their first proprietary product is a decision support system based on retail shopper behavior analysis.  This packaged solution is made up of Wi-Fi sensors. The sensors are installed in retail outlets and collect statistics about retail visitor behavior. The information is collected by passive monitoring of the shoppers’ Wi-Fi gadgets (smartphones, tablets) within a 2.4 GHz range. Signal intensity and detection times are recorded as well as the shopper’s system-generated unique device ID.  This software analyzes the collected data and converts it into detailed and multi-dimensional reports  that assess the shopper behavior in various analytical datasets:  Visit duration – the time spent by shoppers in the retail outlet  Capture rate – actual visit percentage of the total number of shoppers  Loyalty – follow-up call analytics  Bounce rate – a percentage of shoppers who left without making purchases Outlet heatmap – concentration of retail shopper traffic.  Project Development  First Line Software developed the cloud-based software solution and performed the testing. Technologically, the monitoring system consists of Wi-Fi routers with advanced weaving, a server collecting and processing the data, and a web application that allows the retail manager to access and understand the shopping trends inside each store utilizing the system.   Additionally, First Line Software developed an ad delivery feature that sent text messages to subscribed, loyalty shoppers as they passed the retail outlet using geofencing from the monitoring system  Project Technology  Linux/OpenWRT + ASP.NET MVC/ASP.NET Web API /Highcharts/ d3.js / MSSQL / ADO.NET  Entity Framework  PHP/Knockout/ PostgreSQL ### Corporate Intranet First Line Software developed a robust corporate intranet to support staff with company news, information, tools, HR resources, community engagement, and self-service capabilities. The system helps connect staff and management socially which in turn increases job satisfaction and inspires company loyalty. Employees can advance their careers by applying for different roles on new projects announced on the platform.  Project Deliverables  First Line Software took on the development of a multi-functional intranet based on customizing the Sitefinity CMS platform.  The project team evaluated the client's requirements and prepared a technical brief.  They prioritized the client requirements and created a backlog for the minimum viable product (MVP). The team commenced with development work and customization of the Sitefinity platform.  They presented a product demo to the product owners.  The team conducted testing and released the intranet into production.  Intranet Features  The client now has an intranet site that contains company-wide information and functionality to support multiple corporate resources. Key features of the intranet include:  Company news with a section for employees to post information about activities and personal interests such as volunteer work or hobbies Onboarding materials and employee documents such as forms to request time off. Employee search capabilities assist hiring managers with finding candidates for open positions or projects, by name or technical skills.  Announcements about new projects and opportunities to apply to work on the project in specific roles.  Employees complete a CV profile that generates a CV for hiring managers to access when searching for internal job candidates.  ### Single platform for Websites of the O’Neill The founder of the company, Jack O’Neill, initially developed wetsuits for surfers. Later on, he extended the product line which today includes wetsuits for surfing, diving, wakeboarding, and a line of beach lifestyle sportswear. The oneill.com website supports a global community of extreme sports enthusiasts and publishes news and video reports covering the extreme lifestyle. The O’Neill platform covers three geographic regions – the United States, Western Europe, and Australia by localizing the content as well as prices, product range, and delivery terms. Project Development When this project was initiated, there were three sections of the portal – covering Europe,  Australia, and the United States – that had been developed and were functioning as individual websites, including the use of separate CMS systems. This approach required excessive support and the O’Neill executives were faced with making a decision to consolidate resources within a  single content management system and base it on Optimizely (Episerver). When First Line Software took over the project from the initial vendor, it optimized the process of platform development and resolved issues associated with responsive design and randomizing.  Within one month, FLS completed the project and launched the combined portal into production. Accomplished tasks Adjusted the internal application structure to make further development easier Launched the website in production Continues to provide ongoing technical support on a 24/7 basis The Result O’Neill was able to seamlessly transfer the project from the original vendor to First Line Software. The FLS team facilitated a transparent development process, launched the portal into production, and delivered a centralized regional content management system. First Line Software continues to provide ongoing technical support for the portal. The Technological Stack Optimizely (Episerver) – CMS-system  .Net and ASP.Net MVC – applied technologies ### Content Management Platform For Global Publisher Our client undertook a strategic initiative to consolidate its 60+ online publications on a single  Content Management System (CMS) in order to ensure uniform functionality, minimize maintenance costs, and to streamline online ad delivery, and maximize ad revenues. The key component of this program was the development of a unified content management platform based on Episerver (Optimizely) to enable the migration of client's websites.  First Line was engaged as the lead technical partner of the program. First Line set up a dedicated team of software engineers to deliver the project.  The platform developed by First Line consists of two main components: Core: Web development framework (to be used mainly by developers) for creating websites’ architecture and data structures and for optimizing the interaction between the CMS and the database Web editorial: An environment (workplace) for website editors that extends the standard CMS functionality and creates a highly intuitive user interface First Line worked in a highly  distributed environment, interacting with multiple outside teams and remote customers. Our specialists were responsible for the development, testing, configuration, support, and user documentation for the entire content management platform. We also developed a proprietary methodology for the rapid migration of very large volumes of existing content to Episerver CMS. This methodology leaves the original look and feels and the URL structure intact, providing editors with the full range of Episerver’s online engagement capabilities while preserving familiarity and ease-of-use and maximizing SEO benefits at the same time. ### Automation of Archive and Logistics Center Client: Our client is one of the largest banks in Europe. Project / Business Initiative FLS was selected to automate its Archive and Logistics Center (ALC), which occupied 53,000 square meters. The challenging fact is that the ALC employees have no physical access to the storage areas and the entire process of archive operations is fully automated. The client wanted to create a consolidated ALC to process and store the bank’s documentation packed in archive boxes. Special climate conditions were required in the storage zone - a reduced oxygen supply to protect the warehouse from fire, rodents, and insects.  Results: There was a dramatic reduction in the amount of time it took to receive documents from the bank ACL - from 3 weeks to a couple hours. ### Programming module for Airlines’s mobile app The luggage tracking service is based on the SITA BagJourney system, which operates by transmitting messages to SITA while moving luggage from one checkpoint to another in preparation for departure: at check-in, when loading on the aircraft, upon arrival at transfer points and at the destination airport. The efficiency of BagJourney is based on analysis of a substantial amount of data collected from 400 airports and 500 airlines. The newly-developed software module by First Line Software collects technical data from SITA, saves it to a database, analyzes and converts information into a user-friendly format. With the enhanced mobile application, passengers will know when their suitcase has been inspected and loaded on board. This is especially important for passengers who have connecting flights and check their luggage at the departure airport directly to their final destination. ### The Cloud-Based Electronic Medical Records System The Client engaged with First Line Software to develop a cloud-based EMR software. The First Line team was responsible for designing and developing both the desktop version and mobile app, conducting testing, and ultimately providing post-release maintenance. The team was composed of more than 20 technical experts including an architect, developers, a business analyst, software testers, a UX designer, and mobile developers.  C2C is a fully-featured, cloud-based practice and clinical management software designed for medical specialists and general practice physicians. The C2C tools can be used by a medical practice of any size and at any location. The application is accessible from any desktop or laptop hosting Windows or Mac software and on Apple or Android mobile devices using native mobile applications.  The Practice Administration module provides functionality for configuring practice details, scheduling, messaging, and prescribing medication. It also allows doctors to manage their settings and set preferences like “favorite tests”.  Receptionists can book appointments for patients, manage demographic information, intake patients for appointments, and create invoices using multiple payment methods.  Doctors are able to run consults, request and review tests, manage patient clinical history, and other specific actions.  Key technical features  Application hosting using MS Azure Integration with Medicare (universal healthcare system in Australia)  Integration with Medication and Medication Interactions (MIMS) databases  Integration with Secure Messaging systems  Middleware for sharing HL7 format files and supporting on-demand printing  Application for patients to view clinical information, provide personal details, and search for appointments iOS and Android mobile apps  Integration and fully supporting speech recognition functionality  ### Customer service and eCommerce portal Our client is the largest logistics enterprise operating with 41,900 post office locations and 350,000 employees. Initially, the company had only a static information website with some additional services. Users were able to calculate postage and shipping costs, track packages, search for post office locations, and order courier deliveries. But requests for new services and capabilities kept coming in a continuous flow. First Line Software was engaged to develop new functionality. We automated the ability for customers to order and pay for a range of services as well as carried out maintenance and performance optimization of the system. The Solution A First Line Software team of specialists implemented several major improvements to the customer’s portal: No form is required for parcel mailing.  When calculating the delivery cost of a mailing, the user can assign a parcel track number through the portal. The only thing left to do is hand off the item to the post office or request a courier to pick it up and deliver the item.   Prompting and geolocation service. The customer’s address is verified with an internal online service that validates the address entered by the user and notifies them if there are any mistakes.   Request a courier. The portal user can submit a request for a courier to pick up and deliver the mail or package within a simple form.   Delivery to the automated parcel terminal. This function allows users to order mail delivery to the parcel terminal using an application form and track the delivery status.   Custom postcards. The user can use their own design elements to create a postcard and order it to be mailed.   SMS notification of delivery status. For convenient tracking of the mail or package, the user can request an SMS notification of the delivery status.   Online payments The Result Over a period of six months, First Line Software implemented and scaled up several important business functions for the customer portal.  ### Tracking Device Development First Line Software worked with an innovative US startup company based in Seattle, Washington to develop a prototype device and accompanying software that enables its users to track their cargo, bag, or package anywhere in the world. This device is an incredible tool that companies can leverage to recover stolen property, track accurate progress of shipping within the supply chain, and consumers can use to track their valuables sent to loved ones. Part of what makes this device so unique is that it uses two location tracking technologies simultaneously – GSM and GPS. The device uses a GSM module in its customary mode, i.e. its location details are sent out by connecting to the nearest cell towers utilizing Cell-ID triangulation. One advantage of this technology is the efficient battery power consumption – one charge is sufficient for three years of continuous use. One disadvantage is the limited accuracy of the location – between 100 and 200 meters. In case of emergency and upon user request, it is possible to activate operation of the higher energyconsuming, but more precise GPS module. For example, if an object that is connected to an iTraq tracking device First Line Software met all design requirements and completed the prototype development within six months. The device case was downsized to 21×12 square millimeters. The battery life is guaranteed to last from one to three years of continuous use and will power 1500 sessions. Both the GSM and GPS modules are embedded in the device case along with the battery. A mobile application for iOS and Android was developed to allow the end user to access the device and package location at any time using a mobile device. The mobile application can be customized to meet the user’s specific requirements and can be used to track the object’s movement on a map worldwide.  ### Clinical Pathways System Development A clinical pathway is one of the main tools used to manage the quality in patient care concerning the standardization of care workflow and processes. Implementation of the clinical pathways reduces the variability in clinical practice and improves outcomes. Clinical pathways aim to promote organized and efficient care based on evidence-based medicine and aim to optimize outcomes in inpatient and ambulatory settings. Our client - a leading Academic Medical Center in the United States, has engaged First Line Software to design and implement a healthcare software application that would allow the institution to define and execute a range of clinical pathways on a single technological platform that is integrated with EPIC medical EHR system on multiple levels. Working jointly with clinicians, analytical team, and leadership of the IT organization from the client institution the First Line team has created a flexible Clinical Pathways platform where analysts can author virtually any pathway, define clinical dependencies and business logic, and document the workflow.     ### Mobile Application for Sales Agents RW3 asked First Line Software to develop a mobile application to help field staff collect price information directly on the sales floor while completing their task as quickly as possible. The specific of the job is that shop staff react negatively to competitors’ price-fixing, despite the absence of an official ban on such actions. The task of the employee was to get as much information into the database as possible. An iPhone app needed to be developed, allowing data to be entered in a couple of clicks without attracting undue attention. A critical aspect of the project was to eliminate as much incorrect information in the database as possible. Given the activity, the probability of incorrectly entering data could be high, so the application needed to be built with error detection and correction systems in place. The application had to make this process as smooth as possible while maintaining accuracy. The Solution The mobile app detects the location of the employee, connects to a server to retrieve data on the nearest shops, and for the selected shop it loads categories and subcategories of products. All further work by the user can be done offline. Once the category is selected, the user adds the prices of the products represented in that category in an inline mode. The app interacts with a portable barcode scanner that connects via Bluetooth to a smartphone and simplifies the task of entering a barcode. When completed, the data is sent to the server in batch mode. Within just a couple of months of the start of development, the first version was released into the product and went straight into the work of RW3 ‘field agents’. The solution has made it possible to speed up staff work considerably and increase the amount of data collected. More than 100,000 products have already been priced in the application.    ### E-Commerce Platform for a Global Retail Group The Client An International retail group. The company operates more than 300 supermarkets and employs over 50,500 people. The Challenge Initial improvements: Product catalog development Rapid migration of the client’s website Customer profile development Migration of loyalty transactions from the web to mobile applications Digital Asset Management (DAM) system implementation During the entire project, First Line Software operates as a UX technology expert and designed several client projects. Development of a customer personal profile account During the next phase, First Line Software developed and integrated these solutions: Customer profiles Number of points Transaction history of points Personalized promotions according to their transaction history (based on machine learning) General promotional campaigns Development of a product catalog First Line’s engineers architected and developed solutions to: Integrate a Product Information Management System with the SAP ERP System Establish an updated product catalog Develop web-searching, create a web-editorial interface, and arrange vendor code according to the product catalog Build a consumer list and shopping basket calculators Integrate with the cashier system Integrate with a media archive including product photo content  First Line developed a platform for the migration of large volumes of existing content to the Optimizely CMS. This platform consists of a number of components that extend the functionality of the standard Optimizely (Episerver) CMS and optimize working with big data.  Features A High-performance system (250,000 users) 70 users per second visit the website (approximately 2 million users per day – one of the highest volumes in the retail industry) The product catalog consists of more than 100,000 items 20 million customers take part in the Client’s promotions (events, discounts, etc.)   ### Mobile Application for Smart Device Our client is an American watch company promoting a distinctive watch line. The Problem The client produced a concept of a truly innovative wristwatch for the consumer market. This watch assists users in saving and remembering the most noteworthy moments of their lives. The device is equipped with an e-ink display and a special button to push when something significant occurs.When a user pushes the button, the display records an event. Up to five events per month can be recorded. A step-by-step image similar to an infographic is displayed to visualize the intensity ofthe user’s life for the month. The watch operates with a smartphone; the control and editing of the event are performed by a mobile application developed by First Line Software. The Solution The mobile application is powered by both the iOS and Android platforms and facilitates interoperability between the watch and smartphone over BLE (Bluetooth Low Energy) protocol. Theapp connects the user’s watch and smartphone to add and edit events, add photos, descriptions, and geolocation, and finally, share events with other users. A BLE Testing Suite production control system was developed as part of the project. The watches are manufactured in China and the system implemented at the production site provides one hundred percent testing of the products. The Results Our client products are being actively promoted to the American consumer market. The Technological Stack  iOS SDK, Objective-C, Android SDK, Java, REST, JSON Server-side: Amazon WS, Java, PostgreSQL; BLE Testing Suite: Linux, QT, GPIB Bluetooth 4.0 (Low Energy) with GATT profile ### Machine Learning for Data Governance in a Hospital This continuous stream of analytics insights is often taxing for the infrastructure and is a burden for supporting IT staff. It is important to understand the following questions in order to increase the value of available analytics and potentially reduce the number of such artifacts: Which clinical, operational, or financial metrics are associated with a given report or a dashboard? Is a given report a complete and/or partial duplicate of another report? Do these reports refer to the same and correct data elements in the source EHR? Who are the right consumers for these insights in the organizations and who should have the rights to access them? Answering these questions is challenging considering the amount of involved data and new artifacts constantly appearing. A leading healthcare system in the United States has approached us for help. We have developed for this organization a searchable catalog that contains over 100,000 analytical insights and has been helping to automatically organize and classify them. We’ve been using machine learning algorithms to detect duplicates and similarities in the reports and provide the assignment of the right metrics and portfolio membership. These processes continue to evolve and improve with minimal human involvement as new analytical insights are being developed. Upon deployment into production this system has helped to reduce analytical inventory by nearly 20%, cut turnaround in producing new reports nearly in half, and significantly improved the quality of analytics for the organization. The infrastructure has been developed utilizing Microsoft Technology stack - .NET/MVC, Entity Framework, C#, SQL Server. ### Web-Application for Energy Management Our client provides services for energy management based on their specialized software and research to enable the optimization of energy consumption. Their customers are some of the largest retail and hospitality chains, universities, theaters, and many more organizations with large facility portfolios. They use this solution for enterprise energy management that provides their customers with energy cost reductions. First Line Software has been developing a web application for the client’s platform, so customers can view the energy data for their buildings in real time. The application alerts the client about any trouble spots such as higher energy consumption and can be used by the client to compare different indicators themselves.   First Line Software developed the “Command and control service”, which allows for the management of several groups of devices from the unified system. Previously each device was controlled separately. First Line Software implemented Microsoft Reporting Services, a simple analytics toolkit. Four software development professionals from First Line Software developed the Building View solution. This solution is used to monitor the operation of energy-consuming appliances in the building. It provides real-time visibility with its console and assembles statistical analysis based on collected data. The solution was already in place but First Line redesigned and redeveloped it for their client. ### Application Development of Financial Systems Client: Contmatic Phoenix is a leading IT company founded in 1987 and based in Brazil. It specializes in the development of advanced software solutions for accounting and company tax management. With more than 17,000 active customers and over 100,000 users Contmatic Phoenix is the largest software company specializing in accounting in São Paulo and one of the largest players in this sector in all of Brazil. Solution: First Line Software applied modern technology methodology to ensure fast application performance, scalability and high-speed development. In particular, by using Java, and the REST-approach, the team was able to develop a cross-platform system that can be easily integrated with other systems as necessary.   ### Large-Scale Passenger Loyalty Platform First Line was engaged by a system integration firm as part of a larger IT transformation program for the end client, one of the world’s largest passenger railroad carriers. Our experts were responsible for the requirements elaboration, design, development, testing, integration, and deployment of the core engine of the platform. In the first phase of the project, our team delivered a loyalty system that includes the following functionality: Online account management for passengers, Miles accrual and redemption, Bonus engine and rule-based decisions, and Integration with multiple internal and external systems. Ticketing and payment system, Customer support call center. The platform was successfully developed on time and on a budget. Total effort: 160 person-months   ### GenAI Solution for Upselling and Cross-Selling The Client Our client operates a vendor platform that connects restaurants with corporate offices, hospitals, universities, retail locations, and distribution centers, serving more than 10 million meals per year. It also offers popup events, café services, and food delivery perks for companies. Challenge Our team needed to implement a feature within the client’s existing food delivery app to increase average order value and enhance the customer experience by intelligently suggesting relevant items to upsell and cross-sell. Traditional methods like manual recommendations or basic collaborative filtering were considered too time-consuming and costly to develop and maintain. Solution Leveraging the power of generative AI, specifically large language models (LLMs) like GPT-4o, GPT-4o-mini, and Gemini Flash, First Line Software implemented a system to dynamically generate personalized upsell and cross-sell suggestions within the client’s mobile app. This system analyzes the user’s current order and generates recommendations and explanations for why the items might be appealing to the existing order. The system also collects user feedback on these suggestions to continuously improve its performance and personalize the experience further. Key Benefits Contextual Cross-selling The AI can go beyond basic pairings to suggest diverse cross-sell options, such as adding a side dish or recommending a specific drink. Explanatory Upselling Building trust and transparency by explaining why an item is suggested, the AI builds trust with the user and increases the likelihood of conversion.  Location-based Suggestions The system uses location to suggest items based on the current weather. For example, on a cold day in Seattle, the AI may recommend warm and comforting dishes. Restaurants could upload their sales data to the platform, allowing the AI to analyze order patterns and identify popular pairings. This provides valuable insights for menu optimization and targeted. ### EEG Wearable Hat for Real-Time Brain Monitoring Our client, EEG / Neuroana, is an Australian company that has developed an EEG wearable hat with electrodes to measure and analyze brain impulses with Artificial Intelligence (AI). By monitoring brain activity in real-time, it evaluates your mental state, ranging from calm and focused to stressed or anxious.  Project Overview This project aimed to create a wearable EEG device hat designed to analyze and optimize mental well-being. By monitoring brain activity in real-time, it evaluates your mental state, ranging from calm and focused to stressed or anxious. A mobile app then provides recommendations to help harmonize your mental state, fostering reduced stress, heightened productivity, and an overall sense of mental balance. Technical Features: Scalable Neural Network Design: The AI module uses a deep learning architecture optimized for time-series data, ensuring effective handling of EEG signal variability. Real-Time Processing: TensorFlow’s performance optimizations allow the AI to process and predict mental states in near real-time, delivering immediate feedback. Edge Computing Capabilities: While the model primarily operates in the cloud for computational efficiency, certain lightweight inference tasks can run on the mobile device to ensure a seamless user experience. Data Privacy and Security: The AI module ensures that all EEG data is anonymized and encrypted during transmission and storage, adhering to strict privacy standards. Future Directions: The AI module is designed to be extensible, allowing for integration with advanced techniques such as federated learning. This approach could further enhance privacy and model personalization by enabling on-device learning without compromising user data security. Practical Usage and Industry Areas Enhanced Mental Well-being Solutions Seamless Data Processing and AI Integration Privacy-Focused and Secure Solution Scalable and Adaptable AI Architecture Versatile Applications Across Multiple Industries ### Warehouse of Spare Components The client is a large producer of agricultural machinery. Turnover in the company constitutes over 500 million US dollars a year. The company is certified in the use of the ISO 9001 quality management system. The Problem  The company faced ambitious goals: to increase turnover by 40% in three years, to considerably increase product quality and service, and to expand the international markets of sale. This company undertook a complex restructuring of all logistics of spare components. The traditional Inventory Accounting System (IAS) couldn’t provide paperless technology for the management of cargo flows and required confirmation of accomplishment of all transactions and updating of the remaining balance manually.  The Solution  To have the opportunity to flexibly and economically work on all logistics chains, the client resorted to the use of the system decision that is managed manually and supported by radio and loading equipment, and at the expense of this different high flexibility. After detailed research of the market, the client chose the viastore WMS system, created by the German company viastore WMS systems GmbH. The viastore WMS company installed a warehouse control system of viastore WMS. The software completely covers the functionality of logistic processes and manages not only 15 manual racking areas but also lift trucks, materials transactions, and floor vehicles. In total, 27 stationary workplaces, 16 loading terminals, and also 12 portable radios are controlled with the help of viastore WMS in combination with paperless commissioning. The Results  Increase in storage capacity by 3 times  Increase in general cargo turnover in tons by 30%  Growth of speed of customer service more than twice over Work performance improvement by more than 3.5 times  Reducing the number of warehouse personnel by half  ### Automating Real Estate Compliance Challenges Simplifying Regulatory Challenges with RegulationAI RegulationAI automates real estate compliance checks, reducing manual workload, ensuring accuracy, and keeping businesses ahead of evolving regulations. Key Real Estate Compliance Challenges Ever-Changing Regulations: New legal frameworks, such as the Corporate Transparency Act (CTA) in the U.S. and the Anti-Money Laundering Directive (AMLD) in the EU, require constant adaptation in real estate compliance.To comply with Complex Documentation: To comply with multiple legal requirements, including the Residential Tenancies Act (RTA), the Statute of Frauds for purchase contracts, and USPAP for property valuation. Zoning & Building Codes: To align with the International Building Code (IBC), local zoning laws, and environmental mandates like the National Environmental Policy Act (NEPA). Cross-Border Compliance Complexity: To adhere to different regulatory requirements across jurisdictions, creating additional challenges in maintaining compliance consistency. How RegulationAI Enhances Real Estate Compliance Faster Compliance: Automates reviews, cutting costs by up to 50% and reducing compliance time by 70%, allowing businesses to focus on growth. Scalability & Customization: Supports multiple jurisdictions, integrating seamlessly with frameworks such as RESPA, AMLD, and additional country-specific legal requirements. Enterprise-Grade Security & Privacy: Deployed on Microsoft Azure’s OpenAI private cloud, ensuring real estate compliance with GDPR, HIPAA, and CCPA, while encrypting data to prevent security breaches. AI-Powered Risk Assessment: Detects potential risks with 95% accuracy, flagging compliance issues before they become costly problems. Regulatory Adaptability: Keeps up with legal changes, ensuring compliance teams stay informed and businesses remain aligned with current regulations. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_cloud_consulting_company_boston_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_systems_integration_company_berlin_2026.svg) ### Industry Recognitions - Best Software Development Companies in Boston 2023 - 2019 Best E-Commerce Development - 30 Fastest Growing Tech companies 2018 - The 2023 Global Outsourcing 100 by IAOP - First Line Software is Award Winner in Innovation in Software Development Services 2017 by Corporate LiveWire - First Line Software listed in 10 Fastest Growing Software Companies of The Silicon Review for 2016 - The Scrum Capability Medallion Bronze 2012 - TOP-100 Global Services Annual Global Outsourcing Industry analysis - First Line Software listed in 20 Most Promising Software Testing Solution Providers 2016 by CIO Review - First Line Software Profiled in Gartner Market Guide Report 2014 ## Key Clients - Intersystems - Sandy Alexander - Triptych - Liebherr - Viastore - Tupperware - O'Neil ## Packages ## Locations (8) ### Cambridge, MA (Headquarters) - 1 Broadway - Cambridge, MA 02142 - United States - 6 - 9 employees - Phone: (877)737-7178 ### Den Haag, Netherlands - 70 Zeestraat - Den Haag 2518 AC - Netherlands - 10 - 15 employees - Phone: +31 070 217 01 12 ### Praha, Czech Republic - 10 Na Hřebenech II - Praha 147 00 - Czech Republic - 31 - 40 employees - Phone: +420 777 085 730 ### Berlin, Germany - 21 Eberbacher Straße - Berlin 14197 - Germany - 10 - 15 employees - Phone: +49 (0) 176 7002 9312 ### Cirencester, England - 12 Black Jack Street - Cirencester GL7 2AA - England - 2 - 5 employees - Phone: +44 7777 878 40 ### Brisbane City, Australia - 240 Queen Street - Brisbane City 4000 - Australia - 2 - 5 employees - Phone: +61 4 3014 2456 ### Bratislava, Slovakia - 4 Grösslingová - Bratislava 811 09 - Slovakia - 10 - 15 employees - Phone: +421 944 468 839 ### Budva, Montenegro - ZGRADA SKYLINE, JADRANSKI PUT BB - Budva 85316 - Montenegro - 201 - 250 employees - Phone: +382 68 740 826 ## Contact First Line Software [Send a message](https://clutch.co/profile/first-line-software) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/first-line-software-inc) - [Facebook](https://www.facebook.com/firstlinesoftwareinc/) - [X](https://twitter.com/firstlinesoft/) - [Instagram](https://www.instagram.com/firstlinesoftware/?hl=en)