Exter Media

BACKGROUND

Introduce your business and what you do there.

 I’m the marketing director of OSO Clinic, a doctor-led aesthetics and IV therapy clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Exter Media?

 We needed help with our website.

SOLUTION

What was the scope of their involvement?

 Exter Media helped us rebuild our website. Their work included design, development, and content creation.

What is the team composition?

 We worked with two members of Exter Media’s team.

How did you come to work with Exter Media?

 We first connected with Exter Media at an aesthetic event. We chose them over other options because they seemed more professional.

What is the status of this engagement?

 We worked together from March to July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 Our collaboration with Exter Media led to a clear uplift in OSO Clinic’s online performance and brand visibility. We saw an increase in website traffic.

How did Exter Media perform from a project management standpoint?

 Exter Media delivered on time and did a great job.

What did you find most impressive about them?

 Exter Media’s quick response times and good work quality were impressive.

Are there any areas they could improve?

 No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the CEO of a wellness brand.

Describe what your company does in a single sentence.

We are a wellness brand, specialising on bringing the newest Korean beauty trends to the UK customers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Exter Media to accomplish?

• Increase Online Store Conversion Rate From 2% to 5%
• Repeat customers rate in
• Increase New Monthly Sales By 100%

SOLUTION

How did you find Exter Media?

Referral

Why did you select Exter Media over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Exter Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They genuinely cared about growing our sales, not just running ads.

Exter Media worked with us to drive revenue growth for our DTC wellness products. They planned and launched paid campaigns across Google and Meta, refined our audience targeting with AI, and helped optimise our landing pages for higher conversions. They also set up automated email flows to capture and convert more abandoned carts.

Since working with them, we’ve seen consistent month-on-month increases in online sales and repeat customers. Their team has been transparent, responsive, and proactive in suggesting new ideas. We’ve appreciated how committed they are to delivering clear, profitable results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in leads and enquiries from paid and organic campaigns

Growth in monthly revenue and sales (where applicable)

Improvement in return on ad spend (ROAS) and marketing efficiency

Reduced cost per acquisition while maintaining volume and quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exter Media employees and have demonstrated a high level of skill in all of the areas of business optimisation, which has hapoened rapidly after signing the contract.

Their precise actions have helped us to swiftly scale our social media presence, while his new strategy has allowed us to quickly up the quality of the customer service, retraining our employees.

What was your primary form of communication with Exter Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Appropriately to our age, Exter Media manages to combine their marketing skill with the power of AI, optimising the workflow and freeing up our employees time, while not compromising on the customer service quality.

Are there any areas for improvement or something Exter Media could have done differently?

Everything was executed perfectly. Exter Media can improve on the onboarding process to reduce timelines. However, we have still achieved a huge process acceleration.