Web Support & Maintenance for Business Solutions Company
- Web Development
- Confidential
- Jan. 2017 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The project team demonstrated effective management practices throughout the project lifecycle."
- Other industries
- Sofia, Bulgaria
- 1,001-5,000 Employees
- Online Review
- Verified
Eveliko provides ongoing website support and maintenance for a business solutions company. The team works on UI enhancement, content management, and page design.
User engagement metrics increased by 15% and bounce rates decreased by 10% as a result of the new site’s new user-friendly design. The team was communicative, organized, and responsive to feedback. They delivered high-quality products on time and within budget.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of the company
Describe what your company does in a single sentence.
Develop, Deploy and Manage High-Impact Business Apps
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Eveliko to accomplish?
- Websites support and maintenance
SOLUTION
How did you find Eveliko?
Referral
Why did you select Eveliko over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from Eveliko were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project Title: Public Website Support and Maintenance Project Description: The "Public Website Support and Maintenance" project is dedicated to maintaining and enhancing the user-facing aspects of our public websites. This project focuses exclusively on ensuring that visitors have a seamless, visually appealing, and responsive experience while interacting with the company's online content.
Scope of Work: User Interface (UI) Enhancements:
- Conduct a comprehensive UI audit to identify opportunities for improvement in website aesthetics and user interaction.
- Implement UI enhancements, including but not limited to:
- Visual redesigns for improved user engagement.
- Responsive design updates for various screen sizes and devices.
- Accessibility improvements to ensure compliance with WCAG standards.
Content Management:
- Update and manage website content, such as text, images, videos, and interactive elements.
- Ensure that all content is visually consistent, up-to-date, and aligns with the company's branding guidelines.
- Implement a content approval workflow for updates.
Layout Building and Page Design:
- Create and maintain visually appealing layouts for web pages.
- Ensure consistency in page design, including headers, footers, and navigation menus.
- Collaborate with content creators and designers to implement page layouts.
Performance Optimization:
- Optimize performance to enhance page load times and user experience.
- Implement caching mechanisms and content delivery networks (CDNs) as needed.
- Continuously monitor and improve load times across various devices and browsers.
Key Deliverables: Content Updates: Regularly updated website content, including text, images, videos, and interactive elements. Documentation of content approval processes and workflows.
Layout Building and Page Design Records: Documentation of layout designs for web pages, including wireframes and visual mockups. Records of page design iterations and updates. The "Public Website Support and Maintenance" project is essential for delivering an exceptional user experience on our websites. The deliverables outlined above will contribute to the project's success by ensuring that the website remains visually appealing, responsive, and optimized for user engagement.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Measurable outcomes from the "Public Website Support and Maintenance" project were essential in demonstrating its success. The following measurable outcomes showcased the project's effectiveness: Increased user engagement metrics, including a 15% rise in average session duration and a 10% decrease in bounce rates.
- Significance: Longer user sessions and lower bounce rates suggest that visitors found the website more engaging and user-friendly.
- Visual Redesign Impact: Conducted A/B testing on redesigned pages, resulting in a 25% increase in click-through rates (CTRs) for key calls to action (CTAs).
- Significance: The improved CTRs indicate that the visual redesigns positively influenced user behavior and encouraged more interactions.
- Accessibility Compliance: Achieved WCAG 2.0 AA compliance across all public websites, with a documented list of resolved accessibility issues.
- Significance: Ensuring accessibility compliance improves the inclusivity of the websites and reduces the risk of legal issues related to accessibility violations.
- Consistent Branding: Maintained a 95% visual consistency score across web pages, as measured by adherence to branding guidelines.
- Significance: Visual consistency reinforces brand identity and instills confidence in visitors, contributing to a cohesive online presence.
- Reduced Incidents and Downtime: Decreased the number of critical incidents by 30% and reduced unplanned downtime to less than 1%.
- Significance: Fewer incidents and minimal downtime indicate improved website stability and reliability.
- Content Management Efficiency: Reduced content update turnaround time by 40% through streamlined content approval workflows.
- Significance: Faster content updates ensure that website information remains up-to-date and relevant to users.
- Layout Building Success: Achieved a 90% satisfaction rate among website users in post-implementation surveys regarding page layout and design.
- Significance: High user satisfaction indicates that the layouts and designs effectively met user expectations.
- Comprehensive Documentation: Maintained detailed documentation of all project activities, updates, and improvements.
- Significance: Comprehensive documentation ensures transparency, accountability, and the ability to track the evolution of the websites over time. These measurable outcomes not only demonstrated the success of the "Public Website Support and Maintenance" project but also provided valuable insights into how the project positively impacted user experience, website performance, and overall online effectiveness for our websites.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management played a crucial role in the success of the "Public Website Support and Maintenance" project. The project team demonstrated effective management practices throughout the project lifecycle.
Here's an overview of their project management approach:
- Timeline Adherence: The project team established a well-defined project schedule with clear milestones and deadlines. They consistently delivered items on time, meeting or exceeding project timelines.
- Communication and Collaboration: The team fostered open communication channels among team members and stakeholders. Regular project meetings, status updates, and progress reports were used to ensure everyone was on the same page.
- Responsive to Needs: The team showed a high level of responsiveness to immediate needs and critical incidents. A proactive alert system was in place to address urgent issues promptly.
- Change Management: When changes or scope adjustments were necessary, the team followed a structured change management process. Impact assessments and risk analyses were conducted to ensure informed decision-making.
- Resource Allocation: Resources, including personnel and tools, were efficiently allocated to ensure project tasks were completed effectively. A contingency plan was in place to handle unexpected resource constraints.
- Documentation and Reporting: Comprehensive documentation was maintained for all project activities, including monitoring data, design changes, and content updates. Regular reports and documentation were shared with stakeholders to provide transparency and insights into project progress.
- Quality Assurance: Quality control processes were integrated into project management, ensuring that deliverables met established quality standards. Regular reviews and testing were conducted to identify and address issues early in the project.
- Risk Management: A robust risk management strategy was in place to identify potential risks and develop mitigation plans. This proactive approach helped minimize the impact of unforeseen challenges.
- User Feedback Integration: User feedback was actively collected and considered in decision-making processes. Feedback loops were established to ensure continuous improvement based on user needs and preferences.
In summary, the project management team for the "Public Website Support and Maintenance" project demonstrated strong organizational skills, effective communication, and a proactive approach to addressing needs and challenges. Their ability to consistently deliver items on time, respond promptly to critical incidents, and maintain a high level of transparency through documentation and reporting contributed significantly to the project's success.
This approach ensured that the public websites remained responsive, visually appealing, and user-friendly throughout the project's lifecycle.
What was your primary form of communication with Eveliko?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What I find most impressive and unique about this company in the context of the "Public Website Support and Maintenance" project is their commitment to continuous improvement and user-centricity.
Here are some aspects that stand out:
- User-Centric Approach: The company actively sought and integrated user feedback into their decision-making processes. This commitment to understanding and meeting the needs of website visitors demonstrated a genuine dedication to providing an exceptional user experience.
- Comprehensive Documentation: Their meticulous documentation of project activities, updates, and improvements is noteworthy. This not only ensures transparency but also serves as a valuable resource for tracking the evolution of their websites and troubleshooting in the future.
- Efficient Change Management: The structured change management process, including impact assessments and risk analyses, shows their ability to adapt to evolving requirements while minimizing disruptions and maintaining project integrity.
- Proactive Risk Management: The company's proactive approach to risk management, including the development of mitigation plans, reflects a commitment to anticipating challenges and ensuring project success even in the face of unexpected issues.
- Responsive Incident Handling: Their implementation of a proactive alert system for addressing critical incidents underscores their dedication to minimizing downtime and ensuring website reliability, even in the face of unforeseen disruptions.
- Accessibility Compliance: Achieving WCAG compliance across all public websites highlights their commitment to inclusivity and accessibility for all users, including those with disabilities.
- Visual Redesign Impact: Conducting A/B testing to measure the impact of visual redesigns on user behavior and engagement demonstrates a data-driven approach to decision-making, ensuring that changes positively affect website performance.
In summary, this company's emphasis on user satisfaction, meticulous documentation, and proactive management practices make them stand out as an organization dedicated to not only maintaining their public websites but continually enhancing them to deliver the best possible experience for their online audience.
Are there any areas for improvement or something Eveliko could have done differently?
n/a
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
