essensys { mReady

BACKGROUND

Please describe your company and position.

I am the Director of Technology of InMotion Software

Describe what your company does in a single sentence.

we are a custom software agency and gaming studio, focusing on collaborative delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

• develop, manage and extend mobile application
• develop, manage and extend companion web application
• iterative mobile and web design

SOLUTION

How did you find mReady Apps?

• Online Search
• Referral

Why did you select mReady Apps over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from mReady Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

mReady is a fantastic partner to get a product to market, launching multiple mobile apps on time and under budget. They built a driver and delivery management system powered by Google ODRD. Additionally, they successfully implemented an equipment management app that enables users to maintain their own equipment as well as some system monitoring and fleet management tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

mReady launched a driver management application that helped our clients grow, leading to acquisiton by one of the largest retailers in the world.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

mReady is very responsive to the client. They delivered consistently within time parameters.

What was your primary form of communication with mReady Apps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

mReady is the best at getting to market quickly. They are joyful in their work, putting forth quality development within a collaborative and deliberative process.

Are there any areas for improvement or something mReady Apps could have done differently?

none

BACKGROUND

Introduce your business and what you do there.

I’m the sales manager of a custom software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with mReady Apps?

We needed support to develop some mobile applications for an end client.

SOLUTION

What was the scope of their involvement?

mReady Apps has provided end-to-end expertise for our mobile app development projects, including analysis, planning, development, testing, deployment, and maintenance. The team has built the apps from scratch using React Native, Kotlin, and Swift. The apps are for iOS and Android. mReady Apps has worked on the apps' design, and we've collaborated on the development.

What is the team composition?

We've worked with 3–4 team leads and 2–3 designers from mReady Apps.

How did you come to work with mReady Apps?

mReady Apps was recommended to us, and we also searched for their Clutch profile. We chose the team because they seemed a natural choice and knew what they were talking about. mReady Apps showed a good understanding of the technical and development processes.

How much have you invested with them?

We’ve spent around $600,000–$800,000.

What is the status of this engagement?

We started working together in June 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

mReady Apps has developed functional apps, and we like the way they approach the process because it's customer and detail-oriented. For us, it's important to have all the details in advance when we start developing, and the team is good at that.

How did mReady Apps perform from a project management standpoint?

mReady Apps has finished everything within our budget and tight time frame, which was almost unrealistic. The team has managed to push everything over the line. mReady Apps' communication is very good via Microsoft Teams. The team uses a project management tool, although I'm unsure which one.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Bogdan M., Bogdan O., Andrei, and Sara.

What did you find most impressive about them?

We're impressed by how involved mReady Apps is in the project. Once the team starts working, they're very close to the project.

Are there any areas they could improve?

I can't put my finger on anything for the team to improve.

Do you have any advice for potential customers?

I suggest being transparent from the beginning and raising all issues as soon as possible so you have time to address them.

BACKGROUND

Please describe your company and position.

I am the CEO of Oveit, Inc.

Describe what your company does in a single sentence.

Oveit provides event registration and payments software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

• Develop user friendly mobile apps for access control and payments
• Develop a mobile app for live streaming
• Develop an app that would combine all needed users for closed loop payments

SOLUTION

How did you find mReady Apps?

Referral

Why did you select mReady Apps over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from mReady Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work for Mready Projects

• Project 1: Oveit Pay
  • Objective: Develop a comprehensive closed-loop payment system for mobile devices to facilitate secure and efficient transactions within a defined ecosystem.
  • Scope:
    • Mobile Application Development:
      • User Interface (UI) and User Experience (UX) Design: Create intuitive interfaces for top-up points, vendor interactions, and administrative functionalities.
      • Payment Processing: Develop modules for secure transactions, including payment initiation, processing, and confirmation.
      • Top-up Points: Implement functionality for users to add funds to their accounts via various top-up methods.
      • Vendor Interfaces: Create vendor-specific interfaces for processing payments, checking balances, and transaction history.
    • Device Pairing and Scanning:
      • Device Integration: Develop functionality for pairing mobile devices with the payment system.
      • QR Code/Barcode Scanning: Implement scanning capabilities to facilitate quick and secure transactions.
      • NFC Integration: Integrate Near Field Communication (NFC) technology for contactless payments.
    • Backend API Integration:
      • API Development: Design and develop backend APIs to handle all data transactions between mobile devices and the server.
      • Secure Communication: Ensure all data exchanges are encrypted and secure.
      • Data Synchronization: Implement mechanisms for real-time data synchronization between the mobile app and backend systems.
    • Testing and Quality Assurance:
      • Unit Testing: Develop and execute unit tests for all components.
      • Integration Testing: Conduct integration testing to ensure seamless operation between the mobile app and backend systems.
      • User Acceptance Testing (UAT): Facilitate UAT sessions to gather feedback and ensure the application meets user needs.
    • Deployment and Support:
      • Deployment: Assist with the deployment of the mobile application to relevant app stores and internal distribution platforms.
      • Post-Deployment Support: Provide ongoing support and maintenance to address any issues and ensure smooth operation.
• Project 2: Streams.live
  • Objective: Develop an iOS application to enable live streaming, chat interaction, moderation, and integration with Shopify for product promotion.
  • Scope:
    • iOS Application Development:
      • UI/UX Design: Create an engaging and user-friendly interface for streaming, chatting, and shopping.
      • Live Streaming: Implement live streaming capabilities with high-quality video and low latency.
      • Chat Integration: Develop a real-time chat feature allowing viewers to interact during live streams.
      • Chat Moderation: Provide tools for moderators to manage chat, including message filtering, user banning, and content moderation.
    • Backend Integration:
      • Streaming Service Connection: Integrate with the live streaming backend to manage streams, viewers, and chat data.
      • Shopify Integration: Connect the app with Shopify accounts to pull product information, manage inventory, and process purchases.
      • User Authentication: Implement secure user authentication and authorization mechanisms.
    • Product Promotion:
      • Product Display: Develop features to display promoted products during live streams.
      • Purchasing: Implement in-app purchasing capabilities for viewers to buy products directly from the live stream.
      • Inventory Management: Ensure real-time synchronization with Shopify to manage product availability and inventory.
    • Testing and Quality Assurance:
      • Unit Testing: Write and execute unit tests for all app components.
      • Integration Testing: Ensure seamless integration between the iOS app and backend services.
      • Beta Testing: Conduct beta testing with a selected user group to gather feedback and identify issues.
    • Deployment and Support:
      • App Store Deployment: Assist with the submission and deployment of the app on the Apple App Store.
      • Post-Deployment Support: Provide ongoing maintenance and support to address any user-reported issues and updates.
    • Overall Project Management:
      • Agile Methodology: Adopt an agile approach to manage both projects, with regular sprints, reviews, and iterations.
      • Stakeholder Communication: Maintain clear and consistent communication with stakeholders to ensure alignment on project goals and progress.
      • Documentation: Provide comprehensive documentation for both projects, including technical specifications, user guides, and API documentation.

These projects involved extensive development efforts, collaboration with various stakeholders, and continuous improvement to deliver high-quality applications tailored to specific business needs. Mready successfully delivered on these targets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Project 1: Oveit Pay
  • System Performance:
    • Uptime: Ensure 99.9% uptime for the mobile application and backend services.
    • Latency: Maintain an average transaction processing time of under 2 seconds.
    • Scalability: Support up to 1000 concurrent users without performance degradation.
  • User Satisfaction:
    • App Store Ratings: Achieve and maintain a rating of 4.5 stars or higher on app stores.
    • Customer Satisfaction Score (CSAT): Attain a CSAT of 90% or higher.
  • Operational Efficiency:
    • Top-up Point Availability: Ensure 99% of top-up points are operational at all times.
    • Vendor Onboarding Time: Reduce the vendor onboarding time to less than 24 hours.
    • Issue Resolution Time: Resolve 90% of support tickets within 24 hours.
  • Security Metrics:
    • Number of Security Incidents: Maintain zero major security incidents.
• Project 2: Streams.live
  • User Adoption and Engagement:
    • Chat Engagement Rate: Attain an average of 100 messages per stream.
    • Moderator Response Time: Ensure moderators respond to chat issues within 10 seconds.
    • User-Reported Issues: Resolve 90% of user-reported chat issues within 24 hours.
  • E-commerce Integration:
    • Products Promoted: Successfully promote 1,000 products through live streams.
  • System Performance:
    • Uptime: Ensure 99.9% uptime for streaming services and app functionality.
    • Latency: Maintain a streaming latency of less than 10 seconds.
    • Scalability: Support up to 1000 concurrent viewers without performance issues.
  • User Satisfaction:
    • App Store Ratings: Achieve and maintain a rating of 4.5 stars or higher on the Apple App Store.
    • Customer Satisfaction Score (CSAT): Attain a CSAT of 90% or higher.

Successful Delivery by Mready
Mready successfully delivered on all the above KPIs for both Oveit Pay and Streams.live projects. This included maintaining exceptional system performance and uptime, and ensuring user satisfaction with high app store ratings and customer satisfaction scores. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mready's project management was outstanding. They used agile methods, which allowed them to be flexible and responsive. They planned each phase carefully and kept us updated regularly, which helped them meet all deadlines on time. Their clear communication and detailed progress reports made us confident in their ability to deliver high-quality work.

They were also very responsive to our needs. Mready regularly checked in with us to make sure they were meeting our requirements. When issues came up, they quickly addressed them, ensuring minimal disruption. Their commitment to our satisfaction was clear in their prompt and effective handling of any concerns. This made working with Mready a great.

What was your primary form of communication with mReady Apps?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Mready was their company culture and their approach to problem-solving. They foster a collaborative and positive environment that made working with them a pleasure. Their team's innovation and creativity were evident in how they tackled challenges, always coming up with effective and unique solutions.

We also loved their attention to detail. Every aspect of the project, from the smallest feature to the overall user experience, was meticulously created. This level of care ensured that the final product exceeded our expectations. Mready’s dedication to great products is what sets them apart.

Are there any areas for improvement or something mReady Apps could have done differently?

Our experience with Mready was overwhelmingly positive. If there is something that might help is an increased frequency of user feedback sessions after the development phase. This would help ensure that that unforseen usecases can further refine the product. Overall, this is a minor suggestions in an otherwise exemplary performance.

BACKGROUND

Please describe your company and position.

I am the Communication Expert of National Bank of Romania

Describe what your company does in a single sentence.

The National Bank of Romania is the central bank of Romania. NBR is an independent public institution, with its headquarters in Bucharest.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

• Enhanced User Interaction with Banknotes: The app was designed to allow users to explore the security and design features of Romanian banknotes interactively.
• Inclusion of New Monetary Features: The upgrade included the addition of the latest banknotes and commemorative coins, such as the 20 lei banknote depicting Ecaterina Teodoroiu
• Educational and Interactive Features: The app now includes a quiz game where users can personalize a banknote with their face by answering questions about Romanian banknotes
• App's functionality and user engagement but also ensured it remained a valuable educational tool for both locals and tourists​

SOLUTION

How did you find mReady Apps?

• Online Search
• Referral

Why did you select mReady Apps over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• iOS (min. ver. 14) & Android (min. ver 6) Compatibility: Ensure the application runs on iOS devices with a minimum version of 14 and Android devices with a minimum version of 6.
• Text Accuracy (English and Romanian): Verify the correctness of the text content in both English and Romanian languages.
• Image Accuracy/Conformity: Ensure that the images used in the app are accurate and conform to the required standards.
• Updated Design/UI: Implement a robust, coherent navigation system with intuitive icons, providing a smooth user experience.
• Interactivity: Enhance the app’s interactivity through features like touchscreen, tilt feedback, vibration, and image modifications based on the phone’s position/movement.
• Update and Functionality of “Banknotes” Section: Ensure the "Banknotes" section is updated and fully functional.
• Update and Functionality of “Coins” Section: Ensure the "Coins" section is updated and fully functional.
• Update and Functionality of “Interactive Game” Section: Ensure the "Interactive Game" section is updated and fully functional.
• Update and Functionality of “Q&A” Section: Ensure the "Q&A" section is updated and fully functional.
• General Functionality in Offline Mode: Ensure the app functions properly in offline mode.
• Availability of the App in Online Mode: Ensure the app is available and fully functional in online mode.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• iOS (min. ver. 14) & Android (min. ver 6) Compatibility:

Outcome: The app successfully runs on 100% of tested devices with iOS 14 and above, and Android 6 and above, with no critical issues reported.

• Text Accuracy (English and Romanian):

Outcome: All text content is verified and corrected, resulting in zero reported language or translation errors in both English and Romanian.

• Image Accuracy/Conformity:

Outcome: All images are confirmed to be accurate and conform to standards, with a 100% compliance rate in user feedback regarding image authenticity.

• Updated Design/UI:

Outcome: User surveys indicate a 95% satisfaction rate with the new design and UI, highlighting improvements in navigation, icon intuitiveness, and overall user experience.

• Interactivity:

Outcome: Interactivity features (touchscreen, tilt feedback, vibration, and image modification) function correctly on 100% of tested devices, with a user engagement increase of 20%.

• Update and Functionality of “Banknotes” Section:

Outcome: The "Banknotes" section is fully updated and functional, with a 98% positive feedback rate on usability and information accuracy.

• Update and Functionality of “Coins” Section:

Outcome: The "Coins" section is fully updated and functional, receiving a 97% user satisfaction rating.

• Update and Functionality of “Interactive Game” Section:

Outcome: The "Interactive Game" section is fully updated and functional, resulting in a 25% increase in user engagement and interaction.

• Update and Functionality of “Q&A” Section:

Outcome: The "Q&A" section is fully updated and functional, with a 99% accuracy rate in information provided and a 95% user satisfaction rate.

• General Functionality in Offline Mode:

Outcome: The app maintains 90% of its core functionalities in offline mode, with a 95% user satisfaction rate regarding offline usability.

• Availability of the App in Online Mode:

Outcome: The app achieves a 99.9% uptime rate in online mode, ensuring availability and reliability for all users.

These outcomes provide clear, measurable indicators of the project's success and progress, reflecting improvements in compatibility, accuracy, design, interactivity, and overall functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on schedule and fully addressed all our requirements.

What was your primary form of communication with mReady Apps?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about this company was their exceptional communication and interaction skills, both internally among team members and externally with us as clients. Their friendly and professional approach facilitated a seamless and collaborative working relationship.

Are there any areas for improvement or something mReady Apps could have done differently?

From this point of view, NO! 

BACKGROUND

Please describe your company and position.

I am the Product Executive of Benefit Seven SA

Describe what your company does in a single sentence.

We offer a product that gives clients access to a network of gyms and sports centers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

• Apps development
• Design
• Maintanace

SOLUTION

How did you find mReady Apps?

• Referral
• Other

Why did you select mReady Apps over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from mReady Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to develop a mobile application that can support our product. They helped us design and develop native apps for Android, iOS, and Huawei platforms. They delivered and maintained two apps: 

• a user app - where we list our partners (gyms, sports centers or digital partner apps) Also, the app is used by the user to check-in. 
• a partner app - this app is used by our partners to scan and confirm user's check-ins

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

bug-free apps

scalable - clean design and easy to use

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Always responsive 
• Clear task management 
• Good resources management 
• Problem solvers 
• Always had good iniitatives

What was your primary form of communication with mReady Apps?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The communication is easy, clear, and friendly.

Are there any areas for improvement or something mReady Apps could have done differently?

There is nothing I could think of but if it was, they would know because they always ask for feedback.

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of a marketplace platform company

Describe what your company does in a single sentence.

An app and platform that connects clients to professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

• Create an app
• Create a website / platform
• To make the business scalable

SOLUTION

How did you find mReady Apps?

Clutch Site

Why did you select mReady Apps over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from mReady Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• To create a scalable app and platform and help with UI/UX design.
• To have multiple different log ins.
• To have an admin panel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The UI/UX design presented to us were amazing and the technological strategy aligned with our needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very attentive and had a keen eye for detail. They understood what the platform needed to be successful.

What was your primary form of communication with mReady Apps?

Virtual Meeting

What did you find most impressive or unique about this company?

mReady Apps' approach to how the app and platform would be created and the design are impressive.

Are there any areas for improvement or something mReady Apps could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the New Media Manager of Grupul Media Camina

Describe what your company does in a single sentence.

Radio broadcasting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

• Mobile application

SOLUTION

How did you find mReady Apps?

Referral

Why did you select mReady Apps over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from mReady Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of Radio ZU and Romantic FM mobile applications: Android, IOS and Huawei. UIX and code development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The possibility of offering the listeners a wider range of listening to the two radio stations online, from mobile devices, in situations, for example, where there is no FM radio coverage, for listeners abroad...etc

We got some pretty good reviews for the mobile apps.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

flawless

What was your primary form of communication with mReady Apps?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

the people and their experience in mobile app development was most impressive.

Are there any areas for improvement or something mReady Apps could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of MUZAL / Red Entertainment Group

Describe what your company does in a single sentence.

We made an app where people can add songs to playlists by swiping.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

Mobile Development

SOLUTION

How did you find mReady Apps?

Referral

Why did you select mReady Apps over others?

Referred to me

How many teammates from mReady Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We made an app where people can add songs to playlists by swiping.

They helped us with UI/UX, mobile development, product ownership assistance, and related services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They developed the app perfectly. A very helpful team—one of the best we've worked with. Great developers, designers and product advisors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines were respected, and they went above and beyond in helping us to release a successful product.

What was your primary form of communication with mReady Apps?

Virtual Meeting

What did you find most impressive or unique about this company?

mReady Apps provided fast responses at any hour; they were always professional and ready to help when needed.

Are there any areas for improvement or something mReady Apps could have done differently?

We didn't find any downsides. Everything went according to plan or even better.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Green Horse Games

Describe what your company does in a single sentence.

Building sports themed social games.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire mReady Apps to accomplish?

Developing the mobile app

SOLUTION

How did you find mReady Apps?

Referral

Why did you select mReady Apps over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from mReady Apps were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us developed an Android companion app for our game.

The main goal was to replicate the mobile-web version of the game adapted to the Android UI/UX style.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main KPI's that we were looking were linked with the engagement and monetization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

mReady delivered all the necessary projects within the app on time and were very reliable when they were needed to fix or do last-minute changes to a project.

What was your primary form of communication with mReady Apps?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their very structured mindset and availability is something that I would fully recommend them for. They were organized, and the quality-price ratio was very important to us, and it was matched.

Are there any areas for improvement or something mReady Apps could have done differently?

I think we've worked very well during that period of time and we also collaborate on separate occasions afterwards.