ePhoenix Technologies

BACKGROUND

Please describe your company and position.

I am the Managing Director, of Gaia Group SE

Describe what your company does in a single sentence.

Marketing agency specialized on POS communication using tools of sensory marketing and cutting edge technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• We hired ePhoenix Technologies because we needed a single web based tool that could improve internal communication and also cover basic HRMS needs. Our main objective was to reduce the scattered way teams were working across different apps and spreadsheets, especially for approvals, employee updates, and internal requests. We also wanted something that could scale as our team grew without becoming slow or complicated.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built a SaaS platform that combined enterprise messaging and HR features in one system. The platform included employee management, role based access, internal announcements, request workflows, and real time communication.

The tool was developed using Angular for the front end, Node.js with Express for the backend, and MongoDB for data storage. Socket.io was used for real time messaging, and AWS was used for hosting and deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest result was that we were able to centralize internal workflows. Communication became faster, employee information was easier to manage, and common HR tasks stopped depending on manual tracking.

It also reduced confusion internally because staff had one place to go for updates, requests, and approvals instead of using multiple channels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a management perspective, the process was smooth. They kept the project moving and didn’t require constant follow ups from our side. We had regular check ins, and when we raised concerns about usability for non technical staff, they took it seriously and made practical improvements.

Delivery was consistent, and they handled change requests in a realistic way without pushing back unnecessarily.

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to build something that feels like an actual business product, not just a collection of features. They paid attention to real company usage, like permissions, activity tracking, and making sure the system stayed responsive even with real time communication enabled.

They also communicated in a direct and practical way, which I appreciated.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None. We were satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the CEO, of Sorbet Agency

Describe what your company does in a single sentence.

A marketing agency based in Tel Aviv, offering premium services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• We hired ePhoenix Technologies to develop a fitness and nutrition tracking mobile app. Our main goal was to create an app that users could actually stick with, meaning it needed to be fast, simple to use, and reliable. We also wanted to include smarter features for tracking and recommendations, not just basic logging.

SOLUTION

How did you find ePhoenix Technologies?

• Online Search
• Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team built the mobile app using React Native and developed the backend using Python with FastAPI. Firebase was used for authentication and notifications, and they integrated TensorFlow Lite to support AI based features inside the app.

Deliverables included the core tracking features, user onboarding, progress history, nutrition and workout logging, backend APIs, and a working mobile build that was ready for testing and launch preparation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We ended up with a stable mobile product that worked smoothly and supported real user testing. The app handled tracking features well, and the AI component was implemented in a way that did not slow down the user experience.

From our side, it reduced the amount of rework we expected and helped us move faster toward launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled professionally. We had clear communication and they were consistent with updates. When we requested changes to improve the user flow, they made the adjustments without turning it into a long process.

They also stayed practical when there were technical decisions to make, especially around AI features and mobile performance.

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how balanced their approach was. They didn’t overcomplicate the build, but they also didn’t cut corners. They focused on making the app feel polished while still keeping the backend clean and scalable.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the COO of Healthfully

Describe what your company does in a single sentence.

Healthfully is a white-label patient engagement platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• Custom Healthcare Software Development for Digital Health Platform

SOLUTION

How did you find ePhoenix Technologies?

Online Search

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom Healthcare Software Development for Digital Health Platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've been working with Ephoenix Technologies as our technology partner for over years, and they have consistently delivered reliable results. They’ve supported the full-cycle development of our digital health platform, including IoT integrations for telehealth, connected care, and wearable devices via BLE. Their team enabled real-time health data collection from multiple devices, which has helped expand capabilities for both clinicians and patients on our platform, enabling more informed decisions and better engagement.

Ephoenix Technologies integrates smoothly with our internal workflows and maintains strong team continuity, ensuring consistent collaboration. They’ve adapted well to changing requirements and delivered complex features, such as a telemedicine module, under tight deadlines while maintaining quality and clear communication.

They feel like an extension of our team rather than an external vendor, and we’re satisfied with their partnership.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’ve been working with Ephoenix Technologies for years, and they’ve consistently delivered outstanding results. From day one, they ramped up an effective development team quickly and integrated seamlessly with our processes, culture, and organization.

What sets them apart is their team continuity we’ve had consistent access to experienced senior engineers and managers. They’ve truly become a part of our team, not just in terms of collaboration but also in mindset and commitment.

Ephoenix Technologies also has the confidence to challenge us constructively when needed, helping us avoid technical pitfalls. Their flexibility is unmatched scaling teams up or down and switching tech stacks or directions whenever our needs evolve. One example: they delivered a fully functional telemedicine module in just 10 days to meet an aggressive client deadline. That effort made us look like heroes.

They’re also highly transparent and reliable, providing regular updates, budget clarity, and 24/7 access to project status. I always know exactly where things stand.

Ephoenix Technologies shares our values and vision. It doesn’t feel like outsourcing; it feels like expanding our own team. We’re very happy with them and would recommend Ephoenix Technologies to anyone looking for a reliable, strategic tech partner.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Pynest

Describe what your company does in a single sentence.

Pynest is a forward-thinking software development and consulting company that delivers secure, scalable, and AI-driven solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• We hired ePhoenix Technologies to build a multi vendor marketplace platform that could support multiple sellers, product listings, customer checkout, and payment processing in one system. Our main goal was to launch a platform that was stable enough for real users and flexible enough to expand later without needing to rebuild everything.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ePhoenix Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team handled full development of the web platform, including the seller side and customer side.

The platform was built using React on the front end and Laravel with MySQL on the backend. They also integrated Stripe for payments and implemented Elasticsearch so users could search products quickly and filter results properly.

Key deliverables included:

Seller registration and seller dashboards

Product upload and product management features

Customer browsing, cart, and checkout flows

Stripe payment integration

Search and filtering system powered by Elasticsearch

Admin level controls for managing sellers, products, and orders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest outcome was that we launched a working marketplace platform that supported real vendor onboarding and real customer purchases. Payments processed smoothly and the search feature performed well even as we added more products.

We also saved time internally because the platform reduced the amount of manual work needed to manage sellers and product listings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed well. We had regular updates and they kept the process organized even when requirements changed. As a marketing manager, I was focused on launch timelines and user experience, and they were responsive whenever we needed adjustments to the customer flow or marketplace layout.

They delivered milestones on time and were quick to fix issues when testing uncovered problems.

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their ability to turn a complex marketplace idea into a structured product. They didn’t just build pages, they helped us think through how vendors would actually use the platform and what customers would expect during checkout.

They were also strong at handling integrations, especially Stripe and search, which are areas where projects can easily break.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None. Overall, we were happy with the results.

BACKGROUND

Please describe your company and position.

I am the CTO zof Lambda Factor

Describe what your company does in a single sentence.

Streamline internal processes and improve business performance with the help of our dedicated development teams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• We hired ePhoenix Technologies to build a healthcare appointment and telemedicine platform that worked on both mobile and web. The goal was to create something stable enough for real users, with secure authentication, smooth appointment booking, and reliable video calling for remote consultations.

SOLUTION

How did you find ePhoenix Technologies?

• Online Search
• Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team developed the mobile app in Flutter and built the backend using NestJS with GraphQL. Firebase was used for authentication and notifications, and Twilio handled the video consultation feature.

They delivered the main patient flows, appointment scheduling, doctor availability logic, telemedicine video sessions, and admin level controls for managing users and bookings. They also supported testing and deployment readiness.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We ended up with a working platform that supported real appointment booking and telemedicine sessions without instability. The system handled user authentication cleanly, scheduling worked as expected, and video sessions were reliable.

From a product standpoint, the platform was good enough for us to move into pilot usage and internal rollout without needing a rebuild.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was straightforward and professional. We had clear checkpoints and the team did not disappear when technical challenges came up, which is common in healthcare projects.

They delivered most items on schedule, and when something needed rework, they communicated it early. As a CTO, I appreciated that they could explain tradeoffs clearly instead of pushing quick fixes.

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine mobile development and backend architecture was the biggest strength. They did not treat the project like a basic app build. They thought through real usage issues, like rescheduling, missed calls, and appointment conflicts.

They also wrote clean code and kept the system maintainable, which matters long term.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

If I had to mention one improvement, it would be slightly more documentation around the GraphQL schema and backend deployment process. It was manageable, but better documentation would make handoff easier for internal teams.

Overall, the experience was positive and I would work with them again.

BACKGROUND

Please describe your company and position.

I am the IT Consultant of Aterise

Describe what your company does in a single sentence.

Aterise is recognised for exceptional software development services and excels in delivering a wide range of financial software solutions for the digital transformation of businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• We hired Ephoenix Technologies to build an AI powered chatbot for an ecommerce SaaS platform. The main goal was to help online stores handle customer questions automatically and reduce the amount of repetitive support requests.

SOLUTION

How did you find ePhoenix Technologies?

• Online Search
• Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built the chatbot platform using Next.js and Node.js, integrated the OpenAI API, and set up PostgreSQL for storing conversation data. They also used AWS Lambda for backend functions and deployment support. We received a working chatbot interface, admin configuration, and the backend system to manage conversations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We ended up with a stable chatbot product that we could use across different ecommerce clients. It reduced manual support workload and improved response consistency. We also had better visibility into what customers were asking through stored chat logs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was good and they stayed consistent throughout the project. They delivered tasks on time and when we requested changes, they didn’t argue or delay. For example, we needed better handling for unclear questions, and they adjusted the chatbot flow quickly.

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understood both the technical side and the product side. The system was built in a clean way and they paid attention to real user behavior, not just making the chatbot “reply.”

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None. Overall experience was positive and I would work with them again.

BACKGROUND

Please describe your company and position.

I am the Operations Manager, of HART Machine Tool

Describe what your company does in a single sentence.

HART Machine Tool is a certified representative for Cutlite America and Hyundai-WIA, as well as many other outstanding products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• Tracking of Sales
• Developing sales process
• Reporting overviews

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sales mapping implementation Hubspot training The primary focus of this phase is to understand the current sales process, map out the desired sales process, implement necessary changes to optimize sales operations within HubSpot, and provide training for the sales team. Conduct a comprehensive discovery of the existing sales process. Identify gaps and areas for improvement within the current sales workflow. 
Map out a streamlined and standardized sales process tailored to Hart Machine Tool's needs. Implement the agreed-upon sales process in HubSpot, ensuring ease of use for the sales team. Provide training to the sales team on utilizing the new sales process effectively. A comprehensive mapping of the new sales process delivered in an excel spreadsheet format. Updated HubSpot configurations reflecting the new sales process. Training materials and documentation for the sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A comprehensive mapping of the new sales process delivered in an excel spreadsheet format. Updated HubSpot configurations reflecting the new sales process. Training materials and documentation for the sales team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered the outcomes desired following weekly vitrual meetings to discuss and meet our company needs. 

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ePhoenix Technologies was very intentive to our needs and wants and developed the tracking stratagies based on those needs. Very easy to work with and always kept our needs in mind while directing us in a more natural flow of tracking. 

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

Our company was very impressed with ePhoenix Technologies. They met every need we identified and were always professional. I did not encounter any area that I would suggest being done differently. Great group of people to work with. 

BACKGROUND

Please describe your company and position.

I am the Operations Director, of CustomMade

Describe what your company does in a single sentence.

At CustomMade, our mission is to help change the way people get engaged making it more personal and open to all, and a little bit less materialistic. Getting engaged is special.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

We decided to hire Ephoenix Solutions because of their proven experience with HubSpot CMS and their ability to combine technical expertise with marketing strategy. From our first meeting, they clearly understood our challenges and presented a solution that aligned with our growth goals.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ephoenix Solutions handled the full HubSpot CMS development project. This included migrating our old website, designing custom templates, building dynamic landing pages, integrating forms and CTAs with our CRM, and ensuring everything was mobile-responsive and SEO-friendly. They also provided training for our in-house team to manage content updates easily.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website gave us a stronger digital presence, improved our lead capture rates, and simplified how our marketing team manages content. Within the first few months, we saw an increase in qualified inbound leads and better engagement with our resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. We had weekly check-ins, clear timelines, and access to progress updates. They used project tracking tools to keep everything transparent and delivered each milestone on schedule.

What was your primary form of communication with ePhoenix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how they blended technical HubSpot knowledge with marketing insights. They didn’t just build pages; they optimized every detail to support lead generation and conversion. Their responsiveness and attention to detail also stood out.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the President & Owner, of Outdoor Elegance

Describe what your company does in a single sentence.

We are Southern California’s premiere outdoor furniture retailer and wholesaler. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

We partnered with Ephoenix Technologies because we needed a vendor with strong expertise in AI/ML and the ability to translate cutting-edge research into practical business solutions. Their team demonstrated deep knowledge in machine learning and generative AI, and they presented a clear plan tailored to our industry requirements.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included developing machine learning models for predictive analytics, implementing NLP features to analyze and process customer data, and building generative AI capabilities for automating responses and producing structured content. They also supported deployment in a secure cloud environment and provided training for our in-house team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since engaging Ephoenix Technologies, our platform has become far more efficient and intelligent. Predictive models improved our decision-making, NLP helped us process customer feedback at scale, and generative AI reduced manual workload by automating repetitive tasks. As a result, customer satisfaction has improved and our internal team now works more efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was structured and collaborative. We worked in agile sprints, received regular progress reports, and had open communication channels to resolve questions quickly. Their flexibility in adapting to our evolving priorities made the process smooth.

What was your primary form of communication with ePhoenix Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to balance technical excellence with real-world application. They didn’t just deliver models they ensured the solutions aligned with our long-term business strategy. Their collaborative mindset and willingness to educate our team also stood out.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer & Managing Director of Qantas

Describe what your company does in a single sentence.

We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ePhoenix Technologies to accomplish?

• Our client needed a fast, modern, mobile-responsive website that could be easily updated by their internal team. We didn’t have the in-house bandwidth for custom WordPress development, and we needed a partner who could deliver a high-quality site under a tight deadline. Ephoenix was referred to us by a colleague, and after a quick intro call, we felt confident in their capabilities.

SOLUTION

How did you find ePhoenix Technologies?

Clutch Site

Why did you select ePhoenix Technologies over others?

Pricing fit our budget

How many teammates from ePhoenix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ephoenix Technologies handled everything from initial planning to final deployment. They worked with us to finalize the sitemap and design mockups, then moved into custom theme development in WordPress. The site included a homepage, service pages, blog functionality, contact forms, and performance optimization. They also set up SEO best practices, integrated Google Analytics, and provided CMS training so our client could manage content themselves.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The end result was a polished, high-performing website that both our team and the client were extremely happy with. The site loads quickly, ranks well on Google for local searches, and is easy to manage. Our client saw a noticeable increase in site traffic and inquiries within the first month of launch. Thanks to the quality of their work, we’ve decided to continue working with Ephoenix for other upcoming web projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very smooth. We used Trello to track tasks and shared updates over email and Zoom. They kept the project on track and were quick to respond to any design changes or technical requests. We had clear timelines and never had to chase them for updates  they were proactive and highly responsive.

What was your primary form of communication with ePhoenix Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

The level of attention to detail stood out. They didn’t just build a WordPress site  they optimized it for speed, SEO, and user experience. Their developers also made sure the backend was clean and user-friendly for our non-technical client. It’s rare to find a team that can balance technical precision with user-centric design so well.

Are there any areas for improvement or something ePhoenix Technologies could have done differently?

There was a minor delay in final content migration due to a plugin conflict, but they resolved it quickly and kept us in the loop. Other than that, everything went smoothly. Overall, no major issues  they exceeded our expectations.