Empeek

BACKGROUND

I am the Team Lead Product Department of SIMStation GmbH

SIMStation provides professional audio-visual simulation and training solutions, primarily for healthcare education. Our systems enable institutions to record, manage, observe, and debrief simulation-based training sessions, helping improve education, assessment, and training outcomes.

OPPORTUNITY / CHALLENGE

• Expand SIMStation’s development capacity and accelerate product development through staff augmentation and outsourced software development, while supporting the evolution of its web-based products and analytics capabilities.

SOLUTION

Online Search

• High ratings
• Great culture fit
• Company values aligned

6-10 Employees

Empeek supported us in designing and developing the MVP of SIM Insights, our new cloud-based analytics and reporting platform.

The scope covered the full technical foundation, including cloud infrastructure, a multi-tenant architecture, data ingestion and transformation from SIMStation, an analytical data model, authentication and security, and the web application.

A key part of the project was also the development of AI-powered reporting capabilities. This included an MCP-based AI layer that allows users to query their simulation data using natural language, generate predefined and custom reports, and reuse successful prompts.

Key deliverables included the platform architecture and infrastructure, historical and scheduled data ingestion, tenant-isolated access, reporting and analytics functionality, the AI query assistant, monitoring and logging, and the foundation for future expansion of the platform.

RESULTS & FEEDBACK

Consistent delivery across both staff augmentation and outsourcing engagements, effective integration with the client’s team, reliable development capacity, and strong positive feedback from the client on the quality of cooperation.

Empeek’s project management has been very good. Communication is clear and transparent, and we always have a good overview of the current status, priorities, and next steps. Deliverables have been provided according to the agreed timelines, and whenever questions or changes came up, the team responded quickly and was flexible in adapting to our needs. We especially appreciate their proactive communication and collaborative approach.

Virtual Meeting

What stands out most to us is how pragmatic Empeek is. They understand what we are trying to achieve and focus on finding practical solutions without unnecessarily overcomplicating things. At the same time, they are flexible and always open to discussing different approaches.

There is nothing major we would highlight. As with any development project, there are always small opportunities to improve communication and alignment, but Empeek has been very receptive to feedback and quick to adjust when needed.

BACKGROUND

I am the iPQF Coordinator of HASC Louisiana

The iPQF system bridges the specific requirements between facilities in our area and the contractors that will be conducting tasks on their sites. 

OPPORTUNITY / CHALLENGE

• Create the iPQF system (2020)
• Yearly updates and add-ons (2021-2026)
• Ability to conduct digital audits and follow-ups (2025-2026)

SOLUTION

A former employee set up the initial account

I'm not sure of this answer due to not selecting Empeek myself

2-5 Employees

We created a digital iPQF system that facilities in Southwest Louisiana uses to view contractor's company-wide infromation. 

Yearly upgrades and additional information has been added to the system.

Extensive add-ons were added within the last year and benefited contractors, facilities, auditors, and the admin of the iPQF account. 

RESULTS & FEEDBACK

-Facilities find it easier that all information is in 1 place and on the contractor's Dashboard

-Contractors find it easy-friendly to navigate and gather the required information

-Auditors find conducting documentation audits much simpler than using word and transferring to a PDF format

They stayed in contact with the timeframe of projects, even if it was taking them a little longer than estimated. 

If I e-mailed a question, they responded in a timely manner and addressed any questions that I may have had. 

• Virtual Meeting
• Email or Messaging App

I would give them either screenshots or a description of what I needed and they came back with suggestions that were beyond my imagination. 

There were a few tasks that took a bit longer than we anticipated. 

BACKGROUND

I am the Head of Product and Delivery of Centology

Centology is software for UK financial advisers: one place for clients, plans, documents, messaging and advice work.

OPPORTUNITY / CHALLENGE

• Keep a dedicated team building the live adviser platform
• Deliver the web app, APIs and client mobile app
• Ship Case Hub and ongoing back-office integrations

SOLUTION

Other

• Great culture fit
• Good value for cost
• Company values aligned

6-10 Employees

Empeek are our dedicated engineering partner. They cover the adviser web app, APIs, the client mobile app, QA and UI work, with a project manager in the loop. Day to day that is a full product cadence: Discord and calls, specs, PRs, UAT, then release. Recent work includes the Case Hub work now on UAT, ongoing portal and mobile delivery, and the usual integration and defect work that comes with a live advice platform. They are not a bolt-on. They are the team that builds it.

RESULTS & FEEDBACK

The platform is live and used by advice firms every day: clients, plans, documents, messaging and adviser workflows. The client app is on the stores. We run a proper release train. The current Case Hub work is on UAT. That only holds up if the team can take a brief, build it, test it, and get it through to an environment advisers can actually use.

Solid. We get a clear view of what is in flight, what is blocked, and what is going to UAT. When something is committed, it tends to land in the window they said. Communication is direct. Ihor keeps the UK side honest on priorities, which is what you actually need on a live product.

Email or Messaging App

They work like an in-house product team. They learn the advice-domain detail instead of throwing generic software over the wall. Quality bar is high enough that we are not redoing the same ticket three times. They will flag a gap in a spec rather than silently building the wrong thing.

Nothing that would change the rating. They are fastest when the brief is tight. That is as much on us as on them.

BACKGROUND

Introduce your business and what you do there.

I’m the director of product and software at Noraxon, a medical technology manufacturer in Scottsdale, AZ. We provide advanced biomechanics measurement systems, including electromyography (EMG), motion capture, and force analysis. We also provide integrated software to help professionals analyze and understand movement for research, clinical, sports, and ergonomic applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empeek?

We needed help developing a new mobile and web ecosystem that interfaces with our sensors to provide clinicians with a simple, modern UX for measuring and analyzing gait and balance. The system also needed to provide real-time biofeedback tools.

SOLUTION

What was the scope of their involvement?

Empeek has been responsible for generating the software requirement specifications based on a detailed discovery process with me. The team has also produced UI designs and implemented the front- and backend architecture to support the mobile and web applications. Empeek has also delivered a comprehensive user guide and assisted with regulatory investigations and preparation. Empeek has been responsible for the complete development process, except for the sensor communication pipelines and biomechanical analysis algorithms, which Noraxon has developed in-house.

What is the team composition?

We’ve worked with 2–5 teammates from Empeek.

How did you come to work with Empeek?

I was contacted by Empeek’s CEO on LinkedIn. We chose Empeek over other options because of their high ratings and good value for the cost.

How much have you invested with them?

The investment has been confidential.

What is the status of this engagement?

We started working with Empeek in October 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen continuous progress in the project, as shown in the status reports that show the logged hours and feature status and completion percentage. We’ve also seen progress in the ongoing design reviews, feature demonstrations, and feedback sessions during virtual meetings.

How did Empeek perform from a project management standpoint?

Empeek’s project management has been stellar. The team has delivered on time, and their communication has been proactive and transparent. Empeek has ensured that anything they commit to is delivered within the given timeframe.

What did you find most impressive about them?

Empeek’s communication has made working with them a great process. The team responds quickly to inquiries and questions and always provides sufficient detail. Empeek also has an intense focus on quality, which has been great. We’ve rarely had to revisit topics because Empeek has been able to deliver the right thing the first time and use their experience to address issues before they come up. Another unique thing about Empeek is their interdisciplinary team and how they maximize everyone’s individual strengths. This makes working with them very efficient, and they’re always able to solve issues because their internal support is so strong.

Are there any areas they could improve?

There’s nothing Empeek could improve on. The team has been incredibly responsive and accommodating to my requests and demands.

BACKGROUND

Please describe your company and position.

I am the Chief Commercial Officer of a pharmaceuticals company 

Describe what your company does in a single sentence.

World's leader in Indocyanine Green manufacturing and distribution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empeek to accomplish?

• Mobile app development, both iPhone and Android

SOLUTION

How did you find Empeek?

• Online Search
• Other

Why did you select Empeek over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Empeek were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project was the development of a mobile app directed to Surgeons and affiliated health professionals. Goal was to provide an accessable, easy to navigate tool that would provide cutting edge information on the intraoperative use of Indocyanine Green to perofrm fluorescence guided surgery. Dosing instructions, safety information, video, and a feedback section are all important facets of this project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app was created for a surgical society to support education of their membership. The reception amoung the membership has been excerllent. The society has the ability to currate the content as new research and applications of the technology are published and discovered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication on the project status was given in weekly virtual meetings as well as extensive written documentation, There was never a question as to timelines or tracking to budget. The project went through several iterations and each incremental additional change was highlighted and given a very accurate incremental cost/

What was your primary form of communication with Empeek?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication was excellent. The mebers of the Empeek team know their specific roles and responsabilities so there is no confusion as to who to go to for an answer.

Are there any areas for improvement or something Empeek could have done differently?

None

BACKGROUND

Please describe your company and position.

 I am the CEO of a healthcare company 

Describe what your company does in a single sentence.

 Our company empowers future healthcare professionals by equipping them with digital health skills while addressing critical gaps in clinical education.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empeek to accomplish?
Team Augmentation

SOLUTION

How did you find Empeek?

Referral

Why did you select Empeek over others?

• High ratings
• Great culture fit
• Company values aligned
• High quality service

How many teammates from Empeek were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empeek supported us with a combination of staff augmentation, ongoing software maintenance, and the development of new functionality for our telehealth platform. Their team integrated seamlessly with ours, providing backend and frontend engineering support as needed. Key deliverables included enhancements to core features, performance optimization, and the implementation of new modules aligned with our product roadmap.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We accelerated our release cycles by 40%, and improved platform stability as reflected by a measurable drop in bug reports and support tickets. Empeek’s ability to scale quickly and adapt to evolving priorities made them a valuable extension of our team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empeek assigned a dedicated project manager who worked closely with our team to establish clear milestones, sprint goals, and acceptance criteria from day one. They ran two week Agile sprints, maintained a prioritized backlog in Jira, and hosted weekly planning and review sessions ensuring 95% of deliverables hit their committed dates. Whenever our priorities shifted or urgent issues arose, their team spun up focused task forces, provided same day status updates via Slack and email, and adjusted the roadmap without missing broader project deadlines. Their proactive communication and flexibility made them exceptionally responsive to our evolving needs.

What was your primary form of communication with Empeek?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Empeek was their ability to operate like a true extension of our internal team. They weren’t just task executors, they take initiative, offer thoughtful technical suggestions, and demonstrate a deep understanding of our product goals. Their blend of speed, flexibility, and consistent quality especially across time zones was rare. We were particularly impressed by how quickly they ramped up and began delivering meaningful contributions without requiring extensive onboarding.

Are there any areas for improvement or something Empeek could have done differently?

No. They're fantastic. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner and COO of a healthcare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empeek?

We engaged Empeek to build a piece of custom IoT-based healthcare software from scratch.

SOLUTION

What was the scope of their involvement?

In the beginning, we had three Zoom meetings in which they asked us a series of questions to get a sense of what we wanted and how we wanted the product's functionality to work. Those calls continued for a number of months both prior to the commencement of the build and during the development phase. During this discovery process, I was able to get a sense of what the product was going to cost and what the outlay of work was going to look like down to a fraction of an hour. 

Empeek also did design work, producing every user-facing element of the product. They gave a series of options from which I picked the one I liked.

At present, we’re still working together on maintenance. They work on small updates we want to implement. They’ve also created an app for the product, and we’re in the final stages of deploying it. It’s a mobile app designed for iOS and Android devices. It has similar functionality to the product except it’s more mobile- and patient-friendly; it’s also more focused on displaying data.

What is the team composition?

A project manager serves as my main point of contact for everything. Empeek uses a pretty good number of programmers with different areas of specialization, but I have a single point of contact — this is my preferred way of doing things. 

What is the status of this engagement?

I began working with Empeek in January 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product has been built from scratch and connected to thousands of medical devices, and there isn’t a single glitch or problem with it — it’s been a flawless implementation without a single bug. 

We’ve taken it to market and put our staff on it, and it works. This is unheard of, especially when it comes to custom software development. Overall, Empeek is a truly capable group of people.

How did Empeek perform from a project management standpoint?

Empeek has met every deadline and budget requirement. To communicate, we mainly use email and Zoom. 

What did you find most impressive about them?

Their work ethic and availability are impressive. Once given approval, Empeek can crank out high-quality work quickly. We see tangible results, and the team is great at managing themselves and meeting deadlines while making sure the work is done to specification and budget. 

In addition, their discovery process is thorough; ultimately, their estimated cost has been in line with our actual expense. 

Are there any areas they could improve?

No, there aren’t any. I wouldn’t work with anyone else. 

Do you have any advice for potential customers?

Using anyone domestic instead of Empeek would be impractical. This team works extremely hard, their product is extremely high-end, and their implementation is flawless. They undercut any domestic software developers by a pretty substantial margin. To get the same software done in the US would cost around half a million dollars.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a healthcare technology company based in Boston, Massachusetts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empeek?

We needed a software development partner that could help with two things. The first was to design our flagship product's architecture, and the second was to develop and test the software.

SOLUTION

What was the scope of their involvement?

They have designed and developed the software from scratch using Figma and React for the mobile design and .NET for our tech stack. The application is compatible with iOS and Android, and they are hosting and maintaining the site on AWS.

What is the team composition?

We work with around six people, including a software designer, a mobile iOS developer, a backend developer, a tester, and a business analyst. 

How did you come to work with Empeek?

I connected with a CTO on Upwork, who referred me to Empeek.

What is the status of this engagement?

The partnership began in June 2021 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They effectively address the requirements. The design specifications and functionality satisfy our and our flagship customer’s needs. They have designed the product to be extensible, with a solid base and architectural backend to allow for product implementation and design scaling. Also, the product hasn’t been buggy at all, so we can support it without difficulty.

How did Empeek perform from a project management standpoint?

Their project management has been excellent, and I have no complaints. They stay on time and on budget, and they work well together. They are responsive communicators, even making themselves available at odd hours as necessary. We use Confluence and Jira to oversee the project, as well as Google Meet and Skype to maintain consistent communication.

What did you find most impressive about them?

I am most impressed with the high quality of design and development, which is really important to us. 

Sometimes, when working with an outsourced firm at the MVP stage, the code must be thrown out, or you must redesign and develop it with another company or internal staff. This is not the case with Empeek; we do not need to throw out the code or switch to domestic staff and continue to work with them directly. 

Are there any areas they could improve?

No, I can’t think of anything they could improve on. 

Do you have any advice for potential customers?

Spending time doing the business analysis and designing the project is essential. Focus on those areas initially and then go into software development.

BACKGROUND

Please describe your company and your position there.

I'm an advisor to the company (S-FX) and was asked to assist with a strategic overview of the current, and future technical requirements and infrastructure.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Empeek?

Following the departure of S-FX's CTO, I recommended we perform a full AWS audit of the development and production environments, compile a risk report, and address any deficiencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

We put out an add on Upwork

Describe the project in detail and walk through the stages of the project.

The project was - in principle - simple:

Audit AWS environment for

- Cost optimisation

- Security

- Performance and scalability potential

- Completed documentation

- Regulatory compliance

How many resources from the vendor's team worked with you, and what were their positions?

We had made use of two resources. One was a senior DevOps, and the second an Intermediate level DevOps engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All my requirements were met. The team worked well with the company's developers and DevOps. Documentation, feedback and problem resolution was done professionally, and on time.

How effective was the workflow between your team and theirs?

Worflow was very efficient. Once I've given my expected outcomes, the project was driven and tracked by Empeek.

What did you find most impressive or unique about this company?

Their competence surpassed the level of their professionalism. 

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of EdTech Foundry, an education technology company. We develop a chat environment for students, especially first-year students, with the aim to give them a safe place to meet up and get connected with other students to help with the social aspect of getting started at the university. We have a social chatbot that helps facilitate conversation and have ice-breaking games in place.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empeek?

We had some personal changes in our resources and were in the need of further maintenance. Additionally, we wanted to add new features to our mobile apps. I added all the stuff to the desktop application, but I needed someone to replicate that on mobile and make it a feature parity.  

SOLUTION

What was the scope of their involvement?

We gave Empeek the source code of the application and had them replicate what was on the desktop version into React Native to be available for iOS and Android. They initially started with just adding a few features to our mobile app.

They’ve since taken over the entire development for the mobile and desktop versions. I provide wireframes and we have conversations to make sure they understand what I want.

What is the team composition?

I collaborated with three developers, two project managers, and two business executive management people from Empeek. They also have QA people that are sometimes involved and coders who do peer review to make sure the code quality is good.

How did you come to work with Empeek?

We looked on Upwork and found a few candidates including Empeek. The conversation with them was the most professional and most straightforward. They were also the most reasonable in terms of what they were promising for the cost. We eventually moved away from working with them through Upwork.

How much have you invested with them?

We have invested €4,000–€5,000 euros per month (approximately $5,000–$6,000 USD)

What is the status of this engagement?

We started working together in August 2020 and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They developed what they promised and they’re always on time. Empeek is flexible when we need new arrangements or need help with another project. They were able to come up with resources within a reasonable amount of time.

Since they didn’t design the product, product KPIs would be unfair to give for them because they replicated our previous work. They developed features like we wanted them to do and the application has been very stable. When it comes to their professionalism, I have no complaints. 

How did Empeek perform from a project management standpoint?

I do most of the project management myself. The project manager on their side could do much more but I don’t need it. I’m a software developer myself and can talk in tech directly to the developers and advise them. They always have an open ear.

I asked them to report every two weeks about the current budget and they’re always on time with that as well. If there are any problems, they communicate them with us. Our teams use Slack to communicate and Jira and Notion to manage the project.

What did you find most impressive about them?

The quality is as expected. One thing that stands out about Empeek is they’re not arrogant. Being good often comes with arrogance and attitudes. None of the people I’ve worked with are like that. Empeek's team is always nice and friendly.

Are there any areas they could improve?

I suggested that there should be a process in place where there are still code reviews and planning meetings where multiple developers can collaborate, instead of one person deciding on everything. We discussed this, found a process, and are adapting to it.

Do you have any advice for potential customers?

Be clear about what you need, how long you need it, and the type of relationship you’re looking for with them. Empeek works on a per monthly basis, so you’re renting your resources.

There’s a possibility that QA and project management are just a few hours and you can potentially even ask for a part-time developer. Usually, the ideal scenario is not just five hours per week of development.

They’re looking for longer-term projects. When you go into the project with them, you need to have a certain amount of workload that needs to be done in order to have a fruitful engagement. That’s a general suggestion for working with anyone.