Empat delivers full-cycle software development grounded in research, empathy, and technical excellence — from system architecture and engineering to UI/UX and go-to-market. Since 2013, we've delivered 300+ digital products across 17 countries, empowering brands like Porsche, Panasonic, Transparency International, Heinemann, CBRE, and dozens of ambitious startups and scaleups.
🔧 What we build:
Mobile applications (iOS, Android, cross-platform: Flutter, React Native)
Web applications (React, Vue.js, Angular, TypeScript, Next.js)
CRM & ERP systems
SaaS platforms
Custom dashboards & analytics tools
E-commerce solutions
Marketplaces
B2B & B2C platforms
API-first backends & microservices
🧠 Our expertise
FinTech – Digital wallets, lending platforms, payment integrations, KYC/AML workflows, personal finance tools.
HealthTech – HIPAA-compliant apps, patient portals, EHR systems, mental health apps, IoT integrations.
- Also experience in: - EdTech - PropTech - Retail & E-commerce - Logistics & Transportation - Travel & Hospitality - Media & Entertainment
Post-launch support — iteration, scaling, and performance optimization
🤝 Why Empat? ✅ 1+ years of software development experience ✅ Trusted by Porsche, Panasonic, and global NGOs ✅ Flexible engagement models: fixed price, dedicated teams, time & material
Contact us: hello@empat.tech
Min project size
$50,000+
Hourly rate
$25 - $49 / hr
Employees
250 - 999
Locations
San Francisco, CA
Year founded
Founded 2013
Languages
Timezones
2 Languages that we service
English
Ukrainian
32 Timezones that we service
ACT
Australia Central Time (ACT)
AGT
Argentina Standard Time (AGT)
AKST
Alaska Standard Time (AKST)
ART
(Arabic) Egypt Standard Time (ART)
AET
Australia Eastern Time (AET)
BST
Bangladesh Standard Time (BST)
BET
Brazil Eastern Time (BET)
CAT
Central African Time (CAT)
CET
Central European Time (CET)
CNT
Canada Newfoundland Time (CNT)
CST
Central Standard Time (CST)
CTT
China Taiwan Time (CTT)
EAT
Eastern African Time (EAT)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
HST
Hawaii Standard Time (HST)
IET
Indiana Eastern Standard Time (IET)
IST
India Standard Time (IST)
JST
Japan Standard Time (JST)
MET
Middle East Time (MET)
MIT
Midway Islands Time (MIT)
MST
Mountain Standard Time (MST)
NET
Near East Time (NET)
NST
New Zealand Standard Time (NST)
PNT
Phoenix Standard Time (PNT)
PRT
Puerto Rico and US Virgin Islands Time (PRT)
PST
Pacific Standard Time (PST)
PLT
Pakistan Lahore Time (PLT)
SST
Solomon Standard Time (SST)
UTC
Universal Coordinated Time (UTC)
VST
Vietnam Standard Time (VST)
6 Locations
San Francisco , CA
Kyiv , Ukraine
London , England
Miami , FL
New York , NY
Warszawa , Poland
No have been added yet...
Pricing Snapshot
Min. project size
$50,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
5
/5
What Clients Have Said
Empat provides competitive pricing and good value for cost across various projects, with budgets ranging from $7,500 to over $1.2 million. Clients consistently highlight timely delivery, responsiveness, and high-quality work, indicating strong overall satisfaction with their pricing structure.
Empat has demonstrated deep industry knowledge across diverse sectors, including healthcare, finance, e-commerce, and education. Clients appreciated their ability to understand complex industry-specific requirements and deliver tailor-made solutions that align with business goals.
Client-Centric Approach
Empat is lauded for their client-centric approach, tailoring solutions to specific needs and maintaining a strong focus on customer satisfaction. Their willingness to go the extra mile to ensure client success is frequently noted.
Effective Problem Solving
Reviews highlight Empat’s strong problem-solving capabilities, with the team effectively addressing challenges and finding practical solutions. Their ability to anticipate potential issues and propose preventative measures is appreciated.
Responsive and Flexible Team
Clients appreciated Empat’s responsiveness and flexibility, with team members often available outside regular hours to address urgent issues. Their ability to adapt to changing project scopes and integrate client feedback was widely praised.
Potential for Faster Execution
While Empat generally meets deadlines, some clients noted that even faster execution would be appreciated, particularly under tight timelines. This suggests an area for potential improvement in resource allocation and timeline management.
High-Quality Deliverables
The quality of Empat’s deliverables consistently meets or exceeds client expectations. From design to functionality, their products are described as high-quality, user-friendly, and effective in achieving business objectives.
Web App & AI Development for Social E-Commerce App
AI DevelopmentCustom Software DevelopmentWeb Development
$10,000 to $49,999
Jan. - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Empat's project management was spot on."
Oct 24, 2023
Executive, WeBeJoy
Anonymous
Verified
eCommerce
San Francisco, California
11-50 Employees
Online Review
Verified
Empat developed the front- and backend of a social e-commerce app's web application and integrated AI features. The team used Vue.js, JavaScript, PHP, and Laravel for development and deployed the app on AWS.
Empat's work led to increased user ratings on the client's reviews and a 20% increase in revenue. The team showed impressive creativity and innovation. Empat's project management was spot on; they met deadlines and responded quickly to the client's questions and requests through email and meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the executive of WeBeJoy
Describe what your company does in a single sentence.
WeBeJoy is a Social Commerce App that features videos and content created by top influencers, showcasing the latest products from the best brands in the industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
Backend Development
Frontend Development
Product Design
Product Management
SOLUTION
How did you find Empat?
Referral
Why did you select Empat over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Empat were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Frontend Development (Vue.js, JavaScript):
Enhance the user interface and user experience of our web app.
Implement responsive design to ensure optimal performance on various devices.
Incorporate Vue.js for dynamic and interactive features.
Backend Development (PHP Laravel, AWS):
Optimize the backend infrastructure for improved performance and scalability.
Develop and maintain the server-side components using PHP Laravel.
Deploy the web app on AWS for high availability and reliability.
Design (Zeplin):
Collaborate with our design team to bring their creative vision to life.
Utilize Zeplin for design collaboration, asset management, and version control.
Ensure the design is seamlessly integrated into the development process.
Search and Data Management (Algolia):
Implement Algolia's search functionality to enhance data retrieval and search capabilities within the web app.
Fine-tune Algolia indexing and query performance to improve user search experiences.
AI Integration:
Incorporate AI solutions into the web app to provide smart, personalized features.
Use AI to enhance user recommendations, data analysis, or other relevant functions.
Continuously refine AI algorithms and models to improve app performance.
Key Deliverables:
Enhanced frontend design with improved user interface.
Optimized backend infrastructure for superior performance and scalability.
Web app deployed on AWS, ensuring high availability.
Collaborative design assets managed via Zeplin.
Seamless integration of Algolia for advanced search and data management.
Integration of AI features and continuous refinement of AI models.
Regular status reports and updates to track progress and ensure alignment with project goals.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
An average user rating of 4.5 out of 5 stars based on feedback and reviews collected directly from platform users.
A customer satisfaction score of 85%, based on surveys and user feedback.
A 20% increase in revenue generated through advertising, partnerships, and sponsorships.
A 40% increase in the number of users discovering new content through platform recommendations or AI-driven content suggestions.
A 50% growth in the overall platform traffic, measured by the number of visits, page views, and unique visitors.
A 30% increase in the number of daily active users (DAUs) and a 25% increase in monthly active users (MAUs).
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Empat's project management was spot on. They always met deadlines and were super quick in responding to our questions and requests. When things needed tweaking, they rolled with it and found solutions. Plus, they made sure we were part of the decision-making process.
What was your primary form of communication with Empat?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their fusion of creativity and innovation truly set them apart.
Are there any areas for improvement or something Empatcould have done differently?
There were no significant areas for improvement; everything went well.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Development for Travel Planning Platform
Mobile App Development
Confidential
May - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team has a knack for combining clients' ideas with their own professional insights."
Oct 19, 2023
Founder, Travel App
Anonymous
Verified
Other industries
Dallas, Texas
Online Review
Verified
A social platform focused on travel planning partnered with Empat to develop a mobile app, create prototypes for it, and investigate market demand during the discovery stage of the collaboration.
The vendor's project management set practical deadlines for the project which they met as planned. The company is happy with how well the team communicated during the collaboration and was most impressed with their interpersonal skills.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Travel App
Describe what your company does in a single sentence.
Social platform for travel planning and experience sharing
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
Investigated how relevant this request is at the discovery stage
Create design and prototypes
Development of mobile app
SOLUTION
How did you find Empat?
Referral
Other
Why did you select Empat over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Empat were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The project was divided into three main stages. First, there was the discovery stage, where we figured out what features to add to our app and what other needs it could fulfill. We also decided what features might not be necessary and could distract from our main goal. Once we gathered all these insights during the discovery stage, we moved on to creating the initial design and prototype of the app.
This helped us test how it would work and look. After several rounds of changes, we started developing and testing the app. Right now, it's in the testing phase. Soon, we'll be ready to share it with the world and help travelers plan their trips more easily.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The focus group that tested our app gave it a big thumbs up, which was great to see. We're also confident that the app will do well once it's released on the AppStore and Google Play.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Nikita, project manager, set practical deadlines and the team met those deadlines as planned. We're also happy with how well the team communicated and their interpersonal skills.
What was your primary form of communication with Empat?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The team has a knack for combining clients' ideas with their own professional insights. This showed us that they genuinely care about their work and enjoy what they do.
Are there any areas for improvement or something {provider_name} could have done differently?
I'm happy with the work they've done, so it's challenging for me to pinpoint specific areas where Empat could make improvements.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & Mobile App Dev & UI/UX Design for SaaS Company
Mobile App DevelopmentUX/UI DesignWeb Development
$10,000 to $49,999
Feb. - Sep. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They knew what approach to take with us to help us avoid common startup mistakes and waste money.''
Oct 16, 2023
Founder & CEO, KYG
Oleksiy Malytskyy
Verified
Information technology
San Francisco, California
11-50 Employees
Phone Interview
Verified
A SaaS company hired Empat for web and mobile app development. The team used Ruby on Rails and Native to create an iOS and Android suite with multiple communication channels focused on community management.
The client was satisfied with Empat's quality and flexible work, which allowed them to receive a functional platform. Empat's team was punctual, open to feedback, and communicative via Slack and Telegram. The client also highlighted the team's expertise, professionalism, and commitment.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder and owner of KYG, a SaaS startup company focused on an AI agent to manage communities.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with Empat?
We wanted to build an MVP we had in mind for our business.
SOLUTION
What was the scope of their involvement?
Empat helped us with web and mobile app development. We started the process by sharing our idea with the team so they could help us clarify our next steps and how the final product would look like. After that, they gave us an estimate for the final deliverable, which was an iOS and Android mobile app.
In addition, Empat’s work also included the creation of mind maps based on our ideas, user profile and journey development, UI/UX design, production, and testing. In terms of technology, they used Ruby on Rails and Native iOS and Android platforms.
Regarding functionalities, the app is an overlayer for WhatsApp, Slack, Discord, and Telegram that allows community owners and community members to create profiles, search users, communicate, share documents via Dropbox, conduct AI-generated interviews, and manage events.
What was the team composition?
We worked with around five members of Empat’s team, including Nazar (Founder & CEO), a project manager, an iOS developer, a backend developer, and a QA specialist.
How did you come to work with Empat?
Someone within my community referred Empat to me. We decided to go with them for this project because they had experience with startups, so they knew where to dig into and what questions to ask to understand what was important to this project. Overall, it was obvious that they were the right choice and would also help us save a lot of money on this project.
How much have you invested with them?
We spent around $50,000 with them on this project.
What is the status of this engagement?
We worked together from February–September 2023.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Empat delivered as promised. The user testing results were satisfactory, and everything went great. The team also offered three free changes to the platform.
How did Empat perform from a project management standpoint?
Empat stayed on budget and within deadlines. In addition, they were open to feedback throughout the process and flexible and understanding with our change requests.
Regarding tools and communication, we used Slack, Telegram, and Notion.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Nazar was a great guy to work with and helped me save a lot of money for this project by making everything easier.
What did you find most impressive about them?
Empat's experience was key to the engagement's success. They previously worked with several startups, so they knew what approach to take with us to help us avoid common startup mistakes and waste money. They were committed to our success by playing a professional advisor role.
Are there any areas they could improve?
Due to the time zone differences, It'd be great to have them in the same city to avoid early morning or late evening calls because Empat's team is based in Ukraine, and we're in the US.
Do you have any advice for potential customers?
Don't think you know everything; provide step-by-step information about what you want to achieve, and allow them to share their experience to help you.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & Mobile App Design & Dev for Online Education Platform
Mobile App DevelopmentUX/UI DesignWeb Development
$200,000 to $999,999
Feb. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Empat has very clear values and always thinks beyond technical solutions.”
Oct 11, 2023
Product & Project Manager, Megacampus
Anonymous
Verified
Business services
United Kingdom
1-10 Employees
Phone Interview
Verified
Empat has designed and developed the web, iOS, and Android products of an online education platform from scratch. Their work has included UI/UX design on Figma, DevOps, QA, and business analytics.
Empat has successfully achieved all of the project’s goals and provided outstanding input beyond technical solutions, ultimately improving the client’s platform. The team is very responsive, helpful, solutions-oriented, and communicative, using Confluence, Jira, Slack, and Bitbucket to collaborate.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the product and project manager of Megacampus, an online platform providing education services in different industries like gaming, web, entertainment, and art since 2019. Our goal is to bring online education to a slightly different level with new approaches.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed help with designing and developing our platform.
SOLUTION
What was the scope of their involvement?
Empat has helped us develop our website and app from scratch, including the UI/UX design. The project has included concept creation, development, and the creation of a go-to-market strategy.
Initially, we communicated with Empat and discussed the project concept and scope. Then, they build a product map and the user journey. This part of the process included extensive product research.
After discussing the idea, we moved into the UI/UX design phase, during which we worked with Empat on the wireframing, using Figma for the designs and prototypes. We also conducted customer interviews to support the design work.
Once we had the designs, we moved into the development phase. For this phase, we divided the work into sprint cycles and started working on a sprint basis to develop the product, which took a long time. Ultimately, Empat has built our platform for both iOS and Android devices.
Empat has also been responsible for all the QA work involved in the project. Moreover, they’ve been involved in the DevOps side of the project, especially for the server setup. Currently, they’re also helping us with product and business analytics, which has included some interviews. Additionally, they’re always available for brainstorming and technical support.
What is the team composition?
We’ve worked with a product manager, a project manager, a business analyst, a web developer, an iOS developer, an Android developer, a UI/UX designer, a DevOps engineer, and a QA specialist.
How did you come to work with Empat?
We found them through a referral.
How much have you invested with them?
We’ve spent around $300,000–$400,000.
What is the status of this engagement?
We started working together around February 2021, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Empat has accomplished everything they’ve needed to accomplish and provided very positive input beyond simple technical solutions. They advise us on a lot of alternative approaches, and thanks to them, the project is always moving in the perfect direction.
How did Empat perform from a project management standpoint?
Empat has perfectly met all the deadlines and is very responsive. Sometimes, they’ve even responded in the middle of the night to address important issues very quickly, which we really appreciate.
Additionally, Empat always responds very fast, and we’ve never had a communication issue. They’re always ready whenever we need to jump on an urgent call. They use Confluence for product documentation, Jira for task management, Slack for daily communication, and Bitbucket for code storage.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Empat's whole team has been very good. Their CTO has had a huge impact on the project's success. Although he hasn't been part of the development process, he has participated in some technical discussions, and his input has been very valuable.
Additionally, the product manager has been very good because we've felt that he has really thought about our product. Overall, the quality of all the other technical team members has been outstanding. We've never wanted to change anyone on Empat's team.
What did you find most impressive about them?
Empat has very clear values and always thinks beyond technical solutions. They don’t focus simply on doing their job. If they think about doing something in a different way or can find a better solution for our business, they always offer those alternatives.
Thanks to this approach, they’ve found a lot of new technical solutions and assisted us in making serious product development decisions. Basically, our engagement feels more like a collaboration than simply hiring a service provider to do the job.
Are there any areas they could improve?
I don’t have any areas of improvement for Empat. We’ve been pleasantly impressed with their work.
Do you have any advice for potential customers?
If you tell them your vision and goals for the product in terms of the value you want to provide for your customers, Empat will do their best not just to fulfill that vision but to create their own solutions in order to bring the best product to market based on your existing idea. Basically, if you just tell them the work they need to do, they’ll do it perfectly, but if you provide them with your vision, they’ll make it even better.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Revamp for Online Journal
Custom Software DevelopmentWeb DesignWeb Development
$10,000 to $49,999
Feb. - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Empat demonstrated exceptional strengths."
Oct 10, 2023
Managing Editor, CEU Review of Democracy
Michal Matlak
Verified
Education
Budapest, Hungary
1-10 Employees
Online Review
Verified
Empat redesigned an online journal's website, developing a new backend database and dashboard, creating a new, interactive frontend, and implementing APIs. The team also handled project management.
Empat successfully launched the client's website on time and within budget, ensuring milestones adherence and cost-effectiveness. The new website received high ratings and successfully passed rigorous tests. Empat offered effective project management and demonstrated their expertise.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Managing Editor of CEU Review of Democracy
Describe what your company does in a single sentence.
RevDem, is a dynamic online journal of the CEU Democracy Institute dedicated to the reinvigoration, survival, and prosperity of democracies worldwide, supported by the Open Society University Network.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
We needed a design update
Creation of backend and dashboard
Frontend of the site
SOLUTION
How did you find Empat?
Clutch Site
Why did you select Empat over others?
High ratings
Close to my geographic location
Company values aligned
How many teammates from Empat were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Backend:
Create server and database.
Develop APIs.
Implement security features.
Ensure data management.
Frontend:
Design user interface.
Build interactive web pages.
Connect to backend data.
Make it work on all devices.
Design:
Create attractive visuals.
Design layout and graphics.
Choose colors and fonts.
Project Management:
Plan tasks and schedule.
Assign roles.
Monitor progress.
Report to stakeholders.
Key Deliverables:
Functional backend.
Responsive frontend.
Secure user access.
Visually appealing design.
Project plan and reports.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We successfully launched the new website according to our planned schedule, meeting all major milestones and deadlines. The project was completed within the allocated budget, ensuring cost-effectiveness. The new website received a high-quality rating, with all pages passing rigorous testing for functionality, performance, and security.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Overall, the project management was effective, and they delivered items on time while responding well to our needs.
What was your primary form of communication with Empat?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Each member of the team gave the impression of a truly qualified specialist who is a pleasure to deal with.
Are there any areas for improvement or something Empat could have done differently?
Empat demonstrated exceptional strengths and there are minimal areas for improvement. They consistently delivered outstanding results and maintained a high standard of performance throughout the project.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Software Dev Assistance for Sales Productivity AI Company
Custom Software Development
Confidential
May - Sep. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are always available and have proven themselves to be proactive professionals."
Sep 28, 2023
CEO & Co-Founder, Big Sister AI
Valentyn Yaromenko
Verified
Other industries
Austin, Texas
11-50 Employees
Online Review
Verified
A sales productivity AI company hired Empat to create a complex system based on their idea. The team worked on giving recommendations and guiding the client through the process of materializing their ideas.
Thanks to Empat, the client successfully created new software from scratch. The team was highly reliable throughout the process, showing that they were ready for everything. Their resources were flexible and productive; they were truly proactive and willing to tackle any of the project's challenges.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO, Co-founder of Big Sister AI Company
Describe what your company does in a single sentence.
Big Sister AI - sales team productivity platform. We increase sales conversion by fixing human mistakes in the sales process.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
We started working with Empat to create a complicated software system with integrated AI as well as a web platform that could help us to provide our services to the clients.
SOLUTION
How did you find Empat?
Referral
Why did you select Empat over others?
Good value for cost
Referred to me
Company values aligned
How many teammates from Empat were assigned to this project?
15
Describe the scope of work in detail. Please include a summary of key deliverables.
We talked to Empat about our plan of making an AI-based product that will improve sales departments by identifying valuable insights from sales activities. Although we had the idea, we didn't have the technical expertise to put it into action. Not only did Empat's team comprehend our idea, but they guided us through the process of realizing it.
Empat provided a complete and well-organized service package. They described the necessary stages to materialise our idea, which included a complex backend, seamless integration with OpenAI, and easy-to-use web and mobile user interfaces. Empat comprehend our requirements and included our feedback in the entire process. The outcome is a potent tool that holds the potential to transform sales procedures.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We created a new software from scratch which is extremely cool, because its offer to our client integration with any CRM systems, messengers, or any channel for selling products. Our software is continuously analysing the performance of sales teams.
This helps stay up-to-date and promptly respond to any changes that occur in the sales process. In addition, salespeople become more engaged in the process as they can regularly track their progress and compete against other sales managers using an interactive gaming approach.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
During our cooperation, I thought the project manager from Empat was ready for everything. This flexibility impressed me, because the resources were adjusted so, due to which we had productive work without blockers and downtimes. We have a sync every Tuesday and always commute through the slack. Is it very convenient to use specific tools for specific needs.
What was your primary form of communication with Empat?
In-Person Meeting
Virtual Meeting
What did you find most impressive or unique about this company?
The team is not afraid of any challenge. We develop a complex product using complicated technologies. Every day, we have to figure out something, but we get through it.
Are there any areas for improvement or something Empat could have done differently?
I enjoy working with the Empat team, particularly with the Project Managers Ilya and Nikita, as well as the skilled tech team. They are always available and have proven themselves to be proactive professionals. I have no further suggestions for improving our collaboration.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for AI Podcast Interview Company
AI DevelopmentCustom Software DevelopmentWeb Development
$200,000 to $999,999
May - Sep. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We felt the full involvement of the team in our project. They were proactive and responsible."
Sep 19, 2023
CEO & Founder, Vanity AI
Yurii Filipchuk
Verified
Media
San Francisco, California
1-10 Employees
Online Review
Verified
Empat designed and developed a software solution with integrated AI for an AI podcast interview company. The team was responsible for creating an algorithm and AI model that collected interviews automatically.
The client was satisfied with Empat's performance; their work received positive feedback and was highlighted in their company's newsletter. The team was responsive, transparent, and flexible throughout the process. Overall, their problem-solving approach and clear communication were outstanding.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO & Founder of Vanity AI
Describe what your company does in a single sentence.
AI podcast interviewer
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
We need specific software with integrated AI. This software is focused on collecting interviews without the participation of an interviewer. We believe that the mindset of empat team will help us in this revolutionary approach.
SOLUTION
How did you find Empat?
Referral
Why did you select Empat over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Empat were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
From the outset, empat displayed a deep understanding of our requirements and objectives. The project aimed to create a seamless interview process using AI, eliminating the need for human intervention. The comprehensive design package provided by empat brought the entire project to life. The visual elements, branding, and user interface design were crafted to align with our company's identity.
Empat designed the algorithms and AI models that power the interview process. This backend infrastructure forms the backbone of the entire platform, ensuring the accuracy and reliability of the AI-driven interviews. Their expertise in AI and machine learning was evident throughout this phase. The frontend interface they developed was intuitive, user-friendly, and visually appealing. The result was a cohesive and polished product that not only meets but exceeds our expectations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project is currently in the development stage, and we are actively conducting tests with the beta group and yielding positive feedback. Furthermore, Empat has highlited our project in their monthly newsletter, resulting in an eager anticipation for the impending release from the initial group of interested parties.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
From the start, their clear communication, rapid responses, and transparent project management kept us on track. Their flexibility and problem-solving approach ensured a smooth journey, while their expert guidance elevated our project's quality.
What was your primary form of communication with Empat?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We felt the full involvement of the team in our project. They were proactive and responsible. This is unique because sometimes it seemed to us that an empat was part of our in-house team. Full match!
Are there any areas for improvement or something Empat could have done differently?
I am completely satisfied with the work of the team, so we continue our cooperation. I believe that very soon the world will be able to see our product, thanks to these professionals
RATINGS
5.0
"10/10"
Quality
5.0
Service & Deliverables
"Very good!"
Schedule
5.0
On time / deadlines
"Like a swiss watch"
Cost
5.0
Value / within estimates
"Ukrainian value for money! top"
Willing to Refer
5.0
NPS
Mobile App Design & Dev for Marine Computing Co
Mobile App DevelopmentUX/UI Design
$1,000,000 to $9,999,999
Apr. 2022 - Mar. 2023
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“Empat’s work was of high quality, as the app had very few bugs when it was released.”
Sep 11, 2023
Product Manager, Marine Computing Company
Anonymous
Verified
Other industries
Ukraine
1,001-5,000 Employees
Phone Interview
Verified
Empat helped a marine computing company design and develop an iOS and Android app for a yacht, using Flutter, Dart, and Figma as the tech stack. The app also required IoT connectivity with other devices.
Empat delivered a high-quality app, as 92% of the total bugs were found before deployment. The team was great at problem-solving, so they addressed all the client’s concerns efficiently. Moreover, they were highly communicative and flexible to the client’s requirements.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a product manager at a yacht. I’m responsible for the technical side of the yacht, which includes managing the hardware and software installed on it. The yacht is part of a marine computing company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Empat?
We needed help with mobile app development. We didn’t have the development capabilities in-house and didn’t want to hire internal employees, so we decided to reach out to Empat to take over the whole project.
SOLUTION
What was the scope of their involvement?
Empat developed a new custom mobile app for iOS and Android to be installed on the devices available on the yacht. There were also some old-fashioned interfaces that they needed to redesign in a more modern style for the new app.
The project started with a kick-off call between my boss and a manager from Empat’s side. After that, they created an internal communication channel for the project and prepared the initial documents.
After the initial project setup, we had some planning meetings to create the project’s roadmap and define the app’s architecture. We also worked with Empat’s management team to create the user journey and the app map.
During the design process, we worked with Empat’s team of designers, who were responsible for the design work. The designers created the frames for the app based on the user journey we had created. Then, they provided us with a few options for the designs and visual art, after which they created the final version of the app’s design.
Once the designs were ready, Empat’s development team started building the mobile app; the process lasted a couple of months. Once the app was ready, Empat installed it into our yacht, tested it a few times, and made a few adjustments. After launch, they continued providing us with operational support by fixing bugs and making minor changes as needed.
As for the technology stack, Empat used Flutter as the development framework, as it works for both operating systems. They also used Figma to create the designs and prototypes and Dart as the programming language.
This app informs our guests about the services available on our yacht and connects to the different products of our cabins using IoT connectivity. For example, the app allows guests to turn on and off the lights, open and close the blinds, and control the cabin’s temperature. They also can use it to control audio and video devices inside the cabin.
What is the team composition?
In total, we worked with 11 teammates from Empat, including a project manager, a business analyst, five Flutter developers, a backend developer, two QA engineers and testers, and a DevOps engineer.
How did you come to work with Empat?
We reached out to different companies and received offers from them. Empat was one of those companies. Although I wasn’t part of the vetting process, I know that someone from my company knew someone from Empat, so I think that was how we contacted them.
How much have you invested with them?
In total, we spent $1.2 million.
What is the status of this engagement?
Our project started in April 2022, but the design and development process didn’t start until June 2022. The MVP of the app was ready in November 2022 for us to test and get feedback from our boss, and the first version was officially released in March 2023.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Empat’s work was of high quality, as the app had very few bugs when it was released. 92% of the total bugs were found during the development phase, whereas the client found 8% after the app’s release. Usually, that percentage is a lot higher for these types of projects. Still, as the app was released for internal usage, it has only been installed on two devices, so we don’t have user metrics available.
How did Empat perform from a project management standpoint?
Empat performed well. They excelled at solving problems, so it was great to go to them when needed; there were no issues that weren’t resolved during the development phase.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Igor (COO & Project Manager) was very good at what he did. He was responsible for our communication and for managing the development team, so I mainly worked with him.
What did you find most impressive about them?
Empat was very flexible to our requirements and agreed to help us with all the concerns we had.
Do you have any advice for potential customers?
Ask all you need to Empat’s project managers or delivery directors, and they’ll provide you with great answers to all your questions.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
"We had small issues with scheduling."
Cost
5.0
Value / within estimates
"They offered the most reasonable price for the project."
Willing to Refer
5.0
NPS
"We’re ready to work with them on our next project.
Mobile App, Web Dev & CRM Optimization for Gym Network
Custom Software DevelopmentMobile App DevelopmentWeb Development
$200,000 to $999,999
Aug. 2021 - July 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We don't think we can ever get where we are today without them."
Sep 2, 2023
Manager, CrossFit Banda
Anonymous
Verified
Other industries
Ukraine
11-50 Employees
Online Review
Verified
A gym network hired Empat to create a mobile app with recording features. The team also built a website that offered information about the client's services. Moreover, they optimized the client's existing CRM.
Thanks to Empat, the client saw increased conversions and customer retention. Their overall customer experience improved, and they gained a high-quality and scaling CRM. The team delivered tasks on time and managed the project effectively. Overall, they served as a trusted partner to the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I'm a Manager at CrossFit Banda
Describe what your company does in a single sentence.
We are a network of gyms that popularize sports, in particular crossfit in Ukraine and build a convenient ecosystem for conscious athletes.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
There was complex work: a very voluminous and high-quality discovery stage (presentation with the results)
Сreating a mobile application for users of the gym to record, etc
A website for additional information about the service, optimizing existing CRM.
SOLUTION
How did you find Empat?
Online Search
Referral
Why did you select Empat over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Empat were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We came to Empat with an ambitious goal - to build an entire ecosystem for our network of halls, to enable further business scalability. We wanted to make visiting our gyms as comfortable and interesting as possible for visitors.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increase sales: increase customer conversion and increase customer retention\
A new level of service: improving the customer experience at all levels of interaction with the brand through IT tools
Scaling: process optimization. Creating an IT infrastructure for fast and high-quality business scaling CRM
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have achieved all the goals set and are moving forward in working to improve the functionality.
What was your primary form of communication with Empat?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Our team and theirs is very closely knitted. They've become a trusted partner and are the helping hand we needed. We don't think we can ever get where we are today without them.
Are there any areas for improvement or something Empat could have done differently?
We carried out large-scale work in parallel on several projects. Of course, questions arose in the course of work, but I would like to note how quickly Empat identified, discussed, and eliminated problems.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Dev for Reputation Management Company
AI ConsultingAI DevelopmentCustom Software DevelopmentWeb Development
$200,000 to $999,999
Apr. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I am truly amazed by the team's versatility."
Aug 29, 2023
Executive, 4getme
Anonymous
Verified
Other industries
New Milford, New York
11-50 Employees
Online Review
Verified
Empat has developed AI software for a reputation management company. The team has also created a website that conveys the client's vision to users.
The client's analytics has gone on a steady upward trajectory, thanks to Empat. The team's responsiveness, profound expertise, and versatility set them apart from previous vendors. Collaboration is efficient via virtual meetings and email. Empat has a distinct client engagement approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive of 4getme
Describe what your company does in a single sentence.
AI system that handles content removal and monitoring seamlessly. This system operates automatically, efficiently eliminating negative reviews, embarrassing posts, and outdated information from the internet.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Empat to accomplish?
To create software based on Artificial Intelligence for searching for matches on the network
They are also create a simple, fast and user-friendly website that will convey our vision to our users.
SOLUTION
How did you find Empat?
Online Search
Clutch Site
Why did you select Empat over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
Other
How many teammates from Empat were assigned to this project?
12
Describe the scope of work in detail. Please include a summary of key deliverables.
When we first started working together, we had extensive discussions about the precise steps needed to bring our concept to life. An architectural plan was presented to us, outlining the ideal version. Subsequently, we transitioned to the design and prototype phase. Andrii, Lead Designer, crafted multiple prototypes using Figma, giving us a visual representation of the potential outcome.
Once we agreed upon the most fitting design, the project manager formed a skilled team that skillfully translated our vision into reality, resulting in an impressive website built on Webflow. The backend and frontend developers, along with the CTO of Empat - Sergiy, were working on the software development.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our analytics are on a steady upward trajectory, paralleling the growth of our revenue. Nevertheless, given our status as a startup, we can't show specific numbers regarding potential outcomes. What important is our unwavering commitment to further promote our product and maintain belief in its eventual triumph.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Prior to partnering with Empat, we had made previous attempts to collaborate with another company. This allows me to draw a comparison regarding the effectiveness of communication. I found myself satisfited with the responsiveness, the team's approach, their profound expertise, and the overall atmosphere that Empat brought to the table.
What was your primary form of communication with Empat?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I am truly amazed by the team's versatility, their ability to tackle any concept, and their swift responsiveness to handle diverse requests effectively.
Are there any areas for improvement or something Empat could have done differently?
In my view, Empat possesses a distinct client engagement approach that I find quite appealing. I wouldn't wish for them to alter it, as this approach grants them the creative freedom to generate ideas that have the potential to enhance your concept even further.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-40 of
139 Reviews
Our Story
We’re Empat — a team that codes with passion and lives with fun. 🏆 As a top-rated employer, we’ve earned awards, but what truly sets us apart is our vibe: Strava sports challenges and workouts, curated Spotify playlists, spontaneous memes, endless pet photos, and laughter in every call. We grow together, win together, and celebrate together — proving that work can be both meaningful and joyful. Get to know the people behind it all: Our Team
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