Elogic Commerce

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of a fashion marketplace in Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

We had a poor-quality website and needed Elogic to fix it. Our previous service provider left the website with many issues that we tasked Elogic to fix.

SOLUTION

What was the scope of their involvement?

Elogic fixed our Magento 2 site that had many problems. Their team first did a full code review and scoped out all of the site’s issues. For example, there were a lot of issues around the marketplace functionality. Then, Elogic fixed all the existing bugs, including the issues with our email and invoicing systems. They got into the marketplace plug-in and rewrote its logic too.

Then, their team started building out new functionalities. They worked with different modules that they also customized. Elogic rolled out new features too such as geographic exclusivity to show people who bought products in their area. Their team's still moving the product forward. 

What is the team composition?

We've communicated with their CEO and work with a senior project manager. We also work with four different developers but don't speak with them much.,

How did you come to work with Elogic Commerce?

I actually found them through Clutch. We chose Elogic because their team quickly responded, unlike other agencies. They were also keen to work on our project.

How much have you invested with them?

We’ve probably spent $30,000 on their services so far.

What is the status of this engagement?

It began around September 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The most important metrics are the site’s speed and usability. The site was incredibly slow and Elogic made it five-times faster, which is great. They probably doubled the usability of the site if I had to put it into a metric. Their team definitely fixed the site.

How did Elogic Commerce perform from a project management standpoint?

They have a can-do attitude and are super responsive. I can send them a Skype message any time of the day or night and they’ll be on it. We use email, Google Meets, and ActiveCollab to communicate.

What did you find most impressive about them?

Their responsiveness is their most impressive quality. They’re really on it. Other people complain about agencies burying their projects into the mix but that doesn’t happen with Elogic. Their team always responds to us and makes requests happen then and there.

Are there any areas they could improve?

I like that Elogic started on our project straight away. However, it may have been helpful for them to have provided us with a more formal onboarding process. They could've assigned a person to set out a bit more of a road map.

Do you have any advice for potential customers?

If you have a Magento site and want quality work for a reasonable price, work with Elogic.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Watches of Mayfair Australia, a luxury watches and jewelry company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

We needed someone to develop our e-commerce platform so that we could sell our products.

SOLUTION

What was the scope of their involvement?

Elogic Commerce developed our e-commerce site using Magento 2.3. We provided specific requirements for the database and the offering that we have here in Australia in terms of the development of the price structure, calculation stacks, etc. They did integration with payment modules and our local bank. 

Recently, we implemented 3D security for credit cards. This was a collaborative effort between my company, our colleagues in the UK, and Elogic Commerce.

They also assist us with ongoing website issues and problems that may arise on a day-to-day basis. They offer full support. We will work on blogs next month.

What is the team composition?

I regularly work with a senior manager and a project manager.

How did you come to work with Elogic Commerce?

They were experienced in Magento. Our colleagues in the UK used them prior, and they’d been happy with their service.

How much have you invested with them?

My company has spent $100,000.

What is the status of this engagement?

We started working together in October 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received what we asked of them. The website is an ongoing process, and we’re working project-by-project. We’re budgeting their service up to June 2021, and then we’ll come up with a budget for the following financial year. I have not gotten any negative feedback regarding the website.

How did Elogic Commerce perform from a project management standpoint?

We meet deadlines, and the communication is pretty open. If we go outside of an agreed-upon time frame, they communicate that there are unexpected problems or challenges that they need to invest more time in.

What did you find most impressive about them?

We get good quality for a reasonable price compared to the Australian market. They have enough resources to facilitate all of our requests. They also learn on the go. One example is the implementation of our bank merchant facility and a third party, ready-to-use application. They built the integration with the API from scratch. It works well.

Are there any areas they could improve?

They should not stop improving themselves, but there are no specific examples of where they should improve.

Do you have any advice for potential customers?

Agree on the strategy of the implementation and the budget, and track budget versus actuals. They provide their timesheets with a breakdown of the work they perform during the month. Their billing structure is time-based — it’s not a fixed price. Potentially for some clients, it’d be beneficial to have a fixed price.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Sulalat Coffee. We are a roasting company that supplies coffee and the necessary equipment to coffee shops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

We needed someone to help us migrate our website to Magento 2 from Magento 1 without much downtime.

SOLUTION

What was the scope of their involvement?

Elogic Commerce helped us migrate our e-commerce site from Magento 1 to Magento 2. They also did some customization, including installing software to support Arabic writing from right to left. They put the URLs in Arabic and installed our payment gateway.

They transferred all our credentials to log in to payment services and changed our URL because we had rebranded. They also did SEO and migrated us to a new hosting service, AWS, to support Magento 2. The team tested in a test environment to ensure everything was working properly.

What is the team composition?

The project manager was our direct contact. There were frontend and backend developers, administrators, and designers on the team.

How did you come to work with Elogic Commerce?

They were recommended by a few other companies. We liked some of their previous work and decided to hire them.

How much have you invested with them?

We spent €18,000 (approximately $22,000 USD).

What is the status of this engagement?

We worked together from July – October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Elogic Commerce handled each unexpected obstacle well, coming up with good solutions. For example, when our hosting provider refused to accommodate us with Magento 2, the team recommended Amazon, explaining that they had a hosting server nearby. They also switched it over very quickly. It was impressive.

How did Elogic Commerce perform from a project management standpoint?

They did a good job of managing the project. The team kept us informed of what they needed from us, as well as any progress. They checked with us before making changes and were very communicative throughout the entire process. 

They were accurate in their estimated hours for the project, and the delays that occurred were not their fault. We used Colab to see the progress, and we communicated via WhatsApp.

What did you find most impressive about them?

They’re knowledgeable, and each member has a specialty. They made the project, which was quite large, feel seamless.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Thoroughly discuss the plan. Give them all the details, especially any non-standard particulars you require. They will let you know if they can make it happen, and what is needed to do so.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of dops.digital, a website, web design, 3-D, and animation development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

We needed help with backend e-commerce development.

SOLUTION

What was the scope of their involvement?

Elogic has worked on at least three of our customers’ projects. The team has helped us with backend development on Magento and WooCommerce. We’re responsible for the UX/UI part and they’re responsible for the development part.

At the start of the engagement, we needed to create the technical assignment for our projects. We relied on them a lot for their backend development expertise, and together, we created the assignment which would satisfy both the design and development expectations of our customer. 

They also provided the project management of the whole development process. The three projects are now finished and delivered to the customer but they still supply support and maintenance.

What is the team composition?

We’ve worked with 1-2 project managers, a QA manager, e-commerce developers, and Magento developers. For urgent questions, their co-founders were also involved. There are approximately eight people per project.

How did you come to work with Elogic Commerce?

Elogic hired us first to create a simple corporate web design for their website. They were very close to our values and our goals, and work with similar markets. We realized we could work together.

How much have you invested with them?

We’ve spent $200,000.

What is the status of this engagement?

We started working together in September 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy working with Elogic. They deliver the same quality and time expectations that we have on the project. All the feedback we get is positive. The second and third project was from the same big customer — they were definitely a satisfied customer because they ordered the next project again.

How did Elogic Commerce perform from a project management standpoint?

The team was always online and very responsive to every message. They met deadlines. The deadlines included customer feedback implementation. 

We used Jira, Skype, and Telegram. We’ve also used a tool for the communication between the designers and developers.

What did you find most impressive about them?

The management system is the best part of the engagement. They also have very strong and fast-responding project managers. They responded even during non-working hours. The development is stable, like it should be.

Are there any areas they could improve?

They could maybe expand in order to motivate us to give them even more projects than we currently do. They’re not limited by their size but if we work with them, we try to be gradual. Maybe in the future, just to assure us that we can scale the teams when we work on big projects in order to not just create one project at a time but several projects in a row.

Do you have any advice for potential customers?

Give all your requirements as detailed as possible from the new customer side in order for Elogic to understand your needs and expectations as much as possible.

BACKGROUND

Introduce your business and what you do there.

I’m an e-commerce consultant. I get requests from customers for help with their e-commerce strategy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

As an e-commerce consultant, solutions require development work from time to time. I’m in the position to provide options for service providers to clients. I was supposed to choose partners for clients. This project required a Magento 1 to Magento 2 migration.

SOLUTION

What was the scope of their involvement?

My client was a big fashion retailer with a Magento 1 website that had significant monthly traffic. They wanted to migrate from Magento 1 to Magento 2. They had a team that worked in Magento 1 and didn’t want to stop their efforts. Elogic Commerce handled the migration because their team had expertise with Magento.

What is the team composition?

We hired four developers, one project manager, and a QA teammate.

How did you come to work with Elogic Commerce?

I reviewed a Magento directory and searched Google. I found two options but out of those options, Elogic Commerce had the strongest Magento 1 to Magento 2 offer. After that, I pulled up some information in the Magento directory because it was important that their team was certified.

How much have you invested with them?

The whole scope of the project cost around $300,000.

What is the status of this engagement?

We started the project in December 2018, and it wrapped up in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

There’s a significant improvement in the site’s performance. The average session duration improved as well as the overall conversions. We expect the conversions to be 20% higher with the Magento 2 build than with the Magento 1 build. There are many factors contributing to the site's improvements such as site speed and design.

How did Elogic Commerce perform from a project management standpoint?

We had stand up calls every other week and reviews every other two weeks. We also had a general call with the client every month. This was the first project that I didn’t have to intrude upon to make any changes with project management and I’ve been in this space for six years. It was fantastic.

What did you find most impressive about them?

When I chose them, they had a great phrase such as great work requires great engineers. Elogic Commerce is focused on Magento, so they’re great with Magento. We looked into companies with different capabilities but the fact that their team was committed to Magento and offered straightforward expertise were the reasons that we chose them.

Are there any areas they could improve?

They listened to our feedback, which was valuable. In the beginning, they didn’t have DevOps teammates but during our commitment, they hired someone.

Do you have any advice for potential customers?

The most important factor is to have precise communication in the beginning to set clear expectations. If it’s figured out at the beginning, they’ll set high expectations.

BACKGROUND

Please describe your company and your position there.

Yellowblue provides reliable software development, CRM and e-commerce solutions and resources.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Elogic Commerce?

We work with Elogic as a subcontractor when we have clients who need Magento solutions.

What were your goals for this project?

Our client needed a Magento extension/plugin for their e-gift card product to work on their clients' stores.

SOLUTION

How did you select this vendor?

Good recommendations on Clutch

Describe the project and the services they provided in detail.

We first had a kickoff call to properly understand the client's needs, and the Elogic guys really showed their insight both technically from a Magento perspective and business wise, as they're e-commerce experts. They quickly came back with a proposal, and once that was approved they got to work.

There were a few unforeseen complications with the end client's Magento setup and unusual payment solutions used on their store, but eventually it worked and the guys were very professional and responsive to get the little things fixed.

What was the team composition?

We had one Magento developer assigned as a main contact who took care of everything on Elogic's side. We were aware of there being a team but not sure of its composition.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The most important factor for my business is happy clients - positive feedback and repeat business. It wasn't an easy project, but these main aims were achieved because the client has come back for more.

How was project management arranged and how effective was it?

This project wasn't huge, so a dedicated PM wasn't needed. Communication was managed through Skype and was effective enough.

What did you find most impressive about this company?

Easy to get started. They only accept jobs that they know that they can do, and are good at managing expectations. If there's a problem to resolve, then the owner is approachable and pragmatic. All good.

Are there any areas for improvement?

Maybe to make the proposals and reporting more thorough. This was quite a small project though, so not too much need for bureaucracy.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of e-commerce for a fashion marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

We hired Elogic Commerce to help us build a fast, reliable site to connect buyers with designers. We wanted the platform to have an admin view to allow us to monitor merchandise.

SOLUTION

What was the scope of their involvement?

Elogic Commerce helped design and develop the website using Magento 1. We’re currently in the process of migrating it to Magento 2. In addition, they also handled the infrastructure with AWS and managed the designs.

What is the team composition?

The project included a team of five, including two backend developers, one frontend developer, and a project manager.

How did you come to work with Elogic Commerce?

We were looking for a certified Magento partner, so we interviewed four agencies with expertise in the area. Elogic Commerce was the best option, and they displayed the value they could provide us.

What is the status of this engagement?

We worked with them on this project in 2017, and it took six months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Elogic Commerce’s expertise helped them make suggestions that were relevant to our industry. They did a great job of developing the platform for us.

How did Elogic Commerce perform from a project management standpoint?

They were great communicators. All deadlines were met, and their team was always available when we wanted to add something new to the project. Their expertise worked perfectly with our vision. We used Jira and Slack to interact throughout the engagement.

What did you find most impressive about them?

Their combination of technical expertise and communication skills were valuable. They are wizards in developing Magento platforms. Their skill set made the project successful for us.

Are there any areas they could improve?

It’d be helpful if they had a 24/7 support department, but we understand it is complicated to have that.

Do you have any advice for potential customers?

I’d recommend future clients have a workshop during the discovery phase to get more insight. Their expertise was very valuable.  

BACKGROUND

Introduce your business and what you do there.

I'm the technical lead at an online pharmacy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eLogic Commerce?

We hired eLogic Commerce to make improvements to a Magento site. We also needed them to provide future maintenance and ongoing work.

SOLUTION

What was the scope of their involvement?

We'd had our existing platform developed by a different team previously. It was very bad quality, and we needed it improved rapidly. eLogic Commerce came on board to fix and enhance it. They provided separate resources for frontend and backend development.

What is the team composition?

About 7–8 people from eLogic Commerce worked on this project.  Their roles included project manager, QA tester, DevOps, and two frontend and backend developers, respectively. 

How did you come to work with eLogic Commerce?

I met the team through a friend who'd had a positive experience with eLogic Commerce before.

How much have you invested with them?

Over the course of our work together, we've spent about £135,000 (approximately $176,000 USD).

What is the status of this engagement?

We've been working together since July 2018, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we began our engagement, we've rapidly increased the Google page speed scores. The revenue from our site has almost tripled since eLogic Commerce started working on it. 

They've improved everything about it in general, especially the usability. We haven't seen any warning signs that anything has gone wrong at all.

How did eLogic Commerce perform from a project management standpoint?

From a project management standpoint, eLogic Commerce has had an amazing performance. I would give them full marks in this area.

What did you find most impressive about them?

The team's general technical knowledge and Magento expertise distinguish them from other providers.   

 Are there any areas they could improve?

No, I've been very happy working with them. There hasn't been a single problem during the whole process.

Do you have any advice for potential customers?

I suggest future clients recruit one of their project managers and QA testers. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Dampfi. We are the leader in Switzerland’s e-cigarette industry, and we specialize in the online market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

Our platform was slow and had some bugs. We needed someone to do a complete platform redesign.

SOLUTION

What was the scope of their involvement?

We have done different projects with Elogic Commerce. They are currently helping us with a full platform redesign in Magento 2.

What is the team composition?

My team works with a project manager. We communicate directly with the developers when necessary. They outsource development support as needed.

How did you come to work with Elogic Commerce?

We searched for web designers on Upwork, and we gave Elogic Commerce a test project. They wrote the code perfectly, provided thorough documentation, and met the deadline. We decided to work on a long-term contract with them.

How much have you invested in them?

We have spent €150,000–€160,000 so far (approximately $167,357–$178,514 USD).

What is the status of this engagement?

We began working with them in May 2017, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Production times are much faster because of the optimization, not only on our website but also in our warehouse. Our sales are growing because everything works better and faster.

How did Elogic Commerce perform from a project management standpoint?

From a communication standpoint, they have been perfect. We primarily communicate via Redmine, a task manager. My company is pleased with Elogic Commerce's responsiveness and documentation.

What did you find most impressive about them?

If we experience an issue at any time, Elogic Commerce is accessible and quickly handles the problem.

Also, it’s very helpful that Elogic Commerce will outsource development support if they don’t have the in-house talent, as this means they can handle all of our software needs.

Are there any areas they could improve?

No, there aren’t.

Do you have any advice for potential customers?

Trust them and believe in what they say.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of CityElectro. We sell designer sockets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elogic Commerce?

We wanted to expand our business online with an e-commerce website. Because we target a niche market, we wanted a solution to help customers see how our sockets fit into their interior. We engaged Elogic Commerce to build a Magento platform for our business.

SOLUTION

What was the scope of their involvement?

We set up a call with Elogic Commerce to describe our business challenge and requirements and to see how they would approach the project. Elogic Commerce supplied us with a brief of the design. Their design team then created mockups and sketches of the design. After that, we defined the technical scope.

Elogic Commerce first built a visual configuration tool; it allows customers to upload a photo of a room and see how one of our sockets fits into their interior. The feature needed to be fast and user-friendly, which required extra care from their developer team. Elogic Commerce also linked our CRM platform—which contains all of our products’ prices—to a European price conversion system. That way we could easily adjust our prices depending on our customers’ locations and the latest currency values. Lastly, they developed a filter module to sort through our products easily on our web store.

What is the team composition?

We worked with a project manager, two backend developers, two frontend developers, and a QC engineer.

How did you come to work with Elogic Commerce?

We were looking for a local developer that specialized in Magento and could provide certified developers. We narrowed a shortlist down to a few developers. Elogic Commerce met these criteria and further impressed us with their project manager, who demonstrated strong experience and a high level of professionalism.

How much have you invested with them?

We’ve spent $50,000 so far.

What is the status of this engagement?

We started working together in 2016, and while the bulk of the project is complete, our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The web store became profitable within three months of its release, and we’ve seen thousands of dollars of growth in our overall sales. The visual configuration tool has received overwhelming praise from users. Elogic Commerce has helped grow our business. Our engagement has been such a success that we’re looking to launch another project with their team.

How did Elogic Commerce perform from a project management standpoint?

The project manager easily translated our requirements and feedback to their team of developers. She managed our relationship with finesse and clear expertise. We used Jira to track progress, and the Elogic Commerce team completed work using agile methodology.

What did you find most impressive about them?

They communicated effectively with us from start to finish. We had hour-long meetings every week to give updates and feedback; the sessions definitely improved the end product. They provided valuable insights, and I felt a synergy with them that our engagements with other vendors lacked.

Are there any areas they could improve?

No, we’re highly satisfied with their work and hope our upcoming project can produce something even better.

Any advice for potential customers?

Take full advantage of their expertise. Elogic Commerce has valuable experience and insights that will help inform your project and overall business.