Elevation

BACKGROUND

Please describe your company and position.

I am the Communications Director of Global Forest Generation

Describe what your company does in a single sentence.

Global Forest Generation is a US-based nonprofit dedicated to sustaining critical yet neglected forest ecosystems across the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Refresh website
• Create new branded templates
• Refresh visual and narrative brand

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brand visuals and narrative: Develop clear vision, mission, values, and unique value proposition. Develop color palette, fonts, icons, and other visual elements to support and articulate the brand. 

Website refresh: Complete re-design of website and migration to Wordpress content management system. 

Branded templates: Design templates for email signatures, business cards, annual report, and PowerPoint. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All deliverables were given on time, and all reflected a unique, streamlined brand for Global Forest Generation. Specific to the website, Elevation delievered a product with better SEO, a logical site architecture that showcases our conservation impact, a more accessible design, and a streamlined user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Elevation's project management was next level. They were thorough and responsive, remaining courteous when answering both our big and small questions. They kept to their timelines and delivered exceptional products. At every turn, Elevation came through, which eased my anxiety. Their service is a big reason why I would work with them again…you don’t want a creative firm leaving you in the lurch, no matter how good they are.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Besides their service, I was impressed with the range of experts on the team. Whenever we had questions, whether technical or creative, they brought in someone knowledgeable to help us troubleshoot. There was truly nothing they could not do. I also appreciated that Elevation works exclusively with nonprofits, so they understand our ecosystems and constraints. And they are so reasonably priced. We would not have been able to re-do our website without them. Other firms were quoting us twice as much...but the product we got from Elevation did not skimp on quality. Finally, we work in South America, so it was a bonus to have Spanish-speaking Elevation staff who also understood the regions in which we work.

Are there any areas for improvement or something Elevation could have done differently?

The only comment I have here is that once or twice it fell like Elevation was trying to "up-sell" us on services. Which I understand. But Elevation was very reasonable when I came back and said, "we can't afford that." So, it's not a major complaint.

BACKGROUND

Please describe your company and position.

I am the Development and Business Director of Professional Women Photographers

Describe what your company does in a single sentence.

Empowers Professional Women Photographers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• We are completely run on a voluntary basis and this overhaul allowed us to be more strategic in identifying roles, vision, and purpose.
• To bring our website into the future
• Make our brand more relatable as PWP is turning 50 years old in 2025
• New energy and a clearer vision of our services to all women photographers

SOLUTION

How did you find Elevation?

Referral

Why did you select Elevation over others?

• Great culture fit
• Company values aligned
• They were most impressive amongst the research done.

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• A refreshed brand that honors 49 years of history and tells the story of PWP. 
• An easy experience for our members in the new member portal  
• A unique aesthetic that allows our member's images to be displayed in an artful way. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The communication with our project manager, Maga, was impeccable. I am an artist and administrator. I learned so much about the process of web development. Maga was extremely patient and just a pleasure to work with. She managed our expectations very well and adjusted or made adjustments before we understood they were needed. 

When additional support was necessary, it was not proposed from a salesy place, but for the betterment of the experience and/or for longterm forward movement. 

This is what kept us within the timeline. This is what drove us to do the work necessary as 49 years comes with a dense amount of copy. We did not know where to begin, but got the support through Elevation to find and use our voice. 

The website is truly a work of art. Our logo is brilliant and T-shirt ready!  We are very happy with the results, but more importantly, we are proud of our site! Please go check it out: www.pwponline.org 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whoops! I may have answered that in the last question. Yes, they delivered on time and before time. There was never a waiting game. In fact, they waited on us. Maga was extremely supportive, considerate, and patient. I could not ask for a better experience especially because this was not my wheelhouse. Elevation is truly the best of the best and I am so glad we chose them. They delivered far beyond what we expected.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Elevation is personable. There was nothing stuffy about them, and still business-oriented. This is the energy that attracted me to them. The diversity was also important to our choice. They also centered on the service of accessibility, and we found this to be very impressive. Elevation is modern and forward thinking and forward acting in the culture of the business and that is what PWP will always align with.  When you have experienced the best, why would you go any other way? With absolute certainty and confidence, I will always recommend Elevation or bring them to the forefront of possibilities. 10 out of 10 I would do it again!

Are there any areas for improvement or something Elevation could have done differently?

Not that I am aware of. Never say goodbye. Be available to us forever. LOL We were made aware of every step. Maga was masterful at setting expectations. It truly was a perfect experience. 

BACKGROUND

Please describe your company and position.

I am the Director of Strategic Communications & Public Relations of Alianza Coachella Valley

Describe what your company does in a single sentence.

Policy and systems change campaigns for greater equity in our communities. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

Create a campaign website to highlight our new campaign

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To create a simple website for our new campaign. Deliverable was a simple, easy to navigate website with SEO optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website launched prior to our public campaign launch, clear communication of benchmarks and deadlines. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager, Carolina, was absolutely fantastic. She kept things moving smoothly, with excellent communication throughout the project. She highlighted any delays or deadlines that we needed to meet to keep the project on track. The site was delivered on time and Carolina was extremely responsive to our needs and questions. We would work with Carolina again in a hearbeat. 

What was your primary form of communication with Elevation?

Email or Messaging App

What did you find most impressive or unique about this company?

The level of project management was one of the best I've ever experienced. The communication was so seamless and effective that we felt really well taken care of. We also really appreciated the care that Elevation gives to accessibility on their websites. It's not always a given for web design. Really appreciate the entire experience. 

BACKGROUND

Please describe your company and position.

I am the Director of Education of a genetics awareness company.

Describe what your company does in a single sentence.

We raise awareness about genetics and discuss how genetic technologies impact people’s lives now and in the future.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Redesign and modernize our website, with improved functionality and accessibility.

SOLUTION

How did you find Elevation?

Referral

Why did you select Elevation over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Elevation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign our organization's website from the ground up, integrating our new style guide, improving functionality, and making key accessibility enhancements. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A redesigned, functioning website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were good about delivering on time or communicating when more time would be needed. They were also flexible with us when we needed more time to return key information to them (while still working hard to keep things on pace).

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our project manager was great to work with. She was friendly, happy to explain things to us, patient with our copious amount of questions, and would always find answers if she didn't have them.

I appreciated the team's approach, where they had specialists work on different parts of the project, from design to development, to SEO and marketing.

Are there any areas for improvement or something Elevation could have done differently?

The process involved a lot of different platforms for communicating and providing feedback on the website design. There was Basecamp, where most project management took place, but also Instagantt, Invision, Pastel, GatherContent... it would be nice if this were more consolidated. It was sometimes hard to keep track of where comments had been made. (This might not be their fault. IDK if a program exists that can do the work of all these, but it would be nice.)

BACKGROUND

Please describe your company and position.

I am the Director, Research Program & Grant Management of Colorado Evaluation and Action Lab

Describe what your company does in a single sentence.

We work with government and community partners to create data-informed solutions to Colorado’s most pressing problems. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Create a new website that is engaging
• Create website that defines audience pathways
• Create a comprehensive resource library

SOLUTION

How did you find Elevation?

• Online Search
• rfp

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• nonprofit alignment

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Colorado Lab wanted to redesign their website. The goal was to make a website that is easy to navigate by each of our three different audiences (current and potential government partners, producers of research/potential external research partners, and consumers of research interested in using our work to inform their own programs or practices) and to display project deliverables (e.g., reports, YouTube videos) in an appealing and accessible way.

Key deliverables:

• Custom templates for project pages
• Resource library

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Comprehensive resource library: Our old library was so difficult to maintain it had not been updated in 2 years. The new library is well designed, easier to maintain, and functions as expected.
• Custom templates: We had a need for multiple custom templates to fit our needs. Elevation met with us virtually and through several roundsd of revisions, came up with a template that meets our needs. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items delivered on time. Responded to needs by responding to our inquiries asap and meeting with us as needed to discuss more in-depth requirements. 

What was your primary form of communication with Elevation?

Email or Messaging App

What did you find most impressive or unique about this company?

Specialized in nonprofit design which was instrumental in us choosing them. They had the most comprehensive proposal with the most options. Though the team is scattered throughout the world, they made every effort to virtually meet with us in our time zone.  

Are there any areas for improvement or something Elevation could have done differently?

Due to the nature of our work, we needed a lot of customization and had a lot of existing content. For customized templates, the design for one page was created with little input from our team so we requested a meeting to review what we actually needed and to see what Elevation recommended for/against our desired template structure. They did a really good job pivoting and understanding that we needed something more complex than the standard website.

BACKGROUND

Introduce your business and what you do there.

I'm the director of membership and engagement at a nonprofit news organization in California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Elevation?

We needed support managing our Google Ad Grants campaigns' ad spending. 

SOLUTION

What was the scope of their involvement?

Elevation initially started testing our Google Ad Grants account. Elevation creates ad assets, and we have monthly check-ins.

What is the team composition?

Our primary contact is Rocío (Account Specialist, Digital Marketing), and she’s the main person we connect with.

How did you come to work with Elevation?

I had worked with Elevation before at a different organization. For this engagement, we've had an onboarding process and then signed the contract with the team. We first contacted Elevation through a recommendation from an accelerator group we were part of. We tried Elevation services to manage our Google Ad Grants campaigns' budget. At that time, we were a significantly smaller organization, and Elevation's services were critical because we weren't capable of managing the budget.
How much have you invested with them?

Our contract is around $5,000 a year, and we've spent roughly half that amount. 

What is the status of this engagement?

We started working with Elevation around a year ago, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Elevation's work, we've seen a modest bump in our traffic, which has been helpful. The team is very professional and easy to work with. Elevation is a great partner that helps boost our team's capabilities. 

How did Elevation perform from a project management standpoint?

Elevation meets every deadline and budget, being very flexible. We mostly communicate by email and have monthly check-ins. During busy periods for our organization, we have more frequent check-ins with Elevation, who is constantly available to help us and adjust to us. If we need more meetings, we have weekly check-ins. Rocio is in a different country, and it's useful to connect and talk things through, as opposed to conversing via email, since sometimes we need to understand better.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Rocio is incredible. She's easy to work with and very knowledgeable. She is also professional, and every time we have a request, she does everything she can to make it happen. 

What did you find most impressive about them?

I'm mostly impressed by Elevation's effort — they act like true partners. When the team doesn't have a clear idea of how to do something, they lean in and learn to get better. Elevation is a very talented team, and when they've needed to grow beyond that, they take that initiative and have been great. 

Are there any areas they could improve?

Nothing comes to mind. 

Do you have any advice for future clients of theirs?

Be proactive in contacting Elevation because only you know what is best for your organization. Every time we've reached out, the team meets us in the motive, but you can't expect Elevation to know how to do that for you. 

BACKGROUND

Please describe your company and position.

I am the Executive & Board Support Specialist of Workforce Development Board of Solano County

Describe what your company does in a single sentence.

The WDB oversees federally-funded workforce services through the Workforce Investment and Opportunity Act (WIOA) of 2014 on behalf of Solano County. Services include the American Job Center of California System and intensive programs to support the talent development of the county.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Marketing Strategy Planning
• SEO Consultation
• Website Enhancements

SOLUTION

How did you find Elevation?

• Online Search
• previous customer

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our scope included Marketing Strategy Consultation to develop a marketing and outreach plan, as well as SEO Consultation which included an SEO audit, keyword research, and a plan for best practices. The scope also included adding our social media feed to our website homepage and untilizing current forms through Gravity Forms to capture contact information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Elevation developed a marketing plan for our organization to use internally as well as getting our website up to speed to include SEO and an audit of our site. The SEO audit and consultation resulted in a plan to maintain results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Elevation has always kept to their timeline. Their team developed a timeline that included the back end work, meetings and deliverables. They are always responsive to any questions or comments I had through email and through their project management platform. 

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

First and foremost, Elevation made sure they understood our vision and our goals. They are extremely easy to work with and their positive energy makes every tedious project fun. They were very organized via various project management platforms, making it easy to see the project status and what to expect next. Their response time is impeccable and makes the overall project run very smooth.

Are there any areas for improvement or something Elevation could have done differently?

We have worked with Elevation on two different projects. The first project was the complete redesign of our site. The second project was to enhance our site and work with their Marketing Team to help us develop a marketing strategy plan. Through all of the work, there isn't anything I would change. Everything went so smoothly there was no room for anything negative to happen, which is a great thing!

BACKGROUND

Please describe your company and position.

I am the Editor of Poet Lore / The Writer's Center

Describe what your company does in a single sentence.

We publish Poet Lore, a twice-yearly poetry publication featuring the finest in contemporary writing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• to refresh our website to better match our print journal
• to increase functionality and user pathways on our site
• to launch a functional blog page to feature new work online

SOLUTION

How did you find Elevation?

Referral

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We enlisted Elevation to redesign our existing website. We worked with them to reconfigure our UX pathways and interfaces, optimizing the user experience and the necessary information on the site. They created a completely new and beautiful homepage for us, complete with a new newsletter sign up form that inputs directly into constant contact as well as a live blog feed. 
In addition, Elevation reconfigured the available design features in our page blocks and supplied 2 functional templates for new pages. We also worked to get our purchasing platform DonorPerfect integrated onto the web pages. Lastly, Elevation now hosts the site on its hosting platform, transitioning from our old web host.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased web traffic
• Increase in newsletter sign ups (which we are already seeing!)
• User responses that signify visual changes and user ability within the site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was entirely on schedule (even early at some points); Elevation was so communicative during the entire process, always available to provide support and answer questions. I really felt that they completely understood our goals and it showed in the final product.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really appreciated how it felt so personalized to work with the team at Elevation. I never felt like I was just another project in their queue. Maga and team were so attentive and generous with their time throughout the whole project.

Are there any areas for improvement or something Elevation could have done differently?

Everything was wonderful! Even when we had a delay on our end at the final transition of the site, Elevation was so understanding and allowed us the time to fix the issue properly on our end.

BACKGROUND

Please describe your company and position.

I am the Adminstrator of a legal company 

Describe what your company does in a single sentence.

We advance the civil and human rights of the Jewish people and promote justice for all.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Design and launch a new website

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

1. creation, design, development, and launching an entirely new website; 
2. WordPress training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Use and understanding of SEO; 
• creating posts that are viewed by users; 
• a modern, clean looking website design; 
• directory tools that provide a user access our vast library of documents; 
• it's just a great looking website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager, Agustin, always responded to our needs with kindness and extreme patience as we're not an easy group to deal with. Agustin has exceptional problem solving skills as he would always try and find a solution if he didn't have an immediate one. 

We value his technical expertise that made understanding the backend of website much easier at our end. He's a patient teacher in that he went above and beyond to explain WordPress and other very basic backend website techniques. We would not have finished this project without Agustin's encouragement, support and patience!

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Patience - it took over two years to complete this project. Like I said, we're not an easy bunch to please, but Elevation and Agustin were willing to stick with us and get us over the finish line! Thank you, Elevation!

Are there any areas for improvement or something Elevation could have done differently?

Maybe in the initial stages - we completed a bunch of paperwork that took up a bunch of our time that we felt no one at Elevation really looked at.

BACKGROUND

Please describe your company and position.

I am the Chief Science Officer of Myositis Support & Understanding

Describe what your company does in a single sentence.

We are a Patient Organization helping the Myositis Community, driven by volunteers and providing support and patient-centered research in Myositis.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Launch a Webiste for the Dermatomyositis EL-PFDD Session in front of the FDA

SOLUTION

How did you find Elevation?

Referral

Why did you select Elevation over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Before the PFDD Session: 
  • Create a landing page for the PFD, including pages about the meeting, registration, testimonials and social media links. 
  • In the website, patients can learn about the PFDD, and what it is. Why is it important? Participate in Surveys and learn how to register for them and ways to submit testimonies to participate in them. Eventually, we will have a day counter to the session. At this stage, we want to inform, educate, and activate patients to participate in the meeting.
• After the PFDD session: 
  • Provide access to documents related to the PFDD session, including the the recorded 4-hour session in the spring, the executive summary, and also allow patients and stakeholders to download the Voice of the Patient Report, once it becomes available 60 days after the meeting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Time of Deliverables 
• UX/IX interphases 
• Quality of Work 
• Training and content

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded in less than 12 hours to all our requests and provided reminders for all time lines with open workstreams for the different parts of the project, our PM kept us in check and updated the timeline according to our progress.

What was your primary form of communication with Elevation?

Email or Messaging App

What did you find most impressive or unique about this company?

We like that they work with nonprofits and especially with patient organizations like us many times do not have an IT department and are run by volunteers, they were able to adapt to our needs and help us with the learning curve in order to deliver the product in time and without major obstacles

Are there any areas for improvement or something Elevation could have done differently?

I think they communicated enough with us, but maybe an expanded introduction to the different tools used during the project can be useful. I think I would have benefited from learning early about WordPress, fortunately, my team quickly caught up to make the necessary changes on time. But sometimes that phase was a bit hurried since it was the end of the project.