Eleken

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner at a product studio that designs and builds digital products. We work on strategy, business development, planning, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We hired Eleken for UI design on various projects.

SOLUTION

What was the scope of their involvement?

Some projects have wireframes, but every project has a Google Doc that goes over the product overview. The document outlines the product, what the client is trying to achieve, references to other websites they like. It also has a list of tasks or phases needed during the project. For example, it could say that a module needs to be developed or three concepts related to its homepage design.

For each engagement, the document is clear about the tasks that Eleken’s team needs to accomplish. For deliverables, their team provides page designs done through Sketch or Sigma.

What is the team composition?

There was a project manager who dealt with the project at a high level. For the most part, my interactions are with a designer.

How did you come to work with Eleken?

I believe I found them after working with a development firm based in Ukraine. Because of the successful relationship I had with them, I started looking for design shops.

How much have you invested with them?

In total, we’ve invested between $25,000–$50,000.

What is the status of this engagement?

Our engagement with Eleken started in 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We work together as projects come up. They’re proactive to situations. We’ve received great feedback from our clients that have worked with Eleken. They’ve either hired us again or referred us to their own clients.

The designers were thoughtful whenever I presented new or interesting ideas. Their work was quality, always within the requirements that I outlined. We’ve used a number of their designs as a reference when pitching new clients, which we’ve won over. We’ve been successful in obtaining new work because of Eleken.

How did Eleken perform from a project management standpoint?

From a project management standpoint, they perform well. Having a main designer to talk with worked well because of my design and development background.

They were responsive to the way I outlined the projects. They were also good at making updates when requested. Their organizational approach when it comes to the project and its deliverables is top-notch. We mainly use Trello for communication.

What did you find most impressive about them?

Their team was knowledgeable about the current design techniques. When we let them know that they have free rein, I’m always impressed with what they come up with. They’re also able to abide by what the client wants. If I go to them with a new project and say that I want a modern look, their team can do that. The team at Eleken understands the current design aesthetic while producing something scalable for mobile and desktop.

Are there any areas they could improve?

There is an almost 11-hour time difference. It would be helpful if they worked more hours that coincide with mine. I’m willing to wake up early and overlap with them. There’s a 24-hour turnaround window. It would be nice if they worked up until noon my time, for instance.

Do you have any advice for potential customers?

First, clients need to outline the project and what’s required clearly. Then, let them know if they need to follow a specific aesthetic or can have free rein. You can give them sites to reference, so they have a better idea of what you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and CEO of Wavecut, an internet and technology startup. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

My co-founder and I have some design background, but we’re not designers by trade. We felt that we needed a strong design team to take our product to the next level.

SOLUTION

What was the scope of their involvement?

Eleken designed our mobile app. The app is a voice-based social app that records a user and allows them to add emojis or change their voice using creative filters. It required a lot of design assets. Their team designed the app from scratch, providing us with wireframes.

Through a daily video call, our team worked closely with their designers. We went through the constraints and allowed them some creative expression. Every day we would go over the work from the previous day and iterate from there. Their team provided design and typography work within the brand’s design style. Eleken also provided UI components for the app.

What is the team composition?

We worked with one administrative person and two designers from Eleken.

How did you come to work with Eleken?

We looked for designers on the internet. After having conversations with a few other design firms, we took a look at Eleken’s portfolio and decided to work with them.

How much have you invested with them?

We have invested about $8,000.

What is the status of this engagement?

Our engagement with Eleken took place in March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our app is currently live on the App Store and was featured by Apple in two prominent locations. They are well known for their design and them picking out our app to feature is a good way to determine the quality of Elenken’s work.

How did Eleken perform from a project management standpoint?

Elenken is very amenable to feedback. Their team interacted with us daily via video call and provided us with updates and comments. They were easily able to plug into our framework.

What did you find most impressive about them?

They were great from a cost-benefit perspective. 

Are there any areas they could improve?

It would be helpful if they could institute an improved payment system, such as Stripe or Bitcoin.

Do you have any advice for potential customers?

If you are open to collaborating on the design, they have talented designers that can help you achieve that. I was very happy with our process of us giving them inspiration and general guidelines and them bringing that to reality.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of marketing and design and CoderByBlood. We're a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We were releasing a new product that is a private online diary or journal, and we needed a vendor to help us develop it.

SOLUTION

What was the scope of their involvement?

They managed the entire process from helping us develop the concept to creating a website and making sure everything works the way we wanted. They also designed the look of the website, created our company logo and the product logo, and helped us with branding. They continue to update and maintain the website.

What is the team composition?

We mostly work through a project manager, but we've also had contact with their technical lead and the design team.

How did you come to work with Eleken?

The relationship had started before I joined the company.

What is the status of this engagement?

We began working with them in summer 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our internal team is happy with the logo design, and we got very good feedback from those people who have seen the product. Eleken is as invested in the success of our product as we are. We could rely on them to get it ready for launch.

How did Eleken perform from a project management standpoint?

They've never missed a deadline. We use Jira and Microsoft Teams to manage the project, and they've been very responsive.

What did you find most impressive about them?

The quality of their work is very high, and their prices are reasonable. Also, they're very organized, so they've helped us keep the project on track.

Are there any areas they could improve?

Many of them are not native English speakers, so sometimes we have to edit the copy to make it flow a little better. However, they're very open to feedback and willing to make changes when we ask them.

Do you have any advice for potential customers?

Have a clear idea of what you want when you go into the project. Some of our delays were caused by us getting the product the way we asked for and then realizing that wasn't what we really wanted.

BACKGROUND

Introduce your business and what you do there.

I am the managing partner of an SSO solutions provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We didn’t have any mobile apps which we would use for authentication purposes during sign-on, and we didn’t have that expertise in-house.

SOLUTION

What was the scope of their involvement?

They developed a mobile application for both Android and iOS platforms that supported multi-factor authentication purposes. We came up with the design on our end. It provided push authentication as well as time-based one-time password (TOTP) authentication. They also integrated the app with the Apple watch and made enhancements to the product.

What is the team composition?

I only worked with Roman (Frontend Developer, Eleken), who shared the information with their developers and testers.

How did you come to work with Eleken?

We had reached out to a couple of development companies. The first one we were going to go with came in with a reasonable estimate, but when we started our discussions, it turned out that wasn’t really the estimate. Eleken was the next company we reached out to and they have been good. They met the timelines and were accurate on cost and timeframes for each phase.

What is the status of this engagement?

We worked with them on this project from December 2016–March 2017. They have been doing different phases of the application since that time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their delivery of a stable solution in a timely manner was very helpful to us. It ticks off another box when clients are looking at someone that is in our space. We typically get good feedback from users.

The app is rather simplistic and it doesn’t have to do a lot. There are some key features related to authentication, but there aren’t a lot of moving parts, so there haven’t been a lot of issues.

How did Eleken perform from a project management standpoint?

They have been very good. When we pushed out the app, some users were having issues, but they jumped right in and worked with us to resolve the issue as quickly as possible.

We mostly used email and phone calls to communicate. As we typically supply them with the design of exactly what we want, they take care of the development and give us a timeframe for delivery.

What did you find most impressive about them?

Roman has been very responsive. He delivered what he promised to deliver and delivered on time. It has been a good relationship.

Are there any areas they could improve?

No, I couldn’t ask for anything better.

Do you have any advice for potential customers?

It is important to define your requirements. If you want to get exactly what you asked for without any surprises, mark everything down in a document detailing exactly how you want it. When things are vague, it leads to misunderstandings and misinterpretations and then it takes further iterations to get what you actually want.

BACKGROUND

Please describe your company and your position there.

I'm a partner and director of client services at a creative services agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

We hired Eleken to build a WordPress website backend for a client.

What were your goals for this project?

Our goal was to produce a functioning WordPress backend with a custom block builder system, global ad management, and a few light integrations.

SOLUTION

How did you select this vendor?

We had worked with them before, and they did a solid job.

Describe the project and the services they provided in detail.

They developed our WordPress site. We provided the designs in Zeplin, then took over again when it was time to integrate the frontend.

What was the team composition?

We worked with one of Eleken's developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We haven't yet launched the site since we are waiting on a custom product integration. The product had a great impact on our relationship with this long-term client. The project worked seamlessly with the member management tool that we built.

How was project management arranged and how effective was it?

They set up the project well, and our project manager communicated directly with the Eleken developer.

What did you find most impressive about this company?

I loved their attention to detail.

Are there any areas for improvement?

They could improve their project kickoff speed. Because their intake process is thorough, it takes a few weeks to start a project. I hope that the next time we engage them, we can move more quickly given our history together. It would be great to start work within two or three weeks of the initial inquiry.

BACKGROUND

Please describe your company and your position there.

I'm a co-founder of mytoddler, a video streaming service for children. We host multilingual, child-friendly videos in a safe environment. My main role was as technical project lead, so I worked closely with Eleken.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

We hired Eleken to design and program our React Native mobile application.

What were your goals for this project?

Our goal was to build a React Native app with great usability and performance. We had a web application and weren't sure how to translate it onto mobile, so we left the project completely in their hands. 

SOLUTION

How did you select this vendor?

Our friend interviewed several consulting companies in Poland and Ukraine, met dozens of React Native programmers, and selected Eleken. They did a great job for him. Since he's picky, we trusted his word and chose Eleken because of their professionalism during screening.

Describe the project in detail.

We contacted a team member from Eleken who reviewed our case with us and estimated the hours necessary. Since Eleken's team is tech-savvy, one of their designers created wireframes before we asked. We loved them and decided to finalize the project. After finishing the first version, I gave them feedback on performance issues and general bugs. After our first user tests, we received invaluable feedback. It took less than a week for Eleken to develop the new features.

What was the team composition?

We had a project manager who led communication and development. We also had one designer, one or two backend developers, and one or two frontend developers. It was a great team, overall. Not many developers are highly skilled in React Native; I was shocked that they had so many.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received high praise for our app and its performance, all thanks to Eleken and their great work.

How effective was the workflow between your team and theirs?

It was as effective as possible. We used Slack to communicate and Excel to report bugs, give them input, and track ideas. All our meetings had clear topics and action points, and we had a meeting every time we asked for one. No matter which curveballs we threw, they fixed issues quickly and constantly updated us on their progress. Their approach was responsive, agile, and iterative, which made our experience extremely pleasant.

What did you find most impressive about this company?

The most impressive thing was their professionalism, their speed, and the structure they lent to every aspect of our cooperation. Eleken was a fast, hard-working team and a prime example of an IT partner. I'm looking forward to continuing our great cooperation.

Are there any areas for improvement?

I don't know what to suggest. I've worked with them closely for months, and we share the same philosophy. 

BACKGROUND

Introduce your business and what you do there.

I was a mobile app manager at a consumer tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

Our company had an MVP, but for the next version, we needed to expand our team. We lacked React Native expertise in-house. The MVP had a few functionality issues. We wanted to show the concept to potential investors and partners.

SOLUTION

What was the scope of their involvement?

Eleken polished the MVP and added a lot of significant features to the app, like messaging, crypto-wallet, etc. The app provides secure digital, portable identity. Users can store information through different providers. It can be used for various services, such as bank loans and secure authentication to certain websites.

What is the team composition?

We worked with one senior developer and two mid-level developers. There was a part-time project manager, and occasionally we sourced a designer.

How did you come to work with Eleken?

Our CTO met a salesperson from Ukraine at a conference. They knew about Eleken and suggested that we contact them.

How much have you invested with them?

The project cost between $150,000–$200,000.

What is the status of this engagement?

We worked together from June 2017 to August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the new version on the App Store. Initial users gave positive feedback. Because of that, we were able to pitch to our investors.

How did Eleken perform from a project management standpoint?

Their project management style was great. After a short time, we were able to pick up the pace and synchronize how we managed it. We used Jira for communication. There were a few challenges because our teams were located in different countries. It was a bit complicated dealing with time zone differences, but Eleken was able to perform decently.

What did you find most impressive about them?

I appreciated that they often came up with practical technological solutions and suggestions. Eleken deeply understands how React Native works, which isn’t common with a lot of service providers.

Are there any areas they could improve?

No, there are none that I can think of.

Do you have any advice for potential customers?

If your company is trying to build an ecosystem around an app, try to think forward before building begins.

BACKGROUND

Please describe your company and your position there.

I was the CTO of Koemei, a startup that helped companies to search inside video and audio content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

We engaged them to design investor slides and the UX for our responsive web platform.

What were your goals for this project?

We wanted a landing page and a well-designed UI.

SOLUTION

How did you select this vendor?

We chose Eleken because they had the best sample designs.

Describe the project in detail.

We collaborated within a three-month time frame on the responsive design, landing page, and slides. In addition to those deliverables, we received design documentation and HTML and CSS code for implementing the designs.

What was the team composition?

We worked with a designer and HTML and CSS developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The final designs and UX upgrades were excellent.

How effective was the workflow between your team and theirs?

We were very happy with the results, as well as the team’s flexibility and availability.

What did you find most impressive about this company?

The designs were amazing.

Are there any areas for improvement?

The project was so long ago that any suggestions may be out of date.

BACKGROUND

Introduce your business and what you do there.

I work for digitalXI. We are a software development company who partners with organizations to create solutions that facilitate simple digital transformation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We were developing our first product—a mobile publishing platform—and needed help developing our UX/UI.

SOLUTION

What was the scope of their involvement?

When we approached Eleken, we had developed some of the wireframes and already had a solid vision of what we wanted. The software has a publisher and a feature that allows organizations to send specific publications to different internal channels. They can pull these publications or documents—such as Word documents or PDFs—from different sources like Dropbox or Google Docs. Users can enhance the documents, preview them, and stream them in real time. The platform also offers digital rights management, as well as insights, which allows organizations to conduct analytics.

Eleken also built the application’s frontend, customizing it for each user. Every organization has their own database and platform.

What is the team composition?

We worked with a team of about two people.

How did you come to work with Eleken?

We found them through online research and were impressed with the positive reviews they had.

What is the status of this engagement?

We worked together from November 2017 to March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We really saw success in how clearly they understood our requirements. Because of that understanding, the project didn’t have to go through many iterations. They also had very professional looking designs.

How did Eleken perform from a project management standpoint?

They had effective processes. We collaborated mostly through InDesign, and while we didn’t have prescheduled meetings, they were accommodating in coordinating meetings as needed.

What did you find most impressive about them?

The team was skilled and cooperative.

Are there any areas they could improve?

I can’t think of anything. They had helpful feedback and realistic timelines.

Do you have any advice for potential customers?

With every project, make sure to have ideas, wireframes, and storyboards planned before beginning the project. That will ensure that you’re comfortable with the project’s direction.

BACKGROUND

Introduce your business and what you do there.

I’m a manager with a technology-based security services company that provides security guard and investigative services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eleken?

We wanted to modernize the look and feel of our website to better reflect our brand, and produce corresponding marketing materials.

SOLUTION

What was the scope of their involvement?

I had a mood board with a number of web design ideas. I shared this with Eleken and we worked collaboratively to design and develop the site on a WordPress framework. It’s a primarily informational site, but they built in functionalities to make it more consumer-friendly. In the past, potential clients had to call our office in order to contact us. Our new site, however, includes an online form that users can fill out to request a quote. From here, Eleken helped produce marketing content that incorporated the website’s design elements, including a brochure. While the bulk of the project is complete, they continue to make minor updates as requested.

What is the team dynamic?

I worked closely with Ilya [Founder, Eleken], who served as lead designer. Roman [Lead Generation Manager, Eleken] was our main developer, and I also worked with Veronica [Project Manager, Eleken].

How did you come to work with Eleken?

I researched a number of companies on Dribbble, combing over design portfolios. Eleken’s past work aligned with my vision, and when I contacted Ilya, he was very responsive and seemed to understand my priorities immediately.

How much have you invested with them?

We spent slightly less than $20,000.

What is the status of this engagement?

We started working together in March 2017 and the bulk of the project was completed in May.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The online form has been a big success, helping generate leads through the website. Our existing clients have commented on how much they like the site’s design, and some have even asked who we hired so they can redo their own websites.

The site’s professional design also helps us when pitching to new clients. The unfortunate truth is that companies are taken less seriously if they have a poor digital presence, but Eleken created a site that’s both informative and reflective of our position as a reputable technology security firm.

How did Eleken perform from a project management standpoint?

Even though we operated in different time zones, they were able to work around our schedule and were always responsive.

We used InVision to collaborate and communicated primarily through Skype and email.

What did you find most impressive about them?

The most impressive thing about their company is their ability to work quickly. If I made any sudden changes to our timeline, they were responsive enough to give a quick turnaround.

Their ability to work collaboratively to produce the end product I envisioned was also a big plus. If they disagreed with any of my ideas, they presented me with alternative suggestions and helped ensure that we reached my goal in the most efficient way possible.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

You don't necessarily need to have a clear vision, as Eleken can provide a range of ideas. Just communicate your goals and priorities so they can effectively understand and manage your project.