Eleken

BACKGROUND

Please describe your company and position.

I am the Marketing & Partnerships Manager of Tidal Cloud

Describe what your company does in a single sentence.

Tidal LightMesh is a modern IP address management platform that helps teams plan, track, and manage network IP space across cloud, hybrid, and on-prem environments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Enhance UI/UX Design of App

SOLUTION

How did you find Eleken?

Inbound

Why did you select Eleken over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken helped revamp the UI/UX of our software application, improving usability and giving the product a more modern, polished experience for users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcomes were a more modern interface, improved usability, and clearer user workflows. While we are still measuring longer-term user impact, the project gave our application a more polished feel.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very effective. The team communicated clearly, stayed on schedule, and was consistently responsive to our needs throughout the project.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jane’s ability to quickly understand our product and move work forward proactively was especially impressive. She worked independently, raised the bar for the project, and became a real force-multiplier for our team. The broader team was also highly responsive and easy to work with.

Are there any areas for improvement or something Eleken could have done differently?

There were no major areas for improvement. The team was responsive, proactive, and easy to work with. They moved quickly, so a little more time for internal discussion between iterations could be helpful, but their speed was also a strength.

BACKGROUND

Please describe your company and position.

I am the Senior Product Designer of QbDVision

Describe what your company does in a single sentence.

QbDVision builds B2B SaaS software that supports pharma teams with documentation, compliance, and reporting across the drug development lifecycle (Digital CMC).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Build a new design system for our product
• Help with UX refinements while building new design system

SOLUTION

How did you find Eleken?

• Online Search
• LinkedIn

Why did you select Eleken over others?

• Good value for cost
• Company values aligned

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken built a comprehensive design system in Figma for our product. This included design tokens, variables, reusable components, and documentation to support developer handoff and long-term scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a centralized, scalable design system that improves UI consistency and streamlines collaboration between design and engineering. It has created a strong foundation for future product development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and professional. Deliverables were generally on time, and they were highly responsive to feedback, quickly incorporating changes and escalating to senior expertise when needed.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness to feedback and their structured approach to SaaS product design stood out. They were collaborative and proactive in ensuring we were satisfied with the outcomes.

Are there any areas for improvement or something Eleken could have done differently?

More visible senior oversight in day-to-day work would have been helpful at times, but when concerns were raised, they addressed them promptly and professionally.

BACKGROUND

Please describe your company and position.

I am the Product Project Manager of Plecto ApS

Describe what your company does in a single sentence.

Plecto is a business performance software that helps companies motivate teams by visualizing KPIs on real-time dashboards, using gamification (contests, leaderboards) and instant recognition to drive engagement, especially in sales and customer service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• To deliver product design
• To perform UX audit
• To help us improve ease of use of our platform

SOLUTION

How did you find Eleken?

• Online Search
• Clutch Site

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Eleken for a long-term collaboration and have so far worked on multiple projects together, including performing a UX audit, updating the sign-up flow in our platform, and designing a new concept for our Dashboard solution. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Eleken delivers design solutions that are ready for development. The proposed solutions meet all the project requirements we had submitted to Eleken. We also hold regular check-ins between Eleken and our development team to align on technical scope and possibilities. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eleken are very quick to respond and provide fantastic service to their clients. They deliver fast and on time, with expertise in SaaS products and sharing best UX practices. Fantastic project management and communication with Eleken.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Eleken has very skilled staff, and they come prepared to each meeting. They do internal handovers, so designers are informed about the ongoing projects and client's needs and requirements. Eleken is a professional design agency, and we appreciate their input and our collaboration.

Are there any areas for improvement or something Eleken could have done differently?

Nothing comes to mind so far.

BACKGROUND

Please describe your company and position.

I am the VP, Product of Panjaya.ai

Describe what your company does in a single sentence.

AI Video Adaptation Platform 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Streamline video editing UX
• Communicate AI process to users
• Identify UX opportunities for future improvements

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken was an absolute pleasure to work with. The entire team was responsive, proactive, and genuinely invested in our success. Their engagement model is highly flexible and truly feels like having an on-staff UX designer embedded with the team. 
Our product sits at the intersection of video editing and non-deterministic UI, presenting novel UX challenges. Eleken’s designer became a true thinking partner, jumping in immediately, learning the product, identifying gaps, proposing clear alternatives, iterating quickly, and collaborating directly with our engineers to keep momentum high—often helping us see around corners we were missing. 
The entire engagement process was smooth end-to-end, communication was excellent, and the result is a cleaner, more cohesive UX that meaningfully leveled up our product. 
I highly recommend Eleken to any team looking to elevate their product design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An updated desing and improved UX that streamlined user understanding of how to use our platform. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time as promised. Very responsive and adjusted regularly to match our changing priorities. 

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Having someone dedicated as an on-staff designer was excatly what we needed. 

Are there any areas for improvement or something Eleken could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Integrator/EVP of VLI Tech, Inc.

Describe what your company does in a single sentence.

We provide SaaS solutions, consulting services, and fractional services in the Emergency Medical Services (EMS) industry. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Re-design an application we acquired.
• Re-design a web interface related to the application.

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We acquired an application to add to our suite of products, and opted to re-design the app and web interfaces. The scope was to completely re-design all screens and interactions in both the app and the web interface. Eleken delivered both items on time and with complete satisfaction. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success was simply measured by completion of the 2 main goals - app and website re-design from scratch to completion. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items were delivered on time and we found that our Eleken designer was almost always ahead of my internal team. They were very responsive and very professional in all communications. 

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Several things - very professional and organized, great value for the cost, and skilled designers. Our designer actually went above and beyond and provided lots of recommendations and guidance on some of the specifics of the design. We ended up adopting almost all of her ideas. 

Are there any areas for improvement or something Eleken could have done differently?

This was our first time outsourcing this kind of work, so we weren't sure what to expect, but Eleken thoroughly impressed us throughout the engagement. I do not have any suggestions for improvement as everything went well. 

BACKGROUND

Please describe your company and position.

I am the Head of Product of RedOwl

Describe what your company does in a single sentence.

RedOwl is an AI agent platform to supercharge CFOs with autonomous Accounting & Finance Operations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Build our early prototype
• Visualize our vision to inspire stakeholders

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Eleken was engaged to design and visualize our AI agentic platform, which includes our patented payment innovation. Their scope of work focused on crafting an intuitive, user-friendly interface that effectively represents the platform’s autonomous decision-making capabilities and real-time transaction validation.

• Scope of Work & Key Deliverables
  Platform Visualization & UX Design – Eleken created a high-fidelity design system that conveys the AI-driven nature of our platform, ensuring seamless navigation and interaction.
• Patented Payment Innovation UI – Designed interfaces that illustrate the real-time, multi-dimensional transaction validation process, showcasing our patented spend control mechanisms.
• User Journey Mapping & Prototyping – Developed detailed user flows and interactive prototypes to refine user interactions and validate design assumptions.
• Iterative Design Refinements – Conducted multiple feedback loops to align the UI with our vision, ensuring scalability and adaptability for future enhancements.
• Final UI/UX Design System – Delivered a cohesive, brand-aligned design framework that supports the platform’s functionality while enhancing user engagement and comprehension.

Eleken’s work played a crucial role in bringing our AI-powered payment platform to life, setting the foundation for a market-ready product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with Eleken resulted in several measurable outcomes that demonstrated significant progress and success:

• Custom-Built Design System – A robust, scalable design system was developed specifically for our AI agentic platform, ensuring consistency, efficiency, and adaptability as the product evolves.
• High-Fidelity Prototypes – Interactive prototypes were created to showcase the platform’s AI-driven decision-making and patented payment innovation, enabling stakeholder alignment and early user validation.
• Optimized User Flows – Detailed user journey mapping and iterative UX refinements led to a more intuitive and frictionless experience, improving usability and engagement.
• Improved Stakeholder Alignment – The visual representation of our platform helped internal teams and investors better understand its functionality and value proposition, leading to clearer communication and strategic decision-making.

These deliverables positioned our platform for a strong go-to-market strategy, ensuring a user-centric and scalable foundation for future growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They showcased perfect time and project management. They integrated themselves as a team member on our platform (clickup) and worked accordingly. 

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Speed of Delivery, without compromise on quality

Are there any areas for improvement or something Eleken could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Founder of a financial services company 

Describe what your company does in a single sentence.

Investment platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Solve challenging user workflows
• Add new features to platform

SOLUTION

How did you find Eleken?

Clutch Site

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I engaged the team to help revamp a complex research platform designed for investors. Initially, I had an existing platform for testing with early users, but it suffered from significant usability issues, leading to high drop-off rates. The primary goal was to enhance the user experience by improving workflows and simplifying the presentation of complex investment insights.

The team not only addressed these challenges but also introduced entirely new workflows that streamlined processes, improved navigation, and made the platform more intuitive for users. Their key contributions included:

• Redesign of User Workflows: Simplified and optimized user journeys to enhance engagement and reduce drop-off rates.
• Research and Data Pages: Designed pages that consolidate and present complex investment data in an accessible format.
• Project Management Dashboards: Created dashboards that facilitate efficient workflow management for users.
• Social Networking Tools: Developed features to foster better user connectivity and collaboration within the platform.
• Media and Content Pages: Improved media pages to effectively showcase insights, news, and relevant content.
• Restructuring Existing Features: Enhanced and restructured underperforming pages for greater usability and effectiveness.
• Ideation and New Features: Supported the conceptualization and design of new pages and features to meet evolving user needs.

Overall, their work resulted in a more cohesive, user-friendly platform that effectively meets the needs of investors, combining simplicity with functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of figma designs and workflows for each page. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We met daily. We have a very clear idea of design needs and time needed for each page. 

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

Their flexibility and design skill set were impressive.

Are there any areas for improvement or something Eleken could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Founder of TimeKeeper

Describe what your company does in a single sentence.

We're a time and attendance platform for small medium businesses in the UK and Ireland.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Existing UX Review
• New UX Redesign

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• Great culture fit
• Company values aligned

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Eleken to redesign our web application platform, starting with a thorough review of the current UX and identifying its issues. By researching our platform’s users, we developed an updated, user-centered interface that will serve our needs well into the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The primary deliverable was the new UI, provided in a Figma file. The less tangible, yet impactful, outcome was the platform’s overall enhancement, elevating its look and feel and positioning our product on a stronger competitive footing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eleken was highly responsive, prompt, and diligent, consistently meeting deadlines and providing regular updates aligned with my communication preferences. Primary communication took place via Slack and Figma comments, with occasional video calls as needed.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their talented team impressed us right from the start with a three-day trial, presenting several design options, each of which was excellent and reinforced our confidence in moving forward. From then on, we worked closely with Anastasiia, who was outstanding throughout the project.

Are there any areas for improvement or something Eleken could have done differently?

Only a minor point—the UX review could have been a bit shorter, but they took that feedback on board and adjusted by providing additional time at the end of the project to accommodate.

BACKGROUND

Please describe your company and position.

I am the SVP of Product of Juristat

Describe what your company does in a single sentence.

We provide software solutions for patent practitioners including data analytics and workflow automation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Redesign of web application
• Add custom dashboarding UX

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included a refresh of our UX/UI design for our existing web application which included providing designs for several dashboards, tables, filtering capabilities, as well as the UX/UI for new functionality including a dashboard library to organize custom and global dashboards. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Designs were delivered within the budgeted time frame as well as a component library for future use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Eleken was super responsive.  We were able to set up slack channels to keep in contact and had daily design meetings to go over progress of the designs. They were very responsive and great to work with!

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

The pricing model is unique and fit our use case well.  We subscribed for two months for a full time designer and have the option to continue part time or on a task-based subscription depending on what our ongoing design needs are. 

Are there any areas for improvement or something Eleken could have done differently?

They were great!