Eleken

BACKGROUND

Please describe your company and position.

I am the Product Manager of a software company

Describe what your company does in a single sentence.

Software Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Design System
• Wireframing
• Product Design

SOLUTION

How did you find Eleken?

Referral

Why did you select Eleken over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Eleken were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Setting up and managing design system 
• Rebrushing Pages 
• Building Prototypes 
• Providing high-fidelity wireframes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Completed design system 
• Number of implemented design updates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good project management, fast delivery, tasks where completed in short amount of time, efficient

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

We are impressed with their efficiency, design level, and direct communication.

Are there any areas for improvement or something Eleken could have done differently?

not yet

BACKGROUND

Please describe your company and position.

I am the Product Manager of Lexo AI.

Describe what your company does in a single sentence.

Software automation for real estate law in Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Design an automated quote and intake flow for clients and lawyers
• Build interfaces to drive client usability and improve adoption

SOLUTION

How did you find Eleken?

Online Search

Why did you select Eleken over others?

Good value for cost

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Design the quote and intake flows to drive a streamlined and easy-to-use experience for lawyer's clients.
2. Design the quote and intake set-up process to allow law firms to sign up and configure the following in under an hour: 
   1. Quote Form
   2. Quote Email Design and Logic
   3. Pricing Logic
   4. Intake Form
   5. Intake Email Design and Logic

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Eleken's Figma design work allowed our start-up to pivot our focus to the quote and intake product. We were able to generate significant customer excitement and help investors align with our product's vision and potential. The designs helped us better envision our product and give clear and actionable requirements to our developers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Work was done in a timely manner and was of excellent quality. They took the time to understand our business and brought significant value in helping us envision our product and ensure we are taking design approaches that would deliver great customer experiences.

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

Eleken understood our business, thought like our customers, and delivered an array of design options that we could choose from to build the best experience for our customers.

Are there any areas for improvement or something Eleken could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO of an education company

Describe what your company does in a single sentence.

We develop and scale products that help people better evaluate and understand online information.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• Design mockups for a mobile application
• Work with development team to launch product
• Ongoing design work

SOLUTION

How did you find Eleken?

Referral

Why did you select Eleken over others?

• Pricing fit our budget
• Referred to me

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Design of prototype and then daily design work through daily meetings and discussions. Key deliverables were handoff Figma files to the development team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely handoff of files to development team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication was clear throughout and all items were delivered on time. I think daily meetings were a key part of the success.

What was your primary form of communication with Eleken?

Virtual Meeting

What did you find most impressive or unique about this company?

Clear communication with the designer and timely deliverables through daily virtual meetings.

Are there any areas for improvement or something Eleken could have done differently?

I don't think so. A rewarding experience.

BACKGROUND

Please describe your company and position.

I am an executive at a software company

Describe what your company does in a single sentence.

B2B SaaS

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eleken to accomplish?

• MVP design
• MVP design iteration

SOLUTION

How did you find Eleken?

• Referral

Why did you select Eleken over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Eleken were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Eleken to design our entire MVP. This included all MVP features and a finalized Figma prototype we could use in demos.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• MVP design was completed. We were so pleased with our designer's work that we decided to continue the relationship with Eleken indefinitely. Our VC investor was so impressed with the simplicity and elegance of our UX design that they started referring other portfolio companies to Eleken.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We meet daily with our designer so we can iterate rapidly. She always delivers on time and handles complex, vague requests extremely well.

What was your primary form of communication with Eleken?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really enjoyed the designer trial period since it allowed us to assess our designer's ability to execute on our specific design needs. I also appreciate that Eleken designers only work on one project at a time so we didn't need to worry about competing for our designer's attention.

Are there any areas for improvement or something Eleken could have done differently?

No, we are very pleased.

BACKGROUND

Please describe your company and your position there.

CEO and Co-Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

UI/UX of our

SOLUTION

How did you select this vendor?

Referral from a colleague

Describe the project in detail and walk through the stages of the project.

We are a venture-backed startup in NYC building a streamlined patient visit documentation software for doctors. Second half of August - iteration on low-fi wireframes / ~20 hours per week of work September - High velocity iteration of low-fi wire frames - 40 hours per week of work October - High velocity of high fidelity wire frames - 40 hours per week (polishing the items we will have tested with customers in September)

How many resources from the vendor's team worked with you, and what were their positions?

2. Designer and design manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Excellent design with a high degree of satisfaction from our users

How effective was the workflow between your team and theirs?

They were responsive and skilled. The language barrier was hardly ever an issue (unlike with other design agencies we have engaged)

What did you find most impressive or unique about this company?

Our designer Viktoria was extremely hard-working, responsive, and talented

Are there any areas for improvement or something they could have done differently?

When we chose not to re-up, they suggested that we owed them another month of work because we did not provide 30 days notice. This was a surprise because we had not previously discussed such terms.

BACKGROUND

Please describe your company and your position there.

I am a Product Manager at a concierge service catering to multifamily real estate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

We hired Eleken to help us with the UI/UX design of our desktop and mobile applications.

SOLUTION

How did you select this vendor?

Eleken was selected by our design leadership.

Describe the project in detail and walk through the stages of the project.

As customers provide us feedback on our product, we look for ways to incorporate it, be it as product features, general UI enhancements, or bug fixes.

How many resources from the vendor's team worked with you, and what were their positions?

We have been interacting with Karina, who is a designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Karina has been incredible to work with. She quickly understands the requirements for each project, and is attentive to ask questions if unclear. She usually turns around designs within 24 hours, and is happy to iterate on it several times based on our feedback.

How effective was the workflow between your team and theirs?

Workflow has been excellent despite the time difference. Karina usually works during her business day to put designs together, and we review it during our business day and provide comments.

What did you find most impressive or unique about this company?

Their ability to quickly understand a project amazes me. It feels as though Karina has been a designer with JobCall since inception, even though she has only been working with us for just over a month.

Are there any areas for improvement or something they could have done differently?

No complaints to report.

BACKGROUND

Please describe your company and your position there.

SEOcrawl is an SEO Software that allows companies to have much better data to take better decisions and automate most of the tasks needed.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

Eleken provided all types of UI design both for our logged out and logged-in platform.

SOLUTION

How did you select this vendor?

The communication and quality that the company provided was excellent.

Describe the project in detail and walk through the stages of the project.

Olha, from Eleken did a HUGE work. She did all our logged out experience in Wordpress with all the details, also the whole platform inside and her communication and design skills were huge. Always so implied and so helpful and resolutive. a 10/10!

How many resources from the vendor's team worked with you, and what were their positions?

One person (Olha).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a huge growth in users (from 0 to 2k) and new paid customers thanks to the new design.

How effective was the workflow between your team and theirs?

Beautiful. We had Eleken full time, and everything went really well.

What did you find most impressive or unique about this company?

Great communication and very professional and helpful.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the CTO of Involi

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

Eleken helps us to design our web application providing services for the integration of drones into the airspace.

SOLUTION

How did you select this vendor?

Eleken was recommended by another company that already used their services.

Describe the project in detail and walk through the stages of the project.

Eleken was very invested in understanding our business and our current solution. From there we worked together to prototype the new UI and finally do the detailed design.

How many resources from the vendor's team worked with you, and what were their positions?

We directly work with one dedicated UI/UX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The UI prototypes helped a lot to gather internal and external customer feedback.

How effective was the workflow between your team and theirs?

The daily interaction trough Slack and video call is very effective.

What did you find most impressive or unique about this company?

Eleken not only designs nice UI's but also provides critical feedback on the way our product is used. This external feedback is very helpful.

Are there any areas for improvement or something they could have done differently?

No, this was my first experience working directly with web UI designers and Eleken helped to establish the right workflow.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Haven Dx.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

We hired Eleken to help us design our web based dashboard

SOLUTION

How did you select this vendor?

We reviewed several UI/UX designers and found that Eleken's B2B experience was the best fit.

Describe the project in detail and walk through the stages of the project.

Eleken's team took an extensive dive into Haven, participated in our customer discovery calls, and spent time with us exploring different concepts and ideas to bring to the market.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with the UI/UX designer which made our experience seamless.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, we were able to show prospective and existsing customers our working prototype to collect realtime feedback.

How effective was the workflow between your team and theirs?

Very effective; they set up a Slack team channel to communicate with us. We also held weekly stand up calls to review key priorities and goals.

What did you find most impressive or unique about this company?

Their ability to translate our existing product to a refined, user-friendly interface was very impressive. They are great at critical thinking and auditory comprehension.

Are there any areas for improvement or something they could have done differently?

None, highly recommend working with Eleken.

BACKGROUND

Please describe your company and your position there.

CEO of a Regtech solutions startup

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eleken?

We engaged Eleken to do a re-design of our current graph analytics platform

SOLUTION

How did you select this vendor?

Reading through other reviews and interviewing multiple vendors

Describe the project in detail and walk through the stages of the project.

We had an initial walkthrough on the old interface, some feedback and some changes in user flows that we wanted to achieve. The designer on our team was very quick in prototyping new changes and suggesting modifications to the existing design. Subsequently, we worked on design wireframes, creating a UI kit and creating the final designs.

How many resources from the vendor's team worked with you, and what were their positions?

1 UI designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, we're pleased with the deliverables. Good communication throughout the process and the designer understands our needs and priorities.

How effective was the workflow between your team and theirs?

We meet daily or once every two days depending on the task complexity. Everything happened smoothly and the process was good.

What did you find most impressive or unique about this company?

They try their best to understand your requirements and find the best design approach to your problem. They were willing to work with our existing UI frameworks in order to prototype quickly.

Are there any areas for improvement or something they could have done differently?

No.