EL Passion

BACKGROUND

Please describe your company and position.

I am the CMO of Pixiu Financial.

Describe what your company does in a single sentence.

Pixiu Financial: accounting for entrepreneurs - we are a team of experienced accountants and entrepreneurs who specialize in providing accounting services to businesses of all sizes and industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EL Passion to accomplish?

• design and develop company website
• SEO optimization
• deployment and publication

SOLUTION

How did you find EL Passion?

Referral

Why did you select EL Passion over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from EL Passion were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

El Passion's task was to propose a corporate website (design & development) for our company that had just launched. The challenge was the limited brandbook and the lack of any graphic materials ex. including photos of the employee team. We wanted the designed website to be lightweight, optimized for mobile, and SEO-friendly. An important aspect of the brief was to achieve the highest possible Core Web Vitals results in the Google Page Speed Insights test.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A ready and implemented (published) website that achieved above-average results in the Page Speed Insight test. Additionally, the project was delivered in a lower time frame than estimated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I really appreciate the cooperation with the ELP team. Inquiries and tasks were constantly monitored and executed. In case of doubts or needs, we organized video conferences and jointly determined the next steps and the people responsible for the tasks. The team also proactively suggested various options or variants of solutions.

What was your primary form of communication with EL Passion?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very well-organized people and an experienced, proactive team.

Are there any areas for improvement or something EL Passion could have done differently?

Nothing in particular comes to mind.

BACKGROUND

Please describe your company and position.

I am an executive of CaseActive LLC

Describe what your company does in a single sentence.

Helps companies unify their client interactions - from consultation to a successful resolution, all within a single digital hub.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EL Passion to accomplish?

• Redesign caseactive.com

SOLUTION

How did you find EL Passion?

previous client

Why did you select EL Passion over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from EL Passion were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Project Initiation: Conduct a kick-off meeting to understand client goals, target audience, and unique selling points of the SaaS app. Define project timelines, milestones, and communication channels. Establish a project management system for collaboration and tracking progress.
2. Research and Analysis: Analyze the target market and competitors to identify opportunities and challenges. Conduct user personas and journey mapping to understand user behavior. Research industry trends and best practices for SaaS website design.
3. Planning: Develop a site architecture outlining the navigation and structure of the website. Create wireframes to visualize the layout and user flow. Define the content strategy, including key messaging and calls to action.
4. Design: Develop a visually appealing and user-friendly interface. Design custom graphics, icons, and other visual elements. Ensure a responsive design for optimal viewing across devices (desktop only). Create high-fidelity mockups for client approval.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website Traffic
• Conversion rate
• User Engagement Sales and Revenue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a highly positive experience with their project management. The team consistently delivered items on time. Their responsiveness to our needs was remarkable, as they were proactive in addressing any concerns or adjustments we raised throughout the project. The communication channels were effective, ensuring that our feedback was promptly acknowledged and incorporated into the ongoing work.

Overall, their project management approach played a crucial role in the success of our collaboration, providing a seamless and efficient experience from start to finish

What was your primary form of communication with EL Passion?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about this company was their commitment to research and the exceptional quality of the product that resulted from it. Their team conducted thorough and insightful research, delving into the intricacies of our industry and target audience. This dedication to understanding our specific needs set the foundation for a truly tailored solution.

The product they developed not only reflected a deep understanding of our challenges but also showcased innovative features and functionality that directly addressed those challenges.

Are there any areas for improvement or something EL Passion could have done differently?

Overall experience with EL Passion was highly positive, every collaboration provides an opportunity for growth and refinement.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Chief Creative Officer of Parks Channel LLC

Describe what your company does in a single sentence.

The Parks Channel is a media destination for video content about America's treasured natural and historic places, with planning tools to help turn viewers into visitors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EL Passion to accomplish?

• MVP Website
• Map-based video search capability
• Basic planning tool

SOLUTION

How did you find EL Passion?

Referral

Why did you select EL Passion over others?

High ratings, Good value for cost, Referred to me

What was the size of EL Passion’s team?

6-10 Employees

What was your primary form of communication with EL Passion?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

An MVP website that allows users to sign up, create their own "creator" page, submit videos, and pin them geographically on an interactive map powered by MapBox. When they submit an approved video from one of the 63 main national parks, they automatically unlock a digital badge on their creator page in a "My Parks" section.

Visitors to the site can search on the map for videos to watch, then like the video or subscribe to the creator. When they subscribe, they receive an email every time a creator posts a new video. Videos are also organized by park, with individual pages for all US national parks and state parks as added.

An admin panel enables management to screen content before publishing and manage users. A CMS organizes the content using JWPlayer as video host and enables Algolia search by natural or historical park.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• MVP website with critical functionality
• Inviting UI and UX
• Limiting bugs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

El Passion was very organized in managing the project and always delivered features on time. They were very responsive and pro-active in trying to understand our needs and navigate the space between our desires and the practical web development required to deliver.

What did you find most impressive or unique about this company?

A smart, enthusiastic team, eager to over-deliver on the targets. Despite some cultural differences between the US and Poland - and the fact that their clients were not technologically sophisticated - they were a pleasure to work with and delivered an excellent product.

Are there any areas for improvement or something {provider_name} could have done differently?

Not really. They checked all boxes.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of ZeroCodeLabs OÜ

Describe what your company does in a single sentence.

Zero-Code is a managed software as a service platform that helps businesses quickly and efficiently enter the Web3 space without the need for writing any code.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EL Passion to accomplish?

• Accelerate Full-Stack implementation of our platform

SOLUTION

How did you find EL Passion?

Referral

Why did you select EL Passion over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of EL Passion’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They were instrumental in helping us develop and implement the following features:

• Brand Page: a page that displays information about the current brand for users to view.
• Archive Feature: allowing (organization) users to archive their client projects and access to the list of archived projects to unarchive them.
• Switch Client Brand Feature: enabling agency users to switch to another client brand and (organization) users to switch their (client) project.
• Brand Archive Feature: allowing organization owner/admin to archive a brand.
• Client Projects View Feature: enabling (organization) users to view their client projects.
• Register Client Brand Profiles Feature: allowing agency users to register the client brand's profiles they are working on with the title and logo.
• Update LastVisitedAt Feature: for tracking when the user last visited a brand or project.
• Mobile Optimization: optimizing the platform for mobile users.

El Passion has been an invaluable partner in the development of our SaaS platform, and we are grateful for their expertise and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• delivery of user stories

Describe their project management. Did they deliver items on time? How did they respond to your needs?

El Passion had excellent project management. They were able to deliver all of the items on time, and were very responsive to our needs throughout the development process. Their team was always available to answer our questions and provide updates on the progress of the project. We were very impressed with their attention to detail and their commitment to delivering high-quality work.

Overall, they were a pleasure to work with and we would highly recommend them to anyone needing software development services.

What was your primary form of communication with EL Passion?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most about this company was their ability to understand our needs and deliver top-quality solutions that exceeded our expectations. They were always responsive to our requests, providing valuable insights and guidance throughout the project. Additionally, their team demonstrated a high level of professionalism and expertise, making the development process a smooth and enjoyable experience.

Overall, we were extremely impressed with their work and would highly recommend them to anyone looking for exceptional software development services.

Are there any areas for improvement or something EL Passion could have done differently?

keep it up team!

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Runwell. We’re developing a workspace tool for the hospitality industry to simplify health and safety for those within that industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EL Passion?

Originally, we hired them to help us develop the workspace we wanted to create.

SOLUTION

What was the scope of their involvement?

Initially, we provided EL Passion with a description of the workspace we wanted and a few design sketches, and they helped us create a progressive web app (PWA) based on our input. Since then, they’ve kept working with us as our development team. We’re in charge of the designs and the logic behind our product, and they’re in charge of developing the user stories and the functionality. As for the technology stack, they use Node.js and React Native.

What is the team composition?

We work with eight full-time developers and an Agile project manager from EL Passion. Their team includes backend developers, frontend developers, and DevOps engineers.

How did you come to work with EL Passion?

We used Clutch to find a partner and found a review of a local company that had a similar project with a different service provider. We contacted this reviewer and asked them about that service provider, and they told us that they had switched to EL Passion and provided us with their contact information. We had also seen reviews for EL Passion on Clutch, and we saw that their rating was great.

How much have you invested with them?

We’ve spent around €600,000 (approximately $638,000 USD). Recently, we scaled up EL Passion’s team, so we’re now spending more money. Still, our investment has been under €1 million (approximately $1 million USD).

What is the status of this engagement?

We started our conversations with EL Passion around March 2021, but we started the project in October 2021. Our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to EL Passion, we now have a product to sell. Additionally, they’ve created its user flow in a way that makes its scalability possible, and they’ve created a backend that allows us to add new features to increase our offer to the market.

Overall, we’re very happy with the product that EL Passion has created for us. This product has allowed us to raise funds and launch it to the public. Moreover, we’ve received very good feedback from the market. Our partnership has been great and more than what we originally expected.

How did EL Passion perform from a project management standpoint?

We’ve been very happy with EL Passion’s project management; they’ve delivered their work on time. Occasionally, we do revisions of our billing, but we haven’t found any issues or overages. Additionally, whenever EL Passion founds an issue, they let us know that they’ll fix it. Their team is very professional, and we work very well together.

Moreover, EL Passion’s communication is great. They’re very open and transparent, so even when we work from different countries, we feel like we can trust them. We’ve even gone to Warsaw to visit them in person, which was great.

As for collaboration tools, we use Jira to communicate and manage the project. We also have a Slack channel with EL Passion’s team, and they have access to our Figma files. In addition to that, we also have frequent check-ins and product demonstrations over Google Meet.

What did you find most impressive about them?

EL Passion is very technologically competent and has a great English domain, so we can communicate very efficiently. Something that has really impressed us about them from the start has been that they don’t only look after their needs; they also look after our needs. For example, whenever we’ve requested something, they’ve provided us with third-party solutions that would be cheaper to implement than developing the solutions from scratch.

Are there any areas they could improve?

Our product is a bit different than what EL Passion is used to, so it has been challenging for them. Still, they’re very open to feedback and continuously improving. If anything, it would be great if we had a clearer perspective on the project management aspect of their work. Aside from that, we’re very happy with their work.

Do you have any advice for potential customers?

A good level of trust is important, so build up that trust. Additionally, it’s important to work with EL Passion on exploring different solutions instead of always providing them with the solution you want; they’re very open to discussions, so you’ll leverage their knowledge.

Additionally, beware that EL Passion is a little bit more expensive than other companies in Poland. However, they’re worth the extra cost because their turnover is very low. They focus on quality and are very engaging.

BACKGROUND

Please describe your company and your position there.

I am the Senior Director of User Experience for Betterworks. We produce software for performance management, targeted at HR professionals and managers, to help improve their workforce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EL Passion?

We have have a number of projects that needed detailed attention from experienced UX designers. Our staffing level was not sufficient for handling the additional work, so El Passion has provided additional UX designers.

SOLUTION

How did you select this vendor?

We found them on Dribble, searching for firms that were strong on B2b + analytics. We then conducted detailed design reviews and interviews.

Describe the project in detail and walk through the stages of the project.

Our project is an application for performance management, and contains many different modules. Target users are:

• Admins (super admins, admins, and HR admins) who set up the system for their organizations, and schedule HR process
• Managers who track their employees' performance and improve their organization by having regular conversations with their people and are given insights into their employees' comments and performance
• Individual contributors who track goals, and provide feedback and recognition to each other.

El Passion designers have worked on a large variety of project areas, including Goals, Conversations, Feedback, Analytics, Engagement surveys, 1:1 meetings, email messaging, and more. They have also contributed to projects that integrate with other systems such as GMail, MS Teams, Outlooks, LinkedIn Learning, Udemy, and more. El Passion designers have participated in all stages of our design process:

• initial ideation
• early designs
• user research
• high-fidelity final designs
• usability testing
• tracking and reviewing through the implementation process

They have used design tools such as Figma, Sketch, and Invision. (They heavily participated in our conversion from using Sketch to Figma.) They have used our internal project tools such as Aha! and Jira, as well as documentation tools such as Google Docs and Confluence.

The El Passion designers work in close collaboration with the Product Management team and the developers in the Engineering team. Additionally, they are part of our larger UX team and contribute to design libraries and help to assure consistency across all parts of the system.

They are also active participants in our internal design review process, and often suggest improvements in our process and designs. Having a team in Poland has worked well for us because we have a significant presence in India, both PMs and Engineering. Having a team closer in time to the India team has made supporting India much easier for us.

How many resources from the vendor's team worked with you, and what were their positions?

Generally we have had 2 senior designers on our team throughout our engagement with El Passion. Additionally, we work with their project managers to assure that we are getting the quality and quantity of work we need, and that all is well with the designers working on our team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are extremely pleased with the results from our El Passion teammates. They have integrated themselves into the team in meaningful ways, and have delivered many successful features in our product.

How effective was the workflow between your team and theirs?

Very effective. They use Slack the way we do, which is extensively given that we are a fully remote company. They also use our other tools (email, Jira, etc) to communicate. This is particularly important because the rest of the UX team is 6-9 hours away, so we need to be very efficient. They have also adapted their work hours to us, so often work later hours to accommodate.

What did you find most impressive or unique about this company?

Their attention to detail. We have regular meetings with the project managers, and they are very attentive to any situations that need addressing. They really listen when we describe our needs and work hard to get us the resources that will provide what we need.

Are there any areas for improvement or something they could have done differently?

We had a bit of a rough patch with one of our designer slots when someone left the team and the person who filled in really didn't meet our needs. They were a bit short-staffed so we had a gap in coverage for a short time. But since then they have provided excellent resources to our team.

BACKGROUND

Introduce your business and what you do there.

I am the director of UX and software development at Polaroid. We make instant cameras and instant film, among other things. We recently started a new product line with Bluetooth speakers, and I’m responsible for the companion apps and digital services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EL Passion?

We had a tight deadline for the hardware launch of our Bluetooth speakers. We didn’t have enough internal bandwidth to complete one of the web applications on time, so we engaged EL Passion.

SOLUTION

What was the scope of their involvement?

We’ve worked with EL Passion on various projects. For this project, they exclusively helped us with software development and implementation, so we didn’t have a discovery phase. We brought them in after we created the designs and knew what we wanted. They built the web application from scratch and helped us launch it. 

The service is called Polaroid Radio, enabling users to stream five of our radio stations. It also shares pictures and background information regarding the curators of each station. It also promotes our hardware speakers and music application. We host the tool, but EL Passion still helps with maintenance. 

What is the team composition?

We’ve worked with one part-time developer, a senior developer, and a part-time agile project manager. 

How did you come to work with EL Passion? 

Our CEO was familiar with the CEO of EL Passion, so that’s how we found them. 

How much have you invested with them?

We’ve invested around €8,000 (approximately $8,500 USD) in this project.

What is the status of this engagement?

The project started in July 2022, and we launched the tool in September 2022, but the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The software that EL Passion has built is our most successful channel for this service. I’m thankful they’ve been able to help us so quickly. The software functions according to our expectations, and working with them has been a great experience. The product is super solid and reliable, which is good. We have our own QA process and found very few bugs during the testing phase. 

How did EL Passion perform from a project management standpoint?

At the beginning of the project, I provided an overall budget and timeline without detailing a specific scope, and they estimated the amount of work feasible. Ultimately, they delivered everything within our desired timeframe. 

During development, I directly communicated with the developer, who immediately grasped what I wanted. The team was easy to work with and understood my needs perfectly. They used Jira for the user stories and sent monthly invoices, making it easy to track progress. 

What did you find most impressive about them?

I was impressed with EL Passion’s ability to deliver a high-quality service with minimal briefing and guidance. Furthermore, although we went through a few iterations, they delivered on our asks without exceeding the budget. 

Are there any areas they could improve?

I have nothing EL Passion could improve on. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CPO of a cybersecurity SaaS platform. We’re an early-stage startup; our platform helps our clients manage cybersecurity roadmaps and executes them so they can secure themselves for more business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EL Passion?

We used EL Passion for design and software development resources for a web application.

SOLUTION

What was the scope of their involvement?

We hired EL Passion for two services. The first one was UX/UI design. We worked with Patrycja (Product Designer), who effectively helped us design the first two minor versions of the products. We initially gave her the scope, and then she went to do the mock-ups in Figma. We had a back and forth to provide feedback until we got the version to sign off on.

The second service was frontend design. Julia (Software Developer) took the designs that we did with Patrycja and implemented them in our frontend technology. She also migrated our frontend stack to a more modern technology stack. One of the deliverables she handed over to us was a new frontend version of our platform.

They used Figma for the design. We originally were on Create React App, but we migrated to Next.js, which is also a React stack. Additionally, they advised that we move away from our design framework to Tailwind CSS and custom components.

What is the team composition?

Patrycja and Julia were full-time staff, and they had a manager working with them who only spent a couple of hours a week on our project. We also had a project manager working full-time.

How did you come to work with EL Passion?

We found them via Dribbble and partnered with them because their content was good. We also looked at their Clutch reviews. My first point of contact was Piotr (Project Leader), and from day one, they were very professional, flexible, and quick to respond and act. With other designers, we had to follow up with them, and they weren’t as flexible or quick to respond.

What is the status of this engagement?

The kick-off was in December 2021, and the project ended in March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We managed to design and release a beta version of the product, which we now have used to start onboarding customers. In summary, EL Passion got us a platform that we could actually sell to customers, which is a big success.

Moreover, the quality of the work was incredibly great. They were very thorough, and the team did their due diligence, including a lot of extra research to make sure they were doing the right thing. There wasn’t anything to complain about their technical capability; it was excellent. In that sense, we haven’t experienced any issues with the platform.

How did EL Passion perform from a project management standpoint?

To be fair, it wasn’t a scoped project, as we brought them in as part-time members of our team. However, the project management was great in general. The only bottlenecks and hurdles that they experienced were from our end. Quite often, they waited on us to hand over the work. EL Passion’s team was very communicative, even when they had hurdles on stuff we needed to work on. Also, they made it easy for us to keep track of the project, follow up, and implement it. Everything was delivered on time and within budget.

We used GitHub for project management and had a separate Microsoft Teams channel to post questions. Also, we had a weekly catch-up meeting with different members of their team to make sure we were all aligned and going in the right direction.

What did you find most impressive about them?

We really enjoyed how easy they made the whole process. Both Patrycja and Julia took ownership of what they were working on — they understood what we were building and used their judgment to go ahead. We didn’t need to micromanage them; we could hand them the project and know they’d work towards our goal.

Are there any areas they could improve?

There wasn’t anything to improve on; they handled the engagement well.

Do you have any advice for potential customers?

Give them the flexibility to make important decisions. For example, we weren’t experts in frontend development or design, so instead of imposing a standard of how we wanted things to be done, we let them set the tools they wanted to use. It set us up well.

BACKGROUND

Please describe your company and your position there.

I'm the CEO and founder of a recruitment platform built to disrupt traditional tech recruitment. Our platform helps companies hire better and faster, without compromising quality.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EL Passion, and what were your goals?

We hired EL Passion to help us build our product (web application) from scratch. We had been testing a simple MVP in the market for over one year when we started the collaboration and had very specific goals that we wanted to achieve. We hired EL Passion to do both UI/UX design and front-end+back-end development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got EL passion referred from a partner in Norway that had good previous experience working with them. We started out with a smaller website re-design project, and based on the positive experience we got from that project, we decided to partner up with them for our big project. We checked other vendors in the market, but no one was able to convince us to switch.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started out with a product workshop in 2020 where we discussed the business, our goals, the research, and mapped out the scope of work that needed to be then.

After that, we started a 4 month UI/UX design phase where the goal was to deliver wireframes and UI designs for all web application screens. After UI/UX design was finished, we got a team of four developers (2x front-end and 2x back-end) that was going to take the product from design to production.

We had a dedicated team of devs that built the platform from scratch over the next 8 months. We ended up building the product with Javascript, React.js and Node.js. The goal was to deliver a production-ready web application with mobile screens (responsive) before the end of 2021.

How many people from the vendor's team worked with you, and what were their positions?

We had one account manager, one project manager, one senior UI/UX designer (4 months), one senior front-end, one mid-level front-end, one mid-level back-end, and one senior back-end (8 months).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product has just been launched and we have not been able to measure quantitative data yet. On the other hand, we have managed to gather a lot of positive qualitative data from the users. They are reporting a much better interface and a better user experience. Internally, we've also received a lot of good feedback and the product has proven to be very successful so far.

Describe their project management style, including communication tools and timeliness.

During the design phase (4 months), we had weekly stand-ups with the designer and the project manager. We were actively using Trello for planning tasks and communicating async. We also collaborated async in Figma which made it very easy for me as a product owner to provide instant feedback.

During the development phase (8 months), we started out with weekly stand-ups to report on the status and to demo new features. After a period of time, we moved over to only meeting bi-weekly for demos as the team was already very involved and there were not a lot of things that needed clarification or elaboration.

In addition, I've also had close contact with our account manager and he has been supporting me with everything needed outside of the bi-weekly stand-ups. We've been collaborating in Jira and it has been easy for me to take an active role in the project.

What did you find most impressive or unique about this company?

EL Passion was very focused on client success and making sure that we were happy at all times. They are accommodating and flexible if needed, and will do everything it takes to create a positive outcome.

I also value the fact that their software developers and designers are product-minded and personally involved in the projects. They just don't do as they are told but come with ideas, suggestions, and improved solutions.

Are there any areas for improvement or something they could have done differently?

In general, I'm very happy with the collaboration. We've been working with them for a long period of time and on a big project. There are always things that can be improved when you look back but the total outcome is very positive and I'm surprised how seamless the collaboration has been. I was expecting a lot more frustrations, delays, budget increases, and so on, but that has not been the case with EL Passion.

BACKGROUND

Please describe your company and your position there.

I am Senior Product Manager at Travelyn - an online travel agency specialising in virtual interlining.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EL Passion?

During the first 9 months after launching Travelyn we learned a lot and realised that many of our initial assumptions require revalidation. We needed to carry our UX audit and then redesign our booking flow.

SOLUTION

How did you select this vendor?

We looked for someone with great experience and renowned for professionalism. Even though the price quoted by El Passion wasn't the lowest one, we were positive that it will be great value for money.

Describe the project in detail and walk through the stages of the project.

UX audit:

• We had detailed scoping session to convey our requirements
• El Passion carried out the audit itself
• Presentation of results
• Workshop on prioritising audit findings and preparation for redesign

UX/UI audit:

• Step by step redesign of key booking screens

How many resources from the vendor's team worked with you, and what were their positions?

I had a pleasure to work with a wonderful, highly motivated team of 4: two UX specialists (senior+junior), a Designer and an Account Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I'm fully satisfied with the results of the project. Findings from the UX audit provided us with food for thought for coming months. It was detailed, covered all the aspects I requested and was delivered in a client-friendly manner. The redesign results are also outstanding. It was well-thought, thorough, leaving hardly any doubts regarding further implementation.

How effective was the workflow between your team and theirs?

All went smoothly. We used planned and impromptu calls, mails, slack and figma comments. I felt well informed but not cluttered. El Passion responded promptly to all my questions and any workflow/process changes that I requested were met with understanding.

What did you find most impressive or unique about this company?

Professionalism! I really felt that I'm in good hands. I could do my product management role and don't worry about anything.

Are there any areas for improvement or something they could have done differently?

If there was any room for improvement, I could communicate it strait away and we fixed it immediately.