Edwid Tech Pvt.Ltd

BACKGROUND

Please describe your company and position.

I am the Software Development of Unibit

Describe what your company does in a single sentence.

It is an IT solutions company delivering innovative software development, digital transformation, and technology-driven services to help businesses grow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Edwid Tech Pvt.Ltd to accomplish?

• Software Development
• Application Development
• Automation Testing

SOLUTION

How did you find Edwid Tech Pvt.Ltd?

• Online Search
• Clutch Site

Why did you select Edwid Tech Pvt.Ltd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Edwid Tech Pvt.Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1.  Platform Development & Maintenance
   Game Design & Development: Create and enhance real-money skill-based games with smooth gameplay, engaging UI/UX, and secure transactions.
   Technology Stack Management: Maintain robust backend architecture capable of handling high concurrency and scaling to millions of users.
   Feature Enhancements: Continuous rollout of new features like tournaments, leaderboards, social play, and rewards to increase engagement.
   Cross-Platform Availability: Ensure seamless accessibility across Android, iOS, and web platforms.
2. User Acquisition & Growth
   Onboarding Systems: Simplified registration, KYC verification, and wallet integration for new users.
   Referral & Loyalty Programs: Implement gamified referral systems and user reward programs to encourage organic growth.
   Marketing Campaigns: Execute digital marketing, influencer partnerships, and targeted ad campaigns to drive user acquisition.
3. Payment & Transaction Management
   Secure Payment Gateways: Integration with leading payment providers to support deposits, withdrawals, and in-app wallet functionality.
   Fraud Prevention & Risk Management: AI-driven monitoring systems to detect suspicious activity, prevent fraud, and ensure fair play.
   Multiple Payment Options: UPI, net banking, credit/debit cards, and wallets for user convenience.
4. Compliance & Responsible Gaming
   Regulatory Adherence: Compliance with Indian gaming laws, taxation norms (TDS, GST), and data privacy regulations.
   Responsible Gaming Features: Self-exclusion tools, spending limits, and awareness prompts to ensure healthy gaming habits.
5. Customer Support & Engagement
   24/7 Support Channels: Live chat, email, and call-based support for quick resolution of user issues.
   Community Building: Foster user communities via in-app chat, tournaments, and social media engagement.
   Feedback & Analytics: Collect player feedback and analyze gameplay data to enhance user experience.
6. Data Analytics & Reporting
   User Insights: Track engagement, retention, and spending patterns through analytics dashboards.
   Business Intelligence: Generate detailed reports for decision-making, forecasting, and performance tracking.
   Game Performance Metrics: Monitor game popularity, user win/loss ratios, and transaction flow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Revenue & Transactions
   High-value transaction volume: Steady increase in deposits and withdrawals via secure payment gateways.
   Conversion Rate: A Significant percentage of free users converted to paying players.
   ARPU (Average Revenue Per User): Growth tracked and optimized through new features and personalized offers.
2. Platform Performance
   99.9% uptime, ensuring uninterrupted gameplay for millions of concurrent users.
   Latency reduced by X%, delivering faster, smoother in-game experiences.
   Bug Resolution Time: Faster response cycles through continuous monitoring and agile updates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Milestone-based Planning: Every feature rollout and update is broken into measurable milestones, ensuring clear timelines.
2. On-Time Deliverables: Projects were delivered within agreed deadlines, with minimal slippage, even at scale with millions of users.
3. Continuous Releases: Leveraging Agile/Scrum methodology, Unibit pushes regular updates, bug fixes, and new features without disrupting user experience.

What was your primary form of communication with Edwid Tech Pvt.Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

A 99.9% uptime platform performance with robust backend scalability demonstrates their strong tech infrastructure and project management discipline.

Are there any areas for improvement or something Edwid Tech Pvt.Ltd could have done differently?

not as such