ECD Digital Strategy

BACKGROUND

Please describe your company and position.

I am the Director Of Maintenance of Lake Placid Airways, Inc

Describe what your company does in a single sentence.

Scenic Air Tours, Aircraft Charter & Fixed Base Operations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECD Digital + Strategy to accomplish?

• Web Based Scheduling and Payment
• Modernize Website

SOLUTION

How did you find ECD Digital + Strategy?

Referral

Why did you select ECD Digital + Strategy over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ECD Digital + Strategy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop the website according to our design specifications. Reservation system with online payment portal. SEO Optimization. Hosting and Maintenance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a successful air tour season with streamlined scheduling and ease of booking for our customers.We are thrilled to report that our air tour season was a resounding success, featuring seamless scheduling and hassle-free booking options for our valued customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently surpassing communication targets with all deadlines met or exceeded. Reachable at all times via phone, email, or text.

What was your primary form of communication with ECD Digital + Strategy?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The owner, Zak, was personally involved. The team was professional, knowledgeable and creative. "The owner, Zak, was personally involved, ensuring a hands-on approach. The team exuded professionalism, expertise, and creativity, delivering an outstanding experience."

Are there any areas for improvement or something ECD Digital + Strategy could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Power Planter Inc

Describe what your company does in a single sentence.

Power Planter manufacturers and distributes garden and landscape augers all across the United States and the world through ecommerce and also distribution networks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECD Digital + Strategy to accomplish?

• Give a consumer shopping experience
• Keep up with ecommerce shopping trends and technology
• Email Marketing and SMS Marketing

SOLUTION

How did you find ECD Digital + Strategy?

Referral

Why did you select ECD Digital + Strategy over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

ECD has performed continual website development and updates as well as first class updating and suggestions on moving the business and website into the future with forward based thinking.  They also handle all email and SMS marketing as well as our affiliate software, and countless other website and business partner technologies to make all of our lives easier and less complicated in the ever changing digital world.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at ECD knows my goals and ROAS minimums...they have never been at or below those, and are consistantly exceeding them while also implementing new innovative strategies.  I made the comment a year ago to Zak and his team that 'this is the first time in 10 years I am not wondering if I should can my current company or resign. It was a 100% non-issue and I am excited to see what we/they come up with next!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Short answer...YES.  

Response time - 2nd to none.

What was your primary form of communication with ECD Digital + Strategy?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their great communication and results.  Also offering reporting that is important, but also presenting it in the way that I asked for it, and while exceeding goals.

Are there any areas for improvement or something ECD Digital + Strategy could have done differently?

I am sure there are, there are for every business and owner all the way down to employees, but are there any that are first and foremost in my mind, no.

BACKGROUND

Please describe your company and position.

I am the Owner of Corn Crib Candles

Describe what your company does in a single sentence.

We hand-pour soy candles with cotton wicks and carefully selected clean scents to capture life’s special moments—just one of the many handmade products we offer. We also create a variety of other thoughtful items, all crafted with the same care and attention to detail.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECD Digital Strategy to accomplish?

• Reach More Customers
• Strengthen Marketing Impact
• Drive Revenue Growth

SOLUTION

How did you find ECD Digital Strategy?

Referral

Why did you select ECD Digital Strategy over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from ECD Digital Strategy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with this team has been an incredible experience from start to finish. They developed our website exactly according to the design specifications we provided, while also incorporating smart, data-driven strategies to optimize conversions throughout every stage of the customer journey. Their expertise in E-commerce and conversion rate optimization is obvious — every element was thoughtfully implemented with best practices in mind.

They provided mockups of our core E-commerce pages that perfectly matched our brand standards and followed top-tier Ecom design principles. On top of that, their email marketing services exceeded expectations. They set up all of our flows, automations, segments, and email templates — complete with compelling copy that was ready to launch. They use Klaviyo for both email and SMS, which we now understand is by far the best platform for E-commerce marketing.

The SMS marketing strategy alone has already shown amazing results, with open rates over 95%. Their team ensured everything worked together seamlessly — email, SMS, and even automated review requests. These reviews are now integrated with our website and Google, which has helped boost click-through rates, improve our website conversions, and generate high-quality testimonial content we can repurpose for ads and other campaigns.

They also took the time to understand our product catalog in depth and created a strategy that encourages customers to not only buy more but also explore a wider range of our products. We couldn’t be happier with the results so far. Highly recommend!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Still early, will be able to update at a later date. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been outstanding throughout the entire process. From the initial planning stages to the final delivery, they have demonstrated a high level of organization, professionalism, and attention to detail. Deadlines were consistently met, and in many cases, deliverables were completed ahead of schedule, which made our collaboration feel smooth and stress-free.

What stood out the most was their responsiveness and ability to adapt to our needs. Whether it was a last-minute change or a new idea we wanted to explore, they were always quick to respond and flexible in their approach. Communication was clear and consistent, and they kept us updated at every stage of the project, which gave us confidence and peace of mind.

Overall, working with them has been a seamless experience, and their commitment to quality and client satisfaction is evident in everything they do. We wouldn't hesitate to work with them again and highly recommend their services!

What was your primary form of communication with ECD Digital Strategy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was their strong commitment to their core values and the genuine care they show for their clients. It's clear that integrity, collaboration, and excellence are more than just words to them—they’re reflected in every interaction and decision they make. The people behind the company are passionate, approachable, and deeply knowledgeable, which made working with them not only productive but also truly enjoyable. Their team culture fosters trust, accountability, and innovation, and that comes through in the quality of their work and the way they treat their partners. It's rare to find a company where values and people align so seamlessly, and that’s what sets them apart.

Are there any areas for improvement or something ECD Digital Strategy could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Owner of Saratoga Olive Oil Co

Describe what your company does in a single sentence.

Fine Food Retail Sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECD Digital + Strategy to accomplish?

• Grow Our Online Business

SOLUTION

How did you find ECD Digital + Strategy?

Past Working Relationship

Why did you select ECD Digital + Strategy over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from ECD Digital + Strategy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zak's team helped our business grow by marketing our website and keeping our website functioning and up to date. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ROI on investments 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and deliverables were well managed 

What was your primary form of communication with ECD Digital + Strategy?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their care for our company. The owner was always there to guide our website to different heights. 

Are there any areas for improvement or something ECD Digital + Strategy could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the General Manager of CLASSIC CALADIUMS LLC

Describe what your company does in a single sentence.

Grower and exporter of Caladium bulbs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ECD Digital + Strategy to accomplish?

• Transition us from old tech to the new school
• Grow our retail footprint (Widen reach increase revenue)
• Improve the customer experience

SOLUTION

How did you find ECD Digital + Strategy?

Referral

Why did you select ECD Digital + Strategy over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ECD Digital + Strategy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Classic Caladiums has been in business since 2000. (Doors opened 2000 - First sale 2007) We have grown our brand and have taken the mantle as the largest grower and exporter of Caladiums in the world. We attained this status due to our genetics program. As our product continued to improve, our recognition in the industry grew.

As we improved our process and product, our wholesale accounts grew. But as anyone in any industry knows, retail always has better profit figures than wholesale. With the world changing and the old way of doing business becoming a distant memory, we knew we had to grow our retail footprint and fast. We spent years developing a website with functioning inventory and POS control. 

We worked hard to get to 400K in revenue. As great as that figure sounds, we felt that there was mure more room to grow. After speaking with some other partners in the business about these issues, they kept mentioning a company called ECD and their founder Zak. They spoke with such animation about him and his team, it was hard not to give them call. 

After numerous calls and meetings we had an agreement and ECD got to work immediately. New website was launched in December along with transitions into: Klaviyo, Thrive and Shopify. To be honest, we as a company did know how detailed each application was and it caused a stir earlier on in our season. Issues with substitutions, lack of communication and other issues, had us close to drowning. 

After some internal personnel shifting and a new respect to all the changes, we hunkered down, learned our systems, and got to working. We were able to dig out of a 900+ order hole and got the ship on track. Yes.. 900. But I have to say, there is ZERO chance we get out our predicament if it weren't for Zak, Maddy and Joel. Did not matter when I emailed or called.. they were there. 

I'm amazed they're not called State Farm. (Kidding)

ECD and myself had a meeting this morning about new additions to the website and we were talking about how we are a couple of orders away from crossing the 500K mark in YEAR 1. That alone is astonishing especially with the extreme hurdles at the beginning. 

So lets recap:

• Built a new website (Have provided constant support as well as new features for better customer experience)
• Took us from the prehistoric era to the 21st century in technology (Shopify, Klaviyo, Thrive)
• Assisted with Facebook Marketing after having ZERO sales through FB we are 19k 
• nearly 500K in revenue year one (440K last year)

In summary, there are plenty of companies you can hire to get your digital marketing needs met. But I'm not looking for my needs to be met, we are looking to understand what my needs are and then have them met. We are experts at growing caladiums, Zak and his team are experts in their craft. There isn't another I would trust in getting our companies DM needs done. So i'll leave you with this.

Like a good neighbor, ECD is there. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I said a lot in the last one so here are the quick notes:

• FB Sales:
  • 2023 - $0
  • 2024 - $19K
• Online Revenue:
  • 2023 - $440K
  • 2024 - $490K
• June Revenue (Normally slow month):
  • 2023 - $3718
  • 2024 - $17,044 (This is just last week)
• Full turnover of applications:
  • BigCommerce -> Shopify
  • Internal Inventory -> Thrive 
  • Hahah Email/SMS Marketing?  Never had it -> Klaviyo
• Assistance in:
  • Facebook Content
  • Facebook Marketing
  • Google Business (Review Captures)
  • Campaign Creation
  • Blog Creation (Content Writing)

Hopefully that's enough. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There hasn't been a time where they have not delivered. Our company's expectation for year 1 was education (Both ECD and us), learn the in's and Out's, and grow revenue.

Check - Check - Check please

As mentioned in prior text box, ECD Digital + Strategy has had the patience to listen to our company's needs. Where ECD stands out, is their data. They use fantastic data to show what are TRUE NEEDS are. Once they have educated us, they just go and execute. Our Digital Marketing experts.

What was your primary form of communication with ECD Digital + Strategy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail and communicatino style.

Are there any areas for improvement or something ECD Digital + Strategy could have done differently?

Nothing comes to mind. I do not believe I have had an instance where I would've liked them to do something different. They truly are a well oiled machine.