Duotach

BACKGROUND

Please describe your company and position.

I am the CEO of K & DAT Sistemas S.A.

Describe what your company does in a single sentence.

KyDat Sistemas is an Argentine company that develops Transoft, a transportation and logistics management software used by trucking and distribution companies. The platform centralizes operational processes such as shipment tracking, route planning, fleet management, driver settlements, and billing, helping companies improve efficiency, reduce costs, and gain better control over their logistics operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Duotach to accomplish?

• Automate post-sale support for a transportation management software (TMS) company and streamline the sales quoting process. The client needed to reduce response times for recurring customer queries and accelerate deal closure with automated, personalized proposals.

SOLUTION

How did you find Duotach?

Referral

Why did you select Duotach over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Duotach were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to automate two key processes: post-sale customer support for our transportation software and quote generation for new prospects. Duotach built a WhatsApp chatbot that handles frequent customer queries and a system that generates personalized quotes automatically. They understood our business logic quickly and delivered on time. Results were visible from the first month

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced average support response time from hours to under 1 minute via WhatsApp automation. Shortened the quoting process from 2-3 days to minutes. Decreased repetitive support tickets, freeing the team to focus on complex issues and new client onboarding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Duotach managed the project very professionally and delivered everything on time. They were highly responsive, easy to communicate with, and quick to understand our needs. The team was proactive and flexible when adjustments were needed, making the whole process smooth and efficient. Working with Duotach was a great experience.

What was your primary form of communication with Duotach?

In-Person Meeting

What did you find most impressive or unique about this company?

Duotach stood out for their ability to quickly understand our business needs and turn them into practical solutions. They combine strong technical expertise with a very proactive and professional approach, which made the collaboration smooth and very effective.

Are there any areas for improvement or something Duotach could have done differently?

No, they are just great

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Clica, a digital agency specializing in paid media, advertising, SEO, SEM, branding, web development, lead generation strategies, and marketing automation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Duotach?

We needed help with a dashboard development project. We used to spend 20+ hours per week generating reports manually. We had clients without real-time visibility of their metrics and advertising investment ROI. We also had dispersed data in multiple tools, including Google Sheets, ad platforms, CRM, and e-commerce. Additionally, we had difficulty correlating advertising investment with final e-commerce sales.

SOLUTION

What was the scope of their involvement?

Duotach developed a custom dashboard for each client with specific metrics, including impressions, clicks, CTR, CPC, conversions, ROAS, sales, and revenue. The team also integrated the platform with Google Ads, Meta Ads, Google Analytics, Shopify, and Tiendanube APIs. They extracted data every hour for real-time metrics.Moreover, Duotach created automated weekly and monthly reports sent via email to each client with performance analysis and comparisons to the previous period. The team also built a system of automatic notifications when key metrics (CPA, ROAS, CTR) exceeded configured thresholds, positive or negative. Finally, Duotach created an ETL that consolidated data from all sources in a centralized database, allowing historical analysis and advanced visualizations.

What is the team composition?

We worked with 2–5 teammates from Duotach.

How did you come to work with Duotach?

Someone referred Duotach to me. I chose them over other options because they had high ratings, a great culture fit, and aligned company values.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We worked together from May–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Duotach's dashboard completely transformed our relationship with our clients. Our clients now have 24/7 visibility into their metrics, which has built greater trust and significantly reduced ad hoc reporting requests. The ROI was immediate: we freed up team capacity and improved client retention by 40%.

How did Duotach perform from a project management standpoint?

Duotach delivered sooner than expected. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Duotach's initiative and professionalism were reflected in every detail, from ensuring the system had a great look and feel to ensuring it was secure and scalable.

Are there any areas they could improve?

No, we were very happy with them.