Dsgn One

BACKGROUND

Please describe your company and your position there.

Chartered building consultancy - Business manager and Project support

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One?

We hired Paul at Dsgn One to design and build a new website for our company

SOLUTION

How did you select this vendor and what were the deciding factors?

We decided to go with Dsgn One as they were local, competitive and having discussed our vision for the new website with him in the first instance, he seemed professional, knowledgeable and confident with Dsgn Ones ability to deliver what we wanted.

Describe the project in detail and walk through the stages of the project.

After a series of initial discussions we were provided with a number of designs for the theme and main home page. Once we were happy with that they continued to build the rest of the site for us. We were able to see progress in real time and able to comment on designs throughout.

How many resources from the vendor's team worked with you, and what were their positions?

Paul was the PM and our main point of contact

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Design of web site great and much more user friendly.

How effective was the workflow between your team and theirs?

Paul was easy to communicate with. design ideas were discussed over the phone and via email. Kept up to date throughout process. We were provided with a project plan and timescales were adhered to. V happy

What did you find most impressive or unique about this company?

They were very knowledgeable, and their communication was brilliant. They were more than happy to discuss ideas and keep going with any design changes until we were happy with the end result

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

English-Chinese Education Services Ltd. Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One, and what were your goals?

Website design and maintenance.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found the vendor via google search and we liked the webs that he had designed for other people.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met the vendor and had a meeting initially. We talked what we wanted to achieve. The vendor knew exactly what I wanted. The vendor made a clear plan to develop my website according to what we wanted. We followed the plan and kept checking what he had developed until the web completed.

How many people from the vendor's team worked with you, and what were their positions?

Vendor himself

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The web looks nice and is very user friendly. It fit well for what I do.

Describe their project management style, including communication tools and timeliness.

I have asked the Vendor to developed three websites for me since I met him. Generally he communicates with us well.

What did you find most impressive or unique about this company?

The vendor is a good listener and he knows what he does. He understands what I need and has the patience to work with me together. The vendor has a good sense of colour. The colour combination he put on my website has always been good. The vendor has improved the quality of customer care or our services after sales in the last couple of years.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the opener of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One, and what were your goals?

I was looking to create a website for my meditation company and wanted to work with someone who had excellent references and could support my creative vision. Paul was recommended to me and we have worked together since 2017. Over this time Ive found his responsiveness and ability to come up with solutions and implement them in a timely manner has meant that I have been able to grow my business in line with my vision. I would recommend them to anyone looking to create a new website or anyone with an ongoing business.

SOLUTION

How did you select this vendor and what were the deciding factors?

Selecting Paul was in recommendation, but I did shop around to make sure I got the best fit in terms of skills, personality and cost effectiveness.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first had a scoping meeting and it really grew from there with Paul suggesting ways forward that fit into my vision and ensuring the logistics were in place. From there we moved into a fixed contract so there were no hidden surprises and the scope of work has increased given his ability to deliver and my confidence in him offering and implementing the right solutions.

How many people from the vendor's team worked with you, and what were their positions?

Paul was the main point of contact which I really appreciated as it meant I didn’t have to repeat the relay information or worry about my vision being lost along the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I guess the measurable outcomes are the creation of the website and it’s in going success in attracting new clients and getting fantastic reviews of the website itself and ease of accessing the products.

Describe their project management style, including communication tools and timeliness.

For me I preferred speaking with Paul and his management style is relaxed but very focused and outcome oriented. In terms of monitoring work I preferred setting out tasks in emails and he was happy to move with how I liked to work.

What did you find most impressive or unique about this company?

The most impressive and unique thing I’ve found with working with Dsgn One is a main point of contact, the responsiveness to solutions and Paul himself. He’s created the company and it’s moved from strength to strength as has my company. They're not just about completing tasks but creating a business relationship. My business is understood and nurtured.

Are there any areas for improvement or something they could have done differently?

I’ve racked my memory and brain trying to see if there are areas for improvement but I’ve found over the last 6 years as soon as an issue might arise it’s responded to in a very timely manner.

BACKGROUND

Introduce your business and what you do there.

I’m the director of WBR Interiors, a furniture retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dsgn One?

We wanted a new website design for our shop.

SOLUTION

What was the scope of their involvement?

After the first consultation, they came to our store. They designed our e-commerce website working from the design specifications we gave them. It was bespoke-made. 

What is the team composition?

We have one point of contact.

How did you come to work with Dsgn One?

I found them online.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We started working together in March 2018 and the work is ongoing. Dsgn One finished the website in seven weeks and they continue to host the website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dsgn One has provided us with good and effective service, and I’m really happy with every aspect of it. They listen to my input and respond very well to my requests. The website was designed exactly as needed. The service is very personal in the sense that I only have to interact with one person.

How did Dsgn One perform from a project management standpoint?

Their project management is very efficient. Dsgn One met the 6–7 weeks timeline we set. Our point of contact is available 24/7, and we always get a prompt response if there’s an issue.

What did you find most impressive about them?

I’m impressed with their personal and bespoke approach to the project. They listen to our requirements and do the project accordingly.

Are there any areas they could improve?

No, there are no areas for improvement. I’m satisfied with their service.

Do you have any advice for potential customers?

Contact them and explain your requirements to them. Work with them because they’re very flexible and versatile.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Executive for Virtus Contracts Ltd. Virtus are a London based main contractor who undertake fit outs and refurbishments for commercial and residential clients. I have been the head of Marketing for over 5 years and have worked with Dsgn One for over 2 of those years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One?

We hired Dsgn One to take control of our website and give it a fresh look and after being happy with the service they provided that lead on to them taking control of our SEO and PPC campaigns.

What were your goals for this project?

Our goals where and still are to increase awareness of the brand, increase traffic to the website and compete more directly with our competitors digitally.

SOLUTION

How did you select this vendor?

Initially they were selected based on reviews from google and a competitive price and after meeting Paul in person it was an easy choice to proceed with Dsgn one.

Describe the project in detail.

Virtus hadnt previously carried out an extensive SEO / digital marketing campaign prior to working with Dsgn one, so having met them I felt I could trust them and felt that we where both on the same page and how to achieve what we had set out. We broke down our company into its sectors and set about having individual campaigns for each which allowed us to make inroads on Google and be more specific.

What was the team composition?

The relationship between Virtus and Dsgn One has always been a fairly relaxed one between myself and Paul. I know Paul is only ever an email away and has never shied away from answering any questions or urgent requests, even if he is on annual leave.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our campaign is still ongoing and some new targets/ search terms where added at the beginning of this year. As mentioned we hadn't carried out a campaign of this nature before so expectations where unknown and limited at the beginning. But the outcome has been amazing, we have gone from virtual unknowns within the SEO world to now appearing first on some pages and with more ambitions of the same to follow.

How effective was the workflow between your team and theirs?

As mentioned, our relationship is a relaxed informal one which is how I like to work. Paul is only ever a phone call or email away and i wouldn't think twice about reaching out to him with any questions. I feel we work well together and occasionally chat about life outside of work which is nice, again adding to the informal way we communicate.

What did you find most impressive about this company?

I liked the modern feel of there website as this was something we were trying to emulate as a company too, they had also worked with a couple of other companies in the construction industry which is always helpful. The personal working relationship we have is nice.

Are there any areas for improvement?

Very little areas for improvement from my point of view. Maybe for me personally it would be nice to sit down face to face a little more than we currently do to monitor performance closer and maybe even learn a little more about our website running to not have to bother Paul with small amendments etc.

BACKGROUND

Please describe your company and your position there.

Antique Shop with online presence and I am a partner in the business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One?

Website redesign

What were your goals for this project?

To replace the current old website with a fresh new one which was more user friendly for desktop and mobile users as well as the owners

SOLUTION

How did you select this vendor?

I looked at a number of local web design providers on linkedin and google and reviewed their feedback and got three in to interview for the project

Describe the project and the services they provided in detail.

They designed and developed a new website in consultation with the partners to ensure it met our needs.

What was the team composition?

The team consisted of Paul as my main contact and he used a developer to get the work done behind the scenes and make changes as required

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The first weekend the website went live we had an immediate impact with over £25k of new sales that weekend. We have also had useful user feedback to say the new website is much improved. It has also made it much easier for us to add products and messages to our website.

How was project management arranged and how effective was it?

The project management was done all through Paul which was good in some ways in that we had one contact and the communication path was very clear but in other ways this slowed the delivery down at times especially when Paul was away or in London with other work.

What did you find most impressive about this company?

This company is nimble, delivers great value and Paul is a good listener and in the end they delivered a great outcome.

Are there any areas for improvement?

Everything was great but by only dealing with Paul who sometimes took some time to respond this slowed some aspects of the project down.

BACKGROUND

Please describe your company and your position there.

We are a creative company producing hand marbled papers. I am the owner and creator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One?

Dsgnone have helped us numerous times over the years. They have designed and implement parts of our website landing page, assisted with web hosting and renewal and https.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have known Paul for many years since he began Dsgnone and he is our primary source for anything web related.

Describe the project in detail and walk through their service package.

Continuous updates and services from Dsgnone.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked directly with Paul

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Dsgnone are efficient and professional and offer us everything we require relating to our website and IT.

How effective was the workflow between your team and theirs?

Very effective, excellent communication.

What did you find most impressive or unique about this company?

We are impressed by their personal and attentive service.

Are there any areas for improvement or something they could have done differently?

Nothing

BACKGROUND

Please describe your company and your position there.

I am the Office Manager of a Residential Lettings and Property Management Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One, and what were your goals?

Dsgnone has been supporting us for approximately 10 years now. Both as web designer, support and web hosting. Having rebranded twice Dsgnone has interpreted our vision each time to produce exactly what was required.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came highly recommended

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting where Paul listened carefully and respectfully to our requirements, producing exactly what we asked for. He also set up our email accounts and continues to support us to this day.

How many people from the vendor's team worked with you, and what were their positions?

Paul has always dealt with us personally.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Dsgnone are consistently professional and no problem is too large or too small. Always delighted with the results

Describe their project management style, including communication tools and timeliness.

Communication is always key and Paul is very good about taking calls and emailing solutions to solve whatever minor catastrophe we might encounter.

What did you find most impressive or unique about this company?

Dsgn One is such an easy consultancy to work with. Communication is great and their attention to detail is marvellous.

Are there any areas for improvement or something they could have done differently?

I always highly recommend Dsgnone as they deal with everything in their remit.

BACKGROUND

Please describe your company and your position there.

Director. Medical Aesthetics company looking for reliable hosting and troubleshooting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One, and what were your goals?

Needed a reliable web host and troubleshooter for my website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Google search. Good reviews and feedback... Easy choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Mainly web hosting, nothing too technical. Backing up the site and adding security certificates.

How many people from the vendor's team worked with you, and what were their positions?

Just Paul, Director.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Very good, consistent.

Describe their project management style, including communication tools and timeliness.

Excellent.

What did you find most impressive or unique about this company?

They're very upfront and honest and offer good prices.

Are there any areas for improvement or something they could have done differently?

No, very happy with services.

BACKGROUND

Please describe your company and your position there.

Im the owner of a small pluming and heating business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dsgn One, and what were your goals?

Our website was created around 4 years ago. Paul at Dsgn One done a great job for us and we could not be happier with the site. Paul has also down many other small jobs and updates for us, including SEo work which we are very happy with.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Dsgn One as they are local to us in the London area.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have had the website designed and built. As well the hosting, updates and some SEO work.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Paul from Dsgn One, who was very helpful throughtout the whole process, in getting us the site that we wanted.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site has been great for us generating business from our local area. Paul helped us get higher in a lot of google searches.

Describe their project management style, including communication tools and timeliness.

Dsgn One delivered everything that we asked. The whole site was completed quickly without complications

What did you find most impressive or unique about this company?

Dsgn One was very helpful, from start to finish.

Are there any areas for improvement or something they could have done differently?

Honestly could not be happier with Dsgn One and have recommended them to friends.