DIGITECH

BACKGROUND

Introduce your business and what you do there.

I am the founder of Modern Transport Network. As a freight brokerage, we connect shipping companies with drivers to haul their freight. We’re also considered a third-party logistics company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGITECH?

I hired DIGITECH to build a functional website that’s integrated with our services. We wanted to make it appealing and easy to use for both first-time visitors and our seasoned customers.

SOLUTION

What was the scope of their involvement? 

DIGITECH was responsible for the website as well as the overall look of it. Our requirements included specific functionalities, like the ability to accept invoicing through the website and contact forms.

What is the team composition?

I worked directly with Darryl (CEO, DIGITECH) himself.

How did you come to work with DIGITECH?

While I was first looking for a web design company five years ago, I saw DIGITECH mentioned in Fortune.  I wanted a local tech company with both affordable prices and cutting-edge innovation.

Since their business was close by, Darryl (CEO, DIGITECH) agreed to meet me in person. Putting a face to the company made selecting them much more comfortable for me, especially after negative past experiences I’ve had. 

What is the status of this engagement?

We worked together from November–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DIGITECH delivered a site that has helped us significantly with reaching out to our base. Our website shows customers that we are a modern company based on tech. They showcased our history and extensive experience through the site. It portrays the trustworthy image that customers need to see to feel comfortable doing business with us.

How did DIGITECH perform from a project management standpoint?

DIGITECH performed very well and completed everything in a timely manner. We had a strong line of communication mostly through email. We also had some phone calls on occasion to go over ideas I had already presented. 

During our discussions, Darryl would formulate a plan based on my concept. Whenever I asked them a question via email, they’d send us a response the same day. 

What did you find most impressive about them?

DIGITECH demonstrated an impressive ability to make our website work properly and efficiently across multiple platforms. In the past, I’ve had issues with our site failing to display things correctly on certain browsers or devices. The site they developed has been smooth and fast. I can’t recall it having any issues.

Are there any areas they could improve?

No. I’ve had a valuable and professional experience working with DIGITECH on multiple projects. They provided what we paid for, and I’m happy with the end result.

Do you have any advice for potential customers?

DIGITECH is highly detail oriented. Being upfront with them will enable the team to develop exactly what you need. Don’t leave out any details. I suggest keeping a log you can reference to ensure nothing gets missed.  The last thing you want is for a vendor to have to redo something because you forgot to explain it.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager for Shattuck Labs. We’re a biotech company that’s developing a breakthrough platform for immunotherapy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGITECH?

We wanted an experienced development company to redesign our rudimentary website.

SOLUTION

What was the scope of their involvement?

DIGITECH agreed to design and develop a new website for us. After completing an initial screening process, we met with their project manager to discuss the scope further. We wanted a different kind of site; one that gets people’s attention and is memorable. They presented several potential logos and UI/UX outlines. We selected the best options, but also provided some feedback regarding how each deliverable could be improved. Once they delivered more wireframes and a distinctive logo, we moved into the website development phase.

The final product was built on WordPress. Now that the initial development process is complete, we’ve contracted DIGITECH to host our site on an ongoing basis. We also plan to have them integrate additional features in the future.

What is the team composition?

We primarily communicate with an assigned project manager, but I’ve interacted with a total of three resources from their team.

How did you come to work with DIGITECH?

We found them through an extensive search process. Their portfolio consists of varied and polished websites. While other firms clearly use similar templates for each client, DIGITECH puts their efforts into creating custom interfaces. After coming to that conclusion, we decided to hire them.

How much have you invested with them?

We’ve spent roughly $30,000–$40,000.

What is the status of this engagement?

We hired them in May 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DIGITECH did a great job listening to our needs and implementing changes. The new site looks professional and receives positive feedback from both clients and internal stakeholders. They’ve sent us training videos so we can learn to navigate the WordPress backend and make quick changes. The site has only been live for a week, but we’re proud of how it looks and performs.

How did DIGITECH perform from a project management standpoint?

We have a dedicated meeting scheduled with them each week. That’s handled over the phone, but more immediate communication is done through Basecamp. As a result, we interact with them almost daily. They’re also better at hitting deadlines than us. Luckily, their team is patient and professional.

What did you find most impressive about them?

I don’t have enough experience with third-party vendors to compare them with their competition. However, I do know that we’re extremely happy with the service they provide.

Are there any areas they could improve?

I don’t have any issues with their performance at this time. They were kind enough not to charge us with a penalty fee when we failed to deliver some materials on-time.

Do you have any advice for potential customers?

Communicate proactively and give DIGITECH a detailed project scope. They’re able to think creatively, so don’t be afraid to ask them for innovative designs.

BACKGROUND

Please describe your company.

My company is [a business social media marketing company].

What is your role and responsibilities?

I’m the founder and owner.

OPPORTUNITY / CHALLENGE

What was your goal for working with digiTech Web Design?

Right now, we’re working with [founder and creative director] Darryl [Stevens] and digiTech on a complete website redesign for our company. We started working with him back in December [2014]. We’re currently going through the process of getting content created on our end, so he can move forward with the final creation of the site.

SOLUTION

Please describe the scope of their work.

For us right now, it’s just going to be website redesign. It’s possible we might use digiTech in the future for SEO [search engine optimization], but not right now.

What was your process for selecting digiTech Web Design with which to work?

I can’t remember how exactly I was connected with him. I think he may have been referred to me by someone else, but we’ve know each other for four years now. He helped me with another project back in 2011. Since then, I’ve kept his information and watched his company grow in time, and continued to look at the work that he’s done. We refer our clients to him all the time.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was less than $10,000.

What is the current status of the project?

Our relationship is ongoing. I’m hoping we can finish the website in the next 30 days [April 2014].

RESULTS & FEEDBACK

Are you satisfied with their performance?

Absolutely. We went back and forth in the beginning stages, talking with Darryl. He pulled his team together and gave us three different templates that they created, which would be a branding message for our company. We selected one of them, and now we’re at the point where we need to start filling it with content. He’s very open to suggestions and information. I think he took our vision and really put it into something that’s going to be useful for our company going forward. It’s going to be a big help and a change for our website.

Is there anything unique about them that really makes them stand out, compared to other companies?

I think one of the things digiTech brings to the table is the communication process. They have a pretty good process in place to get proposals out to clients for review and approval, and I think that’s very helpful. So, the communication aspect is key. A lot of other Web developers fall by the wayside, and you can’t get in touch with them. digiTech is very open to communication, and I have never had any problems getting in touch with them for anything I’ve ever needed.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

I can’t think of anything. Nothing that really stands out. They are a solid group, and they are very committed to the craft. I wouldn’t be referring people to him if I didn’t think he could deliver.

What advice would you give to a future client of theirs?

If it’s a client that’s considering them, I would say that I highly recommend that they use digiTech rather than competitors.

BACKGROUND

Please describe your organization.

It’s a roofing company in Oklahoma City, Okla.

What is your role and responsibilities?

I’m the owner.

OPPORTUNITY / CHALLENGE

What was your goal for working with digiTech Web Design?

We were blackballed from Google because of how a previous company had handled our SEO campaign, both organic and paid. So, we were in bad shape. They were hired to fix the problem, and then we had to come up with another game plan to start our Web presence again almost from scratch.

SOLUTION

Please describe the scope of their work.

They fixed the problem with Google and built another website for us. digiTech handles our organic SEO [search engine optimization], Google AdWords, and now our website and the content on our website.

What was your process for selecting digiTech Web Design with which to work?

They were referred by another client of mine. We interviewed two or three SEO companies. They were able to make us feel comfortable with what we wanted to do.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

It was from $10,000 to $50,000.

When was the work completed?

It’s ongoing work. It hasn’t been a year yet.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I haven’t received any major feedback from customers who use our website. I know we have been growing sales with pay-to-click ads and Google AdWords that have directly brought us new leads. We went from being on the top page to dropping to page 17. Now, we’re ranking back up on the top page again.

Are you satisfied with their performance?

Yes. So far, digiTech has done exactly what they are supposed to do.

Is there anything unique or special about digiTech Web Design that really makes them stand out compared to other digital marketing agencies?

We’ve only worked with one other company and it’s totally different. We never heard from the other company after we paid them. It wasn’t interactive. We communicate several times a month with digiTech, so it is a real team effort with cooperation and knowledge sharing. 

What advice would you give to future clients of theirs?

Do your research. Call references, talk to experts, and ask a lot of questions. 

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

I don’t have anything to note right now. They’re very easy to work with.

BACKGROUND

Please describe your organization.

My company provides insurance services and independent adjusting services for catastrophes to the large insurance companies in the United States and Canada.

What is your role and responsibilities?

I’m the president.

OPPORTUNITY / CHALLENGE

What was your goal for working with digiTech Web Design?

We had an older-style website with no ability to make changes to it. They put a website together for us so that we would be able to edit on the fly. We wanted to keep a similar design. We also needed some e-commerce functionality and database work. digiTech was able to accomplish that for us.

SOLUTION

Please describe the scope of their work.

Along with Web design and e-commerce, they did SEO [search engine optimization]. We’re going to be doing our own online marketing, but I know they provide those services for other clients. They also did website optimization work for us so that we would do well in the organic Google search results.

What was your process for selecting digiTech Web Design with which to work?

We did a simple Google search.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

It was less than $10,000.

When was the work completed?

Phase 1 has been completed. Within a couple of months, we’re going to be making some changes to it, which we’ll go back to them for.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I do not have formal metrics yet. digiTech just finished our website at the end of last week, so we haven’t had time to run any analytics or notice any trends.

Are you satisfied with their performance?

I am satisfied. I never had to call them back and make any changes. The design and functionality were the main things I was interested in. I think the way they put my site together was great. I was happy with the product.

Is there anything unique about digiTech Web Design that really makes them stand out, compared to other online marketing companies?

They were attentive and responsive. I had some stringent requirements. I needed it done within half of their typical turnaround time, which means cutting 45 days off their normal project cycle. They were able to accomplish that goal within a day or two of my deadline.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No. From my experience, I think it was great.

What advice would you give to a future client of digiTech Web Design's?

Be very clear about what you’re asking for. I knew exactly what I needed on my website as far as content and design, so it was a very easy process.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of (a/an) Other industries

Describe what your company does in a single sentence.

Through our insurance subsidiaries, we pursue a strategy of offering traditional insurance products in niche markets, including international in various languages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIGITECH to accomplish?

• Build a website in various languages
• Assist us with updates as needed

SOLUTION

How did you find DIGITECH?

Online Search

Why did you select DIGITECH over others?

• High ratings
• Close to my geographic location

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped us build a website in various languages since our clients and customers live in several countries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A working site we can update and manage mostly on our own
• Good SEO

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Ongoing communications
• Timely responses.

What was your primary form of communication with DIGITECH?

Email or Messaging App

What did you find most impressive or unique about this company?

They have very timely responses when issues arise. Generally resolved within 24 hours.

Are there any areas for improvement or something DIGITECH could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the communications manager for a hospital in Tennessee. We are rebranding and decided part of that is to completely revamp the websites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DIGITECH, and what were your goals?

We needed new, innovative website design services.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched high and low, receiving dozes and dozens of RPS, but chose Darryl and Digitech due to their ideas.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Communication was great. From the beginning to the launch, everything went smoothly.

How many people from the vendor's team worked with you, and what were their positions?

Jake, POC and design guru; Darryl, CEO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Feedback is fantastic. It's much more user friendly on all ends.

Describe their project management style, including communication tools and timeliness.

Emails, Flowmapp, site hosting, everything was efficient.

What did you find most impressive or unique about this company?

They gave us a professional website that is so easy to update and navigate.

Are there any areas for improvement or something they could have done differently?

Nothing really.

BACKGROUND

Please describe your company and your position there.

I am the Manager for a medical device distribution company in Illinois.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DIGITECH?

We hired Digitech to redesign our website that had not been worked on in over 15 years.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended by another sister company for their great work and fast turnaround times.

Describe the project in detail and walk through the stages of the project.

After a few meetings to understand our needs and goals, we started working on the content for the website as well as providing pictures. Digitech worked on the design of the site.

How many resources from the vendor's team worked with you, and what were their positions?

There were two people that worked for us. Both were the VP/ Creative Directors.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have gotten great feedback from our customers. They think the site is very clean and easy to use. They now use a newly implemented form on the website to initiate any returns. This has increased efficiency.

How effective was the workflow between your team and theirs?

Their workflow was very effective — they responded quickly, and their turnaround times were very fast. Jake worked diligently with us and with our IT team.

What did you find most impressive or unique about this company?

They performed great work and provided recommendations on the website based on what is trending right now in website development.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

My company partners with Digitech for some of the digital services that we ourselves don't offer or specialize in.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DIGITECH, and what were your goals?

DIGITECH was tasked with website optimization and ongoing SEO work. We have been able to align with them for various clients and drive marketing strategies that address all areas of digital marketing with great success.

SOLUTION

How did you select this vendor and what were the deciding factors?

We partnered with DIGITECH because of their proficiency in the area.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We needed to align PPC strategies with SEO strategy and build sites pages that convert and drive leads for clients.

How many people from the vendor's team worked with you, and what were their positions?

I work with Darryl, the CEO on a weekly basis.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been able to collaborate and drive meaningful value for all parties involved and look forward to continuing to work together.

Describe their project management style, including communication tools and timeliness.

We mostly use email to communicate in addition to bi-monthly phones calls.

What did you find most impressive or unique about this company?

Their responsiveness and willingness to collaborate are impressive.

Are there any areas for improvement or something they could have done differently?

None at this moment.