Digitalya OPS

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of a training management software. With our software our clients can manage courses and seminars, participants, venues, and speakers. The software allows a complete automated administration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digitalya OPS?

Digitalya OPS helped us create a high-quality software product from scratch. We had a previous platform that was handling our courses but we wanted to rebuild it and add more functionalities, so we worked with Digitalya to create a professional training management software.

SOLUTION

What was the scope of their involvement?

They built everything from scratch and used React Native and MySQL as a database.

What is the team composition?

Four people are fully dedicated to my team: two developers, a UI/UX designer and a project manager. My main point of contact was Madalina (Project Manager).

How did you come to work with Digitalya OPS?

I did a case study and did research on Google. I’ve worked with companies in Bulgaria for many years, so I was used to working with offshore development companies. They were a young company and I liked their spirit. They put a lot of effort into educating their team and gave young people the chance to learn new skills on-site and during each project. They can also provide support in Italian, French, English, and German, which is important since we’re based in Switzerland.

How much have you invested with them?

We spent about $250,000.

What is the status of this engagement?

We started working with them in April 2014 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I am very satisfied with their work. I got better work than I ever expected. We’ve also recently received some positive feedback from users. It’s a high-quality software, from both the UI perspective and when it comes to the backend technology.

Digitalya OPS is very dedicated and engaged with the project. It feels like they’re employees for my own company. The team is really top-notch; they know how to use the latest and best technology. They come up with even better ideas than I expected.

In the beginning we defined some quality standards and everything went smoothly.

How did Digitalya OPS perform from a project management standpoint?

We use Jira for managing tasks and creating the project backlog. We have a weekly call that usually takes about two hours, and we record all of our notes. This really helps us work going forward because we have very few questions.  It’s very convenient to work with them because the time difference is only an hour for us. We’re in constant contact over Skype and email. 

The team is very engaged and what I really appreciate is that they come up with innovative solutions.

What did you find most impressive about them?

They have great communication skills. Usually, that’s an issue with offshore companies. Since they speak many different languages, that’s never an issue.

I also like the precision and quality they provide. I’m absolutely willing to pay what they ask, because I know I’m getting a high-end product.

Are there any areas they could improve?

None that I can think of now.

BACKGROUND

Introduce your business and what you do there.

I’m the former director of IT for Emerson Cranes. The company develops bespoke development solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digitalya OPS?

We tried numerous partners to create a solution for a complex piece of software. We failed because it was a difficult product to understand, let alone build it.

SOLUTION

What was the scope of their involvement?

Digitalya configured a scheduling system for users and other resources. Our system had an API that connected to web services. They built the solution to connect with our system through the API.

What is the team composition?

We worked with about three full-time team members.

How did you come to work with Digitalya OPS?

We found Digitalya through a freelancing website. They were the standout company in the crowd.

How much have you invested with them?

We hired full-time teammates, so we spent about €2,500 (approximately $2,700 USD) per month.

What is the status of this engagement?

We started working together in 2016 and completed the project in early 2017. The project took about eight months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their team was head and shoulders above the rest. I’ve worked with numerous freelancers and nobody comes close to Digitalya. They were elite.

How did Digitalya OPS perform from a project management standpoint?

We worked together on another project. It doesn’t get more collaborative than that.

What did you find most impressive about them?

Digitalya was able to understand our requirements even though we didn’t exactly have them. Their team helped us to understand and illustrate what we wanted. They did more than just a development survey. Their team also thought for us.

Are there any areas they could improve?

No, none whatsoever.

Do you have any advice for potential customers?

If you want to get the job done right the first time, hire Digitalya.

BACKGROUND

Introduce your business and what you do there.

The company is a social commerce company that does data and analytics for celebrity endorsement and licensing campaigns. I’m co-founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digitalya OPS?

We wanted to develop a minimum viable product.

SOLUTION

What was the scope of their involvement?

The app is an API framework based in the cloud that plugs into the APIs of several social commerce platforms as well as affiliate networks. There’s some custom built technology around certain e-commerce sites such as Wix, Woo Commerce, WordPress and Shopify.

How did you come to work with Digitalya OPS?

I found them on a site that collaborated with a lot of freelance developers. They gave a very thorough proposal with references and a previous portfolio along with a competitive quote. They had a lot of interest in what we were doing.

How much have you invested with Digitalya OPS?

We have spent between $10,000 and $50,000.

What is the status of this engagement?

We started working them in March 2016 and it took three months to build the initial product. We kept them on retainer for several months to help debug and take the product live. We’re still engaged with them to do enhancements on the app.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We’ve gotten feedback from people that have been really impressed with the user interface/user experience. We have gotten the code independently audited and stress tested and everyone is very happy.

How did Digitalya OPS perform from a project management standpoint?

Our point of contact was Ovi, who is the owner. Ovi was extremely professional to work with. We communicated almost daily. When we stressed urgency in some features, he worked accordingly. They were always able to meet deadlines. He had a team of nine developers working on the project.

What did you find most impressive about Digitalya OPS?

Their communication was one of their strengths. Their cost has always been more than fair. We’ve always had confidence in their team.

Are there any areas Digitalya OPS could improve?

Sometimes they try to roll things out too quickly and might sacrifice a quality check to do so. I find things that they have to go back and fix.

BACKGROUND

Please describe your company and position.

I am the CTO of Vertrical

Describe what your company does in a single sentence.

We are a software solutions provider for Digital Healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digitalya OPS to accomplish?

• Delivery of a new software platform

SOLUTION

How did you find Digitalya OPS?

• Referral

Why did you select Digitalya OPS over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Digitalya OPS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Delivery of a multi-million pound ecommerce and telehealth store for a big pharma company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting deadlines for launching each phase of the project

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We primarily worked directly with the engineers. They delivered the work on time and were attentive to the business goals and needs.

What was your primary form of communication with Digitalya OPS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their staffing services had good availability and a quicker turnaround than we are usually used to.

Are there any areas for improvement or something Digitalya OPS could have done differently?

Not really, they provided a good service all around and helped us achieve our objectives.

BACKGROUND

Please describe your company and your position there.

I am the CEO and Founder of Sorden Consulting. Specializing in marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digitalya OPS?

Building a new app for a startup project.

SOLUTION

How did you select this vendor and what were the deciding factors?

Google and the professional and responsibility.

Describe the project in detail and walk through the stages of the project.

Start an app project for a reservation site. Started with ideation and a few mock ups.

How many resources from the vendor's team worked with you, and what were their positions?

Two, founder and designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not at this time.

How effective was the workflow between your team and theirs?

Very effective. Alex is very responsive and professional.

What did you find most impressive or unique about this company?

Their quick response and willingness to meet and discuss the ideation.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

CTO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digitalya OPS, and what were your goals?

Translation of a complex business case requiring highly reliable backend and a dynamic redesign UX/UI

SOLUTION

How did you select Digitalya OPS and what were the deciding factors?

Typical RFQ process

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The detailed functionalities are at this stage confidential.

How many people from the Digitalya OPS team worked with you, and what were their positions?

Up to 6 people from different disciplines: SW architects and developers, DevOps, UI, UX, technical project management

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverable is delivered in the agreed time and quality.

Describe their project management style, including communication tools and timeliness.

Very reactive TPM as SPOC with hands on improvement approach.

What did you find most impressive or unique about this company?

Hands-on familiar environment obsessed about efficiency & quality

Are there any areas for improvement or something they could have done differently?

Increase local presence internationally, especially in Germany

BACKGROUND

Please describe your company and your position there.

I'm the co-founder and CTO of a digital agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digitalya OPS, and what were your goals?

Digitalya OPS helped us development of APIs and frontend. Goals were to connect Restful services, authentication and the frontend.

SOLUTION

How did you select this vendor and what were the deciding factors?

During our interview process we reviewed the candidates who were perfect matches works wise and communication wise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work is frontend landing pages which are connected to APIs and authentication mechanism. Key deliverable is production ready well-tested frontend pages and API endpoints. Main technologies used are Node.js and React.js.

How many people from the vendor's team worked with you, and what were their positions?

There were 2 senior software developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered before time within agreed 3 months period.

Describe their project management style, including communication tools and timeliness.

Slack and Jira are primary communication and management tools.

What did you find most impressive or unique about this company?

Level of professionalism. They care about their developers and take care to stay in touch with us for regular feedback sessions and alignments.

Are there any areas for improvement or something they could have done differently?

Nothing that we can think of.

BACKGROUND

Please describe your company and your position there.

I’m the IT manager at 2assistU GmbH, a company that provides quality assurance tools and training mainly for companies handling air freight.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digitalya OPS?

They’re currently working on developing a web-based system that will allow us, as well as our clients, to manage, plan, and execute internal audits regarding safety, security, and quality in air freight. It’s also a sophisticated tool to analyze collected data.

What were your goals for this project?

Our goals include having all our data in one system, to audit management, and allowing auditees to follow up online on their findings and to report measurements taken.

SOLUTION

How did you select this vendor?

We first connected through guru.com and have been in touch for other smaller projects

Describe the project in detail.

The project began in April 2017 and is currently in the development phase. The system should go into production no later than June 2018.

What was the team composition?

The team consists of senior developers as well as junior developers and a project leader.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

They work very efficiently.

How effective was the project management?

They provide excellent communication and are highly receptive to feedback. All deadlines have been met so far and they’re very respectful.

What did you find most impressive about this company?

As a client, it is well noticeable that people love to work for this company—each and every employee is highly motivated. Furthermore, the company provides internship and supports new IT talent, which is definitely a positive value.