Digispot

BACKGROUND

Please describe your company and position.

I am the Founder of Lumina Deco & DAMI DOMO

Describe what your company does in a single sentence.

We're an e-commerce with over 10 years of experience in European home&decor market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digispot to accomplish?

• Improve website conversion rate
• Strengthen value communication across the customer journey
• Refine the company’s growth and e-commerce strategy

SOLUTION

How did you find Digispot?

Referral

Why did you select Digispot over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Digispot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started working with Digispot based on a recommendation, after hearing very positive feedback about their work. They definitely did not disappoint.

The project included a comprehensive e-commerce and CRO audit focused on improving the overall performance of our online store. Digispot delivered a high-quality audit in Notion, with over 70 specific recommendations, clearly prioritized and divided into key areas such as product pages, cart, checkout, value communication, UX, analytics, and overall e-commerce strategy.

Their work was very thorough. They conducted deep research, analyzed heatmaps using Hotjar and Microsoft Clarity, reviewed user session recordings, studied customer reviews about our company, exchanged messages with our customer service team, benchmarked competitors, checked analytics data, prepared mockups, and proposed concrete solutions rather than generic suggestions.

They also helped coordinate the process, recommended relevant specialists, and approached the project in a very comprehensive and business-oriented way, with a clear focus on improving the results of our entire e-commerce operation.

Overall, we are very satisfied with the cooperation and can genuinely recommend Digispot as a highly professional and reliable company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementing Digispot’s recommendations, we saw clear improvements in our store performance.

Better CTA styling helped increase add-to-cart actions by 11%. On category pages, bounce rate dropped by around 16%, and customers became more engaged with our offer. On average, they now view over 20% more pages per session.

We also introduced upsell mechanisms that increased the share of customers buying complementary products by more than 4x. This was a very significant improvement, especially for an e-commerce business focused on optimizing the purchase journey and increasing AOV.

Finally, we redesigned the cart, especially for mobile users, making the shopping experience much smoother and easier. Overall, these changes had a real positive impact on both conversion and customer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What stood out most was their flexibility, responsiveness, and very practical approach to working with us as a client. Communication was smooth and efficient, without unnecessary bureaucracy, while still maintaining a very high level of professionalism.

The team was proactive, open to feedback, and quick to react whenever we needed clarification or support. They delivered the work in a well-organized way and made the whole process feel easy to manage on our side.

We also appreciated that they are modern and forward-thinking in how they work. They feel like a company built for today’s e-commerce reality: dynamic, business-oriented, and focused on real results rather than rigid processes. 

What was your primary form of communication with Digispot?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their high level of specialization in CRO, broad practical experience, and proactive approach to proposing well-thought-out solutions.

For the first time, I worked with a company that, during the audit and while presenting the results, gave me the impression that they had been working with our business for many years. They noticed details and opportunities that even I, as the founder, had overlooked. 

Their recommendations were not generic. They were specific, business-oriented, and clearly based on a deep understanding of how e-commerce actually works. This combination of expertise, ownership, and practical thinking is what made Digispot stand out.

Are there any areas for improvement or something Digispot could have done differently?

From a client’s perspective, the only area for improvement I can mention is availability. Due to the high demand for their services, the start date of the project may require some waiting.

However, once the project begins, the process is fast, well-organized, and highly professional. The waiting time is understandable, but increasing their capacity would make the overall experience even better.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing 

Describe what your company does in a single sentence.

An online nutrition platform that provides personalized diet and training plans created by qualified clinical dietitians. Through a dedicated app, users can customize meal plans, access recipes, track progress, and stay in continuous contact with their dietitian. The service focuses on flexible, sustainable nutrition tailored to individual preferences, health conditions, and lifestyle, helping users build long-term healthy habits rather than follow restrictive diets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digispot to accomplish?

• CRO

SOLUTION

How did you find Digispot?

Online Search

Why did you select Digispot over others?

• High ratings
• Referred to me
• Other

How many teammates from Digispot were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on improving website conversion rates through a structured process of research, testing, and iterative optimization. The scope included in-depth user research on specific problem areas, usability testing of proposed solutions, and validation of hypotheses before implementation. Key deliverables involved user testing reports, insights from qualitative research, and data-driven recommendations for optimizing the homepage and key offer pages. The work ensured that all implemented changes were aligned with real user needs and behaviors, reducing risk and increasing the effectiveness of conversion-focused improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in improved conversion performance, primarily by increasing the flow of users from the homepage to key offer pages. An important outcome was also the reduction of risk in decision-making through the implementation of a more rigorous CRO process using Convert. Tests that did not reach statistical significance or the defined Minimum Detectable Effect (MDE) were systematically identified and excluded from decision-making, introducing greater testing discipline and methodological accuracy. Additionally, measurable outcomes included actionable insights derived from user testing. While these insights did not always translate directly into immediate conversion uplift, they significantly improved on-site messaging and overall marketing communication, leading to more user-aligned content and better-informed optimization efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well-structured and effective. Our collaboration with Digispot has been very positive. The project was clearly organized in Notion, with a defined timeline and transparent scope of activities, which made it easy to track progress and upcoming deliverables. The team demonstrated flexibility by adapting to the communication channels we use daily at Respo. While the initial phase required some alignment on communication expectations, this was resolved quickly. Since then, the workflow has been smooth—deliverables are completed on time, priorities are clear, and regular short status updates ensure efficient and problem-free communication.

What was your primary form of communication with Digispot?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Digispot is their strong, proven expertise in CRO, backed by clear examples and results from previous projects. They combine this with very direct and transparent communication, which makes collaboration efficient and straightforward. Additionally, their ability to quickly adapt to client expectations and ways of working sets them apart and makes the partnership particularly effective.

Are there any areas for improvement or something Digispot could have done differently?

There is always room for improvement, but in the context of our project and collaboration with Digispot, nothing specific or urgent comes to mind.

BACKGROUND

Please describe your company and position.

I am the CEO of Spod Igły i Nitki

Describe what your company does in a single sentence.

Spod Igły i Nitki is a Polish home textiles brand offering high-quality products for bedrooms, bathrooms and outdoor spaces. Our assortment includes bedding sets, towels, blankets, decorative pillows, table textiles, curtains and seasonal collections.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digispot to accomplish?

• improve the overall conversion rate of our online store
• redesign our website
• create unique and user-friendly configurators

SOLUTION

How did you find Digispot?

Referral

Why did you select Digispot over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Digispot were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included the redesign and implementation of a new e-commerce website for our brand. The key deliverable was a modern, improved online store focused on better user experience, clearer product presentation and higher conversion performance. After the launch of the new website, our conversion rate increased by 12%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new website, we recorded a 12% increase in the conversion rate. For us, this was the key measurable result of the project and a clear indicator that the new design and improved customer journey were working effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From the very beginning, the entire Digispot team was highly engaged in our project. We received weekly progress reports, which kept us well informed about the current status and next steps. Whenever we had any questions or needed support, Digispot responded quickly and clearly. The whole project was delivered within the agreed timeline, and the cooperation was very smooth and professional.

What was your primary form of communication with Digispot?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the professionalism and competence of every person involved in the project. Each team member clearly knew their role and contributed real value, which made us feel confident that we had chosen the right company for our project.

Are there any areas for improvement or something Digispot could have done differently?

No, everything was perfect. We were fully satisfied with the cooperation and the final result.

BACKGROUND

Please describe your company and position.

I am the Executive of Antykwariat Grochowski

Describe what your company does in a single sentence.

We run a stationary and online second-hand bookstore where we sell primarily books, vinyl records, CDs, and cassettes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digispot to accomplish?

• Our main concern has always been optimizing conversions on our website, whose design left much to be desired. We tried to improve the website's SEO ourselves, but it never yielded any significant results.

SOLUTION

How did you find Digispot?

Referral

Why did you select Digispot over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Digispot were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the very beginning, Digispot improved the design of our Shoper store. This alone, after one month of the new website's operation, increased sales by several dozen percent. After optimizing the website, we focused on increasing traffic from paid campaigns. Digispot runs Google Ads and Meta Ads campaigns, which have a very positive impact on the store's results. A year after we started working together, our online store revenue increased by 300% – that speaks for itself.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A year after we started working together, our online store revenue increased by 300% – that speaks for itself.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Digispot is great, above all, because you feel like nothing is impossible. They not only propose a solution to every problem we encounter, but also implement it themselves. We receive weekly reports summarizing current issues. If necessary, it's also easy to schedule a meeting or online conversation.

What was your primary form of communication with Digispot?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digispot handles our e-commerce comprehensively, so we don't have to worry about many things. I can recommend them to anyone running an online store. They're sure to find areas to improve that, under their guidance, will yield positive results, especially if we're committed to a long-term partnership.

Are there any areas for improvement or something Digispot could have done differently?

We are still working with Digispot to improve our e-commerce.