Digis, a Fiverr company (NYSE: FVRR)

BACKGROUND

Please describe your company and position.

I am the Director of Operations of FinTech Investment Platform

Describe what your company does in a single sentence.

Development of Fintech Products and Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digis to accomplish?

• MVP Development
• Create business processes roadmap

SOLUTION

How did you find Digis?

Referral

Why did you select Digis over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Digis were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digis took charge of the MVP development for the FinTech Investment Platform. Key deliverables: 1. Digis built a comprehensive digital platform for startups and investors, where users can sign up and search for relevant deals 2. Digis integrated AI analytical systems and smart matching tools that allow users utililise the investment platform in the most effective way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Digis built and delivered a very comprehensive and user friendly investment platform that immediately caught the attention of our customers (startups and investors). The work has been done within the agreed timeframe. In the first 3 months of testing, we signed up over 100 users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digis team have always been very responsive to our enquiries. They take a partner approach in their projects and try to achieve the desired outcome in the agreed timeframes, keeping the highest standards of quality.

What was your primary form of communication with Digis?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We consider ourselves very lucky to find Digis and cooperate with their outstanding team. The most impressive was their attitude towards projects and tasks, they take a partner approach and strive to deliver everything on time. The quality of their work is of the highest level.

Are there any areas for improvement or something Digis could have done differently?

Digis team is almost perfect, we just wish them continuous success and keeping the same high standards.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Naiz Fit. We offer a product for size recommendation in online e-commerce sites for garments. We’ve produced a size form inquiry that asks for weight and height and recommends the user the correct size in the garment they’re seeing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digis?

We were developing new products around size recommendations. One was a smartphone application, so we needed help with the whole backend development process.

SOLUTION

What was the scope of their involvement?

We initially hired two backend developers from Digis. We’ve onboarded them to be on our team, integrating them into our business, culture, and processes. Once they were onboarded, we began our project. We didn’t plan for them to take on the project. Digis resources work for us inside the team.

What is the team composition?

We’ve hired five people, including a mobile app developer, a frontend developer, and a DevOps engineer.

How did you come to work with Digis?

They contacted us. We started the hiring process for an engineer with experience in Scala. A partner company focused on hiring people for this technology contacted us and told us that Digis could hire a team for us.

How much have you invested with them?

We pay $40–$45 per hour per person. The total is around $40,000.

What is the status of this engagement?

We began working with them in July 2023, and the partnership will be done in January 2024. We’ll continue with the DevOps engineer, but we have to reduce costs in the company, so we’ll end the relationship with the other four teammates once the project is done.

Maybe we’ll hire them if we need more development work in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first impact is that Digis has been able to develop our application. The second one is that the DevOps engineer has helped us reduce the costs of infrastructure and hosting, which has improved our systems and infrastructure. Finally, Digis has shown us how to manage a development team to evolve and become stronger. Now we know the kind of profiles we need to develop these products.

How did Digis perform from a project management standpoint?

Digis found candidates quickly and did an excellent job in the hiring process. The project went slow in the beginning due to a culture mismatch. We didn’t do things like they did. However, Digis soon corrected it and provided us with a project manager, which helped a lot to streamline the process and make everything work.

Overall, they’ve performed at a higher standard. They’ve delivered on time and done much better. We communicate through weekly meetings to see how people are performing.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The best performance is from the DevOps engineer. He’s overperformed, and we’re pretty happy with him.

What did you find most impressive about them?

They perform very well and are good at finding people. Moreover, the project manager is awesome, and we have a great relationship with her and the DevOps engineer.

Are there any areas they could improve?

Initially, we were looking to hire people for a long-term relationship. Digis was unprepared for this; they’ve managed to have a team for the project, but they don’t staff people for long periods.

Do you have any advice for potential customers?

I recommend starting the relationship with clear objectives. Also, hear their advice on what you need to make the project work. Digis knows what they do and how to build a team that can perform and support your work; they’ve done it many times before.

BACKGROUND

Please describe your company and position.

I am the HR of iRemedy Healthcare, Inc.

Describe what your company does in a single sentence.

iRemedy is an advanced technology-driven healthcare and medical products distributor actively engaged in disrupting and positively transforming the medical supply chain industry through creation and support of an open, fair and fully transparent hyper marketplace for the sale and purchase of medical and healthcare supplies to government agencies, care providers and consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digis to accomplish?

• Back End Development
• Data Work

SOLUTION

How did you find Digis?

Online Search

Why did you select Digis over others?

• High ratings
• Company values aligned

How many teammates from Digis were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

1. The scope includes optimizing our application's back-end infrastructure and assisting in implementing Alogia.
2. Providing a Clean Product List: Work with the database team to ensure data cleanliness and integrity for the product list.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our company received a Clean Product List. The engineer who was assigned to our project was able to work with the database and provide data in the form of a clean product list. Furthermore, with the availability of this clean data, we have been able to kickstart our work and seamlessly start the first phases in integrating the information within Alogia.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, the PM provided regular updates and was very responsive. Whenever we reached out to them for assistance or clarification, they were readily available and provided timely responses. Their ability to adapt to unforeseen challenges and maintain clear communication helped ensure a successful collaboration. We were highly satisfied with their project management and responsiveness throughout the engagement.

What was your primary form of communication with Digis?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Throughout the project, the company demonstrated a proactive approach to addressing our requirements and ensuring that our needs were met. They actively engaged with us to understand our specific needs, priorities, and challenges.

Are there any areas for improvement or something Digis could have done differently?

Our overall experience with Digis was positive!

BACKGROUND

Please describe your company and position.

I am the Chief Technology Officer (CTO) of Connectbase

Describe what your company does in a single sentence.

Connectbase offers the only Worldwide buy and sell platform for the Telecommunications vertical that incorporates quoting, location intelligence, and network intelligence that allows multiple locations to be quoted concurrently ubiquitously across telecommunications products, services, and media types.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digis to accomplish?

• Build a quoting engine and intelligent language based product processor

SOLUTION

How did you find Digis?

• Referral
• Was looking for Ukrainian resources

Why did you select Digis over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Superior Skills

How many teammates from Digis were assigned to this project?

17

Describe the scope of work in detail. Please include a summary of key deliverables.

A pricing and quoting engine that incorporated location standardization and automatic product mediation and mapping between various vendors. An intelligent rules based engine using natural language to process and refine result sets API's to support all functions via real time processing access to pricing, quoting, network, and location data. Support and continuous evolution of services in partnership with the CTO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New Customer Adoption 
• Sales Increases and Customer Retention 
• Market disruption to incumbent quoting and pricing engines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digis delivered software on schedules, the quality of their work and code was unusually high. Their project manager oversaw the coordination of deliveries, quality engineering and testing, as well as delivery very effectively. When I had outliers that were usually "surprises", often Digis would adapt and incorporate in delivery but was always truthful in pushing back if they could not make a desired ask. I pushed them hard, and they responded with incredible work ethic, quality, and delivery.

What was your primary form of communication with Digis?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unusual levels of very talented both software and QA engineers at very competitive rates. Their forthrightness and honesty in working with me and letting me know if a deliverable was at risk or could not meet my asks rather than just saying "Yes" like most others.

Are there any areas for improvement or something Digis could have done differently?

I should have funded a Configuration Management engineer to help the team.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of SENDY INC. We’re an online platform that allows users to sell and buy outdoor sports equipment. We’re based in the US and soon to be live in Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digis?

We needed to develop our mobile application and website. I believe outsourcing development projects have many benefits, including having different levels of expertise and accessing a bigger team.

SOLUTION

What was the scope of their involvement?

Digis has designed and developed our Android and iOS applications. They’ve designed the app’s UI/UX and are currently working on our website’s development. 

Initially, we had several discovery calls with Digis’ project manager. We had an initial design idea that we shared with Digis, and we also had our user personas identified. We knew our market and had a clear idea of what we wanted to accomplish regarding design. Digis has used Figma for design. 

Digis has developed our mobile app using PHP, Python, Laravel, React Native, React.js, Next.js, and TypeScript. Our app is now live, and Digis is currently working on our site’s development, which will have the same functionalities as the app. 

We’ve asked Digis to optimize our site for mobile and desktop compatibility, and they’re using Google Cloud Platform for hosting. Digis also provides us with ongoing maintenance. 

What is the team composition?

I work with five teammates from Digis: a project manager, a designer, a web developer, front- and backend developer, and QA specialist. 

How did you come to work with Digis?

I found Digis through online research. We were looking for a company that outsourced developers primarily from Eastern Europe. I interviewed around 30 different companies and felt confident with Digis’ team skills. I selected Digis after having three calls with their project manager.

How much have you invested with them?

We’ve invested around $420,000 with Digis.

What is the status of this engagement?

We started working with Digis in November 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Digis’ work and infrastructure are fantastic. They understand our needs and are great at outsourcing developers. All our developers are based in Ukraine, and their work quality is excellent. Digis’ developers have hit every milestone and goal we’ve required, and they’ve done it during the Russian Invasion of Ukraine, which is really impressive. 

Digis has created a beautiful app, and we’ve had a collaborative process. Our app mobile app has been downloaded 15,000 times. We also have over $1 million worth of gear listed on our platform and an average of 2,200 daily visitors.

How did Digis perform from a project management standpoint?

Digis stays on budget, although our budget has changed during our engagement. Digis also meets deadlines and works quickly. I thought it’d be impossible to develop our product as fast. 

Digis’ project manager is communicative and understands our needs. We communicate daily through WhatsApp and use Confluence and Jira for project management.  

What did you find most impressive about them?

I’m most impressed with Digis’ management skills and dedication because they work at any time. I’ve contacted Digis’ developers at 1 a.m. of their local time, and they’re still working. Digis’ team dedication is hard to find. 

Are there any areas they could improve?

All Digis’ team has improved during our engagement. I can’t think of anything else for them to improve. When we’ve had issues, they’ve addressed them correctly. 

Do you have any advice for potential customers?

I recommend being very clear about your project’s requirements and scope. You need to understand the product you want to develop, the timeframe, and the budget. Having an idea is easy, but the challenge is to communicate your idea to a development team. The more clear you can be with each goal and sprint, the better results you’ll have.

BACKGROUND

Please describe your company and your position there.

I'm CEO of Zoomforth, a design platform that enables enterprise teams to build no code / low code, branded microsites at scale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digis?

We had an ambitious product development roadmap to achieve in H2 2022 and so hired Digis to provide expert product and project management for the duration of the work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We advertised the role via a number of platforms, including Upwork. We had hundreds of applicants but Digis stood out for various reasons - past positive experience of working with the firm, quick response times, highly skilled candidate, excellent fact-finding to understand the job and reasonable rates. It was an added bonus that we were able to provide business to a company based in the Ukraine, given the ongoing conflict there.

Describe the project in detail and walk through the stages of the project.

The project was to deliver a series of platform features that would: a.) enable our users to create sites more easily b.) improve the governance features and security controls c.) enable us to integrate with clients' communication software ecosystems The platform uses React in the front-end and Python in the back-end.

We use Asana and Slack for async comms as we are a fully distributed team, located in different timezones around the world. The overall project was split into a series of smaller milestones and included: Customer and market research Risk & Issue identification / management Resource management Design Product Development Pre and post launch activities e.g. customer comms, training etc. Digis provided overall oversight and management of the whole project

How many resources from the vendor's team worked with you, and what were their positions?

Digis provided a product and project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team delivered: A public API to enable native integrations An integration with Zapier to enable third party integrations Product features such as content animations, header & navigation options A governance dashboard for enterprise clients New user permission options Data Loss Prevention solution

How effective was the workflow between your team and theirs?

The product / project manager brought significant structure to our process which helped keep the team on track. She instigated a new format for our weekly sprint call, kept in touch daily with all stakeholders and project team members, updated me as CEO and our CTO weekly with a succinct and comprehensive written overview as well as verbal updates as needed. She also provided valuable hands-on support in the writing of product requirement documentation, product design feedback and testing.

What did you find most impressive or unique about this company?

The things that constantly impress me about Digis are their strong work ethic and desire to get things done. Also, their keen desire to learn and immerse themselves in our business before suggesting efficiencies. Plus, we found it impressive how invested they are in our success.

Are there any areas for improvement or something they could have done differently?

Initially, it took a little while for us to blend our respective company cultures as Zoomforth puts a great deal of emphasis on work / life balance, whereas Digis (being an agency) is understandably very much more focused on the work product. I think it was a great learning experience for all of us and we will most definitely call on Digis' services again in the future.
 

BACKGROUND

Please describe your company and your position there.

I am CEO of a mobile app company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digis, and what were your goals?

I hired Digis to staff our development team. My goal was to hire the strongest developers within our limited budget.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed a number of software staffing agencies, and had previously worked with other software staffing agencies and software development agencies. Digis is hands down the best. The software developers and Q/A are well-vetted. They are excellent, hardworking and conscientious.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are building a react native mobile app. The developer I hired through Digis has improved the code, and added new features. She is a very clear communicator, works hard and anticipates problems. The Q/A person I hired through Digis tests each app build, and manages the bug tickets. She is thorough and conscientious. Both are excellent.

How many resources from the vendor's team worked with you, and what were their positions?

One full-time front end react native developer, and one part-time Q/A tester.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Both the developer and tester have exceeded expectations. Their performance is excellent. Together they eliminated bugs, introduced new features, and ensured that the app is working without problems. Previously, we had many complaints in the app store. Since working with this developer and tester, these complaints about the app functioning and bugs have disappeared.

Describe their project management style, including communication tools and timeliness.

We use Jira, slack and zoom. We have regular zoom calls to go over the feature details and progress. Communication is clear. Their English is excellent.

What did you find most impressive or unique about this company?

Both people I hired through Digis were excellent. That is impressive. It is clear that they very carefully vet the people they hire.

Are there any areas for improvement or something they could have done differently?

The time zone different is sometimes challenging, since we are in California and they are in Europe.

BACKGROUND

Please describe your company and your position there.

I'm the CFO of a SaaS UGC Webapp company. We enable brands of all types to capture video of their customers using or talking about their products or experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digis, and what were your goals?

We were looking for frontend developers to support our existing team and to work with a group that maintained enough resources to grow our team as needed.

SOLUTION

How did you select this vendor and what were the deciding factors?

Digis was found through a referral and we began our working relationship with one developer. We have continued to add additional developers on a fairly consistent schedule that parallels our growth.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Digis has worked on our proprietary project and will continue to do so.

How many people from the vendor's team worked with you, and what were their positions?

As stated we began with a single Digis FrontEnd Developer and over six months we have grown that to four.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team is adept at working with our Project Manager and aiding in time estimates as well as self-directing towards deliverables that match their strengths.

Describe their project management style, including communication tools and timeliness.

Our communications stack consists of Slack, Jira and Figma. Project management is a dedicate full-time resource that on our internal team. Communication and timeliness is always clear and concise.

What did you find most impressive or unique about this company?

The ability to consistently source and maintain talented resources at all skill levels is impressive. 

Are there any areas for improvement or something they could have done differently?

Digis has been receptive to our needs and work with us a true partner, not just a vendor.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of the company. We are developing and selling vehicle diagnostic and fleet management solutions to B2B customers and consumers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digis, and what were your goals?

We needed to add a frontend developer to our inhouse team to speed up development of our new fleet management platform

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching via upwork for a freelancer and got offered a perfect fitting candidate offered from Digis.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting and from day one Denis from Digis was part of our development team. He gets task from our inhouse team and is working on them remotely. Frequently he is presenting his progress and we launch it our live system after review. New tasks are always based on new features so we usually see progress every couple of days. Denis is using Javascript mainly.

How many people from the vendor's team worked with you, and what were their positions?

We have frequent contact to our Project Manager Vlad and on adaily basis to denis the Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new platform is a huge step forward in regards of design, loading times and scalability (eg number of cars to be shown on a map at a same time). Since we launched the new platform after 11 month of development more and more of our customers chnge from our old version to our new one and they are quite impressed by the new platform. Now we can attack the market with a top notch product.

Describe their project management style, including communication tools and timeliness.

We are in touch with their developer almost on a daily basis so it feels as if he is a part of our team. We use slack and zoom for communication.

What did you find most impressive or unique about this company?

Very helpful and quite responsive at any time.

Are there any areas for improvement or something they could have done differently?

So far everything to our full satisfaction.