DeskMoz

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

My firm needs outbound services to make work easier and more comfortable. Workers need to be good and comfortable to work well.

What was the volume of outbound calls your company was handling per day?

We get many calls, with at least 49% coming from our customers. That's every day. My firm does all business by outbound calls, so DeskMoz makes work easy.

What challenge were you trying to address with the service provider?

We had a good impression about DeskMoz, so we decided we absolutely needed to work them.

SOLUTION

What was the scope of the service provider's involvement?

They provide good services and fast responses to technical issues.

Could you describe the service provider's pricing structure and how they billed you?

The price is good, which makes me more comfortable.

How did you come to work with this service provider?

I find DeskMoz modern and honest.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

I'm not in a place to assess DeskMoz, but I think they are the best company in the U.S.

How much time, in hours, does this service provider save you each month?

I'm not sure.

How much money does this service provider save you each month?

Thousands of dollars.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have fast service.

What are the service provider's strengths?

Their strength is their experience. DeskMoz has more than 12 years in this field.

How can the service provider improve?

They could provide and add more technology that could make work easier.

How long has your company been working with this service provider?

We began August 2011, and it's ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We use back office service to carry out functions such as settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services.

What types of work can your internal staff avoid by utilizing a back office service?

We can avoid technical support.

What challenge were you trying to address with the service provider?

To help with back office work.

SOLUTION

What was the scope of the service provider's involvement?

The give us back office and tech-based support.

Could you describe the service provider's pricing structure and how they billed you?

It’s­­­­ very easy and everything is done online.

How did you come to work with this service provider?

I found them online.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are very quick.

How much time and money does this service provider save you each month?

Our costs are 10% of the original costs now.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I can’t think of anything at the moment.

What are the service provider's strengths?

Their support is their strength.

What areas can the service provider improve?

There is nothing I can think of.

How long has your company been working with this service provider?

It has now been two years since we started using their services.

How much money do you spend annually with this service provider?

I believe we spend a figure in the $5,000 to $9,999 window.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We need staff to focus on other things.

What types of work can your internal staff avoid by utilizing a back office service?

They provide accounting and invoicing.

What challenge were you trying to address with the service provider?

They help us reduce our administrative burden.

SOLUTION

What was the scope of the service provider's involvement?

They provide billing, invoicing, and accounting.

Could you describe the service provider's pricing structure and how they billed you?

We buy package deals.

How did you come to work with this service provider?

I found them on an online search.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They meet our deadlines.

How much time and money does this service provider save you each month?

We save $1,000 or 10 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Haven't worked with other vendors, but they've worked out well for what we need.

What are the service provider's strengths?

They have an easy to understand interface.

What areas can the service provider improve?

They could expand their offerings.

How long has your company been working with this service provider?

We've been with them for under a year.

How much money do you spend annually with this service provider?

We have spent $10,000 to $49,999 so far.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

They take care of our online services.

What types of work can your internal staff avoid by utilizing a back office service?

They do remote phone calls.

What challenge were you trying to address with the service provider?

They provide customer support services via an app.

SOLUTION

What was the scope of the service provider's involvement?

They work for us periodically.

Could you describe the service provider's pricing structure and how they billed you?

They bill us by time and work completed.

How did you come to work with this service provider?

We read their reviews and then hired them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They are successful.

How much time and money does this service provider save you each month?

They save us 20 hours.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They increase our efficiency and decrease our workload.

What are the service provider's strengths?

They have great support features.

What areas can the service provider improve?

There is not much to improve.

How long has your company been working with this service provider?

It has been two years now.

How much money do you spend annually with this service provider?

It's $10,000 to $49,999.