DB Schenker

BACKGROUND

Introduce your business and what you do there.

I’m the supply chain and information service manager at a chemical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DB Schenker?

We needed help with warehouse management and transportation.

SOLUTION

What was the scope of their involvement?

DB Schenker's scope of work for us includes warehouse management, transportation, packaging, and delivery. They manage our warehouse efforts using their own system and abide by our chemical-handling KPIs.

What is the team composition?

We work with about three resources from their team.

How did you come to work with DB Schenker?

We launched a vetting process, and DB Schenker's team stood out.

What is the status of this engagement?

Our ongoing engagement with DB Schenker started in January 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DB Schenker is a proactive team that accurately and adaptably addresses our logistics needs. Our enduring partnership is our main success metric for their team.

How did DB Schenker perform from a project management standpoint?

We communicate via email and phone calls. DB Schenker's warehouse management system helps us ensure seamless and transparent logistics operations.

What did you find most impressive about them?

We're most impressed with their orderly and service-oriented management approach.

Are there any areas they could improve?

We can benefit from cheaper rates.

Do you have any advice for potential customers?

Trust their team to address your transportation and warehouse management needs.

BACKGROUND

Please describe your company and position.

 I am the Executive assistant of an engineering company 

Describe what your company does in a single sentence.

it's a major metallurgical fabricator serving the aerospace, defense and automotive sectors worldwide. We also provide a full range of technology and engineering solutions and services to clients in the mining, minerals, metals, manufacturing, infrastructure and energy sectors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DB Schenker to accomplish?

• shipping a pallet of metal from China

SOLUTION

How did you find DB Schenker?

knew them

Why did you select DB Schenker over others?

to be large and supposedly reliable

Describe the scope of work in detail. Please include a summary of key deliverables.

they were supposed to ship a metal pallet from china to latvia

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

the delivery took four months instead of two

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they were tardy, but did not offer any concession on the high price charged (incl. storage at their warehouse in Riga).

What was your primary form of communication with DB Schenker?

Email or Messaging App

What did you find most impressive or unique about this company?

nothing

Are there any areas for improvement or something DB Schenker could have done differently?

yes, overcharging does not facilitate repeat business