DataArt

BACKGROUND

Introduce your business and what you do there.

I’m the head of product for the travel vertical of Rappi.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataArt?

We’ve used DataArt for a few different projects. For our most recent project, we had a problem with the way we implemented Elasticsearch for our locations index. Users were trying to find destinations, hotels, and points of interest, but they weren’t finding the most relevant options. Thus, we brought them in to help us fix the issue.

SOLUTION

What was the scope of their involvement?

DataArt has provided me with software development services for my projects. Sometimes, we’re in charge of managing the projects ourselves, so we just use their resources for staff augmentation. All of our projects have been focused specifically on custom software development.

Although DataArt also provides maintenance services, we don’t use them. We always ensure to add a handover process at the end of each engagement so that our internal team can take care of supporting and maintaining the solutions that they build.

Regarding our last engagement, DataArt helped us implement Elasticsearch correctly, and they were also involved in training. They implemented their solution to a specific domain, for example, flights. Thus, apart from the solution, they trained us on the approach to implementing that solution in the other domains.

What is the team composition?

In our last engagement, there were four people from DataArt involved in the project, including an engagement manager, a delivery manager, a tech manager, and a developer.

How did you come to work with DataArt?

I’ve known DataArt for a long time. When I joined Rappi and met the head of the travel vertical, I offered to bring DataArt to the table due to my previous successful experience working with them; I already knew their expertise.

How much have you invested with them?

We spent around $15,000 on our latest engagement. Across our different engagements, we’ve spent over $500,000.

What is the status of this engagement?

We worked together on our latest engagement from February–May 2022, but our relationship continues.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve always had very good outcomes from working with DataArt. When our Elasticsearch implementation wasn’t working well, people only saw a limited amount of destinations, and we saw a 25% rate of people dropping off the platform after not selecting a service. After the correct implementation, that rate has decreased to 5% because more people are now finding what they want. As a result, the top of our sales funnel has improved significantly.

How did DataArt perform from a project management standpoint?

Project management is where DataArt excels. Putting aside that the product they delivered on this last project was of very high quality, the process itself was really good, and their team was very engaged.

We had weekly Microsoft Teams meetings to look at the progress, making the project very tangible very quickly. We also provided them with weekly feedback to prioritize tasks and change things. Thanks to this collaborative approach, we were able to keep the project on track, especially considering that it was a fixed-scope project.

Overall, it was a very well-managed project, which allowed us to come in on time and on budget. We used Jira and Confluence to manage the project. Although I don’t know if they used other tools internally, they adapted to the tools we were using.

What did you find most impressive about them?

We’re very much involved in Rappi’s travel vertical, an industry that requires domain knowledge. Still, DataArt not only delivers great designs, but they also know the particularities and obstructions of the travel industry, which makes them stand out from other providers.

Additionally, by working with DataArt, we always have guaranteed quality. They assign various resources to the projects, but they also offer a wealth of knowledge beyond the team they assign. Whenever the team has trouble finding a solution for a challenge, they ask other external resources for a solution. Usually, they find the right person to solve the challenge quicker than other software development companies would.

Are there any areas they could improve?

On our latest project, there was nothing I would have liked them to improve — they hit it out of the park. As general feedback, I would say that they’re a bit expensive, but they offer excellent quality, so I wouldn’t ask them to lower their prices. However, if they were to enter the Latin American market, maybe they would need to make their prices more accessible. Still, whoever can afford their services is almost guaranteed an excellent experience.

Do you have any advice for potential customers?

DataArt seems more interested in long-term relationships. If you show them a roadmap of what you want to accomplish and demonstrate an interest in your own success, they’ll share that interest and get heavily involved in making that happen for you.

BACKGROUND

Please describe your company and your position there.

I am heading the Product data, ERP and Drop Shipment teams at METRO Markets. METRO Markets belongs to the METRO Group. METRO is a leading international wholesale company which sells food and non-food products in more than 20 countries worldwide. METRO Markets is a technology-driven e-commerce venture to create a leading & innovative B2B marketplace. The online marketplace serves hotel, restaurant, and catering customers, providing them with access to a wide range of independent sellers, along with METRO’s own products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DataArt, and what were your goals?

Metro Markets is a very young company. Back in 2019, our target was to build a leading European B2B marketplace from the scratch. We wanted to Go live in our pilot country Germany in only 9 months, and then roll-out our solution to further European countries. When we started, I did not have a team in place. I was looking for a partner to achieve this very ambitious goal. DataArt was able to take ownership and staff teams with the right people.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have conducted a tender and DataArt was one of the potential companies. There were multiple reasons why I have selected DataArt. The contact persons were very professional and with the right mindset. I was able to meet passionate people who joint the project afterwards. DataArt was also able to ramp up the team quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

DataArt partnered with METRO Markets to provide a highly automated and scalable eCommerce solution which can operate in multiple countries. A scalable solution which supports all processes from automated contracting, master data, competitive pricing, to intelligent supply chain and finance solutions We started the project in 2019 and our collaboration is still ongoing.

How many people from the vendor's team worked with you, and what were their positions?

In peak times, we worked with approx. 50 DataArt colleagues: product managers, designers, architects, scrum masters, tech leads, QA and engineers. DataArt colleagues were part of our empowered product teams.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are live with our marketplace in Germany and Spain. And we are already planning the roll-out to other European countries. This could only work with a suitable and scalable system solution. DataArt helped us to build it.

Describe their project management style, including communication tools and timeliness.

There has always been good communication. They try to solve problems in challenging times, which is highly appreciated.

What did you find most impressive or unique about this company?

Many DataArt colleagues adapted to our company culture and were fully integrated in our teams. Metro Markets colleagues from other teams did not even realize if the they speak to a Metro Markets or DataArt employee.

Are there any areas for improvement or something they could have done differently?

Software development is a people business. You will always find people with a good or low team fit, and with different engagement and performance levels. Finding the right people is key. Keep on working on it as people are the biggest asset.

BACKGROUND

Please describe your company and your position there.

Global Crossing Airlines (GlobalX) is the nation’s newest 121 certified airline. We help our customers deliver an exceptional travel experience. Our vision is to continue to grow as a fully digital cloud based paperless airline.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lola Tech?

To deliver our vision we decided to partner with Lola Tech for continuous development, system architecture, DevOps, mobile app development and custom web development. This partnership provided immediate subject matter expertise, scalability and a strong foundation for future initiatives.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed multiple vendors before settling with Lola Tech. Primarily because of their experience in the travel space we settled on partnering with them.

Describe the project in detail and walk through the stages of the project.

Lola Tech identified a project team that focused on our project. They handled architecture, UI/UX design, back end and front end software development. We planned the initial sprints and started collaborating and delivering features.

How many resources from the vendor's team worked with you, and what were their positions?

We had a full team lead by an awesome Scrum Master named Ovidiu!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The projects in the scope of this feedback enhanced communications between the teams within our operations, slashed manual work (updating records in multiple systems) by more than 80%

How effective was the workflow between your team and theirs?

We communicated via Slack, Zoom, Teams, email etc, the team worked as one with enough overlap to ensure that we had multiple meetings with the full group as needed each day.

What did you find most impressive or unique about this company?

By working with Lola Tech, we were able to achieve exactly what we set out to accomplish. We recommend them as a trustworthy partner with skilled technical specialists with wonderful attitudes.

Are there any areas for improvement or something they could have done differently?

We both could have setup better estimating and post project support handoff procedures but we are working on improving this process.

BACKGROUND

Introduce your business and what you do there.

I’m a data and operations consultant for Aula. We’re a startup in the education sector that has created a virtual learning environment SaaS product. Partnering with higher education institutions, we provide their education platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataArt?

We had to migrate a large amount of data, but we didn’t have the capability in-house to manage a migration of this size.

SOLUTION

What was the scope of their involvement?

Everything was based in Google Suite and the different environments that DataArt needed access to —certain university systems and our systems.

We had quite a strict timeframe of two weeks in terms of when the content needed to be migrated. And the DataArt team hit the benchmark two days before they were meant to.

They were experts in data collection and arranging it. Their analytics suggestions really helped us streamline the process of the project.

What is the team composition?

We worked with a project manager, and then there were eight consultants that worked under the project manager.

How did you come to work with DataArt?

They did a previous project for us that went very well, and we reached out to them when we encountered this specific challenge. Once again, we were very impressed with DataArt’s level of service and the timeframe in which they delivered.

How much have you invested with them?

This project cost around £9,000 pounds (approximately $12,000 USD).

What is the status of this engagement?

We worked with them on this project from March–April 2021, and they remain available if we have questions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was all about the deliverables for us. We needed the work done by a certain date, and it was done before that. In terms of time saved for us internally, it was around 3–4 working days.

DataArt also pointed out potential improvements in terms of our processes, adding value beyond the task of migration.

How did DataArt perform from a project management standpoint?

Communication happened over email close to 100% of the time, and there was a phone call to kick off the project. The project management was done well. They sourced a team in-house for us over the weekend; our call was on Friday and we started on Monday. DataArt as adaptive and agile regarding staffing.

Throughout the project, the project manager was available whenever we needed him. We were never waiting for work from them. In terms of connectivity, they were very organized. They understood what our needs were.

What did you find most impressive about them?

DataArt’s best attribute was their ability to understand our process and implement what they needed to do from their side. They understood what we needed quickly and put together a team that was fit for purpose. DataArt’s expertise came in handy, and they delivered to a high standard.

They were really easy to train; the whole training took about two hours, which was very impressive. Everybody knew what they needed to do and at what time. Everything was delivered exactly as expected.

Are there any areas they could improve?

Perhaps having resources that can work in more than one time zone would be helpful. All of DataArt’s team members were in one time zone, but it didn’t impact what we needed. This would be my only suggestion, allowing us to address issues whenever they arise.

Do you have any advice for potential customers?

DataArt was great to work with and really easy to get a hold of. We would definitely use them in the future.

BACKGROUND

Introduce your business and what you do there.

I’m a program manager for Pharos Data Ltd, an IT service provider in ferry reservation and distribution technology. Products include an API for ferry connections, as well as a booking engine that clients can plug into their website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataArt?

We took on a new client who wanted to use one of our existing products, but they needed quite a few enhancements to it. In addition, we needed to build connections to new ferry operators through our API. This involved both front- and backend development under a tight deadline.

SOLUTION

What was the scope of their involvement?

DataArt provided Java developers for the frontend development of the website. They also provided a .NET developer to help build connections to ferry operators. 

We’ve since had someone from DataArt continuing to work on the project, as we’re constantly developing it.

What is the team composition?

At the height of the project, we worked with two Java developers, a .NET developer, a project manager, and a tester. Over the years, I’ve worked with about seven developers.

How did you come to work with DataArt?

This happened before I joined the company, but I believe they were at a travel fair. My predecessors did some work with them and arranged a proof of concept.

How much have you invested with them?

My company has spent $250,000–$500,000.

What is the status of this engagement?

The initial project was from June 2015–March 2016. Our work together is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work was delivered on time, to budget, and to a very high standard. We now have a product that is easy to maintain and scalable. It’s easy to add new clients and ferry operators to the system.

In the last 12 months, we added a major new client that had additional requirements, and we needed to have enhancements done to the system. It was very easy for DataArt to add an extra resource to help make those changes.

How did DataArt perform from a project management standpoint?

They’re very organized and do well with project management. We work closely with DataArt’s team and have weekly meetings. All work is tracked through Jira.

What did you find most impressive about them?

I’ve found many things to be impressive about DataArt, including their professionalism and ability to deliver. They’re also able to increase or decrease resources as much as needed. I’ve found that all of the developers have an excellent work ethic. They’re very willing to please and add ideas. On top of that, they’re all friendly people.

Are there any areas they could improve?

No, not really.

Any advice for potential customers?

Go ahead and work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at Doddle. We build technology for logistics firms and retailers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataArt?

Originally, we were looking to build a bespoke solution for parcel handling. We then looked to augment some in-house development with a DataArt team to give us the ability to scale up when needed.

SOLUTION

What was the scope of their involvement?

DataArt has been working with us on creating the platform. We started with a discovery phase where the team looked at a problem statement we gave them. The output was a set of requirements and a project plan.

We work largely with the JavaScript stack, which includes Node.js, and they built out an Android application for devices with built-in scanners. Currently, we work on a fixed-resources based model where we have allocated resources from DataArt who work in scrum teams with our own resources.

What is the team composition?

We work with 15–20 teammates.

How did you come to work with DataArt?

I’d had previous experience working with DataArt. We looked at a couple of options, but the benefit of DataArt was that we knew them quite well. We knew their stakeholders and that they could distribute their resources around multiple geographic locations, which was important. 

How much have you invested with them?

We’ve spent a few million dollars.

What is the status of this engagement?

We began working with them in about January, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our customers are happy with the solutions we’ve provided them, and the stability of those solutions. DataArt has frequently helped us deliver some of the projects on time and to our customers' satisfaction. 

How did DataArt perform from a project management standpoint?

We’ve had a number of different project managers. It’s been a good balance of continuity and change, and their communication is good. 

What did you find most impressive about them?

The fact that they’ve become culturally in tune with our organization is impressive. DataArt has managed to understand the culture of our organization and adapt to it. We’re a small company, so at our stage of growth, a lot of things change based on our core customers, so we needed to be adaptable.

They understand the importance of clients at certain points of our evolution. They feel like a part of our team as opposed to an outsourced team.

Are there any areas they could improve?

They should stay at the front of the pack in terms of technology. I mentioned that we work with Node.js and React, which are relatively new technologies, and DataArt has been good at finding resources in those spaces. 

However, they could keep their developers at the forefront of those technologies. There’ve been one or two times where it took a long time to find the right resource.

Do you have any advice for potential customers?

Communication and collaboration are important. Put in the time early on to communicate what you want to achieve and what’s important to you as an organization. Additionally, build the right feedback mechanisms for the shape of resources you want. 

The quicker you can establish communication around exactly what kind of resource you want, the better. For example, give DataArt feedback on why particular candidates don’t work for you.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager for Proactis. We’re a medium-sized enterprise providing an online procurement system as spend management solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataArt?

We could easily hire developers, but it was also easy to lose them because it was a fluid market. We had constant churn. As a result, we initially contacted DataArt to provide stability and long-term work.

SOLUTION

What was the scope of their involvement?

We almost exclusively engage DataArt as a source of developers. We mainly worked with junior developers but also had 1–2 senior developers on our team. We had a few QA resources from DataArt work on our projects over the years too. 

Throughout the years, they’ve worked on different applications. The applications existed but needed business-driven enhancements. In other instances, they updated and replaced legacy technology.

Their team also helped us to innovate e-invoicing. They were heavily involved in creating an electronic invoice processing solution. I was also responsible for a catalog management solution. The team from DataArt input a search algorithm using search engines.

What is the team composition?

At the moment, our company works with at least four people from DataArt. Over the years, I’ve worked with about 20–30 different people from their team.

How did you come to work with DataArt?

At the time, our CTO recently joined the organization and previously worked with DataArt at a different company. He said that their team was worth a try.

How much have you invested with them?

We’ve spent over $200,000 on their services. For a few years, we spent £10,000 (approximately $12,900 USD) a month on the partnership.

What is the status of this engagement?

We started working with DataArt around December 2007, and our engagement’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Over the years, we’ve worked with great people from DataArt and have had a positive experience with them; hence, we still work with their team. The fact that we’ve worked with them for many years speaks for itself.

The resources from DataArt have been direct and honest. If they don’t know what to do, they tell us. If there’s a problem, they tell us and then we solve it. Their developers are bright and hungry for challenges. Their worth ethic and enthusiasm are positive traits.

How did DataArt perform from a project management standpoint?

Generally, I directly interacted with small teams. When we had a bigger team, DataArt assigned a team leader who would give us weekly feedback. We also had daily stand-ups with their team. Communication has never been a problem. We’re also happy to be able to track their progress.

What did you find most impressive about them?

They have strong technical capabilities. If our resources don’t know how to tackle a challenge, they’ll find another person from DataArt who will come up with a solution.

Also, they give honest and open feedback. Their team will tell us if there’s a problem instead of trying to hide it.

Are there any areas they could improve?

There’s room for improvement in every organization. As with any organization, there has been inconsistency. We had a few plodders as well as superstars working with us. We occasionally had developers on the project for a long time who become tired. We normally addressed that by talking to DataArt and moving them onto a different project.   

Do you have any advice for potential customers?

Build a real partnership. If you work alongside them, you’ll get the best out of them. Work closely with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Atlantic Therapeutics and we produce a medical device for the improvement of female pelvic floor health, specifically in the treatment of incontinence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataArt?

We were moving to a new product that is connected to various smartphones and a number of cloud-based services. We had no previous knowledge of applications or their implementation.

SOLUTION

What was the scope of their involvement?

DataArt specified an application that would enable us both to control the device itself and communicate with a greater ecosystem, which enables us to store both medical device and commercial data in a HIPAA and GDPR compliant manner. Although the project was on hold for a period of time, we will continue to use DataArt going forward for maintenance on the application. We want to have a regular refreshment of the application itself on a regular basis.

What is the team composition?

There were various stages of activity so it depends, but at most we dealt with between 9–11 of their staff. However, the main exchanges and interface were between about 2, including Julie (Director of Business Development).

How did you come to work with DataArt?

It was really about web reviews and there were a lot of discussions around other businesses using the application generation, but DataArt came up a number of times. After review, we decided to go with them.

How much have you invested with them?

It will have cost about £250,000 (approximately $318,000 US dollars).

What is the status of this engagement?

We began working together in August 2017 and the collaboration is still ongoing. That is due to internal company reasons; we had a hiatus on the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had great results from our point of view and we’re really comfortable with them.

How did DataArt perform from a project management standpoint?

They’ve been informative in the areas that they’re knowledgeable in and have been able to direct us so that we have the correct support going through the project. The individual relationships are strong and personal. The communication has changed a little over the last few months, but initially, we used to do a lot of face to face communication. Now we use either Zoom or Microsoft Teams, and we also use the telephone as well. They’ve always been somewhat ahead of the game and really great at managing deadlines, which isn’t something I often say. I think on a timely basis they’ve been first class.

What did you find most impressive about them?

I think it’s the fact that as a business we’ve been able to describe ideas and thoughts to them, and they’ve been able to integrate the mechanisms into development so we’ve been able to include them in the application. They’ve been extremely supportive in helping us integrate ideas we didn’t understand how to.

Are there any areas they could improve?

We did have to modify the English on the application so it is suitable, but that not a complaint. Just something we had to do.

Do you have any advice for potential customers?

Be in a strong position to specify clearly what the outputs needed are.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a software development company with headquarters in London, England. We have 10 employees and sell throughout the UK, mainly through resellers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DataArt?

The project to develop an omnichannel contact center system was very ambitious for a small company and team and whereas we had made significant progress on our own, we reached a point where we wanted to speed up development, especially of specific features for delivery to customers. We hired DataArt to add resources and help us achieve these goals.

What were your goals for this project?

We needed additional resources to augment our small team and rather than go through the risky, time consuming and potentially costly process of recruitment of new internal resources, we decided to use the services of an outsourcing company. This would give us immediate additional resources with the flexibility to scale up or down as required.

There were various areas of development of the product that DataArt got involved with over a two year period and the goals were varied:

• speed up the development of new features
• employ DataArt skills to review and contribute to design
• refactor/restructure code
• fix bugs
• introduce formal QA to our processes

The expected impact on our business was:

• to be more competitive in terms of additional product features available earlier 
• to create a more reliable system through formal QA and bug fixing
• to become more productive internally by applying more formal processes as part of the external interaction

SOLUTION

How did you select this vendor?

I was introduced to DataArt by someone I knew and became familiar with their customer engagement ethos and attitude to collaboration which I liked. They are very customer focussed and are flexible and accommodating in the way they interact.

We had a poor outsource experience quite sometime earlier, partly because of our own issues, so I had a good idea of what I was looking for to make a success. Because of this, I didn't feel the need to review other companies at this stage. The plan was to start on a well-defined feature development requirement and to review its success or failure to determine whether to proceed further. I made the decision to start working with them and to continue after the success of the first project.

Describe the project in detail.

The first project was to capture a video recording of the user's screen as they handled a customer service call using our contact center system. It was a well-defined requirement and not entirely trivial, especially with regard to performance.

The work was done on time and materials rather than on a fixed cost basis. There was an initial period of about 2 weeks for DataArt to review the spec. and get to know our existing system.

The project then took about 5 weeks to complete. We provided the requirement and context within our existing system and modules and DataArt contributed to the design, choice of 3rd party products, development, and testing. There were regular stand-up meetings to review progress and detailed reporting by DataArt on work done, problems encountered and resolved.

What was the team composition?

An account manager, project manager, senior software developer, and QA were appointed within DataArt. We had me as the overall management resource from our end, and a technical lead to the interface on all technical matters.

Communication was mainly with the project manager but communication with the developer was also initiated from either side when required. As further work was done subsequent to the first project, the team grew to 3 or 4 developers and 2 QA's at one point.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The video recording feature was delivered on time, met our requirements and was delivered by us to our customer to their satisfaction. Further work undertaken was generally of a high quality with very good communications through the project managers and directly with developers.

How effective was the workflow between your team and theirs?

DataArt helped us structure our workflow to be more efficient and productive. As a small team we were used to working fairly informally and working with DataArt helped us formalise our processes. This has had long-term knock-on benefits for our organisation. We used Jira to formally communicate requirments, bugs and progress.

What did you find most impressive about this company?

The most impressive thing about DataArt was its customer focus, friendly and helpful attitude. They have the willingness to be flexible in terms of changing requirements and priorities. And they are dedicated to achieving customer satisfaction. The technical abilities of their staff were also of high quality.

Are there any areas for improvement?

None that come to mind.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CMO of Zesty, a digital health company. We build software for hospitals so patients can manage their appointments and view their test results. We basically build patient portals for NHS hospitals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DataArt?

We needed development support.

SOLUTION

What was the scope of their involvement?

They help us with a lot of projects, including giving advice on technology platforms and databases to use. They’ve done quite a lot of design work for us. They handle the early stages of product design to wireframes to initial concepts and all the way through to storyboards and actual coding and implementation. 

They do custom web and app development. In 2016, they helped us launch a consumer platform. For this, they built the front- and backend applications. In 2017, they launched all of our iOS and Android apps that they had designed, built, and tested. They built the first one in Swift, a native iOS language framework. In Android, they used Google Play. 

From 2018 and onward, they’ve been helping us reiterate and improve our enterprise app which is the one that we sell in NHS hospitals. For our enterprise platform, they’ve been part of the team. We have an in-house development team but we also used a couple of people from DataArt and they’ve played a big role on the team to develop the platform. We don’t engage them on a project by project basis but we engage them all the time. 

What is the team composition?

My point of contacts are Julie (Director of Business Development) and another person who is a partner and director. On a daily basis, I speak with our point of contact for resourcing and project management. Beyond that, there’s a couple of developers that we work with regularly.

How did you come to work with DataArt?

We were introduced to them through one of our VCs. We started to engage with them and assigned an initial project. We saw that the design, delivery, account management, and project management was very good. We then started to increase the scope and amount of work we do with them. That then led us to a place where they started to have one or two people on retainer for a month. At that point, we did a pricing analysis and started to look at market rates and quality. 

Our lead architect and software engineer started to think about how we’d build our team to how we’d combine in-house versus outsource developers. That’s when we took another look at DataArt’s capabilities.

How much have you invested with them?

We’ve spent $1 million.

What is the status of this engagement?

We started working together in December 2014 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been really happy with them and the quality of their work is very good. Since they have a very wide range of clients, they can always advise on the latest blockchain, AI, or CRM system. Their width and breadth of information are impressive. Their work has been delivered very successfully. We’ve been happy with the results we’ve seen and they’re a key part of our team. 

How did DataArt perform from a project management standpoint?

They have an office in London, which we like. We do a lot of catch up calls on Zoom and on the phone during daily standups. Every two weeks, we have check-ins where we go to their office or they come to us. We have a good relationship and they always deliver. Their estimates are always fairly accurate. They’re very professional and organized. We get very accurate reports on activity and where we’re at in the project. They have a well-run organization.

What did you find most impressive about them?

Their ability to support a company through its lifecycle journey and growth period is impressive. They can scale up and down as needed — they’re flexible. They plan things very well and are very efficient. For the small to medium size clients, you get the discipline of a large client because that’s the way they work.

They’re an important provider for us and are almost a utility. We know that the costs will be fairly accurate. I also like that there doesn’t tend to be any surprises. If they say they can do it, they can do it.

They’re very flexible, professional, and knowledgeable. They have a lot of clients from startups all the way through to very large corporations. They bring financial, e-commerce, retail experience to healthcare. They then take very disciplined, risk-averse, security data protection principles from healthcare and apply it to their other industries. They cross-pollinate very well and we like the ability to scale up and down. 

Are there any areas they could improve?

They could mix it up a bit and have more sales dinners or sales conferences where we can meet people from different industries. On the PR side, they could talk and advertise a bit more about what they do. Their culture is very process- and delivery-focused, which is great as a client because you know the DNA around the company is delivery. However, there is no newsletter or conference or webinar that would let us know the projects and technologies they’re working on. They could do more outreach to existing and prospective clients.

Do you have any advice for potential customers?

Write a good brief. Be clear on what you want them to do. They’re very good at interpreting a brief and your requirements but you need to take a lot of time upfront explaining exactly what you want.