Cystech Controls Private Limited

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an analytics and data platform. We service clients in the healthcare, insurance, and banking space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Technologics and Controls?

We needed help with improving our information security management and controls around that.

SOLUTION

What was the scope of their involvement?

Technologics and Controls provides IT services. They’ve helped us draft several policies and comply with information security compliance requirements. Additionally, they conduct software information security setup and operations for the auditing. Based on the findings of the audit, we then make the necessary improvements. 

What is the team composition?

We work with 1–3 people depending on the workload.

How did you come to work with Technologics and Controls?

We found them on a list of accredited information security companies based in India.

What is the status of this engagement?

We started working together in November 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their biggest impact is how they’ve helped us successfully pass the audits for the ISO 27001 certification. We’ve also been successfully meeting our client’s information security requirement needs.

How did Technologics and Controls perform from a project management standpoint?

Technologics and Controls are experts in project management — they know exactly what needs to be done, and they usually have an excellent, robust plan. The team does stick to that plan for the most part, but they let us know if there are any changes. Furthermore, the team has proactive communication. They use Excel-based work charts, and we communicate via email, conference calls, and some in-person visits.

What did you find most impressive about them?

I’m impressed by how they tailor their approach and intensity based on our company’s size. The team helps us stay on top of the things that we need to. Many companies will suggest things that aren’t cost-effective for our size, and some will even take shortcuts.

Are there any areas they could improve?

They could improve on project management. I’d also like to see them bring in some external expertise to make up for what they don’t have internally.

Do you have any advice for potential customers?

Know and get into the details of what you want and make sure you understand what they can do for you.

BACKGROUND

Introduce your business and what you do there.

Our organization is a group of companies providing cloud-based solutions to cooperative banks. We have around 80 banks and 250 branches, and we provide core banking solutions including ATM, internet banking, mobile banking, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Technologics and Controls?

They help us develop cloud-based solutions.

SOLUTION

What was the scope of their involvement?

The team ensures our network connectivity works well. On top of that, they implement cybersecurity solutions which include handling server reviews and managing our firewalls. Overall, they provide risk assessment measures to solve compliance gaps within our system. As part of that, they review our IT policies too. 

What is the team composition?

We’ve worked with four people when we were still starting three years ago. Now we have two people working regularly in our company for about 15 days each month.

How did you come to work with Technologics and Controls?

I saw Technologics and Controls on Google. I posted an ad and about 3–4 companies applied. In the end, our management chose their team because of their work.

How much have you invested with them?

We’ve spent $6,000–$7,000.

What is the status of this engagement?

We started working in June 2018, and the partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our management and our external customers are satisfied with the Technologics and Controls’ work. They’re a good company, and that is why we’ve been working with them for the last three years.

How did Technologics and Controls perform from a project management standpoint?

Our internal team is handling the project management side of the engagement. They’re in contact with Technologics and Controls and everything is fine.

What did you find most impressive about them?

They’re very nice people, and our management is very pleased with them.

Are there any areas they could improve?

No, their services have been improving every year.

Any advice for potential customers?

I've advised so many banks to work with Technologics and Controls because their services are good.

BACKGROUND

Please describe your company and your position there.

We are a UAE based loyalty program.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Technologics and Controls?

To make sure that our IT platforms are secure

SOLUTION

How did you select this vendor and what were the deciding factors?

Method of execution , Reference, Their experience

Describe the project in detail and walk through the stages of the project.

They performed automated and manual security audit, conducted PEN test, submitted report. After fixation, they did rescan and submitted final report

How many resources from the vendor's team worked with you, and what were their positions?

NA

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We got enough confidence on our backend systems for further scaling up

How effective was the workflow between your team and theirs?

It was a smooth process

What did you find most impressive or unique about this company?

Their attention to detail, industry knowledge, and clear communication were impressive.

Are there any areas for improvement or something they could have done differently?

NA

BACKGROUND

Please describe your company and your position there.

the company is providing insurance services my position - cyber security manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Technologics and Controls?

as subject matter experience under cybersecurity scope to develop and implement the process, policies and provide the consultancy in the same field

SOLUTION

How did you select this vendor and what were the deciding factors?

experience and quality of the service

Describe the project in detail and walk through the stages of the project.

performed cybersecurity risk assessment security mock audit, advisory, strategy and implement the cybersecurity regulatory framework.

How many resources from the vendor's team worked with you, and what were their positions?

one - SME

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

they work closely to our team and performs their activities with a best quality as we required

How effective was the workflow between your team and theirs?

they work closely to our team as team members and closely keeps the project up-to-date with the details

What did you find most impressive or unique about this company?

We appreciate that they offered multiple alternative solutions that suit our requirements.

Are there any areas for improvement or something they could have done differently?

some of our task was required to work closely with no weekends and they were fully available even during these critical times

BACKGROUND

Please describe your company and your position there.

I am Director handling IT and cyber security

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Technologics and Controls?

We were looking for some cybersecurity professionals to document and review our existing system and processes. We also wanted them to make suggestions regarding the improvements and vulnerabilities.

SOLUTION

How did you select this vendor and what were the deciding factors?

He is a renowned Cyber security professional who is very highly regarded in the profession and industry. We got reviews from some clients.

Describe the project in detail and walk through the stages of the project.

They performed a comprehensive review and documentation of our policies, tested them and then helped the team in implementing some of the complicated ones.

How many resources from the vendor's team worked with you, and what were their positions?

2 person

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were instrumental in our obtaining SOC 1 type 2 & SOC 2 type 2 certifications.

How effective was the workflow between your team and theirs?

It was very nice. The team coordinated very well and very few contentious issues were there. Both teams appreciated the common goals and worked towards it.

What did you find most impressive or unique about this company?

They were timely, professional and reasonably priced.

Are there any areas for improvement or something they could have done differently?

We are very satisfied with their working.