CyberSolutions USA LLC

BACKGROUND

Please describe your company and position.

I am the former Marketing Director of a sporting goods company.

Describe what your company does in a single sentence.

We make and distribute sporting goods throughout North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberSolutions USA LLC to accomplish?

• To help us manage our aging Magento web platform
• To monitor and identify security patches and needs

SOLUTION

How did you find CyberSolutions USA LLC?

• Online Search
• Upwork

Why did you select CyberSolutions USA LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from CyberSolutions USA LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Over the past three years, CyberSolutions has provided ongoing Magento Community Edition development and maintenance support for our e-commerce site. Their work included: System Monitoring: Continuous oversight of the Magento environment to ensure uptime, security, and performance stability. Security & Patch Management: Regular installation of Magento core patches and third-party security updates to maintain PCI compliance and protect customer data. Version & Feature Testing: Pre-deployment testing of software updates and extensions to prevent conflicts and maintain storefront functionality. Checkout Optimization: Implementation and refinement of enhanced checkout flows to improve conversion rates and user experience. Technical Support & Troubleshooting: Ongoing bug fixes, module compatibility adjustments, and backend performance tuning. Result: A stable, secure, and consistently optimized e-commerce platform that has supported our sales growth and ensured minimal downtime across seasonal peaks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High uptime & pleased executives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're always on time and always provide great communication.

What was your primary form of communication with CyberSolutions USA LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Great communication.

Are there any areas for improvement or something CyberSolutions USA LLC could have done differently?

No, none.

BACKGROUND

Please describe your company and position.

I am the IT Officer of a premium meat retailer.

Describe what your company does in a single sentence.

We sell the best in spiral hams, turkey breasts, and other premium meats, as well as heat-and-serve sides, lunch, catering, and much more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberSolutions USA LLC to accomplish?

• Build our website
• Secure our website
• Scale and maintain our website

SOLUTION

How did you find CyberSolutions USA LLC?

Online Search

Why did you select CyberSolutions USA LLC over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from CyberSolutions USA LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Discovery and Planning, which included meeting with stakeholders to understand their requirements, goals, and target audience, as well as creating a project plan and timeline. 
2. Designing the user interface (UI) and user experience (UX) of the website. 
   1. Developing responsive designs that work well on various devices and screen sizes
   2. Ensuring the website is visually appealing, intuitive to navigate, and aligns with the brand's identity 
3. Development work included: 
   1. Sourcing and setting up the Magento ecommerce platform
   2. Highly customizing the website according to the design and functional requirements of our unique holiday-centric demands
   3. Developing product catalog pages, including categories, filters, and search functionality
   4. Building custom shipping methods and calendars based on the customer’s geolocation information and several shipping partner’s availabilities
   5. Optimizing website performance for speed and scalability while testing the website thoroughly to identify and fix any bugs or issues 
4. Implementing security measures to protect customer data and transactions in accordance with PCI. 
5. SEO and Marketing tasks, which included: 
   1. integrating Google Analytics and tracking 
   2. implementing features for promotions, discounts, and marketing campaigns 
6. Ongoing maintenance and support services, such as: 
   1. software updates
   2. security patches
   3. troubleshooting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website achieved exceptional success by prioritizing flexibility and convenience for customers, meeting them wherever they preferred to engage with our brand. As a result, the website proved to be highly profitable, delivering substantial returns both in terms of sales revenue and streamlined processes in order management through final product shipments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach involved regular online meetings conducted on a weekly basis, supplemented by a robust ticketing system. This system facilitated comprehensive documentation of our requirements, ongoing updates, and status reports on deliverables. Brian and his team went above and beyond, surpassing our expectations with their efficiency and effectiveness in managing the project.

What was your primary form of communication with CyberSolutions USA LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They delivered tremendous attention and flexibility to all of the work regardless of their scale or complexity.

Are there any areas for improvement or something CyberSolutions USA LLC could have done differently?

I could not be happier with Brian and the team at CyberSolutions USA LLC

BACKGROUND

Please describe your company and position.

I am the Sr. Project Manager of the company.

Describe what your company does in a single sentence.
Our company builds brands, measurable inbound marketing campaigns, and custom websites using the right blend of data, creativity, and technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CyberSolutions USA LLC to accomplish?

• Magento Development
• Platform Consulting
• Integrations

SOLUTION

How did you find CyberSolutions USA LLC?

Online Search

Why did you select CyberSolutions USA LLC over others?

• High ratings
• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Magento specialized development and consulting on ongoing eCommerce projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Retained customer for 6+ months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They actively communicate with us about the projects via Jira ticketing system and Slack. The past several deployments have been delivered on time, and Brian is very responsive via Slack.

What was your primary form of communication with CyberSolutions USA LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Scaled with our needs.

Are there any areas for improvement or something CyberSolutions USA LLC could have done differently?

Keep being awesome!