Current TEK Solutions

BACKGROUND

Please describe your company and position.

I am the Manager of Information Systems of a natural gas company.

Describe what your company does in a single sentence.

Natural Gas service provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Current TEK Solutions to accomplish?

• Streamline procurement of hardware, software, and licensing
• Provide accurate cost forecasting for annual IT budgeting
• Support strategic planning for infrastructure and facility upgrades
• Serve as a long-term technology advisor for ongoing projects and improvements

SOLUTION

How did you find Current TEK Solutions?

Have worked with the CEO for many years

Why did you select Current TEK Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Current TEK Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Current TEK Solutions is our primary vendor for IT hardware (computers, switches, phones, etc.). We can always count on them to provide us with exactly what we need and provide alternate solutions if needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over 14 years of consistent partnership, demonstrating trust and satisfaction

Accurate IT budgeting, helping align technology investments with organizational goals

Strong cybersecurity posture, maintained through timely procurement of up-to-date security solutions

Streamlined operations through hosted fax services and efficient licensing management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is top-notch. 

What was your primary form of communication with Current TEK Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge and work ethic impressed us.

Are there any areas for improvement or something Current TEK Solutions could have done differently?

There is always room for improvement, but in our dealings with Current Tek we are very satisfied.

BACKGROUND

Introduce your business and what you do there.

I'm the office manager of a law firm. We're in the legal industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Current TEK Solutions?

We needed help with our IT needs, including managing all of our programs and software.

SOLUTION

What was the scope of their involvement?

Current TEK Solutions provides IT services for our company. We've been working with them for over 14 years.

Throughout the engagement, the team has recommended and installed hardware and software for our office, including computers, hard drives, and servers. We have switched over to renting the equipment to keep up with the fast pace of things changing in the software and physical hard equipment. In fact, we're on a rotational basis.

Moreover, we're due to be upgraded to the new Office 365 and server. With all the security breaches, they come on-site and brief us about cybersecurity. We now get weekly cybersecurity training on different topics.

We also have little IT meetings to discuss our needs. The team works mainly off-site, but they do come occasionally on-site.

What is the team composition?

We mainly contact Marc, the president and owner, and Ron, who fields our calls. Two people also contact us when we have issues.

How did you come to work with Current TEK Solutions?

We weren't happy with the company we were with, so we started looking for other partners. We found Current TEK Solutions through word of mouth.

How much have you invested with them?

We've spent at least $100,000.

What is the status of this engagement?

We started working together in September 2011, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have helped us throughout the years. When we have issues with a program, all we have to do is reach out to Current TEK Solutions and send a ticket. They reach out within an hour and schedule a time to walk us through it or hop on our computer and help us resolve the issue. They stick with it until the issue is resolved. They have met all our expectations in terms of performance and service quality.

How did Current TEK Solutions perform from a project management standpoint?

Overall, the team meets deadlines and stays on budget. We communicate via phone calls, Teams meetings, and in-person sometimes. We meet with them quite frequently to discuss where we're at, what our needs are, and what will change in the future.

What did you find most impressive about them?

We're impressed with their communication, efficiency, and attention to detail. They're detail-oriented and have proven knowledgeable about many topics.

Are there any areas they could improve?

No, I have no advice for them.

Do you have any advice for potential customers?

Reach out, be patient, and communicate exactly what your needs are for the office. Always get feedback; Current TEK Solutions is open to feedback.