CRT Network Solutions is a Brisbane-based managed IT services provider supporting small and medium businesses across South East Queensland since 2006. Our team delivers fully managed IT support, cybersecurity, Microsoft 365, cloud computing, business networks, Cloud phone systems, data backup, and IT procurement to clients across Brisbane, the Sunshine Coast, and the wider region.
We work with businesses that take their technology seriously — including healthcare practices, legal firms, accounting practices, architectural firms, and other professional services organisations. Our healthcare clients run platforms like Best Practice, Medical Director, and Zedmed, and we understand the compliance and uptime requirements that come with patient-facing systems.
What we do:
Managed IT Support — proactive monitoring, helpdesk, patching, and unlimited remote support under a predictable per-user fee
Cybersecurity — layered protection aligned to the ACSC Essential Eight, including endpoint security, email filtering, MFA, and 24/7 monitoring
Microsoft 365 & Cloud — migration, configuration, security hardening, and ongoing management of Microsoft 365, Azure, SharePoint, and Teams
Network & Infrastructure — design, installation, and support of business networks, Wi-Fi, firewalls, and VPN
vCIO & IT Strategy — included in every managed plan: roadmap planning, budget forecasting, and technology lifecycle management
Data Backup & Disaster Recovery — encrypted, geo-redundant backups with regularly tested restore capability
VoIP & Business Phone Systems — 3CX-based cloud phone systems for hybrid and multi-site teams
Hardware & Software Procurement — sourced through partnerships with Microsoft, Cisco, Lenovo, IBM, Acronis, and other leading vendors
How we work:
We act as either a complete outsourced IT department or as a co-managed partner alongside internal IT staff. Our average call response is under three minutes.
CRT Network Solutions offers valuable IT services with a focus on accessibility and prompt support. Clients appreciate the flexibility and reliability, though specific pricing details are not disclosed. Overall, their services are viewed as effective and worth the cost.
Virus Protection & Security for Financial Advice Firm
IT Managed Services
Less than $10,000
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We are impressed by the ease of accessibility of CRT Network Solutions."
Feb 15, 2022
Property Specialist, Wealthmed
Doug Scragg
Verified
Financial services
Brisbane, Australia
11-50 Employees
Online Review
Verified
A financial advice firm seeks CRT Network Solutions' expertise in IT services. The IT team handles device security, virus protection and two-factor authentication, and improves the company's network setup.
CRT Network Solutions provides excellent IT service and technical support, and the consultations are fruitful. The team assists the firm in acquiring Office 365 to accommodate their meeting. Their flexibility with arrangement and promptness with deadlines make them easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Our company is an integrated financial advice firm incorporating property, tax, accounting, mortgage broking, financial planning, investments and more. My position is within property investment and finance. I also look after the tech side of things within the firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire CRT Network Solutions?
We hired CRT networks for security on our devices, mainly virus protection. We also consult with them for two factor authentication, problem solving and improving our IT set up and network.
SOLUTION
How did you select this vendor and what were the deciding factors?
We were approached by them, and we are impressed by the ease of accessibility of CRT Network Solutions. Phone calls are always answered and problems are addressed right there and then if they can, otherwise, an agent is assigned the job and will liaise with us later on.
Describe the project in detail and walk through their service package.
As it is an ongoing service, CRT provide us with tech support and advice regarding our IT set up. As we come across different issues, we are able to consult with them on how we can fix the problem and prevent them from happening in the future.
How many resources from the vendor's team worked with you, and what were their positions?
Chris is our main point of contact, however, we have dealt with a number of their help desk team who have been brilliant to deal with.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Just recently, the team was able to assist us with acquiring a new type of Office 365 license to use for our meeting rooms with Microsoft Teams. We also have solved many email problems with Outlook and on occasion, issues with devices, drivers and checking whether systems have been compromised.
How effective was the workflow between your team and theirs?
We are able to contact them over the phone and message via Microsoft Teams. We are quite satisfied with their promptness and commitment to finishing tasks.
What did you find most impressive or unique about this company?
They have been able to work in a flexible arrangement with our firm to manage the areas that we need help with and allow us to run the areas we are confident with using our own resources.
Are there any areas for improvement or something they could have done differently?
We on occasion lose track of ongoing projects however, once we get together on a call we quickly reset and get the important items sorted.
RATINGS
5.0
"A great all-round company that gets the job done and communicates well."
Quality
5.0
Service & Deliverables
"Always polite and onto the job as soon as possible."
Schedule
5.0
On time / deadlines
"Calling is easy and it's not long if we need to wait for a particular staff member to get back in touch."
Cost
5.0
Value / within estimates
"We appreciate using CRT as we need rather than a monthly bill."
Willing to Refer
5.0
NPS
"We have been quite satisfied with their performance and professionalism.
IT Solutions for Construction Consultancy
Cloud Consulting & SIOther IT Consulting and SI
$10,000,000 +
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were very effective and reliable."
Mar 28, 2022
Director, Robert Gemmell
Robert Gemmell
Verified
Other industries
Brisbane, Australia
1-10 Employees
Online Review
Verified
A construction consulting company hired CRT Network Solutions to provide IT solutions. They remotely access the client's systems and swiftly resolve issues communicated by the client.
Thanks to CRT Network Solutions, the client's IT concerns were resolved. They listen to the client's matters and efficiently find solutions to these problems.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Director at a consulting construction contract company
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire CRT Network Solutions?
IT Solutions
SOLUTION
How did you select this vendor and what were the deciding factors?
Through recommendation.
Describe the project in detail and walk through the stages of the project.
CRT remotely access my IT system and solve the IT problems quickly and efficiently.
How many resources from the vendor's team worked with you, and what were their positions?
Two senior IT consultant resources.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
All my IT issues were rectified.
How effective was the workflow between your team and theirs?
They were very effective and reliable.
What did you find most impressive or unique about this company?
Very helpful and they did what I asked.
Are there any areas for improvement or something they could have done differently?
No real areas for improvement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"CRT managed to fix and manage what I asked"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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2 Reviews
Our Story
Most IT problems aren't really technical — they're about response, communication, and whether anyone actually understands your business. CRT was founded in Brisbane in 2006 to fix that.
We invest in senior technicians, deep client relationships, and proactive systems that prevent issues rather than just react to them.
Our clients in healthcare, legal, accounting, and professional services rely on us because when something matters, the right person picks up the phone — fast.
Meet the Team
Chris TheisenDirector
Chris leads CRT Network Solutions and has been working with Brisbane businesses on IT strategy and infrastructure since 2006. He focuses on long-term client relationships and building a team Brisbane businesses can rely on.
What Sets Us Apart
Senior Technicians Answer the Phone
When something breaks, you don't get a Level 1 reading from a script. Our senior Brisbane technicians answer calls in under three minutes and resolve most issues on the first contact. No scripted triage, no transfers — just answers from someone who already knows your environment.
Brisbane SMB Cybersecurity Specialists
Cyber incidents are now the leading cause of business disruption for Australian SMBs. Every CRT managed plan includes layered protection aligned to the ACSC Essential Eight — endpoint security, email filtering, MFA, patching, monitoring, and backup, so a single click doesn't take down your business.
Per-User Pricing, No Hidden Fees
Our managed plans include IT support, cybersecurity, and backup under one transparent per-user fee. No surprise invoices for after-hours work, no separate line items for antivirus, no "out of scope" charges for things that should have been included. You'll know exactly what you owe each month.
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