CRMiUM

BACKGROUND

Please describe your company and position.

I am the Founder of FRANCHISE CAPITAL

Describe what your company does in a single sentence.

FRANCHISE CAPITAL specializes in developing and promoting franchise systems for businesses, offering comprehensive support from concept creation to market expansion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRMiUM to accomplish?

• Configuration of the NETHUNT CRM system to meet our specific needs.
• Integration of the company's corporate website https://franchise-capital.com/ with the NETHUNT CRM system.
• Setting up the sales funnel and addressing other process automation issues.

SOLUTION

How did you find CRMiUM?

Online Search

Why did you select CRMiUM over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from CRMiUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are extremely satisfied with our collaboration with CRMiUM. Their expertise in configuring and integrating our CRM system exceeded our expectations. We look forward to continuing our partnership. A special thanks to our consultant, Olga Astakhova, whose professionalism and dedication have been invaluable to our success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have automated the business processes for selling consulting services, making client interactions more efficient, which has significantly increased the number of deals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done with the highest quality and precisely within the agreed timeframe. Thank you!

What was your primary form of communication with CRMiUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most were the people. Olga is highly professional and an absolute pleasure to work with.

Are there any areas for improvement or something CRMiUM could have done differently?

Everything is great! Keep up the good work!

BACKGROUND

Please describe your company and position.

I am the Head of CRM Development of JustSchool

Describe what your company does in a single sentence.

The JustSchool company is the number 1 online school in Ukraine. JustSchool is more than 13,000 students from all over the world, more than 600 employees, more than 1300 teachers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRMiUM to accomplish?

• Transition from one CRM to CRM Creatio
• Optimization of processes in CRM Creatio
• Development of new functionality in CRM Creatio

SOLUTION

How did you find CRMiUM?

Online Search

Why did you select CRMiUM over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from CRMiUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• The database of customers and requests from the previous CRM has been exported
• Files have been prepared for importing contacts and inquiries into CRM Creatio
• A new functionality was developed in CRM Creatio
• Created and optimized business processes
• Integrations with other platforms for CRM Creatio have been configured

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By optimizing the process of allocating tasks to specific operators, the time taken to complete this operation was significantly reduced from 20-30 seconds to just 1 second. This solved the problem of operator downtime and increased sales efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CRMiUM has an incredible team with deep expertise in CRM solutions. Their professional approach and attention to detail have truly impressed us. Thanks to their help, we've seen significant improvements in our processes, leading to greater efficiency and productivity. Highly recommend their services!

What was your primary form of communication with CRMiUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quality and speed of performance of tasks

Are there any areas for improvement or something CRMiUM could have done differently?

Everything is at the highest level. This is one of the best teams I've ever worked with. We are very grateful to CRMiUM for their work and will definitely cooperate again with them in the future.

BACKGROUND

Please describe your company and position.

I am the Owner of Tetyana Yarchak Shopify Dropshipping

Describe what your company does in a single sentence.

E-commerce and Online school

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRMiUM to accomplish?

• To create CRM
• To create Chat Bot

SOLUTION

How did you find CRMiUM?

Online Search

Why did you select CRMiUM over others?

High ratings

How many teammates from CRMiUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The following tasks were completed during the project:

- Creating a process and setting up a system to manage leads from potential customers to closing or rejecting a deal.

- Integration with various platforms for data collection and communication, such as Framer, Webinar Stars, Way for Pay, Telegram, Instagram Bot (Sendpulse), Google form, Moodle cloud.

- Automation of lead processing tasks to remind managers at key moments.

- Support for communication with customers through several channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved notable progress by automating critical processes, freeing up resources for broader goals. Moreover, the implementation of a sales funnel optimized lead interactions across all stages, enhancing experiences for both parties. It is also possible to note a significant relief in the process of creating new course participants, which allows you to focus on other processes. As the project continues, we anticipate even more significant outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All stages of the project were clearly planned and executed on time. The team always kept to the schedule and provided regular updates on the progress of the work. They were responsive to our needs, always ready to find a quick and effective solution to any questions or problems that arose during the work. Their professionalism and responsibility contributed to the successful implementation of the system.

What was your primary form of communication with CRMiUM?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive or unique aspect of this company, in my opinion, was its ability to implement not only CRM systems, but also other related systems and to respond proactively to important issues.

Are there any areas for improvement or something CRMiUM could have done differently?

As for possible areas of improvement, I have no comments, everything was convenient and fast within the project.

BACKGROUND

Please describe your company and position.

I am the Head of Partnerships of Serhiy Prytula Charity Foundation

Describe what your company does in a single sentence.

Serhiy Prytula Charity Foundation is focused on strengthening the Defence Forces of Ukraine and providing assistance to the civilians affected by russian aggression.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRMiUM to accomplish?

• Find a solution to store information about all partners and interactions with them

SOLUTION

How did you find CRMiUM?

• Online Search
• Referral

Why did you select CRMiUM over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from CRMiUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved setting up a CRM system tailored for our partnership department. Initially, we needed to build the CRM from scratch because we lacked finalized sales processes and required a solution that could be easily adapted in the future. The key deliverables included: 

1. Thorough assessment of our requirements through interviews and onboarding sessions.
2. Identification of the most suitable CRM solution for our needs. 
3. Customization and configuration of the CRM system to align with our specific processes and workflows. 
4. Implementation of necessary integrations with existing tools and platforms. 
5. Comprehensive training for our team members to ensure smooth adoption and utilization of the CRM system. 
6. Ongoing support and maintenance to address any issues and optimize system performance. 

Overall, the scope of work encompassed the entire process of conceptualizing, implementing, and supporting the CRM system tailored to our partnership department's needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project showed great results: 

• We now have five times more regular partners. 
• The average number of partner payments per month has tripled

Describe their project management. Did they deliver items on time? How did they respond to your needs?

After a series of discovery meetings to discuss our goals, we received 3 different proposals of CRMs that we can use. Once we chose one they finalized the sales flow and provided feedback. This allowed us to show them how we wanted the rest of the CRM to look. After a little more back-and-forth communication, we agreed on the additional functionality and development began immediately. CRMiUM set and met deadlines well within what we needed. A very seamless experience for us.

What was your primary form of communication with CRMiUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

CRMiUM was very professional, listened to us, and embraced our vision. They had some great ideas and came up with a better product than we first imagined.

Are there any areas for improvement or something CRMiUM could have done differently?

I think they clearly know what they are doing and do it perfectly

BACKGROUND

Please describe your company and position.

I am the Owner of Komanda

Describe what your company does in a single sentence.

Komanda is a development company that helps businesses to launch effective sites based on WordPress.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRMiUM to accomplish?

• We hired CRMiUM to select the suitable CRM system for our company and implement it. We didn’t need too many features but as we have some specific processes it was important for our future CRM to be able to automate it.

SOLUTION

How did you find CRMiUM?

• Referral
• Clutch Site

Why did you select CRMiUM over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from CRMiUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As CRMiUM is a multisystem vendor we were sure that they know the functional of different systems well and can implement a CRM that would suit our exact needs. They analyzed our business processes and based on our requirements we chose Hubspot CRM. The summary of work has been done:

• Audit of business processes with following recommendations of how we can optimize them.
• Turnkey CRM implementation with loading all the data and setting the sales funnel.
• Customizing our specific processes and integration of necessary services and apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most important was the automatization of crucial processes that allowed us to concentrate on more global aims. With CRM we can see and analyze our marketing campaigns and based on the dashboards quickly choose the most effective strategy. Thanks to the set up sales funnel we could optimize our communication with leads on every stage to make it better for both sides. As far as the project hasn’t been finished yet we are looking forward to even more impressive results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CRMiUM provided all the work on time and were always ready to answer all our questions (that was very important for us at the beginning as we implemented CRM for the first time). We had weekly calls where they demonstrate us intermediate results so we can be sure everything goes according to our expectations and we are on the same page.

What was your primary form of communication with CRMiUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

CRMiUM has a deep expertise in CRM system implementation that allows them to recommend the best solution for clients. Also it was always a pleasure to interact with a team because communication was light and easy while very professional.

Are there any areas for improvement or something CRMiUM could have done differently?

I can’t think of anything to improve in general. Even though we had some small problems everything was fixed right after we pointed them out so basically it’s not even an issue at all.

BACKGROUND

Please describe your company and position.

I am the Member of United Help Ukraine

Describe what your company does in a single sentence.

Charitable non-profit organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRMiUM to accomplish?

• Inventory management automation, including warehouse management
• Requests management – registration, prioritization and distribution
• Inventory items – availability control

SOLUTION

How did you find CRMiUM?

Referral

Why did you select CRMiUM over others?

Great culture fit, Company values aligned

What was the size of CRMiUM’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The company provided extended help and support in launching ZOHO inventory management solution. In particular, the team took the time to understand our unique business needs and helped us customize the solution to fit our specific workflows. The standard functionality set up was completed flawlessly, but what really stood out was the ability to provide personalized development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Enhanced Efficiency: increase in the number of processed requests
• Improved quality: better understanding of our requester's needs and their relevance
• Improved requester's satisfaction: timely delivery of the requested goods

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the entire process, the team was incredibly responsive and communicative, keeping us informed of progress every step of the way. They were also very patient with us as we navigated the learning curve of the new system, providing support whenever we needed it.

What was your primary form of communication with CRMiUM?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their expertise, attention to detail, and commitment to our satisfaction.

Are there any areas for improvement or something CRMiUM could have done differently?

N/A for this project

BACKGROUND

Please describe your company and your position there.

I'm Business Development Director at International Educational Center. Among other things, I supervise everything related to the automation of the company. Including CRM

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CRMiUM?

We have been working with one CRM for many years, which we are only partially satisfied with. We wanted more automation and the ability to make changes as our business processes change. We hired the CRMium team primarily for initial consulting and to assess the 'scope of the disaster'.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have been looking for teams who have experience in both CRM systems. It turned out to be not so easy. CRMium is one of the few teams in the market that has a deep understanding of CRM structure, client needs and implementation experience.

Describe the project in detail and walk through the stages of the project.

The process is pretty standard and that's just how I liked it. First, a preliminary consultation to understand the further comfortable format of work and payment. Then - connecting the team, allocating an account and the main project manager. Quality control is a very important part of the process.

How many resources from the vendor's team worked with you, and what were their positions?

At least 5, 1 per position: Project Manager Operations Manager Zoho Area Manager Commercial Director Account manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The most important result is a clear identification of the tasks that we are obliged to do ourselves. The fact is that our business processes are not homogeneous and before automating the chaos we ourselves need to bring them into order. As a matter of fact, the project has been put on pause, as now is the time to carry out our tasks. We remain in touch and in control.

How effective was the workflow between your team and theirs?

Everything was on time and according to plan. We communicated for the most part via Telegram and Zoom. The important parts that require accuracy were of course done via email. However, I would like to point out that these tools were chosen first and foremost on our part. CRMium is flexible enough to use different communication tools effectively.

What did you find most impressive or unique about this company?

The most important thing is to understand the client's objectives, not to argue at the level of "that's not how you do it, that's how you do it". The team got into our processes (yes, it is difficult!) and they successfully started recommending point-to-point solutions, taking into account both our processes and their experience.

Are there any areas for improvement or something they could have done differently?

We are not deep enough into the project for me to advise the CRMium team - they are already doing it right.

BACKGROUND

Please describe your company and your position there.

CRM and Ecommerce manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CRMiUM, and what were your goals?

We wanted to have great tool for CRM uses. Such as segmentation, communication with our customers. We wanted to have everything under umbrella. We wrote quite long term project and first step was CRM integration with our databases. it was like testing version of CRM. In Georgia CRM software is not popular, only huge companies has enough resources to use it. In my mind project includes 4 main steps and final product is strong CRM software with website, Callcenter, customer support, SMS or email campaign integration. that includes clear and direct communication to our beloved customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

We started to use Marketing and sales cloud.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First step was to write project details, step by step. with budgeting and timing. than we had different alternatives to choose (licenses). After choosing right license we started implementing project. during process we had several midterm check. Final product was deliver and then accepted by us.

How many people from the vendor's team worked with you, and what were their positions?

From CRIUM they was 2 person. Sergei project manager, Also Sergei technical support.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Right know we got 20k customer number in CRM. but overall we have mor than 300k unique customers in our databases. I had lunched 12 successful sms campaign. more than 9 different customer segments. I can say that I recognize my customers better after using CRM

Describe their project management style, including communication tools and timeliness.

I can call them my great friends from Ukraine. And it says a lot. we have really friendly conversation and all details were considered. Not only email also telegram were used for communication so it made everything easy.

What did you find most impressive or unique about this company?

Professionals. They all knew what should be done perfectly.

Are there any areas for improvement or something they could have done differently?

I with them in my country for glass of wine. Personal meeting with CRM will be great.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Star Center, an educational platform that teaches English courses to children and adults. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CRMiUM?

We wanted to grow and communicate more effectively with our customers. So, I asked them to develop a CRM program we could customize. 

SOLUTION

What was the scope of their involvement?

CRMiUM developed our CRM, customizing it to fit our exact needs. We provided them with all the documentation they requested. They ensured that we could place and receive customer calls. CRMiUM also made the platform downloadable on mobile devices. 

The CRM serves as a database.  We group customers into various groups, and we monitor these groups to determine when customer payments are due. Through the CRM, we define and process new customers; we can see what stage of our customer journey a new or existing customer is in. Our advertisements on other platforms also redirect to our CRM, which is how we generate and manage leads.

Whenever we need the platform updated, I reach out to CRMiUM’s team. We plan to build script features into the CRM. 

What is the team composition?

I worked with two teammates, including a developer and a project manager. 

How did you come to work with CRMiUM?

I participated in an online conference where CRMiUM’s head led a talk on the benefits and challenges of different CRM systems. From that talk, I decided that CRMiUM was the best fit for us — they had a lot of positive reviews from former customers and provided a wide range of services. They made it clear that the system they could build for us would grow with our company. 

How much have you invested with them?

We invested $3,000–$5,000. 

What is the status of this engagement?

The project was from April–June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their team was reliable and executed what we asked — we were satisfied with the partnership. Our managers have measured the CRM’s success by how well it was implemented, and thankfully, they use it every day. Now, half of our processes have been automated. It has been easier to manage our customer base, generate leads, and connect our marketing efforts across platforms. 

When we started using the program regularly, we noticed it needed to be adapted to meet our customer processes. However, since the platform is customized to our needs, we can implement changes. CRMs always need improvements as businesses grow and their needs change.  

How did CRMiUM perform from a project management standpoint?

CRMiUM delivered on time — their team was great at managing the project. The project manager from CRMiUM was already ready to lend a hand. We communicated through Telegram; all of our communication was clear and quick. We also had Zoom meetings. 

What did you find most impressive about them?

Everything about the interaction was great. CRMiUM delivered to our agreed scope of work. 

Are there any areas they could improve?

In general, there is nothing for them to improve. Any improvements I noticed they needed to make I’ve already conveyed to them.

Do you have any advice for potential customers?

Customers need to identify the features they need at the moment but also need to be aware that needs will change. It’s important to set clear expectations for the CRM and define success when working with CRMiUM. Document those goals before starting a project with CRMiUM so that budgets can be defined and extra costs can be negotiated. 

BACKGROUND

Please describe your company and your position there.

I'm COO of online educational project dedicated to computer graphics and animation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CRMiUM?

We needed to set up a CRM system for sales and customer service departments in order to guide customers, perform transactions and track statistics

SOLUTION

How did you select this vendor and what were the deciding factors?

Our choice was based on personal acquaintance with the founder and members of the team. We knew how they are dedicated to what they are doing, how flexible they are and can adapt to any request. And also how they lead their clients and support during the process

Describe the project in detail and walk through the stages of the project.

We create, promote and sell educational content in computer graphics : courses, tutorials, masterclasses, workshops, mentorship. The potential clients can receive free trial lessons before buying something. Additionally they can receive free consultation about the CG ( computer graphics) and all services that we provide. Some courses require preliminary preparation, so we check background of the future students. Some activities person can buy automatically through the web site, in other case our sales department send links for the payment. After the payment student receives either automatically the access to the content or if there is a specific start date for the course, he gets accesses before the start

How many resources from the vendor's team worked with you, and what were their positions?

Mostly we worked with tech specialist and client manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We set up and automated the entire customer management system: including automatic emails, sending notifications, automatic invoices and access to the purchased product. Also set up a transparent system of reporting and tracking marketing activities and success of companies

How effective was the workflow between your team and theirs?

I am more than satisfied with our cooperation. The team reacts very quickly to any request, follows deadlines and warns about possible risks. You can always track the process and time spent on the task

What did you find most impressive or unique about this company?

They're always ready to meet new challenges because for them, no task is impossible. They are always learning something new and ready to implement a new solution to your business

Are there any areas for improvement or something they could have done differently?

How much better could have been done, you can only find out as you use it. For this reason, at the time of implementation, not a single task would have been done differently. And as we worked, there were always ways to improve things and we found these solutions together