Credencys Solutions Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the principal solutions architect for a multi-family laundry systems company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We needed two mobile apps to increase the performance of our field service technicians and operators as well as for auditing the fleet inventories. There are many trucks used by the technicians and the inventory needs to be maintained in a proper way. It used to be done manually, and we wanted a mobile app that could record all the information that directly enters the backend, so we hired Credencys Solution for this task.

SOLUTION

What was the scope of their involvement?

Credencys Solutions developed mobile apps for logistic purposes. They track the location, the collector that goes in, and the specific equipment at that location. Once those details are mapped, the apps record collection amounts and transfer the data to the backend. Both apps are very user-friendly despite having many features. Credencys Solutions’ team mostly used Node.js and MySQL Lite. They also gave us operation support for the applications.

What is the team composition?

It was a fixed-bid product, so we didn’t have a large team. I communicated primarily with their U.S.-based project manager.

How did you come to work with Credencys Solutions Inc.?

We had 2–3 different partners for these projects, who were all chosen before I joined this company. Credencys Solutions is competent in mobile app development and other custom applications, so it was an easy choice between the different vendors that we had experience with.

How much have you invested with them?

We spent $1 million per year on their services.

What is the status of this engagement?

We started working together from July until December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both apps improved our operational efficiency. We no longer had to use manual processes to keep track of the spreadsheets and sending data from one point to another. It directly came to the backend system.

How did Credencys Solutions Inc. perform from a project management standpoint?

They met the deadlines, and while there were some challenges some requirement changes that might have impacted the delivery date, it wasn’t entirely a fault of theirs. Credencys Solutions adapted to the changes very well and still delivered reasonably on time.

What did you find most impressive about them?

Credencys Solutions is very customer-oriented, focusing on quality and timely delivery. They understand the urgency of a business’s priorities.

Are there any areas they could improve?

There’s nothing I’d have them improve. They’re very capable and have the skilled resources to deliver products.

Do you have any advice for potential customers?

Make sure all project requirements are well defined.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager at a mall. We’re a major player in the mall business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We hired Credencys Solutions Inc. to provide digital marketing services.

SOLUTION

What was the scope of their involvement?

Credencys Solutions Inc. helped us streamline our entire business process within the mall. They’ve also created a platform to help us do integrated marketing from our website that is more data-oriented. For this work, they’ve mostly used PHP and several other technologies. 

What is the team composition?

There are between 10–15 people working on the project. 

How did you come to work with Credencys Solutions Inc.?

After finding them, we felt they were responsive and would be able to adapt to our technical requirements. 

What is the status of this engagement?

We started the project together in 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been quite a fruitful engagement with Credencys Solutions Inc. and we’re happy overall with the work they’ve delivered. There have been some ups and downs, but they meet our deadlines. 

How did Credencys Solutions Inc. perform from a project management standpoint?

Everything was scoped, managed, and delivered well from their side. They’re very time-oriented and stick to our timelines. Additionally, they’re responsive to unexpected changes that keep cropping up.

What did you find most impressive about them?

We appreciated that they’re responsive to unexpected changes that continue to crop up.

Are there any areas they could improve?

It’d be helpful if they could get up to speed quicker on newer technologies like AI and big data and analytics. 

BACKGROUND

Introduce your business and what you do there.

I’m the assistant marketing manager at McDonalds India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We needed help with marketing services.

SOLUTION

What was the scope of their involvement?

All of our manageable data is being handled by them. They use a Zang solution.

What is the status of this engagement?

We started working together in September 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their turnaround time is really good. We have grown our business because of them. We now have 240 plus stores running with them and their quality of work is very good.

How did Credencys Solutions Inc. perform from a project management standpoint?

They’ve helped us a lot in ensuring that our campaign turnaround time is achieved. They’ve always worked very closely with our marketing team to ensure that all the campaigns met their deadlines.

What did you find most impressive about them?

They have an excellent attitude. They strive to never give up and always try to deliver on time.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

BACKGROUND

Introduce your business and what you do there.

I am the marketing manager for a restaurant franchise.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc?

We have digital menu boards in all of our restaurants, but we were overseeing them manually. With 4-7 screens at 41 locations, not only was this really time-consuming, but many of our stores were experiencing pretty consistent issues. Sometimes, the screens would go blank because of connectivity issues. We brought in Credencys Solutions Inc to help manage these.

SOLUTION

What was the scope of their involvement?

Credencys Solutions Inc created a central software system that would allow us to manage the displays on each board from our main office. Then they installed new digital menu boards at each of our locations.

Though we have a creative team develop the content, Credencys Solutions Inc manages what is visible to consumers. They prepare product updates the night before they’re launched, so the process is easier the next morning. Their team provides useful input to make sure the screens look great and enhances the customer experience.

What is the team composition?

I coordinate with one team member directly.

How did you come to work with Credencys Solutions Inc?

They had a few impressive clients, and the scope of those projects made us feel confident they could provide a solution for us.

What is the status of this engagement?

We started working together in June 2018, and the project is ongoing. We hope to use Credencys Solutions Inc as our franchise expands.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We no longer experience the glitches and connectivity issues that were causing our screens to go blank, and the screen resolution is much better. The solution they’ve developed for us has definitely enhanced our customer experience. Additionally, it is much easier and faster to update the screens. Their turnaround time is so fast.

When we were handling everything in-house, we had several people working on this project and they still couldn’t keep up with the work. Partnering with Credencys Solutions Inc is definitely more cost-effective.

How did Credencys Solutions Inc perform from a project management standpoint?

They always plan ahead to change over the screen’s content. Because of their workflow, we don’t experience the same kinds of glitches as before, and the process is seamless.

We usually communicated via email and telephone.

What did you find most impressive about them?

Their communication and transparency while we launch new campaigns helps everything run smoothly.

Are there any areas they could improve?

Working with them hasn’t posed any challenges. They don’t need to improve anything.

Do you have any advice for potential customers?

You need to deliver what they need on time, so they can create a positive experience for you.

BACKGROUND

Introduce your business and what you do there.

I am the project head for a beauty and wellness company. We began our retail operations a couple of years ago and we currently have around 55 stores in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We wanted a service that could control our advertisements as well as banners and promotions dynamically throughout our stores. As there are changes throughout the day when it comes to sales and promotions, we wanted a service who could control the content we are playing on our screens in-store in a very timely and effective way.

We were also planning to install an app in our system and put them on a couple of monitors in the store where customers can browse for products on their own.

SOLUTION

What was the scope of their involvement?

Each of our stores has digital signage. We play promotional videos of the products we sell in-store to display to flash offers and sales. These videos also help to inform our customers about upcoming events. We use Credencys Solutions Inc. to optimize the storage and plan all the events in advance. They also take care of the downtime in the stores.

We also built an Android-based product catalog of all of our products to be displayed on the screen. It allows the customer the ability to come to the interactive screen where they can type in the products they are looking for on the screen.

What is the team composition?

I was mostly in contact with the project manager and account manager but there was an engineering lead who worked on the project as well.

How did you come to work with Credencys Solutions Inc.?

I did a Google search for vendors. I received a strong reference for Credencys Solutions from one of the managing directors of McDonald's. I reached out to them, and met the CEO. He came across as a genuine person who knows what he and the company are doing.

What is the status of this engagement?

We worked with them from June–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Customers have asked about the screens. We have people find out about the offers from the screens, which is great. In terms of management, we can schedule an event without someone having to get up at 5 a.m. to upload all the videos in the system. The dashboard plans out all of our commercial activities.

In the interactive catalog, customers able to read more about the products as well as see the ratings and reviews. We wanted to tie the online and offline world into one place. In that sense, Credencys provided us with an Android-based machine where we can load the application. When the screen is not in use by the customer, the screen will clear and will go back to playing videos and banners.

How did Credencys Solutions Inc. perform from a project management standpoint?

We were impressed. We never had any problems with them. All the downtime and maintenance were planned in advance. They were more than happy to take care of any issues that did come up.

What did you find most impressive about them?

When we had a planned event that didn’t go as we wanted, they took our call even if it was their day off and fixed the problem for us. They've been very helpful in monitoring the screens for us and have been very kind to look at our stats within their system to see which screens aren’t working.

Are there any areas they could improve?

I'm very satisfied with their work and have recommended them to a couple of colleagues in the industry as well.

Do you have any advice for potential customers?

You should know exactly what you want from the relationship with Credencys. Sometimes we had to place orders in advance for machine delivery and it's good to keep that in mind.

OPPORTUNITY / CHALLENGE

Introduce your business and what you do there.

I’m the founder and owner of MyCustomCoupon mobile app, a retail app that allows users to create custom coupons at brick and mortar locations in Howard County, Maryland, Baltimore City, and Townson.

SOLUTION

What was the scope of their involvement?

They developed the app from Android to iOS. They also took over the Android development efforts, so now they manage both. They were able to connect with our GitHub, play around, and have recommendations for us. They have a strong technical team and I never had any problems translating requirements into technical need. I would test it myself, and then give them feedback, and they would go fix and come back and it would usually get right the first time around.

What is the team composition?

I work with three members of their main tech team, with one project manager.

How did you come to work with Credencys Solutions?

My sister-in-law’s company had an app built by Credencys Solutions, and she passed on their contact information to me because I was looking for a development company to manage my app.

How much have you invested with them?

We’ve invested approximately $20,000.

What is the status of this engagement?

We began working together in February 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve consistently delivered a functional and reliable product. If something ever breaks, they always come back and fix it. We’ve had about 2,000 local downloads, and about 400 business users. We’ve definitely had some success, locally. User feedback has been mixed, and there are still a few enhancements we can make to make things more user-friendly. It’s difficult when there are other companies that have millions of dollars and their UI is world class, and everyone expects every other app to be that good. We’re in the process now of gathering feedback and going ahead and doing a second push and completely rehauling the consumer interface of the app.

How did Credencys Solutions perform from a project management standpoint?

They’ve been very good. We use Jira, email, and we connect once a week since they’re offshore. They respond very quickly to emails, and there’s absolutely no issues with the time barrier.

What did you find most impressive about them?

I would say their technical skills. Whenever I give them requirements, they’re able to deliver. I don’t usually have to explain much, since their team is spot-on. No matter if the issue is complex, they’re able to understand the issue and deliver. Overall, they’re able to process requirements very well.

Are there any areas they could improve?

They’re lacking a little bit on the Android side since iOS is their strength. Maybe on the Android side, they need a few more seasoned developers.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Go4Cabs, a cab service company in India. We have a platform for companies so that they can book online on a dashboard.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We needed development assistance.

SOLUTION

What was the scope of their involvement?

They’ve provided the solutions for the backend of our admin panel, where our employees do the billing and book the vehicles. They developed an Android app for the drivers and the vendors using PHP and MySQL. An iOS app remains in development.

What is the team composition?

There’s one project manager, one Android developer, one iOS developer, one designer, and one business analyst.

How did you come to work with Credencys Solutions Inc.?

After we called 3-4 companies, we found that Credencys Solutions Inc. had good insights. The profile of their project manager and their developers was very good. They’re very professional. We visited their office and did a lot of interaction with them before giving them the contract.

How much have you invested with them?

We’ve spent $65,000–$70,000.

What is the status of this engagement?

We started working together in June 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re very proactive and they provide all the information we need. They do a lot of in-depth analysis of our business. We love working with them. It’s been an effective partnership and we plan to do a lot more work with them in the future.

How did Credencys Solutions Inc. perform from a project management standpoint?

Their developers and project manager are excellent and their business analyst knows what needs to be done. Their communication is crisp and direct and everybody is on the same page. They visit our office when needed.

What did you find most impressive about them?

They have a lot of strengths and the manpower to give us exactly what we want. They have an in-house training team and they’re always upgrading to whatever is latest on the market.

Are there any areas they could improve?

They could have more designers on their team.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Talash Infosoft Pvt. Ltd., an online retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We needed help with migrating our old e-commerce platform to Magento. We also wanted to expand our platform into an online marketplace.

SOLUTION

What was the scope of their involvement?

Credencys was instrumental in solving our complex platform challenges. At a high level, they helped us migrate our e-commerce platform to Magento and helped us create a very robust marketplace platform.

In the process, they customized the Magento because Magento doesn’t come with a marketplace platform. They also deployed it on AWS and made it auto-scaling. Additionally, they made sure that our store was available 24/7 during the peak times and traffic spikes. Overall, they created a fully functioning platform with all of the features we required.

What is the team composition?

There was one project manager assigned for our project.  We also communicated with a tech lead and a developer that handled the migration.

How did you come to work with Credencys Solutions Inc.?

They were referred to us, and we were very pleased with the outcome.

How much have you invested with them?

We’ve invested $86,000.

What is the status of this engagement?

We started working together in June 2016 and wrapped up in late 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Working with Credencys was a pleasure. They were able to design a very complex system that connected the merchant, the tax authority, and also including commissions. Without the approach that they took, it would’ve been impossible. If they had developed the system according to the basic information, we had given them, it would’ve been catastrophic. We appreciate that they knew how to do what was in our best interest.

How did Credencys Solutions Inc. perform from a project management standpoint?

Our communication was superb. The experience they brought to the table was excellent. They know Magento inside and out which helped the project go smoother. They asked good questions and made us think of things we had not thought of. They’re not only good at communication, but also have a very consultative approach. We felt lucky to have them on board.

What did you find most impressive about them?

We loved how proactive they were. In some cases, we didn’t have responses in time for them, but they were still really hands-on in following up and reaching out to us. They kept tabs on what needed to be done and that really helped our team stay on their toes.

Are there any areas they could improve?

Given that we’re an e-commerce website, they could have had the realization around autoscaling and AWS much earlier in the game. They already had all the solutions but they simply did not ask us what the anticipated traffic we were going to have and what our roadmap for the next 2-3 years down the line was projected to be. It’s nothing to complain about though, as everything turned out fine.

Do you have any advice for potential customers?

My advice is to trust their fantastic backend team; they have extensive experience and can create masterful applications and databases. We look forward to leveraging their services for our mobile app at some point this year.

BACKGROUND

Introduce your business and what you do there.

I’m the IT director for a biotechnology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We wanted to do small activities to demonstrate to the business world that we can bring value. We were planning a huge initiative with small pilots and one of our objectives was to show what we can do with AR. We also had to identify the smaller use case for the special equipment operators.

SOLUTION

What was the scope of their involvement?

They did all of our AR development. We have equipment that’s very difficult to understand for software operators because they can’t see inside of it. We tasked Credencys Solutions Inc. with creating a training model of that equipment that shows how the processes run inside. We needed design thinking and the ability to see a prototype as changes were made to the pilot with AR. Credencys Soltuions Inc. was involved starting from the basics all the way to the final product.

What is the team composition?

We were in contact with three people and there were also one or two developers working behind the scenes.

How did you come to work with Credencys Solutions Inc.?

We had a small pilot to do and a low budget because we were financing all of it. We did a Google search and found Credencys Solutions Inc. They were able to scope out what we wanted at a much cheaper price than anyone we could find locally. They were also quite responsive, quick to send a quote, and basically had all the right knowledge to do our project.

How much have you invested with them?

We spent over $10,000 on their services.

What is the status of this engagement?

We started working together in November 2018 until May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product is robust, enabling trainees to learn how to use the equipment by seeing it from the inside. The AR part is great. What was very difficult for us to do before is no longer an issue.

Credencys Solutions Inc. not only has the technical skill to model AR but they bring a good understanding of the process to the projects they take on. It was really important for us that the person who developed the animation comprehended the processes in the equipment, and they worked quickly to understand the whole pharmaceutical procedure.

How did Credencys Solutions Inc. perform from a project management standpoint?

They tracked every minute of their work and showed us all the documents. The platform Credencys Solutions Inc. used was convenient and their project manager was great at his job.

What did you find most impressive about them?

They delivered amazing quality and were much cheaper than the other companies I looked at. Credencys Solutions Inc. also understood our and adapted to our many changes.

Are there any areas they could improve?

There’s nothing we’d have them improve.

BACKGROUND

Introduce your business and what you do there.

I'm a senior project manager at HydroGeologic Inc. We are in the environmental and engineering business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Credencys Solutions Inc.?

We specialize in the development of what we call numerical engines or the development of code that can perform specific processes. We do not specialize in GUI (graphical user interface) development or web-based platform development. And that was something that that they do specialize in.

SOLUTION

What was the scope of their involvement?

We contracted with them for GUI and web-based platform development. They started by coming in for a quick session on their own nickel, just to map out what our thoughts were. They showed us the sorts of products they could provide.

What is the team composition?

We worked with about seven people in total. We had their senior managers involved as well.

How did you come to work with Credencys Solutions Inc.?

They reached out to us with a cold-lead email and we were looking for exactly what they had put in the email. They let us know what they could do, we both followed up, and our engagement went from there.

How much have you invested with them?

We’ve spent between $150,000–$200,000 in total.

What is the status of this engagement?

We signed a contract in August 2016 and the engagement concluded in 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with the product they developed and the value they provided. They came in with some good folks who were able to see the vision of what we wanted to develop and were able to implement that vision.

How did Credencys Solutions Inc. perform from a project management standpoint?

They used scrum methodology to map things out. We started developing user stories or functional requirements for what we were trying to develop, and then they put those into weekly deliverables and were able to meet those deliverables. During the testing phase, we may have slipped a little bit, but most from the most part those deliverables were met.

What did you find most impressive about them?

Their biggest strength was their communication. Their CTO and CEO were available to talk and would call to just check in on how the project was going. They also had they had representatives locally here that would check in regularly.

Are there any areas they could improve?

They had a little bit of turnover in some of the folks that they had working on the project, but I'm not sure that was so much of a negative.