CreativeWeb

BACKGROUND

Please describe your company and position.

 I am the Digital Marketing Manager of a nonprofit company 

Describe what your company does in a single sentence.

We’re the national charity working to end homelessness in the UK through direct support, campaigning, and evidence-based solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Create a distinct sub-brand for our new campaign
• Design and build a campaign-focused microsite
• Improve supporter engagement and email sign-ups
• Develop visual assets for use across digital channels

SOLUTION

How did you find Creative Brand Design?

Referral

Why did you select Creative Brand Design over others?

• Referred to me
• Company values aligned

How many teammates from Creative Brand Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creative Brand Design helped us deliver a new digital presence for one of our national marketing initiatives. They worked with us to develop a distinct sub-brand, design and build a dedicated microsite, and produce supporting digital assets for email, social, and supporter engagement. The project included branding workshops, UX-focused design, mobile-first development in WordPress, and integration with our email and analytics platforms. Key deliverables included a responsive website, visual identity assets, and setup for tracking, accessibility, and SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve seen a strong level of supporter sign-ups so far, with solid engagement across the site. A good number of visitors have gone on to take further action, and email performance has improved since launch. Time spent on the site has also increased, which has been a positive sign.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was generally very good. There were a few delays along the way, mostly due to internal sign-off on our side, but they were understanding and kept things moving. Communication was clear throughout, and they were quick to respond when we needed input or adjustments.

What was your primary form of communication with Creative Brand Design?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to take a complex brief and turn it into something clear, engaging, and easy to navigate. They clearly have experience working with charities, which showed in how they approached supporter journeys and campaign messaging. Their attention to both design and functionality really helped bring the project to life.

Are there any areas for improvement or something Creative Brand Design could have done differently?

One small thing would be building in a bit more flexibility around timelines, especially where internal sign-off can slow things down. A bit more room for iteration during the design phase might have helped, but overall they were responsive and easy to work with.

BACKGROUND

Please describe your company and position.

I am the Digital Communication of ProCredit Academy

Describe what your company does in a single sentence.

ProCredit Academy is a specialized training center in Germany that offers in-depth programmes to develop the skills, knowledge, and ethical mindset of ProCredit group employees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Create a modern and dynamic website

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Other

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creative Brand Design designed and developed a modern, dynamic website that reflects our vision. Communication was excellent throughout the project, and every request was clearly understood and delivered to our satisfaction. Although we are based in Germany, everything was communicated online in a clear and seamless manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our requests were met, and we’ve received very positive feedback from our target audience. Content management is straightforward, and engagement with the website has met our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was professional and well-organized. They delivered all items on time, responded promptly to our needs, and always made sure our input was understood and reflected in the results.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Design and easy communication. 

Are there any areas for improvement or something Creative Brand Design could have done differently?

Overall, we were very satisfied with the collaboration and outcomes. 

BACKGROUND

Please describe your company and position.

I am the Travel Consultant of a travel company

Describe what your company does in a single sentence.

We create tailor-made, once-in-a-lifetime holidays for curious travellers who want more than just the usual brochure experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Launch a new sub-brand with its own distinct identity
• Create a visually impactful website that stands out in the travel market
• Appeal to a more adventurous, experience-driven audience
• Support our move into a new segment of tailor-made travel experiences

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Creative Brand Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope covered everything from early creative direction right through to the finished website. Creative Brand Design helped us shape a clear visual identity for the new sub-brand, making sure it felt fresh and inspiring but still connected to our core business. They designed the site from scratch, planned out the user journey, and built everything on WordPress so we could manage it ourselves easily. They also laid the foundations for SEO to give us the best possible start. The final result was a bold, visually engaging website that really tells a story – and positions us strongly in this new space we’re moving into.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new site, we’ve seen a noticeable uptick in enquiries coming specifically through that brand, with users spending more time on the site and engaging more with the content. It’s also given our sales team a much stronger platform to direct clients to – something that reflects the quality of the experiences we’re offering. Internally, it’s helped sharpen our positioning and given us the confidence to push further into this market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid throughout. We always knew where things stood, and they kept the process moving without overcomplicating it. Deadlines were met, and when we needed to tweak something or shift direction slightly, they were quick to respond and easy to work with. It felt like a genuine collaboration rather than a transactional job.

What was your primary form of communication with Creative Brand Design?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most was their ability to translate a fairly loose brief into something that looked and felt spot on. They didn’t just build a nice-looking site – they understood the story we were trying to tell and found a way to bring it to life visually. That mix of creativity, technical skill, and clear communication is hard to find.

Are there any areas for improvement or something Creative Brand Design could have done differently?

If I had to pick something, maybe a little more structure around the handover process would’ve been helpful – just a quick walkthrough or video guide for the CMS. That said, they were always on hand to answer questions, so it didn’t hold us back.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of SiTESPAN LLC, a design builder for highly technical facilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

We needed to communicate our services in as few words as possible, using eye-catching images and graphics. We wanted a WOW factor to differentiate our services from our competitors.

SOLUTION

What was the scope of work with Creative Brand Design?

Creative Brand Design handled all layout design, SEO optimization, and graphics for the website. The team optimized the layout and imagery to keep the viewer engaged as the story of our company was portrayed.

What is the team composition?

We communicated with as many as four teammates from Creative Brand Design.

How did you come to work with Creative Brand Design?

We found Creative Brand Design through an online search. The samples of past work presented on their website showed the ability to take graphical design further than their competitors.

What is the status of this engagement?

We worked together from March–May 2025. We have continued using their services to maintain and enhance the website on a monthly basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Creative Brand Design delivered a better refined description of our services. We expect to see several hundred percentage points of traffic and engagement over our previous website.

How did Creative Brand Design perform from a project management standpoint?

Creative Brand Design reacted quickly and stayed on the timeline. We received updates for review at each milestone, including the draft home page, subpages, and wireframe designs. The team implemented any changes we asked for and provided options and solutions.

What did you find most impressive about them?

We were most impressed with Creative Brand Design's knowledge and process for building a website while staying within budget and timeline. Most importantly, the team understood graphical design and created a visually impressive website.

We have used several firms through our history, and CBD is the first to deliver on every vision we had for our website. CBD was the first and only firm capable of building a website that matched our aggressive vision.

Are there any areas they could improve?

There’s nothing Creative Brand Design could have done better.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Bright Pathway

Describe what your company does in a single sentence.

Our company provides flexible, accredited online vocational courses designed to help individuals develop practical skills and advance their careers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Enhance Our Online Presence
• Strengthen Our Brand Identity
• Improve User Engagement and Support Accessibility

SOLUTION

How did you find Creative Brand Design?

Clutch Site

Why did you select Creative Brand Design over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought Creative Brand Design on board to help us strengthen our online presence and ensure our brand truly represents what we do. As a vocational training provider, it’s crucial that our website is user-friendly, accessible, and clearly showcases our courses and services—not just for learners, but also for employers, partners, and stakeholders.

The project involved a complete website redesign focused on improving user experience, mobile optimisation, and making it easy for our team to manage content in-house. We wanted the site to feel welcoming, be simple to navigate, and help visitors quickly find the courses or information they need.

Alongside the website, we refreshed our brand identity—not a full rebrand, but enough to create a consistent and clear look across all platforms. This included refining our logo, updating our colour palette, and aligning our messaging and tone of voice to better reflect who we are today.

Creative Brand Design also offered valuable digital strategy advice, guiding us on how to engage our audience more effectively online, the types of content that resonate, and how to maximise our impact through digital channels going forward.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new site and brand refresh, we've seen a big uplift in engagement – more traffic to the website, people staying on pages longer, and a noticeable increase in online enquiries and donations. The site’s much easier for our team to manage too, which has saved us time and made day-to-day comms a lot smoother.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was great—really organized, clear timelines, and good communication throughout. They delivered everything when they said they would and were always quick to respond if we had questions or needed to tweak something. It felt like a genuine collaboration, not just a handover job.

What was your primary form of communication with Creative Brand Design?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was how well they understood us as a charity – they really took the time to get to know our audience and our goals. It wasn’t just about making things look good (which they did), but making sure everything had purpose and impact. They balanced creativity with strategy brilliantly.

Are there any areas for improvement or something Creative Brand Design could have done differently?

The project did take slightly longer than we initially anticipated, but to be honest, it wasn’t a problem – the extra time meant we got everything right and didn’t have to rush through important decisions. If anything, it showed they cared about getting the details spot on.

BACKGROUND

Please describe your company and position.

I am the Director of a real estate company 

Describe what your company does in a single sentence.

Property related

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Create a new website for my company

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

Pricing fit our budget

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

New website for a start-up for a property related website

Had strict deadlines in place which were all missed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having strict deadlines / timeframes in place

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No, they consistently missed the deadlines and I had to continually chase them to find out what was going on, as they went missing. 

I can appreciate that with projects, there sometimes needs to be some leeway, but it was becoming very frustrating when the communication lapsed and you had to continually follow up to find out what was going on. 

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The service was dreadful, would not recommend.

Are there any areas for improvement or something Creative Brand Design could have done differently?

Dreadful experience with Creative Brand Design. I have spent £27,000 and I can’t even see the website that has been built! Even when I could see the website, it did not work properly because no proper testing was put in place.

I have never written a review before, but the way I have been treated is not right, and I do not want anyone else to be in this situation. I am having to instruct lawyers to put this right and get my money back. All I wanted was a website to be built that works properly and it’s turned into a nightmare.

Throughout the project, we had deadlines in place which were all missed. I can appreciate that sometimes there needs to be some leeway with timings, but every single deadline was missed and I had to constantly chase them up to see what was going on as they went missing.

The customer service from Chris was appalling and he is never in the wrong, I had to constantly chase him up as he took ages to reply and when he did reply, it was conveniently at the end of the day on Fridays. A prime example was when I had not heard back for a long time, I called up the office and was told that Chris was not available / away for the whole day, I then called back up later as I suspected this was not true, and guess who answered the phone, Chris! I have never known anything like it.

Chris does not know what testing the whole website means either – They consistently missed major functioning details of the website and did not thoroughly test the whole website, they always did the bare minimum. Their explanation was that they have done the testing and that’s it, but never showed me any testing documentation which summed it up.

For the past 9 months, it's been constant excuses with nothing actually happening, to then be told that they cannot help anymore because they are too busy, it is ridiculous.

When you have spent the amount of money that I have, you expect a top level service, for the website to actually be completed, and to actually see the website!

I have spent £27,000 which is too much money to let this go and I wanted to make others aware, as it’s not been a pleasant experience with Chris and Creative Brand Design.

Company Responses

The service provider responded on September 12th, 2025

We respect every client’s right to share their perspective, but there are factual inaccuracies here that require clarification.

• Extensive Testing – From 3 June to 13 July 2022, we ran a six-week collaborative testing phase in BugHerd. During this time, 275 items were logged and addressed.
• Direct Client Participation – At least 38 issues were raised directly by the client, who was active throughout. The claim that no testing took place is incorrect.
• Scope and Delivery – The project was completed in line with the agreed scope. Timelines shifted only when inputs and approvals were delayed, and the site was handed over in 2022.
• Goodwill and Review Threats – In 2024, two years after handover, the client returned with a site hosted externally and altered without our involvement. By then, the project was long outside warranty and no maintenance plan was active. We still investigated and offered guidance as a goodwill gesture. When we declined further free work, the client threatened and later left a negative review.
• Communication – We are responsive through agreed channels, including email and a monitored ticketing system. Without a support plan, the client made repeated unscheduled calls. To describe this as poor communication is inaccurate.
• Functionality – We retain a full working copy of the handover version on our staging server, showing the site was delivered complete and functional.
• Legal References – While the review mentions lawyers, no legal proceedings have ever been initiated.

We stand by the work delivered and the documented testing completed. It is disappointing that, despite clear records, goodwill efforts, and the project being handed over more than two years earlier, the result was a negative review. Over 13 years we have delivered more than 500 websites, and this remains the only instance of such feedback.

BACKGROUND

Please describe your company and position.

I am the Founder of The Great Friendship Project

Describe what your company does in a single sentence.

We tackle loneliness amongst young adults

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Translate new branding into a full UI design system
• Build all core pages for our new website & backend structure
• Collaborate on the development of web copy

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with CBD agency to turn our existing UI/UX concepts into a fully functional website.

While the visual design was already in place, no content had been written and so all the new functionality and animations had to be built from scratch.

We worked with the agency to develop all copy, structure the content, and bring the site to life.

They handled the backend build, layout adjustments, CMS setup, hosting support, and optimisation.

Key Deliverables:

• Backend development and CMS integration
• Layout refinement based on content and user needs
• Website copywriting support across all pages
• Hosting setup and deployment support
• Content population, optimisation, and testing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful website launch 
• Highly positive feedback from users, stakeholders and funders
• Developed 15+ pages of web content from scratch, including homepage, mission, get involved, and FAQs
• Increased newsletter sign-ups 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was organized, responsive, and easy to work with throughout. They kept us updated with regular check-ins and were flexible as our timescales evolved, and collaboratively to find solutions quickly. 

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to bring the proposed UI and UX into life was fantastic. They helped us adapt layouts to fit the content, develop the plans we'd made further and troubleshoot issues.

Are there any areas for improvement or something Creative Brand Design could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Clinic Director and Consultant Clinical Psychologist of London Bridge Therapy

Describe what your company does in a single sentence.

Psychology and Therapy Clinic

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Brand Design
• Website Development
• Marketing

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Creative Brand Design supported my company in brand design, web design and development, copy writing for the website, SEO and marketing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From the conceptualisation of the project, we had a clear timeline for different aspects of the project. We had regular contact to ensure the project remained on task.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Creative Brand Design were fantastic from start to finish. Any delays were due to re-designs needed to ensure the project was of a high-quality, and delays were communicated well and explained. They were always responsive and positive about the feedback I gave, taking my points on board.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Creative Brand Design is fantastic at considering my ideas and creating an incredible brand and website. I'm so happy with the final product. I've also been really impressed with their ongoing support with marketing and guiding me through an area I know little about.

Are there any areas for improvement or something Creative Brand Design could have done differently?

No points for improvement - I've been really happy with the service.

BACKGROUND

Please describe your company and position.

I am the Analyst of a financial services company 

Describe what your company does in a single sentence.

Our company is a leading corporate finance boutique focused on the global metals and mining sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Refresh and Modernize
• User Friendly
• Concise information
• Interactive
• Easy to maintain

SOLUTION

How did you find Creative Brand Design?

• Online Search
• Other

Why did you select Creative Brand Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Creative Brand Design were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company desired to revamp our website with a focus on the following areas; Website development, functionality and effectiveness of new features, technical aspects regarding the overall performance and ensure we had a timely turnaround period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivered our new website prior to our 25th Anniversary

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Daniel was extremely supportive throughout the process and at times we would ask if some significant amendments would be feasible. He always ensured that he would consult with this design/technical colleagues to check the viability of our requests. Throughout the entire consulting process Daniel ensured there was continuous communication, making sure we were always up to speed with the design process. Consequently, we felt at ease through what can be a stressful process.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to revert technical amendments back in a short period of time, alongside the personal element to the business.

Are there any areas for improvement or something Creative Brand Design could have done differently?

I would struggle to comment here, as this is the first time we have been involved in the development of a new website.

BACKGROUND

Please describe your company and position.

I am the Principal Business Consultant of the company
Describe what your company does in a single sentence.

We're one of the UK’s leading office based recruitment consultants.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Revamp Web Presence
• Optimise for Search Engine
• Enhance User Experience and Functionality

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creative Brand Design played a pivotal role in transforming our online presence, addressing three key objectives with precision and innovation. First, they successfully revamped our website, creating a modern and user-friendly platform that effectively communicates our brand identity. The collaboration extended to custom software development, where their expertise yielded a bespoke solution tailored to our unique business needs, enhancing internal processes and boosting productivity. 
Additionally, their comprehensive SEO services significantly improved our search engine visibility, driving organic traffic and reinforcing our online prominence within our industry. This extensive scope of work showcased Creative Brand Design's commitment to excellence. Their meticulous approach to UX/UI design resulted in an aesthetically pleasing and intuitively navigable website. The seamless integration of these design elements into the web development phase produced a fully functional and responsive site. 
The culmination of their efforts delivered a holistic solution that not only met but exceeded our expectations, marking a successful partnership that has elevated our digital presence and positively impacted our business operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creative Brand Design's transformative work yielded tangible and measurable outcomes, showcasing the unequivocal success of our collaboration. The strategic implementation of SEO initiatives resulted in a substantial increase in organic traffic, coupled with improved search engine rankings that solidified our position as a key player in the industry. 
Simultaneously, the UX/UI design overhaul and web development phase significantly enhanced user engagement, evidenced by reduced bounce rates and increased time spent on our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team's proactive communication style facilitated a transparent and collaborative working relationship, allowing us to provide feedback and address any concerns promptly. In terms of timeliness, Creative Brand Design consistently met or exceeded project milestones. Deliverables, including the revamped website, custom software, and SEO optimizations, were consistently delivered on schedule. 
In instances where adjustments or additional requirements arose, the team demonstrated flexibility and a proactive attitude in addressing our evolving needs.

What was your primary form of communication with Creative Brand Design?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about Creative Brand Design was their unwavering commitment to delivering innovative and tailored solutions that precisely aligned with our business objectives. Their ability to seamlessly blend creativity with functionality set them apart.

Are there any areas for improvement or something Creative Brand Design could have done differently?

In all honesty, our experience with Creative Brand Design was exceptionally positive, and it's challenging to pinpoint areas for improvement. The team consistently exceeded our expectations in terms of creativity, professionalism, and responsiveness.