CreativeWeb

BACKGROUND

Please describe your company and your position there.

I am the Senior Projects Coordinator for Studio Charrette. Studio Charrette is a nationwide consultancy at the forefront of the planning and construction services industry. We work closely with local councils to meet our clients’ goals, from obtaining planning permission to advising on building regulations. People are at the heart of what we do and how we approach our work.

Our team of experts excel at finding bespoke solutions to each individual project, ensuring every decision adds the most value for the client while keeping aesthetic and commercial considerations always in mind. Our extensive network ensures that every project can transition smoothly from conception to completion, including financial advice and access to our pool of trusted builders and construction experts who can guide you on how best to approach the works on site.

If you would like to get a quote for any of our services, from planning appraisals, structural engineering, architectural support, and more, contact us today. Similarly, if you have a general question, or are not quite sure where to begin, our team will be more than happy to guide you with a free consultation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

Our website was created previously, and CBD were instructed. They've done everything we have asked for, and it has been very successful.

SOLUTION

How did you select this vendor and what were the deciding factors?

Based on their reviews, costs and information we signed them up.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Goals and Objectives were given, and CBD done just that!

How many people from the vendor's team worked with you, and what were their positions?

A good few team members in different positions are looking after us and doing a fantastic job!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increase in our traffic has happened and CBD Delivers exactly what has been asked of them,

Describe their project management style, including communication tools and timeliness.

Very good at communication with us, they have their skills in place ready to use for what we need.

What did you find most impressive or unique about this company?

They created a professional site, easy to use and they help project manage which has been very helpful and successful

Are there any areas for improvement or something they could have done differently?

none

BACKGROUND

Please describe your company and your position there.

Commercial property developers, specialising in developing dotcom, last mile, on-shoring and speculative facilities, supporting growth in the UK logistics market. My role is to oversee our design and PR work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

We redesigned our website to have a fresh modern approach, whilst also reducing the amount of text, making it more interesting for the viewer and easier to navigate.

SOLUTION

How did you select this vendor and what were the deciding factors?

We came across them on a website promoting award winning UK web designers. We liked the look of some of their previous projects and after interviewing a selection of designers felt most confident in their approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We began with a kickoff meeting for them to understand what we do, our core values and how we wanted to reflect that in design. The team then worked to create wireframes of how each page would look and we would approve these or make changes.

Once happy the developers then created the site, where we were then able to make further edits. The team were great to work with as they taught me along the way how to edit the site, meaning we could be self-sufficient and make changes quicker. Once all was approved by our team we launched the site and monitored any issues.

How many people from the vendor's team worked with you, and what were their positions?

We mostly communicated directly with the project manager who then spoke with their team. This worked well as it reduced the amount of people we had to deal with and could have one reliable contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had lots of feedback from costumers liking the design.

Describe their project management style, including communication tools and timeliness.

We started off with one contact during the wireframe stages, then got passed on to someone else for the development stages. We realised this was confusing as some co,communication got lost so we requested to work directly with the project manager which worked out better. We communicated mostly through emails and the occasional teams call.

What did you find most impressive or unique about this company?

They helped us with learning how to navigate the site's backend throughout the whole development. They were super quick to respond and make any changes.

Are there any areas for improvement or something they could have done differently?

Some foresight for launch could have helped us as we totally forgot about google analytics and missed out on 2 days worth, maybe a launch pre-check list for their clients. Also a fair amount of pages that weren't linked correctly, which could have been reviewed better, but I appreciate we changed our launch date so they had other projects on.

BACKGROUND

Please describe your company and your position there.

I am the PA and Office Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design?

Our wesbite was outdated and needed to be modernised so we asked Creative Brand Design to help build and design a new website which better reflected our services and vision.

SOLUTION

How did you select this vendor and what were the deciding factors?

Looked for web developers and have previously used CBD for other work. They have been very accommodating and helpful throughout the whole process.

Describe the project in detail and walk through the stages of the project.

After meetings to discuss what we wanted, they put together abase of the website and the structure and have worked with us all throughout the process, advising on what would look good and where, inclusive of providing images. Also advising on what appeals most to our audiance through research and taking on our requests and making them happen in the best possible way.

How many resources from the vendor's team worked with you, and what were their positions?

I had one main person I worked with and was in contact with the whole time until the last stages after it was launched when they have been doing final domain updates.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Everytime we have wanted changes, these have been implemented. We have given big ones and small ones and each time the difference has been astounding. Our Director who hasn't had any input or seen it at any stage, saw it for the first time a few days after launch and he was very impressed.

How effective was the workflow between your team and theirs?

Very effective. We have been in constant commuication and aware of progress at each stage.

What did you find most impressive or unique about this company?

The knowldge and the willingness to help and share what they think is best, even if it meant more work for them. They always wanted the website to be the best it could be as if it were their own.

Are there any areas for improvement or something they could have done differently?

Things could always been done faster, however, the quality fo the outcome and last product is worth the time it has taken.

BACKGROUND

Please describe your company and your position there.

I am one of the directors of an IT and Telecoms software reseller and consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

When we launched the company, we wanted an innovative web site for our clients and leads to look at, to understand the scope of products and services we provide.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to a number of web design agencies via phone and e-mail. Creative Brand Designs provided the best combination of price and portfolio, and we felt they really understood our brief.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a number of 1:1 design sessions after which they created several logos and styleguides. After we selected the logos they created the website in Wordpress, and have assisted us in maintaining and updating the site on an ongoing basis. They also provided us with styleguide materials.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact throughout the development was their creative director, who had a designer working in the background. Further work after the initial scope was delivered was arranged via their studio manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our branded materials (case studies, brochures, etc.) saw an increase in downloads of 70%, meaning that potential customers were much more likely to see the material we had created.

Describe their project management style, including communication tools and timeliness.

We had weekly and sometimes bi-weekly calls with the creative director, and any other communication was via e-mail. After every meeting he followed up with his understanding of what the next steps would be. We were given ample opportunities to review prototypes and select from different options

What did you find most impressive or unique about this company?

Their ability to deliver high-quality websites at an affordable price is impressive. Their case studies fit right in with the vision we had for our company, and they showed they understood us.

Are there any areas for improvement or something they could have done differently?

There were some bugs with the contact form at first but these were quickly resolved.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager at a soft drink company. I handle all the sales, marketing, and product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

After our rebrand, we were looking to move into upmarket venues and needed a new website. 

SOLUTION

What was the scope of their involvement?

Once our rebranding was done in-house, we brought on Creative Brand Design to design the new website. Creative Brand Design created a full in-depth report about our company that included where we were in the market and what we needed to add to the site. The analysis was very thorough. Then, they developed the WordPress site from scratch using the wireframes they created.

What is the team composition?

I was first in contact with a sales teammate, who then passed me along to the product and project managers. 

How did you come to work with Creative Brand Design?

I decided to hire them after I looked at their website, which was very professional. After speaking to their sales teammate, I was confident in their detailed processes and portfolio; I knew they’d be a good company to work with. 

How much have you invested with them?

We invested around £6,000 (approximately $7,000 USD) with Creative Brand Design. 

What is the status of this engagement?

Our engagement with Creative Brand Design was from February–June 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had good feedback about the site’s new design. A lot of users have made favorable comparisons against the previous site. 

How did Creative Brand Design perform from a project management standpoint?

Creative Brand Design was very good at communicating and keeping me updated on their progress. I had some meetings with Creative Brand Design where we discussed the website page-by-page; I was able to make annotations on the site as it was being built. We did have some delays, but they were because we were waiting for images. The back-office work took longer than expected.

What did you find most impressive about them?

Creative Brand Design’s quality of work makes them really stand out. 

Are there any areas they could improve?

I have nothing for Creative Brand Design to improve. 

Do you have any advice for potential customers?

I’d advise future customers to lay out the project clearly. Creative Brand Design will deliver exactly what is requested. 

BACKGROUND

Please describe your company and your position there.

I am the Sales and Marketing Supervisor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

We hired Creative Brand Design to design the branding and website for our juice brand, The Squeezing House.

SOLUTION

How did you select this vendor and what were the deciding factors?

We decided to go with CBD as a result of the incredible work they had done with the Food Republic website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The website needed to be original and visually stimulating, yet with a slick and simple UX/UI design to allow for a very quick understanding from the viewership as to the nature of the product and the steps to contact us for quotation. The 6 steps invoved in this project were as follows:

1. Discover Stage: Where the needs of the brand and website were outlined and the UX and original design was conceived.
2. Wireframing.
3. Design.
4. Development.
5. Content & Tweaks.
6. Launch.

The site is built in HTML, CSS and WordPress.

How many people from the vendor's team worked with you, and what were their positions?

Georgia was the project manager for the website build. Her hard work, quick amendments, advise and guidance were paramount in the turnaround of this website and the hugely succesful product that they have provided us with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Both ourselves and our clients love the updated design and this website has given us a modern base to push the company and our new brand further. We have already started to receive numerous contact forms regarding the product, both directly from the website and via our main distributor, Food Republic.

Describe their project management style, including communication tools and timeliness.

Creative Brand Design was superb at providing a number of fantastic ideas straight off the bat. They were always immediate in their confirmation of receipt of amendments and content/copy changes and their turnaround of these was no less than extremely impressive. Their outlook and approach was extremly professional from start to finish and their patience in allowing us to field new ideas or content changes was highly commendable.

What did you find most impressive or unique about this company?

I think that this company has the perfect balance of a very professional, experienced and versatile staff, who are also youthfull and exciting in their ideas, approach and output. They take time to understand the needs of the company that they are working for, and I highly believe that they could turn their hand to any project or brief.

Are there any areas for improvement or something they could have done differently?

Not off the top of my head, no.

BACKGROUND

Introduce your business and what you do there.

I'm the Chief Marketing Officer for eSmart Systems. We develop, design, and execute solutions that help utilities inspect their critical infrastructure and manage the information on their critical infrastructure using advanced analytics and big data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

When I first started with eSmart Systems last year, I inherited their existing website and online profile. The website was not the best website based on messaging and look and feel. We wanted to implement a digital, mobile-first approach to our marketing strategy, so we went to Creative Brand Design to help us achieve that by first establishing our digital footprint with our website.

SOLUTION

What was the scope of their involvement?

Following our rebrand, Creative Brand Design designed and developed a WordPress website for us from scratch. They used the files that our branding agency provided us as a starting point and delivered a product that made us stand out from our competitors. They integrated the site with our HubSpot instance as well as the other third-party tools that we’re using. 

We started the engagement by showing Creative Brand Design our competitors’ websites. After that, they conducted market research and analyzed our brand to understand what we do as a company. They then worked with us on the wireframes. We had quite a few iterations through the wireframing stage. Once the wireframes were signed off, we then went into the development phase.

Their creative director took control of the site going live and managed the transition because they're also going to be hosting our website. Additionally, they also did post-live testing to make sure that the site works in all formats.

Additionally, Creative Brand Design is also handling our SEO efforts to make sure that our site is optimized.

What is the team composition?

We’ve worked with a creative director, a creative designer, and a project manager from Creative Brand Design.

How did you come to work with Creative Brand Design?

I found Creative Brand Design through my own research. I did my own due diligence and narrowed down our choices to eight providers, and Creative Brand Design stood out.

From our first interaction, we knew that they had a defined approach. We chose them because they customize the sites’ designs based on the client’s brand, which was something that we wanted for us as well.

How much have you invested with them?

We’ve spent £10,000 (Approximately $12,400 USD) on the whole website.

What is the status of this engagement?

We started working together in November 2021, and we’re still working with them on the site’s hosting.
 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any metrics to date since we only launched the site last week. We're still doing post-live testing and are hoping to start promoting the site next week. However, I’m very impressed with Creative Brand Design’s process and the time they've taken to deliver something of really good quality. What they've done for our company is really amazing.

How did Creative Brand Design perform from a project management standpoint?

Creative Brand Design has performed well in terms of project management. They’re always transparent. They walked us through their entire process, provided us with an accurate timeline estimate, and met all of their deadlines.

We typically communicate via email. They do have a system set up for us now for help desk calls and other things, but we haven't started using that yet. They also use various collaborative tools where we can look at their designs and comment on them in real-time. 

What did you find most impressive about them?

I’m most impressed with Creative Brand Design’s cost-effectiveness and transparency. I really like how they provided us with unique designs that match our brand, unlike other companies that just provide cookie-cutter pages that everyone else is already using. We definitely feel like the value we get from Creative Brand Design is fivefold the amount of money we’ve spent on them.

Are there any areas they could improve?

No, I have no complaints.

Do you have any advice for potential customers?

Make sure to ask a lot of questions upfront, and whenever you have more questions, don’t hesitate to reach out to them. It’s also a good idea to be honest about what you do and don’t understand.

BACKGROUND

Please describe your company and your position there.

We are All Things Drinks - an online drinks company that delivers delicious drinks to your doorstep across the UK. I am the co-Founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

We discovered Creative Brand Design (CBD) while doing a google search to help us create our unique website. They also helped us create our brand logo and colours.

SOLUTION

How did you select this vendor and what were the deciding factors?

After looking into a few other companies, we found CBD to be the best at understanding our needs and coming up with a realistic budget for the project and clear demonstration of their abilities to make our dream a reality.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Working closely with our account manager, I am so proud and truly love what they have created for our website - All Things Drinks. The staff are great at understanding what your needs are, turning them into achievable goals and completing them thoroughly. I also really enjoy working with CBD as they seem to love a creative challenge and never say never to any wild idea I may have! They simply help me create that idea into a realistic project and arrange a payment plan to achieve this timely.

How many people from the vendor's team worked with you, and what were their positions?

I work very closely with my account manager - who I absolutely adore! I have also worked with the founder, wireframe specialist and SEO specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They firstly set up our e-commerce platform and worked with us to make sure all the settings were right. The latest project was creating bespoke landing pages which have increased our average time per page as customers can navigate the range in a more visual format.

Describe their project management style, including communication tools and timeliness.

They use their inhouse ticking system which allows for you to set the urgency of the issue and someone is always available to help. The team has also guided me on using various tools to give them comprehensive feedback which speeds up their ability to understand and execute a solution.

What did you find most impressive or unique about this company?

What I like most about them is their ability to understand if something isn't exactly how you want it and fix it in a skilled and empathetic way. There is no blaming or back and forth - simply what needs fixing and they get on with it! I would highly recommend them for anybody looking to develop a website and especially to those who have a vision.

Are there any areas for improvement or something they could have done differently?

From my experience, maybe they could look into growing their team.

BACKGROUND

Introduce your business and what you do there.

I’m the product designer at an innovative coffee brewing company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

We hired Creative Brand Design to develop a website for our product. 

SOLUTION

What was the scope of their involvement?

Creative Brand Design has designed and developed our WooCommerce website to sell our product. The site has a custom-built subscription package that allows users to choose which product they want to subscribe to. Users can also customize the product to fit their needs. 

Creative Brand Design’s team broke down each step of the project — we started with a meeting to discuss the project. Once that meeting concluded, Creative Brand Design provided us with a project scope statement highlighting the services they’d carry out. Creative Brand Design then led a discovery process and researched our market. After that, their team developed the wireframes and completed back- and frontend development. My team provided feedback during each stage of the development process. 

Although the first website is complete, we plan to extend the scope of work to include another website development project. We need Creative Brand Design to develop a website for our sister company.

What is the team composition?

We only had direct contact with the project manager. 

How did you come to work with Creative Brand Design?

We looked into several web developers but liked Creative Brand Design’s team— their services stood out from the competition.  

How much have you invested with them?

We’ve invested £6,000 (approximately $8,000 USD) with Creative Brand Design for the website project. However, we plan to invest another £6,000 (approximately $8,000 USD) on the second project. 

What is the status of this engagement?

Our partnership with Creative Brand Design began in September 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We track site traffic via Google Analytics to see if the new site increases our traffic. 

How did Creative Brand Design perform from a project management standpoint?

Creative Brand Design uses a custom portal to manage the projects — my team has access to it and submit tickets and raise queries. Creative Brand Design generally sticks to budgets and communicates well via email, although communication declined a bit when the project manager was away. 

What did you find most impressive about them?

I was impressed with Creative Brand Design’s portfolio — they’d worked with other subscription-based coffee companies, which reinforced my confidence in Creative Brand Design’s abilities. 

Are there any areas they could improve?

Creative Brand Design should speed up their response time and provide a more comprehensive breakdown at the beginning of each project.

Do you have any advice for potential customers?

I’d advise customers to invest time in finding what kinds of websites they like and taking notes of the user flows and interactions — that information should be relayed to Creative Brand Design. 

BACKGROUND

Please describe your company and your position there.

I am the founder of a short-term rental agency in London. We work with leisure and business travellers in providing them with short let solutions in London.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

I hired Creative Brand Design to fully design and develop my company website and logo.

SOLUTION

How did you select this vendor and what were the deciding factors?

At first, I contacted around 10 companies in UK to design my company logo. I decided to chose Creative Brand Design because they were quick in answering, professional, and the price they offered was interesting. I also liked the work they have done with other companies. Once the logo was finished, I was very happy with the design and the way the work was handled. Therefore, I decided to trust them with my website design as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Below are the 6 phases of the website development: Phase 1 Discovery Phase 2 Wireframing Phase 3 Prototyping & Concept Delivery Phase 4 Development, Extended Operation & Functionality Phase 5 Content & Tweaks Phase 6 Testing & Launching

How many people from the vendor's team worked with you, and what were their positions?

At first, I was in contact with the business development manager. During the whole duration of the project, I was in contact with the studio manager who advised and helped me during all the phases of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I had very positive feedback on the website from partners and clients.

Describe their project management style, including communication tools and timeliness.

I really liked the fact that Creative Brand Design asked me to which level I wanted to be involved in the progress of the project. I found that very professional. Communication was great, and I didn't have any surprises at any stage.

What did you find most impressive or unique about this company?

During the development of the website : their professionalism and the fact that they understood exactly what I was expecting. Creative Brand Design sent me a clear proposal for the project and before starting any work, I had to fill in a very precise questionnaire about the company (audience, target, competition...).

I also liked the fact that everything could be done through their portal. If I had any comment regarding the design or anything, I could just go online and pin a comment or ask for a change, to which they would respond to. I also think that the result is stunning, and correspond to what I was expecting.