CREATION

BACKGROUND

Please describe your company and position.

I am the CEO of PaperSeal

Describe what your company does in a single sentence.

PaperSeal is a shipping supply and decorative packaging retail company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CREATION to accomplish?

• Creation of the new multistore eshop.

SOLUTION

How did you find CREATION?

Online Search

Why did you select CREATION over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CREATION were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Magento V2 e-shop with various customizations such as: 

• Multistore with multi-languages in each store 
• Price tables implementation 
• Adaptation to the mobile version 
• ERP connection 
• Delivery partners' connection 
• Marketing tools adaptation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fully functioning e-shop with no downtime, especially during the Christmas high season.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed professionally, all the bug fixes were provided on time and at no cost. Creation propagates a long-term partnership philosophy for their customers. They invest time to understand business needs and provide solutions for them.

What was your primary form of communication with CREATION?

In-Person Meeting

What did you find most impressive or unique about this company?

They are experts in Magento. Their knowledge of version 2 is impressive.

Are there any areas for improvement or something CREATION could have done differently?

Testing skills could be better.

BACKGROUND

Please describe your company and position.

 I am the CTO of an ecommerce company 

Describe what your company does in a single sentence.

Our company is an Apple Premium Partner in Lithuania.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CREATION to accomplish?

• Migration from Magento 1 to Magento 2
• Make it Fast
• Modernize underlying third-party integrations

SOLUTION

How did you find CREATION?

Previous contract

Why did you select CREATION over others?

• Pricing fit our budget
• Good value for cost

How many teammates from CREATION were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary goal of our project was the migration of our main eCommerce platform from Magento 1 to Magento 2. This was aimed at improving user experience by increasing site speed and enhancing existing funnels and conversion rates. A significant aspect of this migration was separating the backend from the frontend and updating our technology stack. 

Creation team comprehensively rewrote all modules and plugins for Magento 2 compatibility, ensuring smooth functionality transition from Magento 1. We also enhanced and launched MVP features such as B2B and Preorder functionality with Magento 2. To further improve the browsing experience, we chose to implement React (with Next.js) due to its ability to create a dynamic and responsive interface. 

By developing the frontend in React and GraphQL, we effectively decoupled it from the Magento 2 backend, leading to a more robust and scalable system. One of our major challenges was adapting the project scope to a rapidly changing business environment, which we managed by staying flexible and responsive. 

The migration led to improved conversion rates and streamlined internal processes, particularly benefiting our retail staff. Looking ahead, we've laid a solid groundwork for future growth, including a plan to implement a mobile Point of Sale system on Magento 2 in 2024, leveraging our strong backend integration with our ERP system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased ecommerce nps, reduced bounce rate, less technical support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Over the course of the project, we experienced a change in project management which initially led to some delays as the new manager needed time to align with our project's specific needs. Despite this hiccup, the project management was generally good. The team was adaptable and responsive, especially when it came to accommodating the constantly evolving business requirements that contributed to the project being slightly behind its initial launch date. 

The project was delayed, but these delays were largely due to external factors such as the introduction of new vendors and payment types, rather than a shortfall in project management. It's important to note that these changes were crucial for the project's long-term success and were well-handled by the team. A key aspect of our collaboration was the direct communication we had with the development team. 

Given our team's technical expertise, this direct line of communication was invaluable and greatly contributed to the project's overall success. It allowed for more efficient problem-solving and a deeper understanding of the project's technical aspects. 

In summary, while the project did face some challenges, including a change in project management and a delayed launch date due to evolving business needs, the overall management of the project was commendable. The team's ability to adapt to changes and maintain open, direct communication with our technical staff played a significant role in navigating these challenges effectively.

What was your primary form of communication with CREATION?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Probably most impressive thing was that their team had different approach than other that we worked before. We were impressed by their focus on understanding and meeting our specific needs, rather than following one-size fits all approach. Really enjoyed that.

Are there any areas for improvement or something CREATION could have done differently?

I don't have anything on my mind on this right now.