# Core Matters, LLC Core Matters, LLC Reviews (23), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 0 connections joined Core Matters, LLC's Network [Visit Website](https://corematters.com) [Get a Custom Proposal](https://clutch.co/profile/core-matters) **Hire Better People... Faster!** Core Matters helps ops-heavy business leaders build teams that actually stick. We believe most hiring and retention problems don’t come from a lack of effort; they come from a lack of clarity. Unclear roles, inconsistent processes, and reactive decisions create turnover, frustration, disengagement, and stalled growth. Our work exists to change that. Through the Core Fit Blueprint, developed over 20+ years of leadership, training, and real-world application, we provide simple, repeatable systems for hiring, onboarding, and retaining the right people. These aren’t HR policies or one-off workshops. They’re practical tools leaders can run, designed specifically for ops-heavy businesses to solve people problems. The result is more than better hires. It’s aligned teams, stronger leaders, lower turnover, and the confidence to grow. ## Company Information - Minimum project size: $1,000+ - Hourly rate: $300+ - Number of employees: 2 - 9 - 1 Locations: - Franklin, TN (Headquarters) - Founded in 2011 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Branding - 30% Business Consulting - 25% Recruiting - 15% HR Consulting ### Focus Areas - Branding Focus: - 50% Corporate identity - 40% Brand messaging - 10% Brand strategy - HR Consulting Focus: - 25% Company Culture Consulting - 25% Employee Engagement - 25% Employee Onboarding & Termination - 25% Employer Branding - Business Consulting Focus: - 20% Change Management Consulting - 20% Management Consulting - 20% Operational Change Consulting - 20% Strategy Development Consulting - 20% Talent Consulting ### Industries - 25% Business services - 25% Consumer products & services - 25% Information technology - 25% Manufacturing ### Clients - 65% Small Business (<$10M) - 35% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Core Matters, LLC offers services ranging from $5,000 to $250,000, indicating a flexible pricing model. Clients report high value for cost, with significant improvements in hiring processes and employee retention, often citing tailored support and effective project management. **Most Common Project Size**: $10,000 to $49,000 based on 22 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - HR Consulting: $10,000 to $49,000 based on 17 reviews - Business Consulting: $10,000 to $49,000 based on 7 reviews - Recruiting: $10,000 to $49,000 based on 7 reviews - Advertising: $10,000 to $49,000 based on 2 reviews - Branding: $10,000 to $49,000 based on 1 review - Corporate Training & Coaching: Less than $10,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Core Matters, LLC Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.9 - Cost: 4.6 - Willing to Refer: 5.0 ### Top Mentions - Communicative (6 mentions) - High-quality work (6 mentions) - Great project management (5 mentions) - Personable (4 mentions) - Understands their clients' needs (4 mentions) - Well-organized projects (4 mentions) - Accessible (3 mentions) - Easy to work with (3 mentions) - Results-oriented (3 mentions) - Timely (3 mentions) - Helpful (2 mentions) - Knowledgeable (2 mentions) - Proactive (2 mentions) - Puts the customer first (2 mentions) - Unique expertise (2 mentions) - Collaborative (1 mentions) - Great team (1 mentions) - Patient (1 mentions) - Team players (1 mentions) - Trustworthy (1 mentions) ### Review Highlights **Customized Recruitment Solutions** Core Matters, LLC offers tailored recruitment solutions that address specific client needs, helping them overcome unique hiring challenges and achieve desired hiring outcomes. **Heavy Workload for Clients** Clients noted that Core Matters, LLC's program requires a significant time commitment and effort, which can be challenging for businesses with limited resources or time constraints. **Insightful Coaching and Guidance** Clients appreciate the insightful coaching and guidance provided by Core Matters, LLC, particularly from Ryan, which has been instrumental in refining recruitment and business strategies. **Effective Talent Acquisition Strategies** Core Matters, LLC has demonstrated strong expertise in developing effective talent acquisition systems, leading to significant improvements in hiring efficiency and employee retention for multiple clients across various industries. **Strong Focus on Company Culture** Core Matters, LLC emphasizes aligning recruitment processes with company culture, helping clients hire candidates who fit well within their organizational values, leading to long-term employee retention. **Positive Impact on Business Growth** Core Matters, LLC has contributed to business growth for many clients by helping them hire and retain quality employees, enhancing their operational capacity and productivity. **High Client Satisfaction** Clients consistently express high satisfaction with Core Matters, LLC's services, noting significant improvements in hiring processes, employee retention, and overall business performance. **Emphasis on Core Values** Core Matters, LLC helps clients establish and communicate core values, which play a crucial role in attracting and retaining the right talent for their organizations. **Room for Faster Feedback** Some clients mentioned that feedback and responses could have been quicker, especially during critical stages of the engagement, indicating an area for potential improvement. **Comprehensive Training Resources** Clients value the comprehensive training materials and resources provided by Core Matters, LLC, which are instrumental in educating teams on effective recruitment strategies and processes. ### Core Matters, LLC Reviews #### Recruitment Consulting Services for Contracting Company (Featured Review) **The Project** - Services: HR Consulting - Project size: Less than $10,000 - Project length: Jan. - June 2022 **Project Summary**: Core Matters, LLC provided recruitment consulting services for a general contracting company. They helped the client rewrite their job postings and move to a new job posting platform, among other tasks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** HR Manager, Concord General Contracting - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 7, 2022 **Feedback Summary**: Core Matters, LLC's insights helped the client optimize their job postings, automate their job posting efforts, and fill 5–6 key positions in their company. They impressed with the individualized attention they provided as well as their genuine interest in fulfilling the client's recruitment needs. "“I was impressed with the individualized attention that Core Matters, LLC provided us.”" **BACKGROUND** Introduce your business and what you do there. I’m the HR manager for Concord General Contracting, a general contracting company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC? The market, especially in the construction industry, is really tight. We were struggling to get people to respond to our job postings and hire employees. We needed a company that could provide us with recruitment guidance. **SOLUTION** What was the scope of their involvement? Core Matters, LLC provided us with recruitment consulting services. We started the engagement with an initial discussion about their pricing and how the entire process would go. They didn’t actually bring candidates to us — instead, they helped us write the descriptions for our job postings and gave us some pointers on interviewing candidates, using our website to recruit people, and selecting our core values. They trained me on our CEO and they did that through these recordings on their website that gave us pointers about how to go through the interview process, how to hire, how to write job descriptions, how to use your employees to recruit, and all kinds of stuff.  We would also meet once every two weeks to discuss any questions we had regarding the recordings. A lot of times during those meetings that we would do is we would actually go through and write the job posting descriptions together, basically training me how to go through that process without them moving forward. Additionally, Core Matters, LLC helped us move to a different job posting platform. We were previously posting on Indeed and ZipRecruiter, and we used to pay around $20,000 grand just to do all of our job postings. Core Matters, LLC found us a platform where we can post all our job postings for just $138 per month, and the platform automatically feeds all of our job postings to all these other different job posting platforms like LinkedIn. What is the team composition? We’ve worked with Ryan (Founder) and Tammy (Chief of Staff). How did you come to work with Core Matters, LLC? Our CEO actually had found Ryan (Founder) through one of her CEO groups. We interviewed him and ended up bringing them in as our consultant.  How much have you invested with them? We spent around $9,000 for the six-month training. What is the status of this engagement? We worked together from January 2022–June 2022. We may use them again in the future, but for now, the initial coaching is done.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Core Matters, LLC was able to help us optimize the way we write and post our job postings online. Because we didn’t have to manually post all of our job postings on all of these different job posting platforms, we have been able to save a lot of time and money. We were also able to hire 5–6 key positions in our company using the job posting platform that Core Matters, LLC recommended to us. How did Core Matters, LLC perform from a project management standpoint? Core Matters, LLC did a great job at project management. They were really quick to respond throughout the engagement. We primarily communicated through emails and Zoom meetings. What did you find most impressive about them? I was impressed with the individualized attention that Core Matters, LLC provided us. They really cared about us as a company and genuinely wanted us to succeed in our recruiting needs. I also appreciated how responsive and knowledgeable they were. Are there any areas they could improve? No, I have no complaints. Core Matters, LLC did a great job for us. Do you have any advice for potential customers? Make sure to have an open mind. --- #### Talent Acquisition Consulting for Civil Contracting Company **The Project** - Services: Business Consulting - Project size: $200,000 to $999,999 - Project length: Mar. 2023 - Aug. 2024 **Project Summary**: A civil contracting company hired Core Matters, LLC to help them implement talent acquisition systems. The team helped the client choose the proper ATS, helped with recruitment, and wrote job descriptions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President & COO, Petticoat-Schmitt Civil Contracting - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 22, 2024 **Feedback Summary**: Thanks to Core Matters, LLC, the client’s turnover rate decreased by 25%, and their employees grew from 160 to 230. The team’s recommendations were useful, and they kept the client informed through regular meetings. Their approach to coaching and ability to ask probing questions were excellent. ""Ryan asked excellent probing questions and made me think deeply about various things."" **BACKGROUND** Introduce your business and what you do there.I’m the president and COO of Petticoat-Schmitt Civil Contracting. We build roads, public utilities, and other projects. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?We hired them to help us put systems in place for talent acquisition.  **SOLUTION** What was the scope of their involvement?Core Matters, LLC helped us choose the right applicant tracking system (ATS) and trained us to use it. They recommended which jobs board to use and how to set up an ATS. The team also taught us how to recruit using LinkedIn and trained our recruiters and HR department, collaborating with our staff in creating job descriptions and more. We also built review processes and scripts for hiring managers and recruiters. What is the team composition?We worked with three teammates from Core Matters, LLC, including Ryan. One of them helped us with setting up the ATS, handling data entry and output tasks. How did you come to work with Core Matters, LLC?Our CEO attended a meeting where Ryan was featured in a video about hiring people faster. He gave us the video, which was a lead-in to Ryan’s book. I read the book quickly and enjoyed it — I thought the system would work for us, so I contacted Ryan and engaged them. How much have you invested with them?We invested over $237,000.What is the status of this engagement?The engagement lasted from March 2023–August 2024.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We reduced our turnover rate by 25% and increased our employees from 160 to 230.How did Core Matters, LLC perform from a project management standpoint?Core Matters, LLC’s software kept us informed, and we had weekly meetings. They had several meetings, including one with HR managers from various companies. We sometimes got together with other businesses, and it was interesting that we received help from those companies. We listened to some of their problems and stated ours, some of which they had already overcome. We communicated via Microsoft Teams and phone calls.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Ryan was outstanding and was available at any time for individualized coaching. He also helped me with retention strategies. What did you find most impressive about them?Ryan asked excellent probing questions and made me think deeply about various things. He identified the root cause of problems, and we enjoyed those conversations. We were process-driven, and he had a great process that was easy to implement. Incorporating his processes into our processes was well done.Are there any areas they could improve?We could’ve gotten the job descriptions faster.Do you have any advice for potential customers?Read Ryan’s book first, and do all the training. Don’t skip those steps.  --- #### Recruitment Consulting for Financial Planning Company **The Project** - Services: Business Consulting, HR Consulting, Recruiting - Project size: $50,000 to $199,999 - Project length: Jan. 2024 - Ongoing **Project Summary**: Core Matters, LLC provides recruitment consulting services for a financial and retirement planning company. The team has provided a training platform and helped the client establish good hiring processes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Integrator & Chief of Staff, Chamberlin - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 14, 2024 **Feedback Summary**: Thanks to Core Matters, LLC, the client has built a purpose-driven and efficient hiring process. They’ve also become more efficient and implemented an effective approach to hiring. Overall, the team has done great work. They’re highly engaged, consistent, and responsive to the client’s requirements. "“It always feels like we’re a priority to them, and we can rely on that.”" **BACKGROUND** Introduce your business and what you do there.I’m the integrator and chief of staff for Chamberlin. We’re a financial and retirement planning company. I help with planning strategic objectives and holding the leadership team accountable.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?Our main challenge was talent acquisition. We desperately needed a good strategy and solid processes. As a fast-growing company, finding great talent was the best way forward. We had to be quick in the marketplace but weren’t effectively attracting potential candidates, so we needed Core Matters, LLC’s help. **SOLUTION** What was the scope of their involvement?Initially, our HR specialist decided to pursue a different opportunity, and we didn’t have an immediate backfill to pick up the ball and run our recruiting efforts. Core Matters, LLC stepped in and provided us their services — we contracted one of their teammates to facilitate our recruiting process and complement our internal efforts. At present, Core Matters, LLC provides business consulting services. They have a robust training platform and have given us access to a complete learning library that breaks down key concepts and the best practices we should implement. They’ve also provided hands-on training with our HR team, spending time diagnosing our current status. They’ve taken a peek under the hood and walked us through that. What is the team composition?We mainly work with Ryan and Rebecca. How did you come to work with Core Matters, LLC?I met Ryan at a speaking engagement where he gave a presentation about his company, their philosophy, and the needs they supported as consultants. The message resonated with me, and the timing was perfect. We faced talent acquisition issues and beat our heads against the wall over our approach. Meanwhile, Ryan presented a fresh approach and new concepts, piquing my interest. My team and I immediately contacted Core Matters, LLC to engage. They seemed like an amazing fit. How much have you invested with them?We’ve spent around $75,000 on their services. What is the status of this engagement?The engagement started in January 2024, and it’s ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve established purpose-driven and efficient processes. We now have an applicant tracking system (ATS) and have gained efficiencies with templated communications and workflows to manage that funnel. As we transition the HR roles, we’ve come up with a two-pronged approach delineating HR roles. We’ve created two new job positions and filled one of them; we’re in the process of filling the other position. This has been a better solution than the ones we’ve tried before. Overall, Core Matters, LLC has been awesome in setting us up with good job designs for new roles. They’ve helped us benchmark those positions and create good job ads with a message that resonates with candidates better. How did Core Matters, LLC perform from a project management standpoint?We’ve never had communication or timeline issues. Core Matters, LLC has a good structure; they put together a game plan, and we follow it. There’s a lot of note-taking and collaboration, and things are documented throughout the engagement.We routinely touch base, and they’re always available. It’s a same-day service — we pick up the phone, and they respond to our needs. It always feels like we’re a priority to them, and we can rely on that. Most of our communications are done in the ATS, especially during interviews. Other communications are done through email or with their proprietary platform. Everything is in a single point of truth they’ve developed, and we all have access to it. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Ryan is super engaged with our team and has been consistent. Meanwhile, Rebecca has been absolutely instrumental in keeping the ball rolling while we develop a new strategy for our HR team. She’s ready, willing, and able to go above and beyond to help us where they can. What did you find most impressive about them?Working directly with Ryan has been exciting for us. He’s a visionary and wants to be directly involved. We enjoy working together because we push each other’s boundaries a bit. Overall, we’ve been satisfied with the partnership and enjoy working with them. We love them, and they serve as an extension of our team. Are there any areas they could improve?No, there aren’t any. Do you have any advice for potential customers?Don’t hesitate — make the call and get started. The sooner you start, the better off you’ll be. --- #### HR Consulting Services for Design & Remodeling Company **The Project** - Services: HR Consulting - Project size: $10,000 to $49,999 - Project length: Feb. - May 2022 **Project Summary**: A design and remodeling company hired Core Matters, LLC to improve their hiring process. The team provided consulting services to help the client find qualified candidates quickly. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Operations, Schloegel Design Remodel - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 23, 2024 **Feedback Summary**: Thanks to Core Matters, LLC, the client hired 16 new employees, 14 of whom stayed with the client. The team managed the engagement effectively and completed tasks on time and budget. Their resources were great to work with and truly improved the client’s approach to finding and hiring employees. "“We achieved great results with them.”" **BACKGROUND** Introduce your business and what you do there.I’m the director of operations at Schloegel Design Remodel.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?Our company struggled to hire qualified candidates and wasn’t hiring fast enough to meet our needs. As a result, we hired Core Matters, LLC, as consultants to help us with our hiring process.  **SOLUTION** What was the scope of their involvement?We started with an initial consultation where Core Matters, LLC described the services they provided. Then, we sat down as a group and decided it was worth the investment. After that, they provided us with HR consulting services. What is the team composition?We mainly worked with Ryan (CEO) and Tammy (Former Chief of Staff & Business Coach). How did you come to work with Core Matters, LLC?An external marketing consultant recommended them to us. We had a great relationship with the marketing team and trusted their judgment. How much have you invested with them?We spent around $10,000. What is the status of this engagement?The engagement lasted from March–June 2023.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We hired 16 new employees in 2023 after our training with Core Matters, LLC — 14 of them are still with us today. On top of that, Core Matters, LLC helped us track our hiring metrics. How did Core Matters, LLC perform from a project management standpoint?Core Matters, LLC delivered on time and within budget. If anything slowed down the process, it was us since we had a lot to work through. We mainly communicated with the team through email and Zoom meetings.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Ryan was easy to work with and had a great personality. He challenged our way of thinking about the hiring process. He truly helped us work through our issues. What did you find most impressive about them?We achieved great results with them. Are there any areas they could improve?I requested that they bookmark more lessons in their training modules. This way, if we wanted to go back to a lesson, we had a way of flagging it. For context, we had a training module with action items that had to be done every two weeks. Do you have any advice for potential customers?If you’re struggling with hiring, Core Matters, LLC’s services are worth the investment. It’s not just about writing job descriptions or posting job ads. They offer a total revamp and marketing scheme for potential new hires. In our case, they completely changed how we looked at hiring from top to bottom. --- #### HR & Business Consulting for Construction Company **The Project** - Services: Business Consulting, HR Consulting - Project size: $200,000 to $999,999 - Project length: Apr. 2022 - Ongoing **Project Summary**: Core Matters provides HR and business consulting for a construction company. The team has helped and consulted the client on restructuring the HR department, hiring process, and employee retention strategy. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** President & EVP, S&R Enterprises LLC - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 21, 2024 **Feedback Summary**: Core Matters's consulting has allowed the client's company to grow from 200 to over 450 employees, and their management team has grown from 65 to over 90 in a year. Core Matters communicates through weekly meetings via Zoom and Microsoft Teams and is flexible to adapt to the client's schedule. "“I'd give Core Matters a 9 out of 10.”" **BACKGROUND** Introduce your business and what you do there.I’m Steve Burkholder, the president and COO of S&R Enterprises, LLC.I'm Mark Yerke the EVP of S&R Enterprises. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters?We hired Core Matters as a business consultant to assist in organizing and structuring S&R Enterprises for the future development of the company. We needed support for when myself, Steve, retires and exits, as well as the next generation of Mark taking over and, ultimately, Mark exiting and creating longevity for our company. **SOLUTION** What was the scope of their involvement?Core Matters has assisted us in restructuring the organization of the company and the HR department. Core Matters, LLC has assisted us in specific areas of our company, including our hiring process, employee retaining process, and marketing. We started meeting on a weekly basis after executing a contract and agreeing on the terms. Initially, I met with Ryan myself for the first 3 or 4 weeks. We still meet weekly 2.5 years later. What is the team composition?We’ve worked with up to three teammates from Core Matters, including Ryan. How did you come to work with Core Matters?I met Ryan when I was a member of the Steel Erectors Association of America's board. I enjoyed working with him, and we also hired the team on a colleague's recommendation. How much have you invested with them?We spend $10,000 a month. What is the status of this engagement?We started working together in April 2022, and the engagement is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I'd give Core Matters a 9 out of 10; nobody gets a 10 in my book. Ryan's ability to get us to change and restructure our thinking process has allowed us to grow to a company of over 450 employees from about 200. We've also retained employees at a higher level: a year ago, we had 65 employees on our management team, and now we have over 90. Our ability to hire and maintain employees has significantly improved.How did Core Matters perform from a project management standpoint?Core Matters delivers on time and within budget. The team communicates well with us and is very flexible. As a construction company, we need time to pivot, and Ryan and his team always make time for us. We have weekly meetings via Zoom and Microsoft Teams. We also use emails, texts, and phone calls. Ryan is in the process of implementing Beekeeper and a couple of other platforms. Are there any employees from the service provider's team that you would like to give a shout-out to in this review? Ryan is a professional and caring individual. He sees the forest through the trees in an organization. He listens and adapts to the needs of individuals in that organization so that the company grows together and becomes stronger. He's a great relationship person. Are there any areas they could improve?The biggest area Core Matters can improve is understanding that a structured system has to have a human aspect. If you lose the human aspect of a procedure or policy, you won’t be as effective as you could be. Do you have any advice for potential customers?Be open. A lot of times, business owners are stuck in their ways and aren’t open to how an outside service provider can affect change. Leave your ego at the door and just listen. By doing that, you'll find an ally in Core Matters.  --- #### Hiring Procedure Creation for Ecological Service Provider **The Project** - Services: Branding, Business Consulting, HR Consulting, Recruiting - Project size: $10,000 to $49,999 - Project length: July 2024 - Ongoing **Project Summary**: Core Matters, LLC has helped an ecological service provider create procedures for a more targeted and easier hiring process. The team provides the client with an interface and recommends useful hiring tools. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner & Principal, Goddard Consulting LLC - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 17, 2024 **Feedback Summary**: Thanks to Core Matters, LLC, the client’s company has grown and filled all roles. The candidates they’ve hired are also a great fit for their company culture. The team has a top-notch project management approach and professional communication. Their resources also understand interpersonal dynamics. "“Their team is the best.”" **BACKGROUND** Introduce your business and what you do there.I’m the owner and principal of Goddard Consulting LLC, an ecological service provider. We do permitting work for ecologically sensitive development projects that could affect wetlands, ponds, streams, and endangered species habitats.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?We hired Core Matters, LLC, for their hiring consulting services.  **SOLUTION** What was the scope of their involvement?They’ve helped us create procedures to make our hiring process easier and more targeted. We aim to reduce turnover and ensure the right fit for new hires. They have a web-based interface we can use to track our progress. They’ve also referred software for screening resumes. What is the team composition?We mainly work with Ryan (CEO), who is our main point of contact and acts as a consultant. He has a support team behind him, but we only deal with him. How did you come to work with Core Matters, LLC?Core Matters, LLC was a secondhand referral. We worked with a small business consultant who recommended a book that Ryan co-authored. I read the book, and Ryan did a fantastic job with the book. The book made me research and learn more about Ryan. I got a hold of him and hired Core Matters, LLC to help us with our hiring problems.How much have you invested with them?We’ve invested around $20,000.What is the status of this engagement?The engagement started in July 2024, and it’s ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? When we first hired Core Matters, LLC, we had about 15 teammates and many spots to fill. After engaging with the team, we’ve doubled the size of our company — our vibe and culture has become super strong. The candidates that have come in have been a great fit for us. We haven’t had any misses yet, so the process works. It takes some effort to implement Ryan's program, but it pays dividends. I’ve hired an assistant to implement it, and it’s the best thing we’ve done. Now, our company is rocking and rolling in a way it couldn’t before.How did Core Matters, LLC perform from a project management standpoint?Core Matters, LLC is at the next level in terms of project management. Ryan is a professional communicator, and all our conversations are gracious and kind. He’s firm in motivating us to do the right thing. Overall, his communication is 10 out of 10. To communicate, we use Zoom.What did you find most impressive about them?Core Matters, LLC understands people dynamics in the workplace. They understand how people operate and hold us accountable for following through on tasks. When we do that, the results are evident. I can’t imagine engaging with any other team — their team is the best.Are there any areas they could improve?No, there aren’t any. Do you have any advice for potential customers?Core Matters, LLC has two levels of services. There’s a cheaper, self-paced version, but we’re paying for the personalized coaching from Ryan — it’s better than the cheaper version. Navigating the program by yourself isn’t as good. --- #### Hiring System Game Plan for Warehousing & Storage Company **The Project** - Services: HR Consulting, Recruiting - Project size: Less than $10,000 - Project length: Apr. 2024 - Ongoing **Project Summary**: Core Matters, LLC has helped a warehousing and storage company create a hiring system game plan. The team assists the client with tasks like writing job descriptions and interviewing and hiring candidates. **Review Rating**: 3.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Head of Growth, Warehousing & Storage Company - Industry: Business services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 17, 2024 **Feedback Summary**: Thanks to Core Matters, LLC, the client has hired five employees. The team manages the engagement well and provides useful tools for the client. They communicate effectively and are responsive to the client’s requirements. Overall, they truly understand the client’s business needs.  "“They understand our needs.”" **BACKGROUND** Introduce your business and what you do there.I’m the head of growth of a warehousing and storage company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?We needed help with our HR and recruiting processes. **SOLUTION** What was the scope of their involvement?Core Matters, LLC has helped us create a game plan for our hiring system. We’ve reviewed their game plan, including understanding our business, writing job descriptions and ads, and interviewing and hiring candidates. We’re still using their services and haven’t completed the game plan. What is the team composition?We mainly work with Ryan (CEO). How did you come to work with Core Matters, LLC?We found Core Matters, LLC at an industry conference where Ryan spoke. I chose them over their competitors because of their strategic and cultural approach.How much have you invested with them?We spend around $5,000 per month. What is the status of this engagement?The engagement started in April 2024, and it’s ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Core Matters, LLC has helped us hire five employees. How did Core Matters, LLC perform from a project management standpoint?Their integration has been good, and their website and game plan have useful tools. We’ve done what we need to do. To communicate, we use phone calls. Ryan also has a video and audio tool to record training sessions and answer questions.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Ryan was great at answering critical questions to understand our business better. What did you find most impressive about them?They understand our needs. Are there any areas they could improve?No, there aren’t any. Do you have any advice for potential customers?Be patient with their process; don’t be in a hurry. --- #### HR & Recruiting Consulting for Electrical Services Company **The Project** - Services: HR Consulting, Recruiting - Project size: Less than $10,000 - Project length: Apr. - Sep. 2022 **Project Summary**: Core Matters, LLC provided recruiting and hiring consulting for an electrical services company. They helped create new job descriptions and the collateral the client needed to attract high-quality candidates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Owner, Mr. Electric of San Antonio & Austin - Industry: Consumer products & services - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 17, 2024 **Feedback Summary**: Thanks to Core Matters, LLC’s work, the client reduced their yearly turnover from 30% to 7%–8%. The team was highly responsive and communicative through email, phone calls, and Zoom. They answered all questions and provided access to third parties in similar roles, accelerating the process. ""Core Matters, LLC was the most responsive vendor and partner we have worked with."" **BACKGROUND** Introduce your business and what you do there.I’m the co-owner of Mr. Electric of San Antonio and Austin, Texas. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?We needed help with our recruiting and hiring pipeline and practices. We wanted to take a look at them and make adjustments to be more successful. **SOLUTION** What was the scope of their involvement?Core Matters, LLC helped us build all new job descriptions and create the materials and collateral we needed to attract high-quality candidates. They helped us understand the personality traits of the people we should be hiring.The engagement was multifaceted. We had one-on-one sessions with Ryan and his team to learn about what we needed. In parallel, we got hooked up on their process and website to learn about a robust recruiting strategy and how to implement it. they taught me so that I could help teach others within our team.What is the team composition?Ryan was involved in the project. I also worked one-on-one with a coach.How did you come to work with Core Matters, LLC?Core Matters, LLC was referred to us. We have a franchisor, and I asked for help. They went out looking for companies that could help with the issues we were seeing and connected me with Core Matters, LLC.In conversation with Ryan, it became apparent that they had a novel approach. They understood recruiting and hiring really well. Ryan had a compelling argument. He suggested we stop focusing on hiring people who weren’t the right fit and figure out what the right fit was for us. Then, we could set things up to attract that type of individual.How much have you invested with them?We spent around $5,000.What is the status of this engagement?We worked together from April–September 2022. I still have access to their resources. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Core Matters, LLC helped us create the marketing materials we needed to attract high-quality candidates. We couldn’t have gotten results without having someone help us build those things. There were 6 or 8 people who found us because of the work we did with Core Matters, LLC.Since we started working with Core Matters, LLC, our turnover has reduced from about 30% a year to single digits (about 7 to 8% per year). We’ve grown from a team of 15 electricians to 25. How did Core Matters, LLC perform from a project management standpoint?They delivered on time and within the budget. We communicated through phone calls, email, and Zoom. They were very responsive to our emails. If I ever had a question or needed to reach out, I used phone calls or email, and I got a response right back. We also had video calls twice a week.Ryan was intimately involved in the project. I engaged with him many times, and he was helpful if I had any questions. I also worked one-on-one with a coach. We had multiple sessions every week. We could also engage with other people in similar roles who had similar issues, which allowed us to make progress very fast. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I’d like to give a shout-out to Ryan.What did you find most impressive about them?Core Matters, LLC was the most responsive vendor and partner we have worked with. They were the ones I had the most positive feelings toward. This was one of the most intensive programs and partnerships I've had in the six years I've operated my business. They were a great partner. Are there any areas they could improve?I wish other people knew about them. It was a significant investment of time and energy to get the most out of the engagement. Their program isn’t for the faint of heart. It’s not for someone who thinks they can do this in their spare time. You need to dedicate a significant portion of your time to make a difference in your business.Do you have any advice for potential customers?Be ready to invest a significant amount of time. --- #### HR & Business Consulting for Insurance Company **The Project** - Services: Business Consulting, HR Consulting - Project size: $10,000 to $49,999 - Project length: Jan. - Mar. 2023 **Project Summary**: Core Matters provided HR and business consulting services for an insurance company. The team helped the client develop and implement their company's core values and refine their hiring approach. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Sales & Operations, Employee Benefits International (EBI) - Industry: Insurance - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 16, 2024 **Feedback Summary**: Before working with Core Matters, LLC, the client lost 75% of their employees and had challenges with their turnover rate. The client has lost one employee after going through Core Matters' program. The team provided a vast video repository and communicated via email and in-person meetings. ""Core Matters, LLC had a repository of videos that were exhaustive and easy to navigate."" **BACKGROUND** Introduce your business and what you do there.I’m the VP of sales and operations at Employee Benefits International. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?We needed help strategizing and creating our organization's core values. We had existed as an organization for over 10 years without having defined core values in a written format. We also needed help developing a stronger work culture for our existing employees and a recruiting culture to find the right employees for our organization. We were exclusively an in-office organization and worked with Core Matters in the midst of the COVID-19 pandemic when many employees weren't excited about coming into an office. We wanted to develop and refine our culture so employees would like to come into the office and enjoy the atmosphere. **SOLUTION** What was the scope of their involvement?Core Matters helped us refine our hiring approach to find employees that fit our culture. The team helped us create our company's core values and, more importantly, how to implement and live them daily.What is the team composition?We worked with Ryan and another teammate.How did you come to work with Core Matters?Core Matters, LLC was a referral, and we vetted them carefully. We don't typically get into relationships with vendors lightly. Core Matters, LLC came highly recommended, and we had some preliminary calls with them and tried them out before we bought the service. We had a good feeling going into our engagement.How much have you invested with them?We spent $22,000.What is the status of this engagement?We worked with them from January–March 2023. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We’re a small boutique organization. When we started working with Core Matters, LLC, we had challenges with our employees' turnover rate and hires that didn't last for various reasons. After going through Core Matters, LLC's 90-day program, we attracted the right type of employees who thrive in our culture. We were also able to retain those employees, and our turnover rate was dramatically better.Two years before undergoing Core Matters, LLC's program, we lost 75% of our employees. We've only lost one employee since then.How did Core Matters perform from a project management standpoint?Core Matters, LLC provided a multifaceted communication process, typically via email. We had video sessions and face-to-face meetings since Ryan was in the same town. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I want to highlight Ryan's work.What did you find most impressive about them?Core Matters, LLC had a repository of videos that were exhaustive and easy to navigate. If I needed to refresh on a principle, concept, or philosophy that Ryan taught us during the program, I could go back into that repository and grab it. I still receive emails from Ryan as a follow-up refresher on concepts that were taught during the program.Are there any areas they could improve?The principles taught during the program were so voluminous that sometimes, I got lost in the sea of information. That was because I couldn't keep up with having two full-time jobs and going through the program simultaneously.Do you have any advice for potential customers?Core Matters, LLC provides a lot of content that isn't fluff. To get the most out of it, you must be able to concentrate fiercely, focus on the matter, and give it your all. The team holds you accountable, so if you have an assignment and a week to do it, they’ll call you if you don’t finish it the following week. Core Matters, LLC takes work seriously, and you get serious results. --- #### Hiring Consulting for Environmental Consulting Company **The Project** - Services: HR Consulting, Recruiting - Project size: $10,000 to $49,999 - Project length: July 2024 - Ongoing **Project Summary**: Core Matters provides hiring consulting services for an environmental consulting company. The team supports the client's hiring process to ensure they bring in professionals who meet their company's values. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Employee Experience Director, Environmental Consulting Co - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 15, 2024 **Feedback Summary**: Thanks to Core Matters' support, the client has hired six professionals in three months, which represents a 20% company growth. The team meets expectations and offers a good perspective on the client's questions. Core Matters, LLC communicates well via email, Zoom, and, occasionally, phone calls. ""Core Matters communicates well with us."" **BACKGROUND** Introduce your business and what you do there.I'm the employee experience director at an environmental consulting company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?We needed hiring consulting and support because we were in the process of hiring multiple professionals and wanted to ensure we were doing it correctly. **SOLUTION** What was the scope of their involvement?Core Matters consults us on our hiring practices to ensure that the teammates we invite to work with us fit our company's core values and goals. We're currently enrolled in the team's 18-month program, and they're available for questions.What is the team composition?We work with Ryan and Rebecca.How did you come to work with Core Matters, LLC?Core Matters was a referral from our business coach. The team came in highly recommended.How much have you invested with them?We've spent around $15,000.What is the status of this engagement?We started working with Core Matters, LLC in July 2024, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Thanks to Core Matters, LLC's support, we've hired six professionals in three months, representing a 20% company growth.How did Core Matters, LLC perform from a project management standpoint?Core Matters communicates well with us via email, Zoom, and, occasionally, phone calls. The team has also been working on many subprojects, and all of them have been great.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Ryan does an excellent job with all of his advice. He always gives us perspectives on the questions and problems we bring him, making our decision-making much easier.Are there any areas they could improve?Occasionally, a request might take a couple of days before I hear back from a teammate. I usually hear back from Core Matters, LLC within a week, but sometimes it takes a few days. --- #### Recruitment Coaching & Revamp for Disaster Restoration Co **The Project** - Services: HR Consulting, Recruiting - Project size: $50,000 to $199,999 - Project length: Sep. 2022 - Feb. 2024 **Project Summary**: A disaster restoration company hired Core Matters, LLC to revamp their recruitment process. The team’s tasks included training and coaching the client in hiring technicians, managers, and sales representatives. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner & General Manager, PuroClean Disaster Restoration - Industry: Consumer products & services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 11, 2024 **Feedback Summary**: Thanks to Core Matters, LLC, the client successfully recruited four technicians, laborers, and two external sales representatives. The team managed the project well and was always accessible to the client. They were timely and had great resources for training. Overall, the partnership was a success. "“Core Matters, LLC’s biggest strength was their unique and comprehensive perspective on the recruitment industry.”" **BACKGROUND** Introduce your business and what you do there.I’m the owner and general manager of PuroClean Disaster Restoration.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?I hired Core Matters, LLC for our HR, coaching, and training needs. Simply put, they helped us revamp our hiring process from start to finish. **SOLUTION** What was the scope of their involvement?Core Matters, LLC overhauled our recruitment process and the entire funnel. Then, they trained us and gave us tools to do things ourselves. We were looking to hire entry-level technicals, production managers, middle managers, and external sales representatives. The team coached us in drafting job descriptions. We did many tasks ourselves, but they taught us key elements. Our team then customized these elements.Moreover, Core Matters, LLC helped us revamp our company voice. They assisted in renewing our core values, purpose, and mission, which we conveyed in the job description for potential candidates.What is the team composition?We worked with Ryan (Founder) and Tammy (Chief of Staff). How did you come to work with Core Matters, LLC?They had a presentation at a convention or a regional meeting. I followed up with them at the end of the meeting. I chose them because they had a unique approach to the hiring process in the construction industry. We needed to change our own approach to the recruitment, vetting, hiring, and onboarding process, and the team had a good process for that.How much have you invested with them?We invested over $50,000. What is the status of this engagement?The engagement lasted from September 2022–February 2024.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? With Core Matters, LLC, we found four technicians, construction laborers, and two external sales representatives. How did Core Matters, LLC perform from a project management standpoint?They always communicated well and were available as needed between scheduled sessions. They also had a great online training portal and were always on time. We used Zoom calls for coaching and communication, as well as emails and phone calls as needed. We also had access to their resources and training videos.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Tammy was great. What did you find most impressive about them?Core Matters, LLC’s biggest strength was their unique and comprehensive perspective on the recruitment industry. Skills were secondary; they recruited based on the candidates’ fit for our culture. This approach was great because even if the candidates were skilled, they wouldn’t stay with us if they didn’t fit our culture.Are there any areas they could improve?They could’ve done more for us instead of just coaching us. We were stalled in getting some products done. They could’ve jumped in and done more for us when they recognized that. That would’ve been helpful.  Do you have any advice for potential customers?Figure out what you’re looking for in a candidate’s personality. You can train them for their skills, but you can’t change their personality — that’s what you have to figure out.  --- #### Business Consulting & Recruiting for Remodeling Co **The Project** - Services: Business Consulting, Recruiting - Project size: $10,000 to $49,999 - Project length: Nov. 2023 - Ongoing **Project Summary**: Core Matters, LLC has provided business consulting services for a remodeling company. The team has helped the client hire people, develop a vision statement, and create core values, job descriptions, and ads. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 3.5 - Willing to Refer: 5.0 **The Reviewer** President, Gehman Design Remodeling - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 11, 2024 **Feedback Summary**: Thanks to Core Matters, LLC, the client has written a purpose, vision statement, core values, job descriptions, and interview questions. The team has worked closely with the client and responded to the client's needs. The team's understanding of the client's culture and core values has stood out. ""They get to the heart of the business: people and relationships."" **BACKGROUND** Please describe your company and position.I am the President of Gehman Design RemodelingDescribe what your company does in a single sentence.Full service design build residential remodeling of Whole House Remodels, Additions, Kitchens & Baths **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Core Matters, LLC to accomplish?Hire the right people the first timeDevelop vision statement and core valuesTurn business over to my sons so I can retire by the end of 2025 **SOLUTION** How did you find Core Matters, LLC?PodcastsWhy did you select Core Matters, LLC over others?High ratingsGreat culture fitCompany values alignedHow many teammates from Core Matters, LLC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.PurposeTo always deliver an enjoyable and rewarding experience for our clients, trade partners, and team membersVisionWe're dedicated to our team's growth as we work hard to "WOW" our clients by passionately remodeling their houses into a place where memories are made.ValuesElevate Excellence: Continuously enhancing service, team, and client experience.Embrace the Process: Better systems and processes to support our team and delight our clients.Empower Each Other: Developing the dreams of our clients and each other while building a strong foundation for life and business.Engineer "WOW!": Exceptional experiences through exceptional transformations.Job Descriptions and ads that use our Core Values to bring the right applicants with questions to help us interview to hire the right people **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We now have written Purpose, Vision Statement, Core Values and some Job Descriptions along with interview questionsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Ryan had been hands working with our family management team the whole time. He has his act together but there's a lot of work for us to do that we often have a hard time keeping up with. Ryan caters our meetings to work on what we need at the time, such as we need to hire for a certain position so we focus on writing the job description. Based on the job description, Ryan and his team write the hiring ads to post online. Ryan is very passionate about culture fit and using core values to create the culture we want.What was your primary form of communication with Core Matters, LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Core Matters, LLC is the perfect name for this company. What they understand about culture and how to go about teaching us how to create our team goes beyond everyday business. They get to the heart of the business: people and relationships. This goes for owners / managers, team building and clients. Without each of these there wouldn't be a business.Culture has always been important to me, but we never had any of it in writing. I now better understand that value of being clear on what we want our culture to be and using that to create our team to work together toward a common goal. I believe Core Matters does a great job of helping business owners and management teams understand the value of culture for their business.Are there any areas for improvement or something Core Matters, LLC could have done differently?The accountability calls are a good idea. They can be great or they can feel like, why am I on this call when I should be doing something else. Having more people on the call is generally a key to making the calls good. I'm not sure how to get everyone to understand that their presence on the calls is important for them and necessary for the rest of us --- #### Recruitment Self-Study Materials for Repair & Maintenance Co **The Project** - Services: Corporate Training & Coaching - Project size: Less than $10,000 - Project length: Oct. 2022 - Jan. 2024 **Project Summary**: A repair and maintenance services company hired Core Matters, LLC to use their self-study materials. The client’s goal was to improve their technical recruitment processes by learning new hiring strategies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Owner, Mr. Handyman - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 29, 2024 **Feedback Summary**: Core Matters, LLC delivered great work; the client learned much from the study materials, and the time spent learning was valuable for the client. The team met their deadlines, and their strategies for dealing with recruitment challenges were impressive. Overall, the engagement was a success. "“They had well-thought-out strategies and recommendations.”" **BACKGROUND** Introduce your business and what you do there.I’m the owner of Mr. Handyman, a franchise with full-time service technicians and carpenters. They go to various homes and businesses to do repairs or provide maintenance services. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC?It was challenging to find technicians, so I used Core Matters, LLC to do it.  **SOLUTION** What was the scope of their involvement?I used study materials provided by Ryan (CEO) and another teammate to train myself to be better at recruitment. I signed up for the study materials, watched videos, and read the documents that they produced. They had available times when I could participate in group discussions via Zoom. After some time, Tammy (Chief of Staff) did a one-on-one consultation with me. What is the team composition?It was a self-study program, so I was the only one primarily involved in the process. I interfaced with Tammy later in the process. How did you come to work with Core Matters, LLC?I learned about them at a corporate convention. How much have you invested with them?I spent more than $300 per month, not including the other things I purchased. What is the status of this engagement?The engagement lasted from October 2022–January 2024.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I learned a great deal and found the process 100% valuable for the 16 months I spent studying their materials. The quality of their work is excellent. How did Core Matters, LLC perform from a project management standpoint?They met any deadlines they had. Most of the process was self-study, so I drove the process of my learning. To communicate, we used emails; I also had the opportunity to participate in Zoom meetings.What did you find most impressive about them?What impressed me the most was their strategies for dealing with problems in the recruitment process. They had well-thought-out strategies and recommendations — the training materials they developed were great.Are there any areas they could improve?No, there weren’t any. Do you have any advice for potential customers?Set aside the time to review the materials. There’s a great deal of information there, so make sure you have the time to review it.  --- #### HR Recruitment Services for Construction Company **The Project** - Services: HR Consulting - Project size: Confidential - Project length: Sep. - Dec. 2022 **Project Summary**: Core Matters, LLC provided HR recruitment services for a construction company. The team helped the client with their employee tracking system, content development efforts, and job ad publication. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Controller, The Alan Group, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 3, 2023 **Feedback Summary**: The client improved their processes seamlessly, thanks to the tracking system that Core Matters, LLC implemented. The team was highly responsive, and internal stakeholders were particularly impressed with the vendor's accuracy, transparency, and leadership skills. ""They delivered what they promised in their original quote."" **BACKGROUND** Please describe your company and your position there. I'm Controller at a mid-sized Construction company specializing in General Contracting and Construction Manager. I wear other hats that involve HR, recruiting, marketing, social media, etc. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Core Matters, LLC? We were struggling to find qualified talent for our growing company. We had placed ads on the job boards online; however, our job ads were not successful in bringing the right people to our team. **SOLUTION** How did you select this firm and what were the deciding factors? We were recommended to Core Matters to help solve our recruiting problem while also keeping retention high. We read through their website and videos and liked hearing a new way of thinking. We thought it would be worth the 3 month consultation and meetings. Describe the project in detail and walk through their service package. Core Matters helped us navigate our employee tracking system with better content in order to allow only qualified applicants to our email. They helped us write new job ads to attract the exact people we were looking for. Together we created a company branding by discussing what makes us tick and what's important to our culture. We also established new core values, vision statement and purpose statement that we continue to discuss each quarter with our team, and reward members who achieve the values. Essentially, Ryan and Tammy taught us a new way of thinking, less business-oriented and more people-oriented. How many resources from the vendor's team worked with you, and what were their positions? We worked one-on-one with both Ryan and Tammy to walk through the process from beginning to end. There were zoom calls, email discussions for many topics we were training on, and help with writing job ads and any coaching questions. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? We are able to better understand and navigate the employee tracking system. We write our job ads and descriptions for open positions with the employee in mind, what's in it for them. After many months and postings for a certain position we were finally able to hire exactly the right person. When asked why he chose our company, he said the job ad was completely different from anything he had ever seen before and he had to apply and see what we were about. How effective was the workflow between your team and theirs? The communication was always prompt and answered or assisted our needs. Very responsive. What did you find most impressive or unique about this company? Ryan took a lot of one-on-one time with our owner to figure out who we are as a company. That helped us define our core values for our employees and any future employees. We were also able to finally write and communicate our vision and purpose statements with our staff. It changed the way the leadership team thinks with regard to hiring. Are there any areas for improvement or something they could have done differently? We enjoyed all the experience and knowledge they were able to share of their other success stories. I believe they delivered what they promised in their original quote. --- #### HR Services for Plumbing Services Company **The Project** - Services: HR Consulting - Project size: Less than $10,000 - Project length: June - Sep. 2022 **Project Summary**: A plumbing services company needed help recruiting and training people. Core Matters, LLC provided HR services, gave feedback, and helped evaluate the candidates’ culture fit and experience. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** General Manager, Plumbing Services Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 7, 2022 **Feedback Summary**: The client introduced several best practices from Core Matters, LLC’s suggestions. Thanks to the team’s guidance, there was an increase in business. Moreover, they managed the project seamlessly, fixed issues quickly, and were good at answering questions and responding immediately via email. "“The workflow was good, and they did an excellent job.”" **BACKGROUND** Introduce your business and what you do there. I’m the general manager of a same-day plumbing service, repair, and installation company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC? We needed to change and grow with the times. Since we were in a high-cost living area, recruiting and training people was challenging, so we needed help. **SOLUTION** What was the scope of their involvement? We initially had all our job descriptions; we had a third-party service provider helping us with that. Core Matters provided additional feedback and helped us reduce our extensive phone screening from 16–17 questions to five. We started looking at the culture fit to see if the candidates could join and fit in with the team. After that, we evaluated their experience. What is the team composition? We just worked with Tammy (Chief of Staff). How did you come to work with Core Matters, LLC? Our CEO introduced them to me. He came across a podcast, or somebody referred Core Matters to him. Afterward, I reached out and took over. How much have you invested with them? We spent $9,000. What is the status of this engagement? We worked with them from June–September 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? It’s hard to put the finger on our success, but we’ve seen an increase in business. Now, we introduce employees to the leadership style, which is something unique we’ve added from our training with Core Matters. We also focus more on referrals; we give $500 for a referral and recognize the milestone publicly instead of just adding it to their check. In general, we’ve added some good ideas from their training and cascaded them into our own practices. For example, we used to concentrate on the things that could disqualify a candidate instead of recognizing what was important. We started interviews under the impression that the person wouldn’t pass, having a bias. We now get plumbers involved so we have a panel interview to hire potential teammates. Also, our break-up letters are cleaner and more direct, and we stay in contact with candidates that get placed on the bench. Additionally, we’ve started leaning toward social media. How did Core Matters, LLC perform from a project management standpoint? They went at their own pace. If we had questions, they were good at answering. They had a weekly rhythm, and if we had to explore something further, there were ways to do that. We gave them access to Greenhouse, our applicant tracking system. We needed help a couple of times because we couldn’t enroll, but they fixed the issues promptly. They also got back to us immediately and quickly replied to us via email. What did you find most impressive about them? The portal was easy to navigate and kept track of progress. Overall, the workflow was good, and they did an excellent job. Are there any areas they could improve? They asked for access to our Greenhouse, but we didn’t see them doing anything with it. We also found that plumbers had their own underground network to show their work and share ideas, similar to social media. We didn’t mind sharing that with them, but they didn’t help much on the peer side; they just helped us with the prescreening questions and the cultural fit. Do you have any advice for potential customers? You must be committed and set time aside, or you can get behind. Don’t underestimate the volume of work involved in going through the videos. I had two and a half weeks where I was so busy I didn’t do anything, and I lost the rhythm of the regular training. In summary, you’ll get what you put into it, not what you pay for. --- #### Recruitment Consulting Services for Contracting Company **The Project** - Services: HR Consulting - Project size: Less than $10,000 - Project length: Jan. - June 2022 **Project Summary**: Core Matters, LLC provided recruitment consulting services for a general contracting company. They helped the client rewrite their job postings and move to a new job posting platform, among other tasks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** HR Manager, Concord General Contracting - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 7, 2022 **Feedback Summary**: Core Matters, LLC's insights helped the client optimize their job postings, automate their job posting efforts, and fill 5–6 key positions in their company. They impressed with the individualized attention they provided as well as their genuine interest in fulfilling the client's recruitment needs. "“I was impressed with the individualized attention that Core Matters, LLC provided us.”" **BACKGROUND** Introduce your business and what you do there. I’m the HR manager for Concord General Contracting, a general contracting company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC? The market, especially in the construction industry, is really tight. We were struggling to get people to respond to our job postings and hire employees. We needed a company that could provide us with recruitment guidance. **SOLUTION** What was the scope of their involvement? Core Matters, LLC provided us with recruitment consulting services. We started the engagement with an initial discussion about their pricing and how the entire process would go. They didn’t actually bring candidates to us — instead, they helped us write the descriptions for our job postings and gave us some pointers on interviewing candidates, using our website to recruit people, and selecting our core values. They trained me on our CEO and they did that through these recordings on their website that gave us pointers about how to go through the interview process, how to hire, how to write job descriptions, how to use your employees to recruit, and all kinds of stuff.  We would also meet once every two weeks to discuss any questions we had regarding the recordings. A lot of times during those meetings that we would do is we would actually go through and write the job posting descriptions together, basically training me how to go through that process without them moving forward. Additionally, Core Matters, LLC helped us move to a different job posting platform. We were previously posting on Indeed and ZipRecruiter, and we used to pay around $20,000 grand just to do all of our job postings. Core Matters, LLC found us a platform where we can post all our job postings for just $138 per month, and the platform automatically feeds all of our job postings to all these other different job posting platforms like LinkedIn. What is the team composition? We’ve worked with Ryan (Founder) and Tammy (Chief of Staff). How did you come to work with Core Matters, LLC? Our CEO actually had found Ryan (Founder) through one of her CEO groups. We interviewed him and ended up bringing them in as our consultant.  How much have you invested with them? We spent around $9,000 for the six-month training. What is the status of this engagement? We worked together from January 2022–June 2022. We may use them again in the future, but for now, the initial coaching is done.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Core Matters, LLC was able to help us optimize the way we write and post our job postings online. Because we didn’t have to manually post all of our job postings on all of these different job posting platforms, we have been able to save a lot of time and money. We were also able to hire 5–6 key positions in our company using the job posting platform that Core Matters, LLC recommended to us. How did Core Matters, LLC perform from a project management standpoint? Core Matters, LLC did a great job at project management. They were really quick to respond throughout the engagement. We primarily communicated through emails and Zoom meetings. What did you find most impressive about them? I was impressed with the individualized attention that Core Matters, LLC provided us. They really cared about us as a company and genuinely wanted us to succeed in our recruiting needs. I also appreciated how responsive and knowledgeable they were. Are there any areas they could improve? No, I have no complaints. Core Matters, LLC did a great job for us. Do you have any advice for potential customers? Make sure to have an open mind. --- #### HR & Recruitment Support for Restoration Company **The Project** - Services: Business Consulting, HR Consulting - Project size: Less than $10,000 - Project length: Nov. 2021 - Apr. 2022 **Project Summary**: Core Matters, LLC helped a restoration company learn recruitment and hiring processes. Their months-long consulting involved the use of videos and webinars on top of regular feedback. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, PuroClean Restoration Specialists - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 27, 2022 **Feedback Summary**: Core Matters, LLC’s efforts improved the client’s recruitment processes and were useful in avoiding mistakes. They cultivated a healthy working relationship by being responsive and communicative. Overall, their dedication to the client was impressive — their team was easy to work with.  ""They were very helpful."" **BACKGROUND** Please describe your company and your position there. I'm the owner of a restoration company. We help people when their property is effected by water, fire, mold or biohazards. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Core Matters, LLC? Core Matters helped us learn how to attract and hire the right people for our company as we continue to grow. **SOLUTION** How did you select this firm and what were the deciding factors? We chose Core Matters because of Ryan and because they helped us to redesign our process so we can learn and be successful even after the consulting period ended. Describe the project in detail and walk through their service package. The process took several months. It included videos and webinars coupled with consulting and feedback. How many resources from the vendor's team worked with you, and what were their positions? There were 2 people who worked with us, Ryan and Tammy. They were both helpful in explaining, keeping us moving forward and giving feedback and even help. They both understood us, so they were able to provide the unique help we needed. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? Working with them saved us countless hours and mistakes in designing the right process for us. We are continuing to refine and improve our process, but we are on the right track. How effective was the workflow between your team and theirs? Sometimes it took longer than we wanted for them to respond, because we felt like we had to wait for a consulting call. However, they have changed their process, so that may not be an issue anymore. What did you find most impressive or unique about this company? They worked with us personally. They learned about us and helped us to communicate our message. Are there any areas for improvement or something they could have done differently? Sometimes it took longer to get feedback than I would have liked. --- #### HR Services for Construction Company **The Project** - Services: HR Consulting - Project size: $10,000 to $49,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: Core Matters, LLC came in to build the client's recruiting and interviewing process. They provided several learning modules to educate the client about recruiting, including specific interview questions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Human Recourses Generalist - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 27, 2022 **Feedback Summary**: Tasked with filling nearly 30 positions over a 90-day period, Core Matters, LLC has surpassed expectations, with only one opening remaining. They communicate effectively over multiple channels and excel at distilling their client's core values, which are a valuable deliverable in their own rght.  ""At the end of the process, you’ll know how to market yourself." " **BACKGROUND** Introduce your business and what you do there. I’m a human resource generalist for a roofing system company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC? We needed someone to help build our recruiting process.  **SOLUTION** What was the scope of their involvement? They built our referral and interview process, including the interview questions we have. We didn’t have any processes established when I came on board, and I didn’t have any experience building a process like this either, so Core Matters guided me through the process like experts. We ran through modules that Core Matters provided for us, and they explained everything. There was a task to complete after every module, and we’d have a meeting to discuss any challenges I faced or questions I had. We went through our entire recruiting process after that. They were very helpful. What is the team composition? I work with Tammy (Chief of Staff) and Ryan (Owner). Neither of them have handed us off to anyone else. Ryan has been there for our entire relationship. How did you come to work with Core Matters, LLC? It would have been positive for them to be experienced in the roofing industry, but we were mostly looking for them to fit our core values. You can train someone in your work, but you can’t train someone in their core values. Core Matters and our company have nearly the exact same beliefs. We found them through Google. How much have you invested with them? We’ve spent around $14,000. What is the status of this engagement? We’ve been working together since January 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We had 25 open positions when we began, and at the end of our 90-day program, we’re down to one opening. It’s amazing. How did Core Matters, LLC perform from a project management standpoint? Email, Zoom, and phone calls are our main methods of communication; Core Matters is responsive, answering our questions within the same business day. What did you find most impressive about them? Their main focus is looking for a culture fit among their candidates, so they take time to get to know their clients’ core values. If you don’t have those defined, Core Matters will help you set them up in a way you feel strongly about. At the end of the process, you’ll know how to market yourself. Are there any areas they could improve? Honestly, my experience with their team has been amazing. They work very well with us. Do you have any advice for potential customers? My biggest piece of advice is to keep up with their modules, as it will help you get the most out of the relationship. You’ll be kicking yourself if you fall behind. --- #### Human Resources Services for Kitchen Equipment Company **The Project** - Services: HR Consulting - Project size: $10,000 to $49,999 - Project length: Sep. - Dec. 2021 **Project Summary**: Core Matters, LLC provided HR services for a kitchen equipment company. The team helped with quality talent research and maintenance, allowing the company to become an employer of choice.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Windy City Equipment Service, Inc - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 22, 2022 **Feedback Summary**: Thanks to Core Matters, LLC’s support, the company successfully improved their brand consistency, created a concise purpose and vision, and revamped interview selection processes. The team was effective and responsible in managing the project and addressing queries throughout the partnership.   ""They were real people who were really accountable for getting things completed and had impeccable communication."" **BACKGROUND** Please describe your company and your position there. I am the CEO of a Windy City Equipment Service (WCE), a commercial kitchen equipment, HVAC, and refrigeration repair company. We operate 4 branches across 3 states in the southwest. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Core Matters, LLC? WCE is a rapidly growing business, but our growth was bottlenecked by being unable to find quality talent. We hired Core Matters to help solve a few problems finding quality talent retaining quality talent and to help us move closer to becoming the employer of choice in our industry. **SOLUTION** How did you select this firm and what were the deciding factors? Ryan had come in a presented for my CEO group. I was impressed with his knowledge and believed in his system. Describe the project in detail and walk through their service package. We began with an online curriculum that was incredibly detailed and descriptive. Every other week we met via zoom to review all the material, discuss the next steps, and create actionable goals. How many resources from the vendor's team worked with you, and what were their positions? I worked directly with Tammy and Ryan **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? We achieve brand consistency, both internally and externally so as to create recognition around our company. We completely revamped our interview and selection process to increase our chances of quality hires. We created clear and concise purpose and vision statements to generate excitement and motivation within our organization. How effective was the workflow between your team and theirs? Very effect. It's not a set it and forget it course. They were real people who were really accountable for getting things completed and had impeccable communication. They were great at asking and answering questions. What did you find most impressive or unique about this company? That they seemed to want to improve themselves as much as they seems to want to improve my company. It's refreshing to work with a company that isn't afraid to hold themselves accountable. Are there any areas for improvement or something they could have done differently? Not really. Just a lot of information and you need to be prepared to dedicate a sufficient amount of time to it. --- #### Recruitment Marketing for Supply Company **The Project** - Services: Advertising - Project size: $200,000 to $999,999 - Project length: June 2016 - Nov. 2018 **Project Summary**: Core Matters, LLC created a recruitment strategy by collaborating with company leaders to solidify mission, vision and value statements. They then used company data to create a social media campaign.    **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Merchandising & Marketing, AZ Partsmaster - Industry: Retail - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Aug 8, 2019 **Feedback Summary**: By growing the company’s digital presence, Core Matters, LLC generated quality leads and increased recruitment’s conversion rate. The project lead was relentless and dedicated to advancing the company through new hires. Their extensive communication assured partners that the project would succeed. ""The project lead was thoughtful and did an exceptional job keeping the entire team was engaged." " **BACKGROUND** Please describe your company and your position there. Partsmaster is a MRO supplier to the multi-family industry serving the Southwest US via 7 distribution centers. As VP of Merchandising and Marketing I worked directly with Ryan at Core Matters for the duration of our engagement. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Core Matters, LLC? Core Matters was brought on to assists Partsmaster in developing our Mission, Vision and Values statement, review/audit or prior sales and marketing efforts and to propose and execute various enhancements and market specific programs. What were your goals for this project? Increased visibility and sales. **SOLUTION** How did you select this vendor? Business introduction followed by extensive preliminary meetings and interviews. Describe the scope of their work in detail. Ryan was brought on with the goal of his being our offsite CMO. Working with our leadership team Mission, Vision and Values statements were created and distributed internally. The project lead was thoughtful and did an exceptional job keeping the entire team was engaged. Follow on projects including Partsmasters entry into social media and social media marketing delivered the results we had been promised. What was the team composition? I worked hand in hand with Ryan as well as additional staff he brought in as needed. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The LinkedIn campaigns Ryan implemented generated the number and quality of leads we anticipated, with a great conversion rate. How effective was the workflow between your team and theirs? Ryan is exceptionally well organized, his follow up is relentless and as a high communicator you are never in doubt as to the status of a project. What did you find most impressive about this company? Ryan was challenged to be an agent of change in a 35 year old company, whose leadership team is, for the most part, extremely tenured. His patience, communications and persistence resulted in our making significant strides in all aspects of the digital world. Are there any areas for improvement? Ryan's efforts resulted in Partsmaster making strides forward in terms of customer contact via LinkedIn, Facebook and email marketing. He set the stage for advancements we continue to make in regards to our website and mobile presence. --- #### Staffing Support for Business Traction Firm **The Project** - Services: HR Consulting - Project size: $10,000 to $49,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: In an ongoing partnership, Core Matters, LLC partners with a business traction firm to provide compatible hires. They deliver personalized attention, keeping client values in mind while evaluating candidates. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Guaranteed Traction - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 16, 2019 **Feedback Summary**: In a difficult hiring market, Core Matters, LLC is able to produce quality candidates that are compatible with company objectives and fill available positions quickly. They keep clients informed and engaged throughout the process while maintaining integrity surrounding cost. "“Their priority is actually to help clients, not what they might get out of the deal.” " **BACKGROUND** Introduce your business and what you do there. I am the owner of a company that helps businesses drive results. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC? I partner with Ryan (CEO, Core Matters, LLC) on several projects. Many of my clients are growing very quickly and are struggling to find the right hires because the unemployment market is low, and Ryan is great at finding the best people for the job. **SOLUTION** What was the scope of their involvement? The main thing they do for our clients is finding the right people to hire for their teams. Ryan researches the values of a company and what’s going on within it before gathering resumes and potential hires. He consults with each client, screening, vetting, and promoting the businesses. Their team works closely with the companies throughout the entire process. What is the team composition? Almost all of my contact has been with Ryan directly, but my assistant coordinates with his team. How did you come to work with Core Matters, LLC? We were introduced at a workshop where I was speaking. We immediately recognized some opportunities to work together. Now, we’ve been partnering on different deals for several years. How much have you invested with them? We have more of a partnership; my clients have probably invested about $15,000 collectively with them. What is the status of this engagement? We started working together in 2017 and continue to collaborate on projects together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Their team makes a huge difference, and overall my clients are satisfied. With their support, one of my clients filled all of their open positions within three months that they had been struggling to fill before.  Ryan finds tons of potential candidates for various positions, whereas some competitors grapple to find one. How did Core Matters, LLC perform from a project management standpoint? Ryan is easy to connect with over phone and email and is on top of everything. He’s been the driving force of the project, setting up meetings and holding everyone accountable. Part of what makes them successful is his management skills. What did you find most impressive about them? Their priority is actually to help clients, not what they might get out of the deal. There have been a few instances when I’ve thought something would be a perfect fit, but Ryan will discover a few details that I didn’t know were important. He then tells us what to do but will also acknowledge that we don’t need his help for that particular task. I think that’s so impressive and it doesn’t cost my clients. Are there any areas they could improve? Not that I can think of.  Do you have any advice for potential customers? Trust the process. I’ve seen how they work enough times to know that it’s different from other recruiting companies. They know what they’re doing. --- #### Recruitment & Retention Services for Public Relations Firm **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: May 2018 - Ongoing **Project Summary**: Core Matters, LLC provides employee recruitment and retention services. The team consults on a range of areas, including hiring practices, company culture, and internal processes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, 10 to 1 Public Relations - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 5, 2019 **Feedback Summary**: Core Matters continues to meet client goals by identifying challenges, reducing employee recruitment costs and time, and fostering positive company culture. Well-versed in both digital and traditional marketing, the team employs a methodical, efficient approach that produces consistent results.  ""I am most impressed by how much they actually care for their clients." " **BACKGROUND** Please describe your company and your position there. I own 10 to 1 Public Relations, a strategic communications firm. We use proactive media relations to grow, maintain, and protect our clients’ brands, as well as build positive awareness of their companies. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Core Matters, LLC? We serve many clients who often struggle to find good blue-collar job candidates for open positions. Though we excel at media relations, we partner with Core Matters to help those clients attract and onboard the right hires for their business. What were your goals for this project? The goals vary with the customer, but there are several that are fairly common, such as: reducing cost per hire; reducing time to hire; improving both the quantity and quality of applicants; developing a brand based on culture; and systematizing and automating the hiring process. **SOLUTION** How did you select this vendor? We met while working with a mutual client. I was extremely impressed by their thoroughness and genuine desire to help the client achieve their goals. I also found Core Matters’ owner to be candid and honest, promising only what he could deliver and delivering everything he promised.  Describe the scope of their work in detail. Core Matters works directly with company leadership to understand and remove friction points. This often consists of formalizing processes and company culture. Once these issues are acknowledged internally, Core Matters can then apply their marketing efforts toward promoting and recruiting new employees. Operating based on this common understanding increases the quality of the candidate, their ability to succeed within the company, and their likelihood to remain long-term.  What was the team composition? Though I have worked directly with the owner, I know that his team behind the scenes has been active in creating and implementing the established strategy.  **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Not only has Core Matters helped refine processes and develop the culture within my own company, but they have done so with our clients as well. Their improved processes have reduced the cost per hire and expedited employee recruitment time.  How effective was the workflow between your team and theirs? Core Matters’ emphasis on the process is evident in their workflow. They have been very easy to work with and always meet their deadlines. With the owner personally reviewing the entire team’s work, I have been consistently happy with their results. What did you find most impressive about this company? I am most impressed by how much they actually care for their clients. I feel safe recommending them to my clients knowing that they will serve all parties with the highest levels of integrity and aplomb. They also know how to use their digital and traditional marketing expertise to target the intended audience, generate the best results, and achieve the desired goals. The way they use and refine best practices for traditional marketing to improve recruiting and hiring is impressive in its directness but brilliant in its execution. Are there any areas for improvement? Their process works, so there is no need to fix what works. --- #### HR & Recruiting Support for Construction Company **The Project** - Services: HR Consulting - Project size: $50,000 to $199,999 - Project length: June 2018 - Ongoing **Project Summary**: Core Matters provided branding to appeal to a quality workforce. They assist with recruiting on an ongoing basis.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Shelby Erectors, Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 24, 2019 **Feedback Summary**: The team’s efforts yielded immediate results within the first 90 days. They hold insightful weekly meetings and are committed to fostering a positive professional relationship. Core Matters consistently delivers quality results and are worth the monetary investment. "“They’re continually trying different methods of getting us more leadership personnel.” " **BACKGROUND** Introduce your business and what you do there. I’m the president of Shelby Erectors. We’re a construction company based in Florida, and we provide rebar installation, SIP metal decking installation, and bridge work. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters? We were trying to hire and maintain a quality workforce. We were finding it difficult to find quality workers to work in our industry and retain them. We have a high turnover, since our industry is a tough trade, and it’s outside in the Florida heat. We were looking for high-quality employees that would have some loyalty. **SOLUTION** What was the scope of their involvement? When Core Matters came on board, they helped us establish our core values, evaluate what we stood for, and figure out who we were looking for in the hiring process. What is the team composition? We work directly with Ryan (CEO, Core Matters). How did you come to work with Core Matters? We first learned about Core Matters at a national convention. We heard a presentation that led us to an interview with them; we liked what they had to say. How much have you invested with them? We’ve invested $100,000 – $250,000. What is the status of this engagement? We began working together in July 2018, and our work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Core Matters helped us find 50 employees within the first 90 days of working with them, which was remarkable. They’re continually trying different methods of getting us more leadership personnel. How did Core Matters perform from a project management standpoint? Core Matters performs great in terms of project management. I look forward to every single weekly meeting; I feel like my leadership team and I always get something out of them. We do Zoom meetings, so we can see and hear each other. What did you find most impressive about them? I was really impressed when Ryan flew out to our national convention in April and met with us face-to-face. He went to all of our meetings and tried to understand our scope of work a lot better; I think that was fantastic. Are there any areas they could improve? No, nothing comes to mind. We’re doing great with Core Matters. Do you have any advice for potential customers? My most important word of advice is to not be afraid to spend the money to get the quality work back. As a small business, it was a little scary to put that investment monetarily in; we couldn’t be more thankful that we made that commitment. Don’t just look at the price tag and say no; give them a chance, and you won’t regret it. --- #### Recruiting & Lead Generation for Electrical Contractor **The Project** - Services: HR Consulting - Project size: $50,000 to $199,999 - Project length: Aug. 2017 - Ongoing **Project Summary**: Core Matters, LLC created a hiring system for an electrical contractor. With a mind for marketing, they’ve helped with lead generation and process automation, and they give guidance for new technologies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Principal, Turn It On Electric LLC - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 19, 2019 **Feedback Summary**: Lead generation, sales, and the total ticket count are on the rise. Core Matters, LLC is a communicative partner, and the relationship is strong. They outline the pros and cons of every system under consideration, and they are intuitive consultants. "“The way they isolate our core problems is fantastic. We talk about those issues and find ways to resolve them.” " **BACKGROUND** Introduce your business and what you do there. We are a small electrical contractor. We have a small construction division and a service division. I'm the CEO. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Core Matters, LLC? We wanted help with recruiting and finding the right people for our business. **SOLUTION** What was the scope of their involvement? They helped us create a hiring system, and they continue to help us make it better. They've also assisted with lead generation and process automation. They have a good mind for marketing, and they take our industry-specific ideas and make them impactful in terms of lead generation. They're an integral part of our systems and processes, and they bring on new systems and app that matter. They give us the pros and cons of every system we consider, and their knowledge is way ahead of the curve. We look to them as our technical expert, and working with them is great for us. What is the team composition? I only have one point of contact, but the whole team is bigger. Everyone on their team is top-notch, and they ask all the right questions. Everything they do runs smoothly. How did you come to work with Core Matters, LLC? We're part of the same entrepreneurs’ organization, but I heard about them from a friend in another group. I followed up on that recommendation, and we've worked together ever since. How much have you invested with them? We pay them around $2,000-$3,000 per month, depending on the work we bring them. We've probably spent near $50,000. What is the status of this engagement? The partnership started in August 2017, and our work together is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The tangible deliverable is the hiring system we use. We have other applications we use every day. Lead generation and total ticket count have gone up, partly thanks to their contributions. Sales are up, and all our systems are better. How did Core Matters, LLC perform from a project management standpoint? Their project management is stellar. They have a tracking system for the process, and they finish everything on time. We communicate through phone, email, text, and in-person meetings. We've developed a strong personal friendship through this partnership. What did you find most impressive about them? The way they isolate our core problems is fantastic. We talk about those issues and find ways to resolve them. They make intuitive suggestions, and they are always to the point. Are there any areas they could improve? Whenever I have an idea, I can throw it at them to discuss the pros and cons. It's a good, functional deal, and I don't have any recommendations for improvements. Do you have any advice for potential customers? Be honest and open with them. They're there to help, and they do a great job. We've gotten as far as we have because of our candidness with them. --- ## Portfolio & Awards ### Industry Recognitions - Interview with Core Matters Owner - Voyage Phoenix ## Packages ## About the Team ### Quick Facts - 23 Verified Clutch Clients - 14 years in business ## Locations (1) ### Franklin, TN (Headquarters) - 5050 Carothers Parkway #104-272 - Franklin, TN 37067 - United States - 2 - 5 employees - Phone: 629-269-0005 ## Contact Core Matters, LLC [Send a message](https://clutch.co/profile/core-matters) - [Facebook](https://facebook.com/thecorematters) - [X](https://twitter.com/corematters)