Computer Solutions East is a full service Software Licensing, Network Services and Support provider.
Certifications
Gold Windows and Devices | Gold Small and Mid-market Cloud Solutions | Gold Messaging | Gold Data center | Gold Collaboration and Content | Gold Cloud Productivity | Gold Cloud Platform | Gold Application Development | Silver Enterprise Mobility Management | Gold Certified Infrastructure and Software as a Service
Awards include:
East Region Renewal/Annuity Partner of the Year (Winner) - 2016
NY Metro Partner of the Year (Finalist) – 2016
NY Metro Cloud Partner of the Year (Finalist) - 2016
NY Metro Partner of the Year (Finalist) - 2015 and many more
Skills and Capabilities
Azure | Security & Operation Management | Backup & Disaster | Cloud Database Migration | Cloud Migration | Cloud Migrations | Containers | | Dynamics 365 | Enterprise Mobility Security | Exchange Migrations | Financial Services | Fixed Price Solutions | Government | Hardware | Health Care | Hospitality | Hybrid Configuration | Hybrid Storage | Identity and Access Management | Information Management | Integration | Internet of Things | Intune | IT Staffing | Licensing | Managed Services | Managed Services (MSP)| Manufacturing| Microsoft 365 | Microsoft Licenses| Microsoft Teams | Networking | Non-Profit | Office 365 | Power & Utilities | Power BI | Project | Project Services | Retail & Consumer SharePoint | Surface |Threat Protection | IT Infrastructure | IT Solutions | Managed IT Services | Microsoft Consulting Services | Microsoft 365 Solution Provider | IT Consultancy | Cloud Computing | IT Strategy Consulting | Cybersecurity | Cloud Consulting | Digital Workspace
Computer Solutions East is noted for providing good value for cost, with project investments ranging from a few hundred to $20,000 annually. Clients appreciate their responsiveness and effective project management, often meeting timelines and budgets while ensuring quality support.
Clients valued the clarity and transparency in communication from Computer Solutions East. The team was praised for explaining technical concepts clearly and providing regular updates, which facilitated smoother project execution and client understanding.
Room for Communication Improvement
Some clients suggested improvements in communication, particularly regarding proactive updates and structured tracking mechanisms for ongoing requests. Enhancing these aspects could further streamline client interactions.
High Client Satisfaction
Overall, clients reported high satisfaction with the services provided by Computer Solutions East, noting that their needs were met effectively and efficiently, contributing to successful project outcomes.
Customer-Centric Approach
Computer Solutions East is commended for their customer-focused approach, often going above and beyond to ensure client satisfaction. This dedication to client needs has fostered long-term partnerships and trust.
Responsive Customer Service
Computer Solutions East is commonly recognized for their quick response times and ability to address client issues promptly. This responsiveness has been a significant factor in customer satisfaction, as clients appreciated the timely support for technical challenges.
Professionalism and Reliability
The professionalism and reliability of Computer Solutions East's staff were frequently mentioned as impressive attributes. Clients appreciated their courteous demeanor, professional approach, and dedication to resolving issues efficiently.
"The services they provide me are always excellent. They have quick responses and I’ve never had an issue."
Feb 13, 2020
IT Support Technician, Government Contracting FIrm
Anonymous
Verified
Government
Pomona, New York
11-50 Employees
Phone Interview
Verified
Computer Solutions East assists an IT firm with technical challenges. They primarily work to secure Microsoft 365 licenses.
Computer Solutions East is a great partner to the IT firm. They quickly respond to all emails, providing same-day solutions. Their work is always high-quality and delivered within a fast turnaround time.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I run IT services for a government contractor.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Computer Solutions East?
I reach out to them with technical challenges.
SOLUTION
What was the scope of their involvement?
Most of the time I talk to them, it’s so that I can obtain Microsoft 365 licenses. I know they help provide some of my other teammates with licensing assistance as well.
What is the team composition?
There’s a team of about five people who I reach out to.
How did you come to work with Computer Solutions East?
The contract has been going on before I got here. They were picked long ago by the president of my company’s son.
What is the status of this engagement?
The relationship is ongoing. The partnership has existed since at least 2015 but probably even earlier.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The services they provide me are always excellent. They have quick responses and I’ve never had an issue.
How did Computer Solutions Eastperform from a project management standpoint?
We email back and forth, and they always respond with what I need the same day.
What did you find most impressive about them?
I’m impressed by their turnaround time.
Are there any areas they could improve?
No, they’re great.
Do you have any advice for potential customers?
I would use them, they’re a great company to partner with.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
5.0
NPS
Microsoft Dynamics 365 CRM Implementation for Retailer
Other IT Consulting and SI
$50,000 to $199,999
Aug. 2017 - Aug. 2018
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are engaged and work hard to make us successful."
Feb 13, 2020
IT Lead, Plumbing Supplies Retailer
Anonymous
Verified
Other industries
Cranford, New Jersey
51-200 Employees
Online Review
Verified
Computer Solutions East onboarded the internal sales and customer service teams to Microsoft Dynamics 365. They customized the CRM to suit business needs and built an Infor ERP integration to pull sales info.
Switching to the new CRM has allowed the business to consolidate and better track their financial/sales information in a single hub. Now, the in-house teams are able to provide improved customer support. Computer Solutions East continues to manage day-to-day support.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I run the in house IT for the company. We distribute plumbing supplies and fixtures to stores and showrooms across the country. We're based on the east coast in a facility with around 100 employees.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Computer Solutions East?
To provide end-to-end help in bringing all our teams to Microsoft Dynamics 365 CRM. In addition to customizing CRM to fit our business, Computer Solutions East built an integration with Infor ERP to bring Sales and Financial information to CRM.
Our Sales and Customer Service teams are able to work with our customers and provide valuable support that ranges from Lead to Ticket management.
What were your goals for this project?
A cost-effective solution, easy to manage, and reliable in a Microsoft platform. It was important for us to make sure that this solution would work well with all other Microsoft products such as Outlook, Excel (for ease of reporting).
SOLUTION
How did you select this vendor?
We have worked with Computer Solutions East for the past 12 years on Managed Services. They are a Gold Microsoft partner and we rely on their services to manage our data-center, Office 365 and Azure cloud.
Describe the project in detail.
We were looking for a flexible product that would require minimal development on the front end. Something that would fit our own processes and our business. Our sales team was constantly asking questions about Customer's orders or product inventory. Our CSR team was adding support notes to Customer's orders in a note field.
Additionally, we didn't want to have it inhouse, but a cloud solution. Dynamics allowed us to have a centralized hub of information and record keeping so that we can understand where our teams spend their time, provide forecasting revenue to the sales team and ensure that our CSR team is following up on Customers' escalations.
Computer Solutions East listened to our problems and developed a strategy to meet our budget needs. Additionally, they brought in experts that were able to decode Infor's API and build an integration from Infor ERP to Dynamics without compromising our data security.
Durst Corp: COO, IT Project Managers, CSR Managers, Sales Manager.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have the whole company using Dynamics for the past couple of years. Computer Solutions East manages the day-to-day support of CRM.
How effective was the workflow between your team and theirs?
We had a project manager (PM)assigned to the project. Computer Solutions East was extremely engaged and managed all the communication, including speaking to Infor about the API.
Their knowledge of Dynamics, senior Dynamics and .NET developers helped overcome barriers on integrating with Infor. The PM was extremely engaged during the project and worked directly with our COO.
What did you find most impressive about this company?
They are engaged and work hard to make us successful.
Are there any areas for improvement?
Not at this moment.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Services for Computer Software Firm
IT Managed Services
Cloud Server Migration
+3
$10,000 to $49,999
Aug. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“The Computer Solutions East team is beyond responsive, and they’re so cordial in their emails.”
Feb 11, 2020
Head Of Business Operations, ChoiceWORX
Arlene Ettore
Verified
Other industries
New York City, New York
11-50 Employees
Phone Interview
Verified
Computer Solutions East serves as an IT partner, handling multiple projects and daily needs. Their biggest project involved onboarding the in-house staff on to Office 365 and migrating email servers.
With Computer Solutions East’s support, there have been no major technical issues to date. The team also takes a customer-forward approach to project management. They plan well while still taking the time to add a personal note to their engagements.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the head of operations at ChoiceWORX, which is a fairly new software company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Computer Solutions East?
At that point, we had a growing team that needed to all be on the same platform so that we could present ourselves as a unified company.
SOLUTION
What was the scope of their involvement?
Computer Solutions East provides ongoing IT services for our company. One of the larger projects was migrating our previous email to a new email on ChoiceWORX and integrating our calendar into Office 365. They did all of the initial account setup and helped guide us through the process.
Currently, we continue to use Office 365 and all the products and services that come with it—email, calendar, SharePoint, OneDrive, and more.
What is the team composition?
Ramon (Inside Sales, Computer Solutions East) is my main point of contact, but I go to Deep for day-to-day support. There’s also a financial lead who handles our invoices.
How did you come to work with Computer Solutions East?
The owner of ChoiceWORX did extensive research on platforms and whittled our choices down to Office 365. From there, Microsoft recommended that we work with Computer Solutions East.
How much have you invested with them?
So far, we’ve spent between $10,000–$20,000.
What is the status of this engagement?
We’ve worked with them since August 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Getting all of us on Office 365 worked out really well. Our team frequently uses all of the different products, and we haven’t had any major issues with our requests.
How did Computer Solutions East perform from a project management standpoint?
They’ve done well. For the email and calendar migration, Ramon set everything up, and I worked directly with another person to execute it. The whole process was so smooth because of their planning.
What did you find most impressive about them?
The Computer Solutions East team is beyond responsive, and they’re so cordial in their emails. It’s not just that they’re fulfilling our requests, but they take the time to add nice notes like “I hope you’re having a great day.” It’s their friendly exchanges that make them stand out.
Are there any areas they could improve?
No, they’re terrific. Ramon came out to meet us to see how they could better address our needs, and I didn’t have any suggestions. They’re customer-focused, aren’t overly aggressive, and are just nice partners to work with.
Do you have any advice for potential customers?
Work through their point of contact to communicate your needs, and everything will be extremely easy.
RATINGS
5.0
"It’s been a great experience working with them overall."
Quality
5.0
Service & Deliverables
"Their services are extremely reliable, and the team is responsive."
Schedule
5.0
On time / deadlines
"They’ve met our deadlines for the projects we’ve worked on."
Cost
5.0
Value / within estimates
"Their cost is definitely competitive."
Willing to Refer
5.0
NPS
"I would be very comfortable recommending them.
Technical Help Desk for Manufacturing Startup
IT Managed Services
Managed Software Application & Solutions
+2
Less than $10,000
May 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The speed in which they respond has been really amazing."
Feb 4, 2020
Director of Legal Affairs, Okeanos
Maria Cardenas
Verified
Manufacturing
United States
11-50 Employees
Phone Interview
Verified
Computer Solutions East provides ongoing technical support. Working as an on-call support desk, they are available to solve problems and work on technical tasks.
The services from Computer Solutions East have made the internal team happy, limiting the technical issues they struggle with. Though an improved website would enhance the experience, the support has enabled problems to be solved at an impressive, efficient pace.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of legal affairs and HR for Okeanos. We’re a company that developed a technology that made single-use plastic products using stone.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Computer Solutions East?
I was looking for a team to provide technical support. Because I’m not a technical person, I was struggling with purchasing licenses and other issues. I was originally using Microsoft and submitting tickets for my issues, but it was taking too long so I wanted a dedicated partner.
SOLUTION
What was the scope of their involvement?
I contact them and they basically resolve whichever problems I ask them to help with. They serve almost as a helpdesk, so I can call in and they resolve my issue. Every week, I call them for support in purchasing licenses or other related tasks. If a license isn’t appearing in the right user, they work with me to fix it. They’ve also helped me keep contact information for users.
What is the team composition?
I have one main person that I always contact.
How did you come to work with Computer Solutions East?
After realizing that I wanted more support, I went to the admin center within Microsoft and saw Computer Solutions East in the list of partners so I picked them.
How much have you invested in them?
We have spent around $700 so far.
What is the status of this engagement?
I began working with them in May 2019 and the relationship is still ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our team is pretty happy, especially since they don’t contact Computer Solutions East themselves and can go through me. Typically, they solve all of the issues very quickly so our team is satisfied.
How did Computer Solutions East perform from a project management standpoint?
I email my contact directly, but if the issue is too technical or is an accounting issue, he puts me in contact with the appropriate person. Everything is handled really quickly and they also do a screen-share with me to solve the issues.
What did you find most impressive about them?
The speed in which they respond has been really amazing. My experience with them has been great.
Are there any areas they could improve?
Their website has had some issues. For example, I sometimes have to contact someone when I can’t purchase a license and they solve the problem on their site. It happens often, so they probably could improve the website.
Do you have any advice for potential customers?
I would 100% recommend them. If you aren’t a technical person, they’ll provide a solution for you.
RATINGS
5.0
"It has been a great experience."
Quality
5.0
Service & Deliverables
"I always receive a fast response from them. They are very diligent."
Schedule
5.0
On time / deadlines
"They always solve any issues very quickly; it is never more than one day."
Cost
5.0
Value / within estimates
"There isn’t much difference in terms of pricing when purchasing the licence by myself."
Willing to Refer
5.0
NPS
"I would definitely recommend them to anyone because they really solve problems.
Microsoft 365 Licensing for Manufacturing Company
Cloud Consulting & SI
Less than $10,000
January 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their attention to detail and follow ups stood out."
Feb 4, 2020
IT Director, Sahadi Fine Foods
Vin Campbell
Verified
Manufacturing
Brooklyn, New York
51-200 Employees
Online Review
Verified
Computer Solutions East served as a Microsoft partner, which involved migrating the billing for Microsoft 365 licenses over to the vendor's portal.
The licenses were migrated efficiently. The vendor's eager, attentive approach fostered a positive partnership. They are personable specialists who are driven to solve clients' issues.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the IT Director of a food-based manufacturing, wholesale and distribution company called Sahadi Fine Foods.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Computer Solutions East?
Microsoft 365/Office 365 - as the Microsoft partner of record.
What were your goals for this project?
To migrate the Microsoft 365 licenses from our direct control and billing over to CSE as the partner. We also wanted to establish an ongoing relationship with CSE for future projects.
SOLUTION
How did you select this vendor?
CSE became out VAR for Microsoft Surface devices some time ago. A few key members of their staff paid me an onsite visit to introduce themselves and their company, and to show me all that they had to offer. That visit was the reasoning behind my decision to use CSE going forward for more than just Surface purchases. Their portfolio of offerings fit perfectly with my company's needs, and we are at the beginning of a fruitful relationship.
Describe the project in detail.
We established CSE as our Microsoft partner for our Microsoft 365 tenant. We then successfully migrated the billing for our licenses from our company credit card over to the CSE billing portal.
What was the team composition?
I worked with Luke and Ramon directly to get this done.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The licenses were successfully migrated.
How effective was the workflow between your team and theirs?
We handled almost everything through email and one conference call.
What did you find most impressive about this company?
Their attention to detail and their follow ups stood out. You can tell they were eager for our business, but not overly so. Their desire to help me out - both with services and just advice - as well as their personable and friendly staff have all been very impressive to me so far. I feel that we will have a good ongoing relationship for some time to come. It was a time to make change for our company, and CSE fit in nicely with what we envision for our future endeavors.
Are there any areas for improvement?
So far - none.
RATINGS
5.0
"Great start to a potentially long term business relationship."
Quality
5.0
Service & Deliverables
"I was kept in the loop the whole way through inception to completion. Great job here."
Schedule
5.0
On time / deadlines
"Seamless."
Cost
5.0
Value / within estimates
"This was mostly tasked to me, so we'll revisit this at another time."
Willing to Refer
5.0
NPS
"Great jobs deserve great recommendations. I will use them for future projects, so I certainly recommend them to others!
IT Consultation for Pepsi Brand
IT Managed Services
Less than $10,000
Dec. - Jan. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They deliver and will make sure to translate the technobabble into something you get."
Jan 24, 2020
COO, Drinkfinity (PepsiCo Venture)
Diego Monteverde
Verified
Other industries
Boca Raton, Florida
10,001+ Employees
Online Review
Verified
Computer Solutions East provided a solution to protect the user data for a subsidiary brand of Pepsi. They backed up user information in local servers and implemented a retention policy in case of emergencies.
Computer Solutions East executed a solution that's now in use. They delivered efficiently and on time. The team excelled at explaining technical concepts in a comprehensible way. While the website could be sped up, the project was smooth and the solution is up and running.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
COO Drinkfinity, a PepsiCo venture
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Computer Solutions East?
Looking for a solution to implement a backup strategy.
What were your goals for this project?
To back up our laptops. We were looking for a solution to backup our users’ data and recover in case of a disaster. We preferred a solution that would require data to be saved locally in our servers for security and policy reasons.
We needed to backup end-users information in our local servers without adding complexity to the users day to day operations. It had to be a seamless solution. The user will be backed up every time they connected to the network. The goal was to have a real-time data protection and retention policy of 60 days in case we needed to roll-back the data.
What was the team composition?
We worked with the Sales Rep, later with the remote engineer to setup the data backup strategy.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
After some testing and fine-tuning, we started backing up our data to our local server. We are able to review our backups and ensure the data was. We tested the recovery of a couple of users to be sure the solution was working. We used Acronis for the backups.
How effective was the workflow between your team and theirs?
We had a project manager assigned to the project. The project manager handled all loose ends.
What did you find most impressive about this company?
They deliver and will make sure to translate the technobabble into something you get. Ex: great step by step diagrams
Are there any areas for improvement?
Their website can be faster.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Fast, good value , great service"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Cloud Backup for Disaster Recovery Company
IT Managed Services
Less than $10,000
Aug. - Sep. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were extremely knowledgeable of technology and its nuances."
Jan 24, 2020
Owner, ATS Management LLC
Anthony Salandra
Verified
Advertising & marketing
Delray Beach, Florida
1-10 Employees
Online Review
Verified
Computer Solutions East recommended an enterprise back-up strategy, with the client's budget in mind. They were responsible for backing up the client's data to the cloud in case of a disaster.
Computer Solutions East recommended an easy, reliable, and cost-effective strategy. They were very knowledgeable on the subject. The client was able to start backing up their data in less than a day and easily access it.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
owner marketing consultant
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Computer Solutions East?
Disaster recovery strategy. We were looking for a solution to back up our system and recover in case of disaster. We preferred a solution that would require data to be saved in the cloud and not locally
What were your goals for this project?
cost effective solution easy to manage and reliable
SOLUTION
How did you select this vendor?
Word of mouth Computer solutions east was referred to me by another Co
Describe the project in detail.
I presented the problem to Computer Solutions East, and they explained to me in detail the best practices of Business Continuity and Disaster recovery The cost was a factor for us and based on my requirements they advised me to g with Enterprise back up strategy
What was the team composition?
We worked with Sales rep, solutions Architect and later remote engineer to set up the data back up strategy
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
In less then a day we started backing up our data to cloud. We are able to review our backups online and ensure the data is synchronizing in real time we are going through our first disaster recovery this week
How effective was the workflow between your team and theirs?
We had a project manager assigned to the project. The project manager handled all loose ends
What did you find most impressive about this company?
They were extremely knowledgeable of technology and its nuances.
Are there any areas for improvement?
nothing I can think of at this moment
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Services for General Contractor
IT Managed Services
Hardware
+2
Less than $10,000
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their deep knowledge of computers combined with their promptness is what makes them impressive."
Jan 21, 2020
Vice President, Dworkin Construction
Steven Dworkin
Verified
Other industries
New York City, New York
1-10 Employees
Phone Interview
Verified
Computer Solutions East provides ongoing IT support for a contracting company. They set up computers and profiles for new employees and maintain the computers to ensure everything functions correctly.
The support from Computer Solutions East has satisfied the client; their approach to collaboration suits their needs. Bringing deep expertise around the technology and a quick turnaround time, they’re a solid partner.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the vice president of a general contracting company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Computer Solutions East?
We hired their team to help support our computer needs on an as-needed basis.
SOLUTION
What was the scope of their involvement?
Their services range from setting up computers, establishing new employees’ profiles, and ensuring the technology is working properly. Everything is done remotely, unless something catastrophic happens and we need them to come to the office.
What is the team composition?
I communicate with a few people from their team.
How did you come to work with Computer Solutions East?
I found them through Microsoft.
How much have you invested with them?
We’ve spent under $5,000.
What is the status of this engagement?
We started working together in 2017 and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They’ve been an excellent organization to provide this support for us.
How did Computer Solutions East perform from a project management standpoint?
All of our communication is online. They’re very cooperative and prompt. Depending on the need, they’ll get back to us right away or within a few minutes. They’re very amenable and respond in a flash.
What did you find most impressive about them?
Their deep knowledge of computers combined with their promptness is what makes them impressive.
Are there any areas they could improve?
No, there’s nothing they could improve.
Do you have any advice for potential customers?
They know what they’re doing and if you have a question, they’ll answer it directly.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Business Consulting for Treatment Center
Business Consulting
Management Consulting
Less than $10,000
Sep. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They ... are always good about explaining whatever I need to know in a way that doesn’t require a background in tech."
Jan 13, 2020
Founder, Columbus Park
Melissa Gerson
Verified
Other industries
New York City, New York
1-10 Employees
Phone Interview
Verified
Computer Solutions East serves as a Microsoft Office Suite vendor and consultant to a behavioral health treatment center, providing both email and in-person advice on email and CRM solutions.
The technology advising and services provided by Computer Solutions East have satisfied all project stakeholder requirements, helping their client’s business operations to run more smoothly and providing the owner with significant peace of mind regarding the stability of their tech.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the owner of a behavioral health treatment center.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Computer Solutions East?
They provide me with systems for my business like our CRM, and they support me with our exchange accounts.
SOLUTION
What was the scope of their involvement?
Most of their role is to advise me on using tools like our email solution and SharePoint. They serve as our consultant and vendor for all things Microsoft.
What is the team composition?
I've worked with 2–3 members of their team in the past, depending on what we were working on at the time.
How did you come to work with Computer Solutions East?
Someone who was working for me in the past found their team and suggested that they would be a good fit, so we decided to try out the partnership and see how it went.
How much have you invested with them?
We've spent a few hundred dollars with them over the years.
What is the status of this engagement?
We've been working together for about two years, starting in September 2018, and the project is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I'm very happy with the level of support that they provide. They support a lot of our operations as a company, and it gives me a lot of peace of mind to have their backup.
Any time I have a problem, they respond immediately and are always very good about explaining whatever I need to know in a way that I can understand without an existing tech background.
How did Computer Solutions East perform from a project management standpoint?
They are very available by email and will also occasionally come into our office for in-person meetings to talk about different products that might be helpful for the company.
What did you find most impressive about them?
Everything is going very well, which is hard to find in a partner.
Are there any areas they could improve?
No, I don't think they need to improve on anything in particular.
Do you have any advice for potential customers?
Don't be afraid to reach out to them with any questions or concerns. It can be easy to wait too long to fix a problem because it doesn't feel big enough to warrant their attention.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Investment Fund Company
IT Managed Services
Managed Software Application & Solutions
+3
Confidential
Aug. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"…many times they’ve saved us from overspending on software we don’t need."
Jan 7, 2020
Owner, Financial Investment Fund
Anonymous
Verified
Financial services
New York City, New York
1-10 Employees
Phone Interview
Verified
Computer Solutions East serves as the IT services provider for a financial investment fund. They migrated files and email accounts, set up Microsoft enterprise licenses, and now provide remote support.
The migration went smoothly from Computer Solutions East’s end, and their services have been problem-free so far. Computer Solutions East offers rapid support as well as honest advice about software options. Their responsiveness, transparency, and patience stand out.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of a financial investment fund.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Computer Solutions East?
We needed to replace our IT services provider.
SOLUTION
What was the scope of their involvement?
Computer Solutions East migrated all of our files from our former IT provider. It was a stressful task; our former provider made it difficult for Computer Solutions East to do their job. However, once they got it done, they set us up with email and enterprise-level Microsoft Office 365 licenses.
They also advised us on various software options; when I was considering a cloud storage solution, they advised me away from Dropbox and set up Microsoft OneDrive, which saves us money. They now provide remote troubleshooting as needed. Any time that one of our laptops goes down, they’ll clean it up remotely.
What is the team composition?
We work with two people.
How did you come to work with Computer Solutions East?
We visited our local Microsoft store and asked for recommended IT vendors. They gave us three names, and after we received proposals from each, we selected Computer Solutions East.
How much have you invested with them?
We’ve spent less than $10,000.
What is the status of this engagement?
The project started in August 2018, and the migration took place in November of the same year. Computer Solutions East remains our IT service provider.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re happy with their work. We now rely on them for all our IT. There haven’t been any problems since we moved over.
How did Computer Solutions East perform from a project management standpoint?
They were responsive during the email and file migration. Even when our former provider was causing problems, they remained patient yet ready to go the whole time.
What did you find most impressive about them?
At one point before we started working together, Computer Solutions East asked us if we’d consider moving our systems onto Microsoft Azure. However, once they saw our needs, they told us Azure would be overkill. That’s just one example of the many times they’ve saved us from overspending on software we don’t need. I appreciate their transparency.
Are there any areas they could improve?
I’d love to have access to remote IT help from Computer Solutions East as early as the start of my workday. However, I don’t think it’s an industry standard to do that without charging extra. Plus, the few times where I’ve needed them earlier than they could do, I had other options that let me work around the problem.
Any advice for potential customers?
Go speak to other vendors, but if you reach out to Computer Solutions East, I think you’re going to receive a very fair offer and good service from them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"They’ve saved us money."
Willing to Refer
5.0
NPS
Showing 11-20 of
28 Reviews
Locations (1)
481, Main Street, Suite 100,New Rochelle, NY,
United States10801
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Computer Solutions East.
Get connected to see updates from Computer Solutions East like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
